NOC Engineer/ L1 Support Offline

Key Responsibilities:

• Handling day-to-day production issues, provide first level technical support for all systems maintained by the Professional Services

• Communicate with service requesters to identify, troubleshoot, and resolve technology issues

• Open/Update/Assign/Resolve incidents and monitor ticket queue, tickets escalation to next tier and work with senior team members to provide quick resolution to issues

• Perform routine system administration tasks such as user account creation, password resets, etc.

• Monitor and proactively respond to alarms and alerts

• Respond to emergency situations as assigned

• Work with systems, network and devops teams to resolve complex issues

• Perform other related duties as required or assigned by your manager

• Stay current with system information, changes and updates

• Self-motivated, ability to multi-task in enterprise environment

Skills / Requirements:

• Upper-Intermediate English level

• Excellent service-oriented skills and a Can-Do approach

• 2-3 years of work experience as NOC Engineer or relevant IT support experience

• Experience in IT systems as Linux & Windows, servers & networking

• Understanding of monitoring concepts

• Well experienced in supporting end-user desktop applications

• Good understanding of and experience with managing incidents and supporting systems

• Experience with OTRS, Zabbix, Grafana is preferred

• Log analysis

• Cyber background will be a BIG plus

• Accepts feedback from others and gives appropriate recognition to others