Responsibilities: Dealing with support tickets from our customers; Helping customer representatives with the product deployment and subsequent configuration; Provide timely consulting on unconventional use cases; Collaborate with the Product Development team to troubleshoot customer issues and subsequently explain the resolution to the customer; Cooperate with QA Team during product release manual testing sessions.
Requirements: 2+ years of experience in web/desktop manual testing and product support; Prior experience with enterprise content management platforms would be an advantage; Thorough knowledge of SQL, Java, JavaScripts, and .Net; A solid grasp on troubleshooting and customer environment analysis; Hands-on knowledge of various test management tools (like Charles/Fiddle and Firebug) + understanding of different testing methodologies, test design, and exploratory testing; Upper-intermediate verbal/written English.
The company offers Competitive salary; Full-time employment; The company invests in the employee’s professional development and growth – including learning courses and knowledge sharing; Paid annual vacation & sick leave; Financial bonuses based on the company and personal performance; Office in downtown Kyiv.
About CNA International IT
CNA International IT connects great product companies and passionate IT specialists with similar values.