Support Engineer (ServiceDesk, Unix+Jira) (offline)

Responsibilities:
Strong user support
Sophisticated Data Export
Constant communication between distributed support engineers, system developers and business users
Release & Deployment management: Deploy and coordinate releases, patches/fixes/configuration changes
Finding and fixing problems in the application
Interaction with development team
Changing configuration of JIRA
Access permissions control
Experience in training for users
Contribution to incidents knowledge base

Measuring the quality of end-user support.
Improving the quality of end-user support.
Mandatory Skills:
UNIX (Debian or Ubuntu) - advanced user
- installing
- network services configuration
- system configuration / volumes management etc
- monitoring

Strong SQL
- Experience in databases and queries, especially in MySQL
- database administration basics (MySQL preferred)

Experience in user support
(please send detailed description for each level)
L1, L2, is must
L3 is a plus

TomCat/Apache/JVM administration, 0,5+years


Soft Skills:
- Analytical mind
- Organizational experience
- Good communications
Nice-to-Have Skills:
JIRA Administration and configuration
Any programming skill
Languages:
English: A2 Elementary