Portuguese Customer Support Specialist Offline

EvoPlay is an international IT company, a leading developer of software products and complex solutions for the gaming industry. In connection with the expansion of the company, we have a vacancy for a Customer Support Specialist with knowledge of the Portuguese language.

Responsibilities:

1) Interaction with users:

- provision of qualified consulting assistance on the technical and financial part of products, mainly by chat;

- introducing users to the company's products, their characteristics, current promotions and offers.

2) Interaction with other departments of the company:

- sending requests to solve technical and financial difficulties of users, receiving feedback for the purpose of further informing users;

- informing about detected problems or errors on supported resources.

Requirements:

- High level of command of oral and written Ukrainian and Portuguese languages;

- PC knowledge at the level of a confident user;

- Ability to work with large amounts of information and willingness to learn;

- Communication;

- Perseverance;

- High level of self-organization;

- Experience in related fields will be an advantage.

We offer:

- Competitive salary

- Paid vacation;

- Paid sick leave;

- L&D center with courses for employees and top managers

- Rotation program;

- Self-learning library, access to paid courses;

- Group discussions and individual sessions with a psychologist.