Customer/Technical Support Specialist (offline)

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 400 different payment methods and cater to clients worldwide.

We are looking for a responsible Customer Support Specialist to strengthen our support team and maintain a high level of satisfaction with technical support.

This is important to us:
- 1+ year of experience as a Customer Support Specialist;
- Ability to prioritize tasks based on urgency and importance;
- Motivation to learn new skills and technologies;
- Great interpersonal, communication skills and problem-solving skills;
- Good understanding of web Services, API integration;
- Experience working with logs;
- Understanding of PostgreSQL/MySQL or other database systems;
- Experience with Jira (or with a similar Ticket System);
- Intermediate level of English or higher.

Will be an advantage:
- Familiarity with the payment industry;
- Knowledge of some programming language (backend);
- Testing experience;
- QA courses.

What you will do:
- Respond to customer queries in a timely and accurate way, tickets or chat;
- Identify customer needs and help customers use specific features;
- Escalate feature requests and share effective workarounds to Lead Customer Support and Customer Success Managers;
- Escalate atypical technical issues to other levels of problem-solving (Developers/DevOps/QA);
- Consulting and helping clients on the technical capabilities of our product;
- Testing technical issues that our clients may encounter;
- Monitoring of graphs and alerts, which indicate the stability of product traffic;
- Incident Management (monitoring, reporting, resolving).

Hiring stages: Intro with a recruiter, Interview with a hiring manager, Interview with a Head of Department, Final call.

What we propose:
Career and growth matches:
- Get fair timely compensation for your hard work and tax compensation;
- Enhance your hard skills working with a Ukrainian high-load PayTech product;
- Your professional goals and ambitions will find ample opportunities for growth within the company;
- The “open door” policy — direct communication with C-level management;
- Corefy Academy: boost your skills in the Fintech industry through hands-on experience;
- Compensation for external education to apply acquired knowledge in working on our product;

Work environment:
- 8-hour workday in-house or remote with the possibility to adjust working hours to fit your needs. 20 days of vacation and 10 days of sick leave;
- Corporate events and important dates — we celebrate together, and you can even invite your friends to the office;
- Corporate psychologist, we care your wellbeing;
- Breakfast days in the office and everything necessary for productive work. We have a generator, uninterrupted Internet, and a choice of tech equipment — Windows or MacOS.

A successful high-load product is our true passion.

Calling all innovators! Join Corefy and make your mark in Fintech.

About Corefy

Corefy embraces a culture of continuous learning, bringing our ideas to life, and, of course, proudly #StandWithUkraine! At Corefy, we've created a space where synergy among people, our product, and clients inspires innovative solutions. We are passionate about everyone contributing to shaping the future in the Fintech world alongside Corefy.

With a team exceeding 100 experts, we are dedicated to crafting high-load Ukrainian Fintech products. It's challenging, motivating, and full of drive. We aspire to implement cutting-edge technologies and set trends in our industry. Our goal is to become the number one payment orchestration platform in the global market.

Company website:
https://corefy.com/

DOU company page:
https://jobs.dou.ua/companies/corefy/