Support Manager
We are a fast-growing and progressive company. GrainTrack product is a CTRM for managing business processes of grain traders: counterparties, supply chain, logistics, payments and documents.
We are currently looking for a very energetic and ambitious Support Manager to help us develop our product.
Key skills:
- Education: Economics, accounting, business, finance
- Excellent knowledge of Excel or 1C.
- Experience with CRM system.
- Ability to learn quickly and understand complex concepts.
- Strong communication skills, including the ability to understand customer needs, pain points and work effectively with them.
- English language proficiency at Π2 level.
Skills that are desirable but not required:
- Experience in customer support, account management, project management, or integration into CRM and ERP systems.
- A desire for self-development and learning.
- Sincerity and openness.
Your responsibilities:
- Support of clients from different countries.
- Opportunity to grow in the direction of business analysis.
- Collaborate with developers.
- Test tasks and contribute to product development.
- Manage tasks in Notion.
- Participate in daily meetings and define work plans.
- Write documentation and provide ongoing support.
We offer:
- 10 sick days;
- 18 working days of paid vacation;
- Attendance at the in-house school and access to courses;
- Individual entrepreneurship and tax reimbursement;
- Personal and professional development, acquisition of new skills and knowledge.
We are a super dynamic team. We don't care about your age, gender or skin color - the most important thing is what skills you have.
If you want to join our friendly team, we look forward to your CV. And don't forget about the cover letter.
Good luck!
