Jobs Account Manager

✨ Join Win Media as a VIP Manager – Make Every Player Feel Like a Star! 
 

At Win Media, we believe that success in iGaming is built on strong relationships 🎯. Our VIP team ensures that the most valuable players feel appreciated, understood, and engaged. If you’re empathetic, detail-oriented, and passionate about delivering top-class service — this role is for you!
 

📌 About the Role
We are looking for a dedicated VIP Manager (evening & weekend shifts) to join our team. 🕕🌙
Your mission will be to keep our VIP players happy, loyal, and profitable through personalized communication, proactive care, and exceptional service.

Schedule: Shift-based
Location: Fully remote 🌍 or Warsaw office 🏙️
 

🛠️ Responsibilities

📧 Handle daily written communication with VIP players (email, WhatsApp, Telegram)
💌 Write at least 40+ personalized messages per day to maintain strong connections
🎯 Achieve KPIs for VIP Retention, Avg. Deposit Count, Avg. Deposit Sum
🔄 Reactivate inactive players and build long-term loyalty
🤝 Collaborate with Support and Payments teams to resolve VIP issues quickly
📝 Maintain daily reports on activities and results
 

✅ Requirements
🌍 2+ years in Customer Support / Account Management OR 1+ year as a VIP Manager
🎲 Experience in the iGaming / Casino industry is a must-have
🗣️ Advanced written English
➕ German or French language skills are a huge advantage and will increase salary
🧠 Strong emotional intelligence: ability to handle negativity, show empathy, and adapt communication style

👤 The Ideal Candidate

Has prior experience as a VIP Manager or Customer Support in online casinos
Fluent in English (Advanced) and ideally one more language (German/French) 🌍
Empathetic, responsible, hardworking, with excellent communication and problem-solving skills
Understands casino mechanics, including bonus systems 🎲
Thrives in a fast-paced, player-first environment

🎁 What We Offer

👥 Join a professional team with a strong vision and support system
🚀 Career growth with the potential to lead the VIP Department in the future
🏙️ Flexible work setup: remote or from our Warsaw office
🌴🤒 Paid vacation and sick leave
💻 Modern equipment to ensure smooth workflow
🎉 Fun company culture with gifts for holidays and birthdays

✨ Let’s win together with Win Media! ✨

Natural Links is a globally recognized SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

Why This Role Matters
 

As a Support / Account Manager, you are at the center of our client relationships. Your role is critical in ensuring projects are delivered on time, aligned with client goals, and executed to the highest standard. You:

• Build strong, trust-based relationships with clients
• Ensure seamless project execution and client satisfaction
• Directly influence client retention, long-term partnerships, and the growth of Natural Links
• Foster a culture of transparency, accountability, and collaboration across the team

Your work shapes how clients experience Natural Links and directly impacts our reputation as a trusted SEO partner worldwide.
 

Key Responsibilities
 

• Act as the primary point of contact for existing clients via video calls, email, live chat, and messenger platforms
• Ensure the timely and successful delivery of solutions aligned with client goals
• Monitor project performance and profitability using key metrics, making strategic adjustments when needed
• Stay updated on industry trends to improve client and project management approaches
• Collaborate with internal teams to resolve technical or operational issues efficiently
• Lead regular internal meetings to communicate project updates and collect feedback
• Manage ongoing communication with clients, including:
  • Sharing promotional offers and service updates
  • Discussing new orders and clarifying specific requirements
     

Requirements
 

• Minimum 1 year of experience in a Support Manager role; experience in Project or Account Management is highly preferred
• Excellent English communication skills (written and verbal)
• Strong interpersonal skills with the ability to build trust and rapport with clients and teams
• Exceptional organizational and time management skills with great attention to detail
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment
• Strong analytical thinking and problem-solving skills
• Motivation to learn, adapt, and grow in a dynamic digital environment
   

Preferred Skills & Qualities
 

• Familiarity with SEO practices
• Experience working with clients from fast-evolving or regulated industries, such as fintech, SaaS, iGaming, or crypto
• Proficiency in Google Sheets / Excel
• Hands-on experience with CRM platforms (preferably Pipedrive)
• Highly responsible, proactive, detail-oriented, and accountable
   

What We Offer
 

• Competitive salary with quarterly growth opportunities based on performance
• Flexible working hours focused on results (no micro-management)
• Clear career progression paths in a fast-growing company
• Full support for professional development, training, and education
• A friendly and collaborative team culture built on mutual support and open communication
• Performance-based monthly bonus tied to overall company revenue, reflecting your impact
   

Be part of our success story and help businesses achieve top Google rankings through ethical and effective SEO. Join us, grow with us, and make your mark in the digital marketing industry.

We are seeking an experienced Key Account Manager with a solid background in fintech. In this role, you will manage and nurture relationships with key clients, ensuring their needs are met while driving revenue growth.

Regular tasks 
Provide and support the client with the full onboarding cycle to ensure a smooth and successful start to our collaboration

• Develop and implement strategic account plans to achieve revenue targets and strengthen relationships with key enterprise clients
• Proactively identify and pursue upsell and cross-sell opportunities within existing accounts
• Conduct regular business reviews with clients to understand their evolving needs and ensure PayDo's solutions align with their objectives
• Negotiate and close complex B2B deals with senior decision-makers at enterprise clients
• Foster and maintain strong client relationships built on trust, transparency, and mutual respect
• Monitor key performance indicators (KPIs) and metrics to track account growth, satisfaction levels, and potential risks
• Collaborate with cross-functional teams, including sales, marketing, and customer success, to ensure a seamless client experience
• Keep the AM reporting up to date
  
  Skills & Requirements
  Minimum of 2 years of experience as a Key Account Management (B2B)/ Legal Consulting (Fintech) or Payment Management (iGaming, Crypto, Forex, and E-commerce industries) with the same scope of responsibilities
• Basic Knowledge of Fintech
• Experience in onboarding clients for the "direct acquiring" product
• Proactive approach
• Good communication and self-management skills, result-oriented
• Upper-Intermediate/ Advanced level of English proficiency, Fluency in Ukrainian/ Russian
  
  We work in a result-driven culture. You will fit in if you:
  Own your work with no excuses.
• Take initiative and act before being told.
• Deliver results that make a real impact.
• Solve problems quickly with practical solutions.
  
  What we offer:
• Regular Performance Reviews Based on KPIs – for your professional growth.
• Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.
• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.
• Paid Vacation – with the flexibility to transfer unused days to the next year or receive compensation.
• Paid Sick Leave – available to cover medical needs and emergencies.
• Public Holidays tailored to your country's calendar.

• Flexible Payout Options – PE accounts or popular e-wallets.
   

  Our Hiring Process: 

  -Application Screening Interview Stages (2-3 weeks) 

  -Prescreening Call with recruiter (40 min)

  -HR Interview (40 min) 

  -Technical Interview (60 min) 

  -Job Offer & Background Check

We’re Hiring: VIP Account Manager 

Our mission: to deliver world-class gaming experiences while ensuring the highest levels of satisfaction and retention for our most valuable players. We are looking for VIP Account and Retention Manager to help us deliver exceptional support for our VIPs.

What You’ll Do:

• Implement, and continuously innovate VIP retention programs that maximize engagement, loyalty, and lifetime value across multiple verticals.
• Cultivate deep, personal connections with our VIP players, providing them with exceptional service, tailored offers, and experiences that go beyond their expectations.
• Partner with CRM, marketing, product, and compliance teams to optimize VIP strategies and ensure alignment with overall business objectives.
• Monitor and analyze key performance indicators (KPIs) such as retention, ARPU, and net gaming revenue to drive ongoing improvements and refine our VIP strategy.
• Research, plan, and execute exclusive promotions, events, and experiences that strengthen player loyalty and elevate the VIP experience - both online and offline.

What We’re Looking For:

• You have a track record of success in VIP management or a similar role within the igaming or gambling industries.
• You know VIP player behavior inside and out, with expertise in segmentation, loyalty strategies, and creating personalized player journeys that keep high-value clients coming back for more.
• You thrive on leveraging data to inform strategies, optimize player engagement, and forecast behavior. You’re comfortable analyzing KPIs and using insights to adjust and improve VIP strategies.
• You bring experience working with teams across CRM, marketing, product, and compliance, ensuring alignment across all aspects of VIP player management.
• You can juggle multiple projects at once, prioritize with ease, and stay calm under pressure in a fast-paced, ever-evolving industry.

Experience:

• 1 year of experience in VIP management or a similar role in Tier 1 

Why You Should Join Us:

• Competitive Compensation: Enjoy a highly competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with ample opportunities for learning and growth.
• Exciting Challenges: Join a forward-thinking, fast-growing company at the forefront of the igaming industry.

Apply now and help us redefine the VIP experience, shape the future of player engagement, and make a lasting impact in the igaming world.

Welcome to King Group - a place where the best people from the IT and gambling industries meet to do amazing things at the same time. We operate numerous projects in the iGaming sector in the markets of Ukraine, Europe and the USA, invest in venture startups, promising ideas and people. We are looking for Account Manager to join rapidly expanding sales team in our game development studio of KinGroup holding. Working with us, you will have complete freedom of action, as well as working with Tier-1 GEO with 300+ million people.

Key Responsibilities:

• Building long-term relationships with Affiliate partners and their development;
• Set up new partner relations to enhance company business;
• Negotiating deals and cooperation terms, preparing quotes & agreements;
• Evaluating and analysing  partners performance to direct further cooperation within the company strategy;

• Establishing rapport and long-term relationships.

   

What are we looking for:

• Work experience in a similar position from 3 years;
• Ability to work with large amounts of data;
• Ability to work in multitasking mode;
• Entrepreneurial attitude and growth mindset;
• Result oriented and able to act and communicate proactively;
• Excellent communication and interpersonal skills, both oral and written;
• English level upper-intermediate or higher.

What We Offer:

• Opportunity to work in a rapidly growing industry with cutting-edge technologies;
• A collaborative and innovative work environment;
• Professional development and career growth opportunities.

You would love working with us, because we:
Take employees healthcare seriously:

• Medical insurance;
• Compensation for sick leaves and paid vacation;
• 50-75% of the healthy lifestyle payment.

We inspire thanks to:

• A friendly team of like-minded colleagues who are always ready to help and support in the most difficult times;
• Absence of bureaucracy;
• Opportunities for professional and career growth.

We create comfortable workspace thanks to:

• Effective organization of the work process and quick decision-making;
• Office format work with the possibility to work 1 day a week remotely: we have a new modern work space with uninterrupted Internet and charging stations, as well as a stylish terrace, resting area where you can distract yourself by playing PS5, table football, darts or just relax in massage chair;
• Convenient location of the office within walking distance of metro - Lybidska or metro Zvirynetska;
• Compensation for corporate lunches.

Do you want to grow with us? Do you have the desire to take an active part in improving and building processes? Send your resume and let's get to know each other ;)


 

We are looking for a communicative and proactive Account Manager to help maintain and develop relationships with the company’s clients.
The main goal is to retain and grow the client portfolio, increase customer satisfaction, and identify opportunities for upselling and expanding cooperation.

You will work with existing accounts together with Project Managers and company leadership to ensure high-quality service, consistent communication, and long-term client relationships.
 

Your main responsibilities:

• Support clients and help them develop their projects.
• Identify new opportunities for upsell / cross-sell and business expansion.
• Monitor customer satisfaction, collect feedback, and initiate improvements.
• Track contract deadlines and proactively initiate renewals.
• Facilitate communication between clients and internal teams, helping to resolve issues quickly.
• Conduct onboarding for new clients and guide them through the first stages of cooperation.
• Build trusting, long-term relationships with clients.
• Maintain a positive company image, collect testimonials and referrals.
   

What will help you succeed:

• 3+ years of experience as an Account Manager or Customer Success Manager.
• Experience working with international B2B clients in IT.
• Ability to identify and effectively leverage upsell and cross-sell opportunities.
• Strong relationship-building skills and ability to grow client partnerships.
• Ability to explain technical concepts to non-technical clients.
• Excellent communication, presentation, and conflict resolution skills.
• Strong organizational skills, responsibility, and a results-oriented mindset.
• Understanding of the software development process.
• English level: Upper-Intermediate or higher.
   

Will be a plus:

• Experience managing a team or handling large accounts.

Our benefits:

• Flexible schedule with the ability to work remotely.
• Optimal social package.
• Full financial and legal support.
• Paid vacation and sick leaves.
• Professional and Personal Growth.
• Work with a team of professionals, C-level and the latest technologies.
• Individual development plan.

• Mentorship and guidance.

   

Hiring process:

• Іntro call with a recruiter.
• Interview with HRD.
• Interview with CEO.
• Оffer.

We’re Hiring: Quality Control Manager

Our mission: to deliver world-class gaming experiences while ensuring the highest levels of satisfaction and retention for our most valuable players. We are looking for QC manager for reviewing and analyzing the performance of Sales managers.

What You’ll Do:

• Assessing the quality of customer service based on existing metrics for phone calls, chat communication, WhatsApp, and email;
• Providing feedback on the performance of Sales Managers in the form of reports;
• Reviewing and analyzing customer complaints;
• Participating in the development, improvement, and implementation of a quality control system, creating standards and regulations, and ensuring compliance with them.

What’s important for us:
 • Experience in customer support within the VIP segment;
 • Knowledge of English B2 level;
 • Interest in customer service and support;
 • Attention to detail, responsibility, and punctuality;
 • Understanding the principles of customer orientation and service;
 • Skills in handling negative emotions and conflict management;
 • Willingness to work a flexible schedule.

Why You Should Join Us:

• Competitive Compensation: Enjoy a highly competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with ample opportunities for learning and growth.
• Exciting Challenges: Join a forward-thinking, fast-growing company at the forefront of the igaming industry.

We are looking for an experienced VIP Manager to work with premium players in an online casino.
 

Responsibilities:
• Manage and grow the VIP client portfolio.
• Provide personal support and high-level service to VIP players.
• Analyze user behavior and prepare personalized offers.
• Coordinate with payments, risk, and CRM teams.
• Participate in creating VIP campaigns, bonus programs, and special promotions.
 

Requirements:
• Experience in the iGaming industry (VIP, Support, CRM, Retention).
• English C1, both written and spoken.
• Understanding of player behavior analytics and segmentation.
• Strong communication skills, customer focus, ability to work under pressure.
 

Work schedule:
• 5/2
• Shift 1: 08:00–16:00
• Shift 2: 16:00–00:00
• Shift 3: 00:00–08:00
 

We offer:
• Work in an international team.
• Remote work.
• Competitive salary and performance bonuses.
• Opportunities for professional growth.
• Paid vacation and sick leave.

About the role:

We are looking for a proactive and detail-oriented Junior Account Manager / Resource Manager to support our client accounts and internal delivery teams. This role is ideal for someone early in their career who is passionate about client communication, operations, and team coordination. You will help manage day-to-day client requests, support resource planning, and ensure smooth collaboration across multiple projects.

You will work closely with Head of Delivery, Project Managers, and HR teams to ensure accounts run efficiently and clients receive high-quality service.

Responsibilities:

• Account Management
  • Act as a supporting point of contact for assigned clients.
  • Assist in handling client requests, gathering feedback, and preparing updates.
  • Participate in regular account status meetings and document key notes/actions.
  • Support the creation of reports, presentations, and performance summaries.
  • Monitor client satisfaction and escalate issues proactively.
• Resource Management
  • Help maintain and update the resource allocation plan across all active projects.
  • Track team availability, load, and upcoming resource needs.
  • Assist in coordinating new resource requests with recruitment and HR.
  • Follow up with delivery teams to validate actual hours, billing details, and timesheets.
  • Maintain up-to-date information about employee availability, vacations, and bench.
• Operational Support
  • Prepare and update internal documentation and dashboards.
  • Support onboarding of new team members (access setup, introductions, documentation).
  • Help track risks, dependencies, and action items related to resource planning.

Will be a plus:

• Experience working with delivery teams or PMO.
• Knowledge of resource planning or workload management.
• Experience with CRM tools or reporting dashboards.

• Basic understanding of contracts (SoW, MSA) and invoicing.

   

Requirements:

• 0.5–1.5 years of experience in Account Management, Coordination, Project Support, HR/Recruitment, or similar roles.
• Strong communication and client-facing skills.
• Basic understanding of IT outsourcing or software development processes is a plus.
• Solid organizational skills and attention to detail.
• Ability to work with spreadsheets (Google Sheets, Excel) and management tools (Jira, Notion).
• Upper-Intermediate English (both written and spoken).
• Proactive attitude and willingness to learn and grow quickly.

We offer:

• 20 working days of paid vacation per year;
• Official holidays of Ukraine – days off;
• Modern equipment for work;
• Corporate events;
• External and internal training: conferences, professional events, courses, TechTalks;
• English speaking club.

We are the world’s largest AI community, connecting millions of AI enthusiasts, professionals, and industry leaders. Our platform enables brands to engage with a highly targeted audience through strategic partnerships and AI-powered solutions. As we scale, we’re looking for a Customer Success & Account Manager to nurture relationships, optimize client campaigns, and drive long-term value.

If you have experience in AI, AdTech, or digital partnerships and thrive in a fast-paced, high-growth environment, this role is for you!

What You’ll Do:

• Manage and grow relationships with partners and clients, ensuring they maximize the value of their engagement with our AI community.
• Strategize and optimize AI-driven content placements, brand collaborations, and audience engagement initiatives.
• Consult with clients on best practices for reaching our AI-focused audience in meaningful and impactful ways.
• Analyze performance metrics, providing insights and recommendations to improve campaign effectiveness.
• Collaborate with internal teams (marketing, product, and content) to develop innovative solutions for partners.
• Stay ahead of industry trends, helping clients navigate the evolving AI landscape.

• Identify opportunities for expansion, introducing clients to additional AI-driven engagement solutions.

   

What We’re Looking For:

• 2+ years in account management, customer success, or client-facing roles (preferably in AI, SaaS, media, or community-driven platforms).
• Experience with digital engagement strategies, influencer partnerships, or AI-driven marketing.
• Strong analytical skills to measure and optimize campaign performance.
• Excellent communication and relationship-building abilities.
• A passion for AI and a deep understanding of the AI community’s needs.

• Ability to work cross-functionally in a fast-moving environment.

   

Bonus Points If You Have:

• Experience with AI-driven audience engagement, digital sponsorships, or branded content strategies.
• Background in tech media, community growth, or enterprise partnerships.

• Familiarity with AI industry trends, tools, and platforms.

   

Why Join Us?

• Work with the largest AI community in the world, shaping the future of AI engagement.
• Competitive salary, equity options, and a dynamic work environment.
• Opportunity to collaborate with top AI brands, experts, and thought leaders.

• Make an impact in a high-growth company at the forefront of AI innovation.

   

If you’re passionate about AI and building meaningful partnerships, we’d love to hear from you!

We are looking for an Account Manager to strengthen our presence in the LatAm region and drive strategic partnerships forward. You will be joining a stable, fast-growing product with a proven business model and real value for users. The team is compact and highly skilled, your ideas and decisions will directly impact the business from day one. We maintain a flat structure with direct communication, minimal bureaucracy, and no micromanagement. This is an environment where ownership is encouraged, initiatives are supported, and improvements are implemented fast

About the company: United Tech is a global IT product company shaping the future of real-time social connection. With millions of users across North America, Europe, LATAM, and MENA, we build next-gen mobile and web apps for live-streaming and social networking. Our platforms enable connection at scale fast, interactive, and deeply engaging. The market is projected to exceed $206B by 2030, and we are already leading the evolution. Founded in Ukraine, scaling worldwide

In this role, you will

• Resolve partner issues quickly and maintain high satisfaction
• Build and maintain long-term relationships with partners
• Drive partner performance through data-driven and actionable feedback
• Create and recommend operational best practices for partners
• Negotiate with partners on terms, conditions, and rates
• Create KPIs to manage partners’ efficiency and quality growth
• Gather feedback from partners and users to generate ideas for new products and features

It’s all about you

• Experience in Account Management or a related field
• Upper-Intermediate level of Spanish and English
• Strong communication, negotiation, and presentation skills
• Knowledge of product and business metrics to measure project success
• Data-driven mindset

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Online yoga with an instructor certified by the Ukrainian Federation of Yoga
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical Interview 
• Test task 
• Reference check
• Offer

NuxGame works with iGaming operators of all scales, helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill business goals. We are currently looking for an Account Manager to join our team.

Your Responsibilities:

• Own the customer relationship end-to-end, acting as their primary point of contact and trusted advisor.
• Define and execute tailored success strategies for each account, aligning NuxGame solutions with customer business goals and agreed KPIs.
• Continuously monitor account health, usage metrics, and satisfaction levels, addressing risks early to ensure retention and growth.
• Lead quarterly business reviews with clients to evaluate results, gather feedback, and identify improvement opportunities.
• Resolve escalations quickly by coordinating with internal teams, ensuring seamless communication and a solution-focused approach.
• Collaborate cross-functionally with Sales, Product, Operations, and Technical teams to deliver a consistent and high-quality customer experience.
• Identify upsell and cross-sell opportunities by understanding customer needs and market trends.
• Share industry insights and best practices with clients to help them optimize operations and revenue potential.
• Stay informed on iGaming industry developments, including regulatory changes, competitive landscape, and emerging technologies.
• Maintain accurate account records in CRM and project management tools, ensuring timely reporting of progress and outcomes.
  
   

What we’re looking for:

• Minimum 2 years of experience in Account Management, Customer Success, or post-sales roles
• Proven success in managing strategic accounts and building strong relationships with senior stakeholders, including C-level executives.
• Track record of delivering measurable results in retention, adoption, and upsell.
• Comfortable owning the full customer lifecycle — onboarding, growth, and renewals.
• Proactive and resourceful — you can thrive without a playbook and take initiative to solve problems.
• Highly organized, able to manage multiple priorities while keeping a high standard of service.
• Strong communicator in English (written and spoken); extra languages are a plus.
• Data-driven mindset — you use metrics to guide decisions and create actionable plans.

• Collaborative, adaptable, and confident in balancing client needs with business objectives.

   

What we offer

We believe that a happy team builds the best products. Here is how we support you:

• Remote & Flexible: Work from anywhere. Our core hours are 09:00/10:00 to 17:00/18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).

• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.

   

We believe in unlocking the inner potential of each team member within an open and democratic culture.

Waiting for you on our team!

We are seeking a strong Key Account Manager with a solid fintech background who will manage and grow relationships with key enterprise clients, ensuring long-term partnership and revenue growth 💼📈

 Your Responsibilities

🤝 Support clients through the full onboarding cycle, ensuring a smooth and successful start
📊 Build and maintain strategic relationships with enterprise customers
💬 Foster long-term partnerships based on trust, transparency, and mutual respect
💡 Identify upsell & cross-sell opportunities within existing accounts
🔄 Conduct regular business reviews to align with clients’ evolving needs
🎯 Present value propositions clearly and handle objections effectively
📝 Negotiate and close complex B2B deals with senior decision-makers
📈 Monitor KPIs, growth metrics, satisfaction levels, and risks
🤝 Collaborate with IT, Compliance, Payments, Finance, and Settings teams to ensure seamless client experience
🚨 Monitor client activity and proactively address any unusual changes
📑 Prepare monthly reports on KPIs and assigned tasks
📚 Assist with Confluence articles and updates upon request
👩‍🏫 Mentor newcomers, conduct shadow sessions and trainings after probation
🗣 Gather client feedback and convert it into actionable insights
🌍 Share industry trends and market insights within the team
⚖️ Maintain high standards of ethics and professionalism

 Skills & Requirements

✅ 2+ years of experience as Key Account Manager (B2B) / Payment Manager
✅ Strong understanding of FinTech & payment ecosystems
✅ Experience with merchant account onboarding
✅ Excellent communication & self-management skills
 English – Upper-Intermediate / Advanced
 Ukrainian/Russian – fluent

Nice to Have

➕ Compliance certifications
➕ Legal background

Hiring Process
📞 Prescreening Call with Recruiter (40 min)
🧠 Technical Interview (60 min)
🎯 Job Offer & Background Check

Who are we?

Fuel is on a mission to unlock billions of dollars in GDP by helping SMBs make better financial decisions every day. We manage over $500M in customer P&Ls through our FP&A platform, combining AI with hands-on CFO expertise to deliver enterprise-grade finance - without the enterprise price tag or complexity.

fuelfinance.me

instagram.com/fuelfinance

youtu.be/eI5VH2Ks9o4

Who are we searching for?

We’re looking for a Customer Success Manager who treats customers’ businesses like their own. Someone who takes ownership of retention, account health, and builds trust through consistency, clarity, and results. You’ll work closely with founders and finance leaders to turn Fuel into customer’s long-term partner.

Team & collaboration: you’ll be part of the FP&A team and work closely with Finance, Sales, and Operations to ensure customers get consistent, high-quality outcomes.

What are your responsibilities?

• Own a portfolio of SMB customers and take full responsibility for their long-term success with Fuel.
• Build strong, trusted relationships with founders and senior stakeholders.
• Ensure customers clearly see the business value Fuel delivers.
• Lead Quarterly Business Reviews (QBRs) with founders and C-level stakeholders.
• Own retention, churn prevention, upsell, and cross-sell opportunities.
• Proactively identify risks and handle escalations or difficult client situations.
• Collect customer feedback and turn it into actionable insights for product and process improvements.

What are the preferred requirements for the role?

Must-have:

• 3+ years of experience in Customer Success or Account Management in B2B SaaS or Services.
• English C1.
• Proven ownership of retention, churn prevention, and expansion.
• Experience leading QBRs with founders or C-level stakeholders.
• Experience working with SMBs in the $1–10M ARR range.
• Strong communication skills.
• Practical experience with the upsells, scope changes, and renewals.
• Ownership mentality: taking responsibility for outcomes.
• Ability to stay calm and structured in difficult or high-pressure client situations.

Nice-to-have:

• Strong understanding of financial performance (P&L, margins, unit economics).
• Experience working closely with product teams and influencing roadmap decisions.
• Background in fintech or SaaS.
• Previous people management experience or strong mentoring skills.

Reporting structure

Report to the Head of FP&A.

Recruitment process:

• Recruiter interview
• Test task
• Technical interview with the Head of FP&A
• Culture fit interview with the VP of Operations

Why work with us?

• Real ownership. You’ll own customer outcomes, retention, and expansion.
• Direct impact. Your work directly affects revenue, product direction, and long-term growth.
• Strong learning curve. Deep exposure to SaaS finance, SMB operations, and executive-level communication.
• High standards. Clear expectations and honest feedback.
• Meaningful product. We help real businesses survive and grow by making better financial decisions.
• Flexibility & trust. Flexible schedule, 18 paid vacation days, 10 paid sick days.

Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Solutions Partner, GitLab Select Partner, Hubspot Platinum Partner, Okta Activate Partner, and Microsoft Partner.

Since 2017, we’ve been specializing in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions. Our products focus on cutting-edge cloud computing, advanced location and mapping, seamless collaboration from anywhere, unparalleled customer service, and innovative DevSecOps.

We’re on the hunt for a dynamic Customer Success Manager to join our Delivery Organization, supporting Cloud solutions across the EMEA and CEE regions. The ideal candidate is a highly motivated, customer-centric professional who builds trusted relationships, drives adoption and value realization, and ensures customers achieve their desired outcomes. This role partners closely with Delivery, Solution Engineering, and Sales to maintain alignment, manage expectations, and provide a seamless customer experience throughout onboarding, implementation, and ongoing success.

Requirements:

• At least B2 level in English;
• Ability to build trust, credibility, and long-term partnerships with Customers at multiple levels.
• Strong written and verbal communication with the ability to engage stakeholders from end users to executives
• Аbility to work effectively with Sales, Delivery, Support, and Product teams
• Proactive identification of risks and ability to manage issues before they impact customer satisfaction
• Proven experience in Customer Success, Account Management, or a customer-facing role within a cloud or technology environment
• Demonstrated ability to manage customer relationships end-to-end, from onboarding through renewal

Responsibilities:

• Serve as the primary point of contact for customers, managing communication, expectations, and engagement cadence.
• Track engagement, health, and outcomes using CRM and Customer Success tools.
• Conduct regular check-ins, reviews, and QBRs/EBRs to align on outcomes, progress, and future priorities.
• Manage escalations and complex issues, coordinating with Delivery, Support, and Product teams to resolution
• Own and manage customer relationships throughout the full lifecycle, from onboarding and implementation through renewal and growth.
• Drive customer adoption and value realization by aligning solutions to customer goals and success criteria

Would be a plus:

• Develop and execute customer success plans, including goals, milestones, and KPIs.
• Ability to Act as the voice of the customer internally, sharing feedback, insights, and trends to influence product and service improvements
• Familiarity with cloud platforms or ecosystems (e.g. Google, Cloudflare, Atlassian, Asana, Zendesk,)
• Having previous experience with CLient QBRs, NPS and/or other similar campaigns.

Work conditions:

• Competitive Salary & Transparent Motivation: Receive a competitive base salary with commission on sales and performance-based bonuses, providing clear financial rewards for your success.
• Flexible Work Format: Work remotely with flexible hours, allowing you to balance your professional and personal life efficiently.
• Freedom to Innovate: Utilize multiple channels and approaches for sales, allowing you the freedom to find the best strategies for success.
• Training with Leading Cloud Products: Access in-depth training on cutting-edge cloud solutions, enhancing your expertise and equipping you with the tools to succeed in an ever-evolving industry.
• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry. Expand your expertise by engaging with international markets across the EMEA and CEE regions.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth, creating opportunities for you to advance in your career.
• When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
• Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes.