Application support engineer/QA automation

Experience

In my current company, I help to automate our project and write tests in Java. Below are the tools that I'm using and briefly regarding my previous experience.

Application Support Technician

Java(Maven), Postman (REST API), SQL (Postgres), GitHub, Grafana, Jira, Kibana (Debugging), Python (Selenium/Requests/Pytest), Azure ServiceNow, Swagger, Zendesk & Salesforce.

L2 Technical support

•Taking care of the most sophisticated problems that were reported.
•Proper investigation in accordance with the set standards in the company.

Shift Lead

•Escalating the most critical issues to the Dev teams and management.
•Assigning and sorting tickets among the team members on shifts.
•Being on the cutting edge of all the ongoing problems.•Escalating the most critical issues to the Dev teams and management. •Assigning and sorting tickets among the team members on shifts.

Technical Support Professional

•Working as L1 support with external/internal vendors and B2B partners.
•Reporting bugs/release issues and forwarding requests to the relevant departments.
•Managing daily tasks by using Jira, Azure Devops, Grafana, Kibana, ServiceNow and different CRMs.
•Work shoulder to shoulder with Dev teams to meet ETA for vendors.
•Meeting an SLA on assigned tasks and supervising other teams for the same.

Skills

English customer support SQL Python Zendesk Jira Postman Kibana Grafana Azure Manual QA Basics of HTML and CSS Technical Support Support engineer Basics HTML/CSS MacOS PosgreSQL ServiceNow GitHub Java