Support Engineer (ServiceDesk, Unix+Jira) Offline

Responsibilities:

Strong user support

Sophisticated Data Export

Constant communication between distributed support engineers, system developers and business users

Release & Deployment management: Deploy and coordinate releases, patches/fixes/configuration changes

Finding and fixing problems in the application

Interaction with development team

Changing configuration of JIRA

Access permissions control

Experience in training for users

Contribution to incidents knowledge base

 

Measuring the quality of end-user support.

Improving the quality of end-user support.

Mandatory Skills:

UNIX (Debian or Ubuntu) - advanced user

- installing

- network services configuration

- system configuration / volumes management etc

- monitoring

 

Strong SQL

- Experience in databases and queries, especially in MySQL

- database administration basics (MySQL preferred)

 

Experience in user support

(please send detailed description for each level)

L1, L2, is must

L3 is a plus

 

TomCat/Apache/JVM administration, 0,5+years

 

 

Soft Skills:

- Analytical mind

- Organizational experience

- Good communications

Nice-to-Have Skills:

JIRA Administration and configuration

Any programming skill

Languages:

English: A2 Elementary

The job ad is no longer active
Job unpublished on 8 August 2020

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