Customer Support Representative (Fluent German+English)

Responsibilities:

Support English- and German-speaking customers by phone and emails, explaining to them every detail related to our products.

Updating customer details in our CRM system.

Onboarding new customers, showing them how to work with our products.

Working closely with the local and international sales departments on improving services and products and delivering customers’ wishes and ideas to our development department.

Assisting in implementing our marketing and sales campaigns.

Needed:

English Native + German (C1) Full Professional proficiency or

German Native + English (C1) Full Professional proficiency

Experience in Customer Support

Experience with IT software or technical affinity

Experience in sales or affinity with sales (Cross-/Up-Sales/Retention)

As a plus:

Knowledge of business management desirable (B2B)

Experience in dealing with Amazon professionally.

Other language skills (French or Spanish would be the cherry on the cake).

We offer:

Remote job in a friendly team

Fixed working day

Direct contract with a company from Germany

Regular contract payment in EUR on the first days of a month.

Paid 21 days of vаcation and 10 sick leaves

Insurance

About

SellerLogic’s mission is to develop new, smart, and future-oriented solutions for the constantly growing e-commerce market. SellerLogic inspires the industry with its solutions: two dynamic tools that can be linked to the Amazon seller account with just a few clicks — SellerLogic Repricer and SellerLogic Lost & Found. These two smart tools automatically generate more sales and release more time, so that Amazon sellers can work more efficiently and maximize their profits. And according to T3N, with our tools for Amazon, we are one of the guarantors of marketplace success for retailers. And further smart solutions for retailers are coming soon