Customer Support Team Lead Offline

Green Panda Games is a dynamic mobile GameDev company that publishes and creates top-notch hyper-casual games. We are composed of young, motivated and professional people who are an integral part of our success. Green Panda Games was founded in 2013 in France. At the beginning of 2018, the company set a goal to take a leader in the market of hyper-casual in the Idle genre. Games were released that became hits and led the company to achieve its goal. In December 2018, the Green Panda Games studio was opened in Ukraine, which inherited the common values of the company. In August 2019, Green Panda Games joined the Ubisoft Group. We create and publish iIdle games for more than 100 million iOS and Android users who play our games in more than 150 countries!

Responsibilities:

Management and development support teams and overall coordination of service delivery performance, ensuring a high level of customer service

Working with key resellers to ensure overall satisfaction with support services

Create and maintain an inspiring team environment with an open communication culture

Support day-to-day operations and driving internal support projects and initiatives

Monitor team performance and report on metrics

Motivate team members

Discover training needs and provide coaching

Escalations management

Collaborate with other departments

Requirements:

Experience in customer care function

Be able to assume leadership of Team

Understanding of customer support key performance indicators

Excellent communication and leadership skills

Organizational and time-management skills

Ability to work independently with limited direction and supervision

Experience teaching, coaching, or training others

Positive attitude to work and working tasks

We offer:

Flexible working hours;

Competitive compensation package;

Regular performance reviews;

English lessons;

Paid lunches;

Medical insurance;

Paid sick leave;

Paid taxes.