Operations Agent (Day/Night shifts)

About the company:

Zoral produced the world's first, fully automated, STP consumer credit platforms.

We carried out a survey of banking/finance companies in the process of moving to digital products.

We operate one of the largest labs in Europe focused on Artificial Intelligence/Machine Learning (AI/ML), predictive systems for consumer/SME credit and financial products.

Our clients are based in USA, Canada, Europe, Africa, Asia, South America and Australia.

We are looking for a talented, goal-oriented, punctual, diligent, committed and decent person to join us.

Responsibilities:

Manage large amounts of incoming requests and documents

Provide accurate, valid and complete information for AI system by using the right methods/tools

Become a product expert and provide documentation updates to our knowledge base

Contribute and share ideas to decrease the workload and improve the quality & speed of teamwork

Working schedule: 4 days a week from 14.00 to 22.00, two days off and next week 4 days of night shift from 22.00 to 06.00 UA time zone

Requirements

Professional:

Intermediate/Upper-Intermediate written and spoken English

High typing speed

Basic understanding of reporting, escalation and follow up procedures

Strong communication & interpersonal skills

Ability to multi-task, prioritize, and manage time effectively

Ability to alternate day and night shifts

Personal:

Attentive to details

Stress resistance

Tech-savvy

Ability to work independently

Enjoy working in a fast-paced environment

Will be a plus:

Customer service skills and experience (especially 24x7 or night shifts)

Experience with CRM systems (Zendesk, JIRA etc.)