Technical Support/VoIP Offline

VoiceSpin is a cloud-based AI contact center software provider offering a range of solutions for SMBs and large-scale enterprises across various industries like retail, healthcare, telemarketing, education, insurance, finance, real estate, and more. 

From VoIP call center software, AI predictive dialing, and AI speech analytics to omnichannel text messaging, AI chatbots, and AI voice bots – VoiceSpin’s solutions are designed for both sales and customer support teams, enabling them to manage inbound and outbound communications with prospects and customers across multiple channels, deliver excellent customer experiences, and drive better sales conversions.

Responsibilities:

Serve as the 2nd 3rd tier for customers seeking technical assistance on the Voicespin products over the phone, email or chat;

Perform remote troubleshooting through diagnostic techniques and pertinent questions by customers;

Walk the customer through the problem-solving process;

Direct unresolved issues to the next level of support;

Provide accurate information on Voicespin IT products and services;

Record events, issues and resolutions in logs;

Follow-up and update customer status and information;

Pass on any feedback or suggestion by customers to the appropriate internal team;

Identify and suggest possible improvements on procedures.

Requirements:

Knowledge of VoIP Linux administration;

Asterisk 2+ years of experience;

Understanding SIP&IAX protocols;

Scripting knowledge (at least one: Bash, PHP);

Networking;

English Upper-Intermediate.

We offer:

International clients and colleagues cooperation;

FOP and accountant support;

Paid vacations and sick leaves;

English classes;

Insurance Coverage;

Half year bonuses;

English speaking club with a teacher.

Office in Kyiv hybrid.