CRM Retention Manager

Become Our CRM Retention Manager – Lead the Charge in Customer Loyalty!

We’re on a hunt for a visionary ready to take full ownership of projects, ignite ideas for customer retention and reactivation, and meticulously measure their impact. We’re in search of someone who doesn't follow the pack but leads it and thrives on experimentation. With a solid database at your disposal, your innovative strategies will make our retention process smarter, better, and more efficient. Join a team where your contributions are celebrated, and your passion for innovation is matched by every team member.

You’re perfect for the role if you:
- Have experience in iGaming;
- Understand casino bonus system;
- Have a deep knowledge of CRM systems;
- Have expertise in reactivation tactics;
- Are experienced with analytics tools;
- Understand key retention metrics (Churn rate, CRR, LTV, ARPU, etc);
- Know your way with different communication channels (e-mail, push notifications, etc).

Your Responsibilities:
- Develop and implement strategies to enhance customer retention and loyalty;
- Build and maintain strong relationships with existing casino players;
- Utilize CRM tools to track and analyze customer behavior and preferences;
- Implement personalized communication strategies for different player segments;
- Utilize various channels, including email, SMS, and in-app messaging, to engage with players;
- Analyze player data to identify trends, preferences, and areas for improvement;
- Used data insights to tailor retention strategies and improve the overall customer experience;
- Develop exclusive offers for High-value player to encourage loyalty;
- Collaborate with other departments, including product, marketing, customer support, and analytics, to optimize the customer journey;
- Coordinate with technical teams to implement CRM tools and systems;
- Monitor key retention metrics;
- Implement strategies to improve retention metrics and meet or exceed targets;
- Conduct A/B testing on various retention strategies to identify the most effective approaches.

YOU WOULD LOVE WORKING WITH US, BECAUSE WE:

Take employees healthcare seriously:
- Medical insurance;
- 17 working days for vacation;
- Compensation for sick leaves;
- 50-75% of the healthy lifestyle payment.

We inspire thanks to:
- A friendly team of like-minded colleagues who are always ready to help and support in the most difficult times;
- Absence of bureaucracy;
- Opportunities for professional and career growth;
- High competitive salary.We create comfortable workspace thanks to:
- Effective organization of the work process and quick decision-making;
- Office format work with the possibility to work 1 day a week remotely: we have a new modern work space with uninterrupted Internet and charging stations, as well as a stylish terrace, resting area where you can distract yourself by playing PS5, table football, darts or just relax in massage chair;
- Convenient location of the office within walking distance of metro Lybidska or metro Druzhba Narodiv;
- Compensation for corporate lunches.

About NetGame NV

NetGame Entertainment is a fast-growing software provider in the iGaming industry. We create games with skill and passion and strive to make every player’s experience unforgettable. SEE FOR YOURSELF.

We are laser-focused on quality and committed to doing everything with passion and professionalism. In 2012, we introduced ourselves to the world. In the time since then, a fearless and creative group of land-based gaming professionals has built up a team capable of transferring all that experience into the digital realm.

Company website:
http://netgamenv.com/

DOU company page:
https://jobs.dou.ua/companies/netgame/