Junior IT Support Engineer (Fluent English) Offline

We are looking for a person who will provide IT Support and manage the acquisition process of IT hardware, software, and services for the CEB NV, in accordance with internal regulations and procedures.

Skills

-Fluent in English

-Excellent verbal and written communication skills

-Ability to work in a team and think as a team

-Experience with Service Desk software

-Attention to detail and quality focus

-Develop and review content for the company’s knowledge base documents

-Personal skills: motivated, quick learner, organized, responsible, and ability to pay attention to details and well organized

Will be plus

-Experience with Service Desk software named “TOPDESK”

-Knowledge of ITIL event, incident, and change management processes

-HTML knowledge

We offer

-Variety of knowledge-sharing and training opportunities

-Competitive salary

-Career and professional growth

-Possibility to work in a big and successful company

-Long-term employment with 20 working days paid vacation and other social benefits

-Work with a large number of customers who use various approaches and technologies

-Experience operating on different cloud and on-premise applications

Job Duties

The main responsibility of the IT Support Acquisition Administrator & Engineer is:

-Ensure to manage the acquisition process of IT hardware, software, and services for the CEB NV, in accordance with internal regulations and procedures.

-Evaluate and negotiate with suppliers to find the best price, quality, and delivery for the organization

-Ensure that purchased IT assets (HW, SW, and Service Contracts) are registered properly. (Configuration & Contract Management)

-Maintain the administration of active Service Contracts, by timely prolonging and/or cancelling the Service Contracts, in consultation with the direct supervisor

-Maintain a positive work environment by behaving and communicating in a professional, respectful and ethical manner with end-users, co-workers and supervisors

-Liaising with vendors or technicians for hardware or software problems

-Provide broad-based functional support and good customer service to end-users using banking and other enterprise application software

-Resolve desktop problems or answer questions of end-users in person, via telephone or from remote location.

-React effectively to changes and perform other related duties as assigned

The ideal candidate should have an understanding of ITIL and ITSM frameworks.

The person will be also responsible for building-up the knowledge base database and maintaining it in a well-organized manner.