Technical support Engineer (SaaS product) $700-1400 Offline
Full-time long-term job - for Ukrainian speakers Full Remote/or Kyiv office.
Standard working day ~10.00 - 19.00 (+-hour)
Innovative product company - leading Magento/Shopify extensions provider. Our products are used by more than 50,000 online stores from all over the world.
Requirements:
- Previous experience with web-technologies/e-commerce/QA/apps tech support - 1+ year
- Technical education
- Written and spoken English (level B2+)
- Analytical mindset, problem solving
- Client-oriented, proactive, stress-resistant
- High level of communication, ready for a lot of communication
- Willingness to learn quickly, and work in a team.
Main responsibilities:
- Application user support: correspondence, chats, audio/video calls
- Helping customers in setting up the application
- Detailed study of our products and market
- Participating in improving our products by interacting with customers, developers and the support team.
Why us:
- Professional growth in a stable product company
- Highly experienced team
- No bureaucracy
- Possibility of fully remote work
- Possibility of a flexible work schedule
- Competitive salary + Reviews bonuses (a hefty bonus for every good client review)
- Paid holidays and sick leave
- Holidays according to the official Ukrainian calendar
- The office is 5 minutes from the "KPI" metro station (if you would need the office).
Process:
1. Short logic task + Intro-call with recruiter (~20 mins)
2. Tech Interview (45 mins)
3. Manager Interview (45 mins)
4. Home-task (few hours, could be before or after manager interview)
About Company:
Mirasvit - Ukrainian innovative product company with HQ in Kyiv, since 2007 we develop the best Magento/Shopify extensions for online stores. We secure opportunities that help companies to transform their needs into a stream of new customers. Our mission is to empower Magento/Shopify store owners with high-quality extensions and support services, enabling them to sell more, increase efficiency, and stand out from competitors.
Website: http://mirasvit.com