Candidates 255
$1200 / mo
≈ $14400 / year net
HTML Markup Developer / Technical Support Engineer
Ukraine · 5 years of experience · Advanced/Fluent ·Published today
Ukraine · 5 years of experience · Advanced/Fluent ·Published today
Jun 2018 - Nov 2021, Remote work
- Developed and maintained responsive components, templates, and layouts using HTML, CSS, and jQuery, for CMS WordPress ensuring seamless user experiences across devices;
- Strong knowledge of WordPress theme development, customization, and plugin integration;
- Have experience working with Advanced Custom Fields (ACF) and Elementor;
- Collaborated with designers and back-end developers to integrate front-end code with server-side logic.
- Utilized jQuery to create dynamic and interactive features, enhancing user engagement and satisfaction.
- Optimized website performance through efficient CSS styling and JavaScript code optimization techniques.
- Bugfix and maintain existing components and templates;
- Test across browsers and devices to ensure the UI is functional on all devices;
- Work with the support team to fulfill customer requests;
- Development work on client websites;
Deluxe Entertainment / Production Engineer
Nov 2021 - Dec 2023, Remote work
- Diagnosed and resolved escalated incidents and service requests within established SLAs, ensuring maximum uptime and customer satisfaction;
- Collaborated with Tier-1 and Tier-2 support teams to escalate and prioritize critical issues, providing guidance and expertise to facilitate resolution;
- Conducted in-depth root cause analysis of recurring incidents and implemented corrective actions to prevent future occurrences;
- Acted as a subject matter expert for specific technologies or systems, providing training and knowledge transfer to junior support engineers;
- Participated in on-call rotations to provide 24/7 support coverage and respond to critical incidents outside of regular business hours;
- Recommend system optimizations, process flow changes, and document work instructions, standard operating procedures, and FAQs;
$900 / mo
≈ $10800 / year net
Сапорт
Ukraine · Dnipro · 6 years of experience · Intermediate ·Published today
Ukraine · Dnipro · 6 years of experience · Intermediate ·Published today
$2000 / mo
≈ $24000 / year net
UI/UX Designer / Customer Support Manager
Cyprus · 5 years of experience · Advanced/Fluent ·Published today
Cyprus · 5 years of experience · Advanced/Fluent ·Published today
Finalist of Golden Bytes Competition for developers
$2300 / mo
≈ $27600 / year net
Customer Support Team Lead/Operations Manager
Ukraine · Kyiv · 5 years of experience · Upper-Intermediate ·Published today · In passive search
Ukraine · Kyiv · 5 years of experience · Upper-Intermediate ·Published today · In passive search
I started working as a Customer Support Manager in September 2017. For 5 years, I was a CSM, Senior CSM, Quality Assurance Manager, and CS Team Leader.
For now, I am managing the international CS Team (Chinese-speaking) in a crypto mining company. We aim to provide efficient tech (mining-related) support to our customers in China.
During these 5 years, I have worked for Ed-Tech, Gambling and Mining projects. My responsibilities included:
1. Communication with customers from China (in Chinese), USA and Europe & handling complex requests;
2. Building and maintaining strong, long-lasting relationships, working on customers’ loyalty.
3. Adaptation, onboarding and mentoring new-comers, off-boarding process for CS team and supply agents;
4. Quality evaluation and assessments, 1*1 meetings for the CS team aimed at improving the quality of the service;
5. Develop schedules, a motivation system within the team, including a personal development plan (moving from Junior grade to Middle, etc);
6. Setting & tracking main KPIs/OKRs;
7. Creating communication flow between departments to ease and speed up problem resolution and updates exchange;
8. Creating documentation, like CS instructions and notes, product descriptions;
9. Identifying bottlenecks and complex areas in processes, cooperating with teams to find the best solution;
10. Cooperating with the Product Team, took part in hypothesis testing.
In August 2022, I completed a Brand Management course, and am actively implementing the knowledge gained there into the work, for example in terms of communication strategy & tone of voice. Besides that, now I understand how branding works and how important it is, starting from the identification of company’s values to interaction with different TAs at each level of brand development.
I am ready and able to learn fast as well as share my ideas and experience.
Created a full employee life-cycle for supply agents, which included hiring, onboarding, adaptation, development, and off-boarding.
Made significant improvements to an existing quality assessment system that could efficiently evaluate the performance of each member of the team and the team as a whole.
Set up relevant OKRs that corresponded to the current stage of project development, thus giving the team an understanding of what to focus on to get the maximum profit.
Connected CS Team and Business Team so that the company's tone of voice could truly represent the company's values and policies.
Would like to join a company with transparent & ecological internal policies and growth opportunities where I can both apply and improve my experience and skills.
$4500 / mo
≈ $54000 / year net
Technical Support Enginner, Linux System Administrator, TeamLead
Ukraine · 10 years of experience · Upper-Intermediate ·Published yesterday · In passive search
Ukraine · 10 years of experience · Upper-Intermediate ·Published yesterday · In passive search
February 2023-Present
Managing and leading an international team of technical support engineers(L1/L2/L3) who provide technical assistance and customer support for the OnApp product.
Systems Engineer at Dapplica
March 2022-Marc
Deploying, and maintaining blockchain nodes and supporting infrastructure such as: monitoring and analytics tools.
Identifying problems quickly, Analysis of Logs
Anticipating resource requirements,Scaling and Optimizations as needed
Technical Product Owner at Virtuozzo
September 2021-January 2022
Working in an Agile environment, with the Scrum Master and other project management to ensure stakeholder satisfaction
Writing technical requirements and defining support requirements and processes to ensure work is delivered on schedule
Writing definition of ready user stories and maintain groomed backlog for stakeholders’ priorities and incorporate architectural changes recommended by engineering into user stories
L3 Technical Support Engineer at OnApp(acquired by Virtuozzo)
June 2013 – August 2021
Providing 3rd line technical support, deployment, diagnosing, and solving issues for remote distributed production infrastructures running OnApp cloud management platform.
Writing Scripts to automate processes and simplify tasks.
Collaborating with Developers/QA, Writing, verifying, and improving documentation.
Freelance WebMaster
2009 – 2015
Worked in web based Projects using Wordpress, Joomla, HTML, CSS, JavaScript etc. Template Customization depending on the clients' website requirements.
Websites deployment using open source toolset (PHP, MySQL, Apache, Linux and others (i.e LAMP).
System Administrator at Ericpol(acquired by Ericsson)
September 2012 – May 2013
Monitoring and updating Tickets (issues) through Incident management system based on ITIL.
Diagnosing and resolving problems associated with Linux operating systems and components.
Configuration, administration and troubleshooting Linux servers and Desktops, Installing and configuring hardware, software and Ethernet equipment.
System Administrator at Ukrainian Catholic University
January 2008. – September 2012
Responsibilities:
Configuring, installation, and troubleshooting servers and desktop computers, peripherals.
$800 / mo
≈ $9600 / year net
Customer Relations Manager
Ukraine · 5 years of experience · Advanced/Fluent ·Published 24 April
Ukraine · 5 years of experience · Advanced/Fluent ·Published 24 April
Successfully expanded the team from 6 agents to 26, demonstrating leadership and talent acquisition skills.
2. KPI Implementation:
Developed and implemented new Key Performance Indicators (KPIs) tailored to meet evolving business requirements, resulting in improved performance metrics and alignment with organizational goals.
3. Departmental Leadership:
Orchestrated the operations of the Feedback department, overseeing fundamental processes and ensuring smooth functioning to deliver superior service to clients.
4. Employee Development:
Recognized and promoted two team members to senior positions in acknowledgement of their outstanding contributions and dedication to excellence under my leadership.
5. Innovative Learning Model:
Collaborated as a member of a project team to design and launch a groundbreaking learning model for new hires, enhancing onboarding efficiency and accelerating skill development.
If daytime shifts are offered, I am only available for part-time positions. This flexibility allows me to fully commit to roles that accommodate my schedule requirements.
$1500 / mo
≈ $18000 / year net
Customer Support
Turkey · 5 years of experience · Advanced/Fluent ·Published 24 April · In passive search
Turkey · 5 years of experience · Advanced/Fluent ·Published 24 April · In passive search
Alpama TM Marketplace manager/ customer support representative 2015 2016
Claims Conference Engagement Coordinator/ customer support manager 2013 2015
KEY WEST ENTERPRISES, LLC Copywriter/Translaitor 2011 2012
Yappi corp. Customer support specialist 2009 2011
$2000 / mo
≈ $24000 / year net
Application support engineer/QA automation
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published 23 April · In passive search
Ukraine · Kyiv · 6 years of experience · Advanced/Fluent ·Published 23 April · In passive search
Application Support Technician
Java(Maven), Postman (REST API), SQL (Postgres), GitHub, Grafana, Jira, Kibana (Debugging), Python (Selenium/Requests/Pytest), Azure ServiceNow, Swagger, Zendesk & Salesforce.
L2 Technical support
•Taking care of the most sophisticated problems that were reported.
•Proper investigation in accordance with the set standards in the company.
Shift Lead
•Escalating the most critical issues to the Dev teams and management.
•Assigning and sorting tickets among the team members on shifts.
•Being on the cutting edge of all the ongoing problems.•Escalating the most critical issues to the Dev teams and management. •Assigning and sorting tickets among the team members on shifts.
Technical Support Professional
•Working as L1 support with external/internal vendors and B2B partners.
•Reporting bugs/release issues and forwarding requests to the relevant departments.
•Managing daily tasks by using Jira, Azure Devops, Grafana, Kibana, ServiceNow and different CRMs.
•Work shoulder to shoulder with Dev teams to meet ETA for vendors.
•Meeting an SLA on assigned tasks and supervising other teams for the same.
$1300 / mo
≈ $15600 / year net
Senior technical support engineer
Ukraine · Kyiv · 10 years of experience · Intermediate ·Published 23 April · In passive search
Ukraine · Kyiv · 10 years of experience · Intermediate ·Published 23 April · In passive search
$3000 / mo
≈ $36000 / year net
Head of VIP and Contact Center
Ukraine · 5 years of experience · Advanced/Fluent ·Published 23 April · In passive search
Ukraine · 5 years of experience · Advanced/Fluent ·Published 23 April · In passive search
I am proficient in analyzing and communicating a big picture view of customer engagement programs
and generating value laden outcomes within stipulated budget and resources.
In addition, I have worked in international markets and secured key clients across gambling, ecommerce,
and crypto industries.
My competencies further include managing crossfuntictional teams, fostering strategic partnerships, leveraging analytics and competitive insights to ensure market leadership and directing quality assurance.
• Integrated VIP, Sales, and Support functions: Integrated VIP management, sales, and customer support
functions to serving high-value players.
• VIP player acquisition: Developed and executed acquisition strategies to attract new VIP players and
expand the VIP customer base.
• Revenue growth: Led cross-functional teams to develop and implement targeted sales strategies, resulting
in a significant increase in revenue from VIP customers.
• Sales team performance: Improved sales team performance metrics to improve Retention, CLV and
decrease CAC.
• Support team efficiency: Streamlined support processes and implemented training programs to enhance
the efficiency of the support team, resulting in higher customer satisfaction levels.
• Continuous improvement: Implemented a culture of continuous improvement, regularly reviewing and
optimizing strategies, processes, and systems to adapt to changing market dynamics and customer needs.