Cisco IP Telephony Engineer (Senior) Offline
Responsibilities:
• Proactively manage and keep Cisco IP Telephony system operational
• Work closely with Customer Service to ensure pro-active communications, training and good documentation are available to the user population.
• Ensure telephony service reliability by resolving trouble tickets escalated from Tier1/helpdesk engineering, in the UCC area
Required skills:
• Expert/working knowledge and experience with Cisco IPT suite
• Proficient with Webex Calling configuration and troubleshooting
• Intermediate level IP networking knowledge
• Be familiar with:
o Cisco Real-time Monitoring tools
o Cisco CDR tools
• Be able to set up and pull custom Call Detail Record reports
• Write Standard Operating Procedures and Knowledge Articles, as needed, for support staff
• Be able to troubleshoot Cisco UC system, including
o Cisco Unified Communications Manager and Cisco Unity Connection
o Gateways/CUBEs
o Webex Control Hub
o Expressways
o Cisco Directory Connector
• Experienced with configuring
o Cisco Unity Connection Auto attendant
o Update user/phone config
o Call routing changes
• Knowledgeable with Quality of Service, as applicable to UCC
• Webex client proficiency
o Be able to capture and analyze Wireshark, Wbx Tracer, Fiddler
• Security concepts knowledge
o Be able to act on certificate expirations, CSR generation etc.
The job ad is no longer active
Job unpublished on
21 October 2022
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