Team Lead Key Account Manager (offline)

KUNA
KUNA is a leading crypto banking platform encompassing KUNA Pay, KUNA.io, and KUNA Core. Our comprehensive range of modern B2B, B2C, B2G, and B2B2C products and services is designed to cater to the intricate requirements of both businesses and individual consumers.

Now, with a solid foundation of 600,000 users in our home market, we are extending our premier services across Europe and Switzerland, marking a new chapter in our expansion.

We 

Our esteemed position within the top 30 by Forbes Ukraine and a team renowned for its high qualifications and global recognition empower us to ambitiously plan for the future on an international scale.

KUNA.io - https://kuna.io/en 

Launched by fintech innovator Michael Chobanyan in 2015, KUNA.io marked Ukraine's entry into the public cryptocurrency exchange arena. The platform facilitates the exchange of fiat currency for cryptocurrencies and vice versa. It not only trades its own token, KUN, but also supports a wide array of major cryptocurrencies, allowing for trading through a dedicated mobile app.

KUNA.io is currently transforming and branching out into new European and EEA markets, driving improvements in user interface and functionality to better accommodate EU users. We are committed to offering a more regulated suite of investment products, including purchase, storage, sale, and transfer services under a VASP license in Lithuania.

KUNA Pay
KUNA Pay helps businesses by creating crypto bank accounts. This allows them to accept crypto payments and settle in Euros directly into their bank accounts, avoiding direct involvement with cryptocurrencies.

KUNA Core
KUNA Core is a tool that allows businesses to implement a ready-made solution for simple and understandable interaction with Blockchain. KUNA Core project is to enable partners to carry out a wide range of crypto services.

We are searching for an experienced TL Key Account Manager to join the Kuna Pay team!

Duties and Responsibilities

Relationship Management

• Develop and maintain strong, long-lasting relationships with key accounts.
• Ensure high levels of client satisfaction through regular communication and addressing any issues or concerns promptly.

Team Management

• Lead and manage a team of account executives and support staff.
• Provide guidance, training, and support to team members.
• Monitor team performance, set goals, and conduct regular performance reviews.
• Foster a positive and collaborative team environment.
• Ensure efficient allocation of resources and workload distribution.

Sales and Revenue Growth

• Identify opportunities for growth within existing accounts and ensure the continued growth of revenue.
• Introduce new products and services to key accounts to drive additional revenue.

Coordination and Communication

• Work closely with internal teams such as sales, marketing, product development, and customer service to meet the needs of key accounts.
• Act as the voice of the customer within the company, advocating for their needs and priorities.
• Be the connection between sales and customer support

Foster client engagement and product use

• Handle and resolve any issues or complaints from key accounts promptly and effectively.
• Provide clients with product information, training, and any necessary support to ensure they are satisfied with the company’s offerings.
• Create loyal customers

Performance Monitoring

• Monitor key account performance and ensure metrics such as sales volume, profitability, and customer satisfaction are being met.
• Regularly report on key account metrics and activities to senior management.

Market and Industry Knowledge

• Stay informed about industry trends, market conditions, and competitors’ activities.
• Understand the key accounts’ industry, market, and challenges to better serve their needs.

Negotiation and Contract Management

• Negotiate contracts and agreements to maximize profit while meeting client expectations.
• Ensure all contracts and agreements are in compliance with company policies and legal requirements.

Training and Development

• Engage in continuous learning to stay updated on product knowledge, industry trends, and sales strategies.
• Mentor junior sales staff and help them develop skills relevant to key account management.

Requirements

• Minimum of 3-5 years of experience in the fintech industry, with a strong understanding of financial products and services.
• Proven track record in managing key accounts, maintaining strong client relationships, and ensuring high client satisfaction.
• Experience in identifying new business opportunities, upselling, and cross-selling fintech solutions to existing clients.
• Demonstrated ability to achieve sales targets and drive revenue growth through effective account management strategies.
• Strong understanding of fintech technologies, platforms, and digital solutions.
• Ability to analyze client data, market trends, and performance metrics to provide insights and recommendations for client growth.
• Experience in managing projects, coordinating with internal teams, and delivering solutions on time and within budget.
• Excellent communication and negotiation skills, with the ability to present complex information clearly and persuasively.
• Proficiency in using Customer Relationship Management (CRM) systems to track and manage client interactions and sales processes.
• Experience in building team and team management.
• Up-to-date knowledge of fintech industry trends, regulatory changes, and competitive landscape.
• Fluent in English, with excellent written and verbal communication skills. Proficiency in additional languages is a plus.

We offer:

• Opportunities for professional development and personal growth;
• Compensation of educational activities: certifications, courses, conferences;
• Flexible hours.
• Brand-new equipment.
• Office in Warsaw. Hybrid office work.
   

What this job will do for you:

• We have a socially important project, and we want to solve universal problems with crypto banking solutions for businesses and individuals.
• We are ready to give you all necessary knowledge and training, and we are open to use your knowledge and experience to achieve success.