Customer Support (offline) $700-1000

Are you passionate about providing top-tier customer service in a dynamic, innovative environment? Look no further!

We're a thriving start-up in the social discovery sector, pioneering a premium transactional marketplace that connects users worldwide. Our tech-driven platform, fueled by AI and inventive algorithms, has earned acclaim for its user-centric approach.

As we expand, we're seeking a dedicated Customer Support Representative to bolster our team. You'll collaborate with a seasoned group of 20+ professionals, each with a proven track record in adult-focused businesses.

Your role is pivotal: ensuring an exceptional user experience and fostering community safety. Join forces with our Operations, Product, and Development teams to leverage customer feedback for exponential growth.

What We Aim For:

🎯 Upholding top-notch service standards
🎯 Scaling our business and team to meet demand

You're the Perfect Fit If You:

✨ Thrive on delivering proactive, high-level customer support
✨ Resolve issues with finesse and attention to detail
✨ Manage billing inquiries efficiently
✨ Gather and process customer feedback
✨ Take ownership of customer requests
✨ Embrace continuous learning and development

What You Bring:

✔️ 6+ months of Support/CSR experience
✔️ Advanced/Upper-Intermediate English proficiency
✔️ Residency in Europe or Central/Western Ukraine
✔️ Customer-centric mindset with a knack for relationship-building
✔️ Track record of exceeding targets and SLAs in a fast-paced setting
✔️ Strong analytical and multitasking skills
✔️ Ability to proactively identify and solve problems

Bonus Points for:

🌟 Educational background
🌟 CRM experience (Zendesk, Freshdesk, Intercom, etc.)
🌟 Familiarity with Billing/Technical matters
🌟 Sales and retention expertise

What We Offer:

🌱 Professional growth aligned with company expansion
🌱 Flexible schedule with evening shifts (18:00 — 02:00)
🌱 Feedback-driven culture and recognition of contributions
🌱 Minimal bureaucracy, maximum autonomy
🌱 Access to corporate resources for deep domain knowledge development

Ready to embark on an exciting journey? Fill out the form now and become part of our energetic team!
https://docs.google.com/forms/d/e/1FAIpQLSdNfIPlTE5c15BXm74T6-K30epjJQbD4PCbSIZxH14ALPnzlA/viewform

About Underhood

Our team has vast background in developing solutions for large companies all of the Europe. Eventually, we decided to leave limitations of our former employers behind and move forward faster into online entertainment field.

Company website:
https://underhood.dev/

DOU company page:
https://jobs.dou.ua/companies/underhood-dev