Customer Support Consultant (Fluent French) Offline

Areas of responsibilities:

- Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.

- Managing support cases: collect all relevant information from customers, according to company`s procedures and record this using company`s CRM

- Interact with other departments and escalate customers feedback further

You should possess the following competencies:

- Customer oriented approach

- Good communicator with ability to ask and listen

- Strong verbal and writing skills in French, English and Ukrainian

- Problem solving and logical thinking skills

- Result oriented and stress resistant

- Aspiration to self-development and eager to learn

- Customer Service experience is preferred

- Analytical, multitasking and empathetic skills

Being the part of us means:

- Meaningful work that helps to change the future of dentistry.

- Work in a unique professional, friendly and supportive environment.

- Constant professional growth and development.

- A healthy work-life balance.

- Possibility of flexible remote work.

- Comprehensive benefits incl.

- 24 working days of annual vacation;

- Medical insurance; c

- Compensation of lunches;

- Paid sick leaves and child sick leaves;

- Maternity and paternity leaves etc.

- Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”.

- A parking lot with free spaces for employees.

- Occasional business trips to Western Europe.

- Opportunity to become a part of the success that 3Shape has created over the past 22 years.