C/C++ Developer Offline

Requirements:

- C++, SQL, Java, J2EE, Oracle/plsql, Soap/RestFUL, Web services, Log analytics tools (for e.g: Kibana), KSH, Perl.

- Experience 3– 5 years of relevant work experience; Experience with operations team (is a plus).

 

Responsibilities:

- Provide In-depth technical support to troubleshoot and resolve incidents.

- Troubleshooting issues by going through the log files with a thorough attention to detail.

- Responding quickly and intelligently to production issues and facilitating communication between L1 and other teams.

- Contribute to the knowledge base and actively use the existing documents in the resolution of support cases.

- Should be responsible for maintaining SLA and availability of the application.

- Able to work on minor enhancements, Customization and configurations.

- Provide assistance to other team members.

- Proactively keep management informed of critical customer issues/concern.

- Follow incident management process to - Diagnosis, investigation, resolution, coordination with infrastructure support and other application owners.

- Co-ordinate with L3 support for application bug/ enhancement requirement.

- Support L3 team during implementation.

- Proactive Monitoring of the system to ensure a stability of the application.

- Ability to work with Cross-functional teams - Platforms, Development, testing etc. to ensure that all the application environments (Production & lower environments) are stable and functional without any issue.

- Documenting of new production functionalities which has been deployed as a part of Sprint Development.

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Job unpublished on 27 January 2021

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