Great product, brilliant team, strong culture

YouScan

Joined in 2018
YouScan.io is an AI-powered social media intelligence platform with industry-leading image recognition capabilities. We help businesses get insightful analytics, discover real consumption situations, measure brand visibility, discover influencers, conduct competitor research, and manage brand reputation. YouScan has over 600 clients, including large agencies and leading international brands in Ukraine, Europe, North and South America.

The team—that’s what sets YouScan apart. It's impossible to explain in words. You have to meet us and feel the atmosphere to understand that our people and culture make YouScan unique. We also have some exceptional benefits to make your working life more enjoyable: 4-day workweek in the summer, unlimited vacation, all-team holiday breaks, and paid sabbaticals after 5 years of work.
  • · 159 views · 32 applications · 14d

    Customer Support Manager (Tiger Finder by YouScan)

    Ukraine · Product · 3 years of experience · English - C1 Ukrainian Product 🇺🇦
    Tiger Finder is a new influencer discovery product developed by YouScan. We’re looking for our first Customer Support Manager to own support for a new B2B SaaS product from day one and help shape how customers interact with it. With the product’s...

    Tiger Finder is a new influencer discovery product developed by YouScan. 

    We’re looking for our first Customer Support Manager to own support for a new B2B SaaS product from day one and help shape how customers interact with it. 

    With the product’s growth, this role may evolve toward a Product Manager–type position or a CS team lead role.

    What you’ll do

    • Handle customer inquiries via chat and email, focusing on real outcomes, not canned replies.
    • Investigate issues, reproduce them when needed, and pass clear, validated reports to the Product team.
    • Collect and structure feature requests and recurring feedback.
    • Follow up with customers once issues are resolved or feedback is received.
    • Become a product expert as Tiger Finder evolves and take part in feature testing and early releases.

       

    What we’re looking for

    • 2+ years of experience in Customer Support in a B2B SaaS product – working with real users, not just tickets. (not technical support)
    • Experience in building a support department from scratch.
    • Strong English (Upper-Intermediate+) for written and spoken communication.
    • Ability to quickly understand new problems and find answers independently.
    • Clear thinking and structured communication – you can explain issues without noise.
    • High empathy and a calm, professional tone with customers.
    • Comfortable working independently and taking ownership.
    • Experience with tools like Intercom, Zendesk, HubSpot, Notion, Slack, Amplitude is a plus.
    • Experience working with international, English-speaking customers.
    • Location - Ukraine (Kyiv)!

       

    What we offer

    • A chance to build support processes from scratch for a new product.
    • Close collaboration with Product and direct influence on what gets built next.
    • Structured onboarding, and cutting edge tools (including AI) for work.
    • Unlimited paid vacation and sick leave.
    • Hybrid work mode (Kyiv office/home).
    • 4-day workweek during the summer.
    • A well-established B2B SaaS company with a strong culture and market reputation.

     

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