Customer Support $700-1000 Offline
Are you passionate about providing top-tier customer service in a dynamic, innovative environment? Look no further!
We're a thriving start-up in the social discovery sector, pioneering a premium transactional marketplace that connects users worldwide. Our tech-driven platform, fueled by AI and inventive algorithms, has earned acclaim for its user-centric approach.
As we expand, we're seeking a dedicated Customer Support Representative to bolster our team. You'll collaborate with a seasoned group of 20+ professionals, each with a proven track record in adult-focused businesses.
Your role is pivotal: ensuring an exceptional user experience and fostering community safety. Join forces with our Operations, Product, and Development teams to leverage customer feedback for exponential growth.
What We Aim For:
π― Upholding top-notch service standards
π― Scaling our business and team to meet demand
You're the Perfect Fit If You:
β¨ Thrive on delivering proactive, high-level customer support
β¨ Resolve issues with finesse and attention to detail
β¨ Manage billing inquiries efficiently
β¨ Gather and process customer feedback
β¨ Take ownership of customer requests
β¨ Embrace continuous learning and development
What You Bring:
βοΈ 6+ months of Support/CSR experience
βοΈ Advanced/Upper-Intermediate English proficiency
βοΈ Residency in Europe or Central/Western Ukraine
βοΈ Customer-centric mindset with a knack for relationship-building
βοΈ Track record of exceeding targets and SLAs in a fast-paced setting
βοΈ Strong analytical and multitasking skills
βοΈ Ability to proactively identify and solve problems
Bonus Points for:
π Educational background
π CRM experience (Zendesk, Freshdesk, Intercom, etc.)
π Familiarity with Billing/Technical matters
π Sales and retention expertise
What We Offer:
π± Professional growth aligned with company expansion
π± Flexible schedule with evening shifts (18:00 β 02:00)
π± Feedback-driven culture and recognition of contributions
π± Minimal bureaucracy, maximum autonomy
π± Access to corporate resources for deep domain knowledge development
Ready to embark on an exciting journey? Fill out the form now and become part of our energetic team!
https://docs.google.com/forms/d/e/1FAIpQLSdNfIPlTE5c15BXm74T6-K30epjJQbD4PCbSIZxH14ALPnzlA/viewform
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