Solution Consultant - Conversational AI

Omilia Cloud Platform is the most efficient way to develop Conversational AI applications that enable customers to develop customer service automation strategies in a fraction of the time and cost from competitive platforms.

RESPONSIBILITIES

Participate in Pre-Sales activities, including (but not limited to):

Review Client Goals for Conversational AI, including reviewing existing customer call flows (if provided by Client)
Use Omilia’s proven Customer Journey model to design call flows that demonstrate how Omilia’s Conversational AI application can meet clients’ goals
Discuss and present these model Customer Journeys to clients
Provide effort estimates that enable Omilia Pre-Sales to develop proposals for clients
Review and modify Scoping Assumptions provided by Omilia Pre-Sales team
Answer questions regarding Omilia products and services: Speech Transcription (ASR), Semantic Analysis (NLU), Dialog Management (Call flows), Text to Speech (TTS), Machine Learning (ML), Reporting (Insights), and more
Demonstrate the standard Omilia tools for application design
PartIcipate in Partner Management activities, including (but not limited to):
Answer questions from Partners about how Omilia’s proven Customer Journey model meets individual customer needs.
PartIcipate in Service Delivery activities, including (but not limited to):

Answer questions from Service Delivery and from the client about the call flows developed in the Pre-Sales cycle
Assist delivery with change requests, as needed

REQUIREMENTS

Should be available to work as needed from 09:00 AM — 06:00 PM (US Eastern Time) with the ability to attend occasional calls as late as 08:00 PM (US Eastern Time)
Excellent communication skills in English Language: written and speaking, about technical topics
Comfortable speaking in front of groups, both in person and remote via video conference
Able to create training materials and train internal resources and clients
Can “Stand alone” in front of a US English audience, often on very short notice, and provide timely assistance within the scope of responsibilities, above
Experience in a customer-facing, solution design role. Examples of such a role include (but are not limited to): Pre-Sales Engineering, Technical Consulting, Business Analyst, etc…

NICE TO HAVE:

A candidate with contacts from NICE, Genesys, or RingCentral Support and Professional services team is a big plus

Benefits

Fixed compensation;
Long-term employment with 24 working days vacation;
Development in professional growth (courses, training, etc);
Being part of successful cutting-edge technology products that are making a global impact in the service industry;
Proficient and fun-to-work-with colleagues;
Apple gear.

About Omilia Natural Language Solutions Ltd

1. Omilia is the leading provider of Conversational AI Technology in B2B market (Voice bots, Chatbots, Voice Biometrics, NLU, Machine Learning).
2. Omilia established in 2002 in Athens, Greece.
3. Omilia is a (Product) Software Development Company with HQ in Athens and subsidiary in Kyiv.
4. In Ukraine we employ more than 80 IT specialists and more than 250 IT specialists worldwide (Greece, Ukraine, Czech Republic, Argentina, Azerbajdzan, South Africa, USA, Canada).

Company website:
https://omilia.com/

DOU company page:
https://jobs.dou.ua/companies/omilia-ltd/

Job posted on 2 August 2022
22 views    6 applications


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