Technical Support Specialist / QA Engineer

Our client is a leader in online software distribution, offering a complete ecosystem for downloaded applications including all aspects of user acquisition, conversion, monetization, integrated analytics and optimization.

The Technical Support Specialist is expected to understand the supported products, research, resolve and provide technical solutions to all our customer needs. Working in close partnership with account management, product and R&D teams.

RESPONSIBILITIES
Investigate technical issues, identifying potential causes and solutions;
Give quick and accurate service to our customers while setting standards for quality;
Troubleshoot and analyze production level performance;
Work closely with R&D and product teams.

REQUIREMENTS
0,5+ year experience in a similar position (Technical support, QA);
Ability to multitask and work well under pressure;
Proven strong technical skills with the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause;
Detail-oriented with an ability to see the bigger picture;
Independent and self-learner;
Interpersonal skills as you will regularly be in contact with colleagues and clients;
Upper-Intermediate English level - both written and verbal communication skills.

About Innovecs

Innovecs is an American business technology outsourcing company, headquartered in Ukraine. We’re building our reputation by creating cutting-edge software products for our clients all over the world.
More about Innovecs: www.youtube.com/watch?v=9UA4_oHyYwk

Company website:
https://www.innovecs.com/

DOU company page:
https://jobs.dou.ua/companies/innovecs/