Yanarchy

About Yanarchy

Yanarchy is an LA-based talent agency that partners with bold, ambitious creators to help them scale their impact. We're not just an agency - we're building an ecosystem of tools and monetization products rooted in real creator-economy expertise.

About the Role

We’re hiring a Senior Client Success Manager to own the day-to-day health of a portfolio of high-value Talents. You will identify risks early, understand what is causing them, and coordinate Traffic, Sales, and Operations to resolve them.

This role is responsible for turning Talent feedback, performance signals, and delivery issues into clear actions: gathering the right people, defining owners and deadlines, following up on execution, and escalating when needed. You will also identify recurring issues and improve the processes behind them.

Your focus is Talent retention, satisfaction, capacity, and consistent content delivery — not simply passing messages between Talent and internal teams.

What You'll Own

Talent Relationship Strategy & Retention

• Own the health and retention of an assigned portfolio of Talents, with clear accountability for churn and satisfaction outcomes.
• Design and run a proactive check-in cadence that surfaces workload, morale, and capacity issues before they become problems.
• Build recovery and re-engagement plans for at-risk Talent, and track execution to close.

• Identify and act on early disengagement signals, even when Talent says "all good." Use behavioral patterns, delivery consistency, communication quality, workload, and performance data to assess the real health of the relationship.

   

Cross-Functional Leadership

• Own the cross-functional resolution of Talent-impacting issues. When internal departments’ decisions create risk for Talent satisfaction, performance, capacity, or retention, identify the root cause and drive the resolution.
• Convene the appropriate team leads, collect the necessary context and feedback, define a clear action plan with owners and deadlines, and track execution through resolution.
• Represent the voice of Talent in internal strategy conversations, balancing growth targets against Talent wellbeing and capacity.

• Challenge assumptions and escalate when needed. You are expected to bring a clear recommendation and drive a decision when priorities conflict across departments.

   

Communication & Operational Excellence

• Own how Talent stays informed — company updates, experiments, policy changes, best practices — and set the standard for how that communication is structured and timed.
• Set and enforce SLAs for response times and issue resolution across your portfolio.

• Drive clean, structured documentation: meeting summaries, decisions, owners, and deadlines tracked in ClickUp.

   

Content Activation & Delivery

• Own the briefing process end-to-end: goal, angle, format, length, deadline, and quality bar, with zero ambiguity for Talent or internal teams.

• Track delivery against plan and unblock issues before they become missed deadlines.

   

Conflict Resolution & Decision-Making

• Identify misalignment early and bring data-backed solutions to the table, not just problems.
• Facilitate decisions across stakeholders and define fallback plans when things don't go as expected. When an issue is recurring, identify the process failure behind it and initiate improvements to prevent it from happening again.

What You Bring

• 4+ years in Client Success, Talent/Creator Management, or a senior Personal Assistance/Executive Support role, with direct ownership of relationship outcomes.
• Fluent, polished English (written and spoken) with a strong command of US business communication norms — you know how to set expectations and hold a hard conversation without damaging trust.
• A track record of independently managing complex escalations across multiple teams: diagnosing root causes, aligning stakeholders, driving decisions, and holding owners accountable for execution.
• Sharp prioritization and structured execution: deadline management, checklist/systems thinking, and clean written communication.

• Working fluency with ClickUp and Google Workspace; comfortable reading dashboards and drawing conclusions from basic analytics.

   

Nice to Have

• Prior experience specifically in Talent or Creator Management.
• Familiarity with digital media, traffic acquisition, or sales processes.
• Understanding of influencer operations and content production workflows.

What We Offer

• Fully remote role on a lean, ambitious team with minimal red tape.
• Competitive, performance-based compensation with real room for growth.
• Paid vacation, sick leave, and personal days off.
• Direct influence over how the Client Success function is built and scaled.
• A fast feedback loop and genuine ownership over your ideas.

About Yanarchy

Yanarchy is a Los Angeles–based talent management agency working with media creators and digital talents as scalable businesses. We focus on sustainable growth, strong monetization models, and long-term value by combining creativity with disciplined financial and operational execution.

Yanarchy is more than an agency. We are building an ecosystem of products and services where marketing, data, and retention strategies work together to drive predictable and scalable revenue.

The Role

We are looking for a Retention Manager who will be responsible for building and optimizing our customer lifecycle strategy with a strong focus on retention, repeat purchases, and revenue per user.

This role combines email marketing execution with strategic thinking around customer journeys, monetization funnels, and long-term audience engagement.

You will work on increasing customer lifetime value (LTV) through structured communication, automation, segmentation, and continuous testing.

What You Will Do

• Develop and execute retention strategies across the customer lifecycle
• Build and optimize automated flows (Welcome, Warm-up, Abandoned Cart, Re-engagement, post-purchase sequences, upsell/cross-sell)
• Create targeted campaigns aimed at repeat purchases and reducing churn
• Perform deep audience segmentation based on behavioral and transactional data
• Continuously run A/B tests on subject lines, pricing bundles, hooks, timing, content structure, and CTAs
• Monitor and analyze retention-related KPIs (Repeat Purchase Rate, LTV, Churn Rate, Open Rate, CTR, Conversion Rate)
• Optimize communication based on funnel performance and monetization insights
• Collaborate with content, performance, and analytics teams to align lifecycle communication with broader growth goals

Candidate Expectations

• 1.5–2+ years of experience in retention marketing, lifecycle marketing, or email marketing
• Strong copywriting skills focused on conversion and engagement
• Experience building automated lifecycle flows
• Understanding of monetization funnels, repeat purchase mechanics, and churn reduction
• Analytical mindset and experience working with performance metrics
• Experience with Power BI or similar analytics tools is a strong advantage
• Basic HTML/CSS knowledge for email layout
• English level Upper-Intermediate (B2) or higher

Nice to Have

• Experience in digital products, e-commerce, or subscription-based models
• Experience working with creator-driven or media businesses
• Understanding of performance marketing and paid traffic dynamics

What We Offer

• Fully remote work
• Ownership of lifecycle and retention strategy
• Data-driven environment with room for experimentation
• Competitive compensation
• Paid vacation, sick leave, and personal days off
• Clear processes and collaborative team culture

About Yanarchy

Yanarchy is a Los Angeles–based talent management agency working with media creators and digital talents as scalable businesses. We focus on sustainable growth, strong monetization models, and long-term value by combining creativity with disciplined financial and operational execution.

Content is one of our core growth engines. We're building a high-performance content operation where creativity is supported by data, clear processes, and continuous experimentation.

The Role

We're looking for a Head of Content who can build and lead a scalable content production system for Tier-1 markets (US, UK, Canada, Australia).

This is not a traditional creative leadership role focused only on ideas and content calendars.

Your mission is to transform content production into a predictable, high-performing operational system that consistently generates organic reach across major social platforms.

You'll work at the intersection of content strategy, production operations, audience psychology, and performance analytics—building workflows that allow creative teams to move fast while continuously improving content quality and distribution performance.

What You Will Do

Content Operations

Build and optimize the entire content production pipeline—from research and creative briefs to filming, editing, quality assurance, and handoff to the distribution team.

Create clear production workflows, ownership, and SLAs across every stage of the content lifecycle.

Continuously improve operational efficiency as production volume grows.

Content Strategy

Develop content frameworks tailored to Tier-1 audiences.

Translate platform trends, audience behavior, and performance insights into actionable creative briefs.

Ensure content is designed to maximize engagement, retention, and organic distribution.

Production Management

Coordinate collaboration between scriptwriters, creators, video editors, designers, and other creative contributors.

Establish structured filming requirements and content standards for talent.

Improve production consistency while maintaining creative quality.

Performance Optimization

Monitor key performance metrics, including:

• Hook Rate
• Watch Time
• Audience Retention
• CTR
• Engagement
• Shares

Work closely with the distribution team to analyze results, validate hypotheses, and continuously improve future content.

Use data—not assumptions—to guide creative decisions.

Content Scaling

Develop scalable approaches to content production through reusable formats, localization, AI-assisted workflows, and efficient repurposing strategies.

Increase output while maintaining platform quality standards and production efficiency.

Who We're Looking For

We're looking for someone who enjoys building systems as much as creating content.

You probably have:

• 3+ years of experience as a Head of Content, Content Operations Lead, Senior Content Manager, or similar leadership role
• experience managing high-volume content production for international or Tier-1 audiences
• deep understanding of Instagram, TikTok, YouTube Shorts, Facebook, and X algorithms
• strong knowledge of audience psychology, retention mechanics, and viral content patterns
• experience building production processes, SOPs, and scalable operational workflows
• experience leading cross-functional creative teams
• strong analytical mindset—you naturally connect creative decisions with performance metrics
• Upper-Intermediate (B2+) English or higher

Nice to Have

• Experience working in creator economy, media companies, or digital publishing
• Experience implementing AI tools into content production workflows
• Experience with localization and multi-market content strategies
• Understanding of performance-driven organic distribution
• Background in growth marketing or audience development

Success in This Role

After your first months, we expect you to:

• Build a structured, predictable content production pipeline.
• Improve collaboration across creative and distribution teams.
• Increase production speed without sacrificing quality.
• Continuously optimize content based on performance insights.
• Create repeatable systems that allow content output to scale efficiently.
• Help transform content into one of the company's strongest organic growth channels.

What We Offer

• Fully remote work
• High ownership and autonomy
• Opportunity to build content operations at scale
• Fast-moving international team with minimal bureaucracy
• Work at the intersection of creator economy, AI, and organic growth
• Direct impact on one of the company's core business functions
• Paid vacation, sick leave, and personal days off