Сustomer Support Associate for night shifts

Requirements:

— Must have a Bachelor’s degree from a recognized university;

— Excellent verbal and written English skills;

— Excellent interpersonal skills – can converse with irate/upset users or callers;

— Prefer customer service background;

— Be ready to work from 00:00 to 8 am;

— Prefer some healthcare knowledge, but not absolutely required.

Responsibilities:

— Respond to customer queries in a timely and accurate way, via phone, email or chat;

— Identify customer needs and help customers use specific features;

— Gather customers’ feedback and Assist in training junior Customer Support Representatives;

— Monitor customer complaints and reach out to provide assistance;

— Share feature requests and effective workarounds with team members;

— Inform customers about new features and functionalities.

Benefits:

a healthPrecision Team is a group of talented, progressive and passionate people with diverse interests and backgrounds. Our team shares a common vision and promotes a culture of openness and forward-thinking.

We provide benefits and perks to keep our employees happy, help boost creativity and productivity and also make the work atmosphere more inviting and really worth being a part of.