Customer Support Specialist

Profile:

• You are an analytical thinker, technical-minded and customer-oriented person with problem-solving abilities and strong customer’s needs understanding. Ideally, you have Technical background or strong desire to explore the field of software products.

Requirements:

• Fluent and literate English (MUST!);

• Ability to work at night shifts (we provide a taxi);

• An experienced PC user (General Microsoft Windows knowledge).

Soft Skills:

• Communication;

• Listening;

• Conflict Resolution;

• Empathy;

• Positivity;

• Self-Control.

Would be a plus:

Previous experience in support function (is a big plus);

Technical background and IT education ( is a huge plus).

Responsibilities:

• Help existing and prospective customers by providing them timely and accurate information about B2B Soft products (NO cold calling);

• Respond to support queries via phone, email, and chat;

• Address procedural, configuration, software, and merchant services related issues;

• Identify, analyze and troubleshoot technical issues and provide effective solutions;

• Provide clear and complete documentation and notes on all service inquiries.