Senior Account Manager (offline)

Avenga is looking for a Senior Account manager to strengthen our account management team and help our business to grow. Our main goal is to provide a high quality business to our clients and to make them feel comfortable in cooperation with Avenga. If you find yourself as responsible, quality oriented, sustainable, trust and leadership oriented, - you may become a great addition to the Avenga team.

Skills and requirements:

4+ years of experience as Account Manager, Program or Delivery Manager in nearshore IT Services;
Strong industry knowledge, should have good understanding of technologies and professional services delivery cycle, ideally including enterprise platforms (Salesforce, Microsoft or similar);
Perfect verbal and written cross culture communication skills with the ability to be an effective interpreter between US / European customers and Eastern European delivery.
Outstanding listening, presentation and negotiation skills, demonstrate a strong service and client-oriented attitude/ mentality;
Fluent speaking English;
Overall experience should include client facing, making compelling presentations;
Demonstrable ability to communicate, present and influence key stakeholders at all levels of a customer organisation;
Understanding of sales forecasting techniques;
Knowledge of technical platforms, business models, subject matter, and trends — with a general industry focus including;
Experience delivering software engineering and IT consulting services and technological solutions to customer needs;
Team player with a strong problem solving and creative thinking abilities;
Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to the team;
Experience in Industry verticals like Life Science, FinTech


Responsibilities:
Build/maintain strong, long-lasting relationships and trust with the assigned set of existing customers, maintain Account management Plans and achieve KPIs;
Proactively identify new customer necessities, drive the entire upsell and client satisfaction cycle to achieve assigned quarterly / annual targets per portfolio; expand opportunities and drive negotiation up to the contracting stage;
Liaise with customers and service delivery team, manage acute situations/ escalations, and ensure that team’s processes and tasks are carried in line with customer expectations;
Closely collaborate with Avenga service delivery organisation to ensure the timely and successful delivery of our services and solutions according to customer needs and objectives;
Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio needs.
Regularly qualify, plan and report upsell initiatives in the CRM;
Tracking and reporting on key account health metrics, driving any changes needed;
Develop and oversee delivery approaches;


We Offer:
Competitive salary and performance bonus
Flexible work Schedule and Remote policy;
New office with areas for recreation, well-staffed kitchen facilities, shower, covered bike parking;
Compensation of medical service;
Sport compensation: gym-membership reimbursement, small gym on-site;
Compensation for sick lists and regular vacations;
Language school;
Compensation of training: our employees can participate in the training given by external and internal experts;
PE accounting and support;
Presents for life events.

About NerdySoft

NerdySoft is a full-cycle software development agency with world-class engineers and strategists in-house. Our delivery offices are located in Lviv (Ukraine) and Warsaw (Poland).

NerdySoft is a dedicated software development team provider specializing in Software Product Engineering. With vast expertise in FinTech, CreditTech, HealthTech, and E-commerce, NerdySoft develops scalable solutions for the most complex technical issues that businesses of all sizes face across industries.

OUR VALUES
✔️TALENT ✔️LOVE ✔️ATTITUDE

Nerdysoft is a socially-oriented company. We are always working on the improvement of our benefits package and constantly trying to offer more beneficial working conditions to our employees. Our corporate culture is based on a work-life balance approach.

Among our benefits you can find:

— Office located in the city center;
— Comfortable workplace and modern office facilities;
— Flexible working hours with no overtimes and ability to work remotely;
— Individual relocation package;
— Regular salary review based on employee performance;
— Competence matrix for Developers and QAs and personal development plan for all employees;
— A mentorship program for all specialists of middle and junior levels;
— Internship program for young specialists;
— 50% compensation for certifications, conferences, training, and other working events;
— 50% compensation of English courses;
— 18 working days of annual paid (and additional days of leave for company loyalty);
— All national holidays celebrations;
— Paid sick leaves;
— Medical insurance and sports compensation;
— Regular great corporate events;
— Access to a corporate library
— And much more!

Company website:
http://nerdysoft.com

DOU company page:
https://jobs.dou.ua/companies/nerdysoft/