Smilebox is a digital b2c platform for creating online invitations, eCards, Stickers, and more.

Job Responsibilities:

Provide Smilebox users with technical solutions.
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction.
Develop and maintain positive customer relations and satisfaction.
Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
Desired skills and experience

Significant experience with consumer-facing technical troubleshooting (e.g., browser compatibility, site bugs, user bugs, issue reports), especially for users who are not particularly tech-savvy.
Mother tongue verbal and written English skills required
High customer and service orientation
Ability to work in a fast-paced environment and deliver materials in strict timelines
Team player who is flexible and able to multi-task
Experience with Zendesk platform - MUST

5 days a week;
working hours: 3-9 pm.

About project
Smilebox is a digital b2c platform for creating online invitations, eCards, Stickers, and more.
As a subsidiary of Perion Network Ltd. (PERI), we have the drive of a NASDAQ listed company, but the culture of a fast-growing startup. We value hard work, initiative, and creativity and as a team we’re fun-spirited, energetic, and always full of ideas.

About SD Solutions

SD Solutions is Kyiv based outstaffing company with its clients located in Israel, UK and US. Our turnkey staffing services include providing professional developers, development teams, and research & development centers. We are looking for candidates that will work for different Israeli, UK and USA data-driven companies that are engaged in various areas of the IT domain.

Cool staff we offer:
• Improve your English, cause all correspondence is going to be in English.
• Work from home, if you want to, a couple of days a week. (after the trial period).
• Lunches on our expense:)
• Come and meet your team fellows in Israel. (after about a year).

P.S.: Our office is located near the Golden Gate metro, but what is more important, we have a truly friendly atmosphere.

Join us today!

Company website:

DOU company page:

Job posted on 13 October 2020

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