Operations Agent (Day/Night shifts) (offline)

About the company:

Zoral produced the world's first, fully automated, STP consumer credit platforms.

We carried out a survey of banking/finance companies in the process of moving to digital products.

We operate one of the largest labs in Europe focused on Artificial Intelligence/Machine Learning (AI/ML), predictive systems for consumer/SME credit and financial products.

Our clients are based in USA, Canada, Europe, Africa, Asia, South America and Australia.

We are looking for a talented, goal-oriented, punctual, diligent, committed and decent person to join us.

Responsibilities:

Manage large amounts of incoming requests and documents

Provide accurate, valid and complete information for AI system by using the right methods/tools
Become a product expert and provide documentation updates to our knowledge base
Contribute and share ideas to decrease the workload and improve the quality & speed of teamwork
Working schedule - day shifts from 14.00 to 22.00 or (and) distant night shifts from 22.00 to 06.00 a.m. UA time zone

Requirements

Professional:

Intermediate/Upper-Intermediate written and spoken English
High typing speed
Basic understanding of reporting, escalation and follow up procedures
Strong communication & interpersonal skills
Ability to multi-task, prioritize, and manage time effectively
Ability to alternate day and night shifts

Personal:

Attentive to details
Stress resistance
Tech-savvy
Ability to work independently
Enjoy working in a fast-paced environment

Will be a plus:

Customer service skills and experience (especially 24x7 or night shifts)
Experience with CRM systems (Zendesk, JIRA etc.)

About Zoral Labs

Zoral is a fintech software research and development company. We were founded in 2004.

We operate one of largest labs in Europe focused on Artificial Intelligence/Machine Learning (AI/ML), predictive systems for consumer/SME credit and financial products.

Our clients are based in USA, Canada, Europe, Africa, Asia, South America and Australia.

We are one of the world’s leading companies in the use of unstructured, social, device, MNO, bureau and behavioral data, for real-time decisioning and predictive modeling.

Zoral software intelligently automates digital financial products.

Zoral produced the world’s first, fully automated, STP consumer credit platforms.

We are based in London, New York and Berlin

Company website:
https://zorallabs.com/company

DOU company page:
https://jobs.dou.ua/companies/zoral/