Win Media Tech

✨ Welcome to WinMedia – Driving Innovation in iGaming Products! ✨

At WinMedia, we build cutting-edge solutions that shape the future of the iGaming industry 🎯. By combining strategic thinking 💡, creativity 🎨, and data-driven insights 📊, we create products that engage players, grow revenues, and set new industry standards 🚀.

With a passionate team and bold vision, we transform ideas into world-class products. 💪
 

📌 About the Role
We are looking for an experienced Product manager / Product Owner to join our team. 🚀
The ideal candidate is a strategic thinker and strong leader who can design and execute product roadmaps, drive B2C growth, and build innovative solutions for Tier-1 markets.
 

🛠️ Responsibilities

Develop, own, and execute the company’s product strategy across the portfolio.

Create and maintain strategic product roadmaps aligned with business goals.

Prioritize new product development and continuous improvement of existing solutions.

Build and optimize the end-to-end product process – from ideation to launch and support.

Conduct deep market, competitor, and user analysis to define product opportunities.

Define and track KPIs to measure product success and adjust strategies accordingly.

Drive engagement, retention, and revenue growth through product innovation (B2C focus).

Collaborate closely with cross-functional teams and ensure flawless execution.
 

✅ Requirements

2+ years in iGaming on a product role.

2+ years of B2C product management experience.

1+ year in a leadership product position within iGaming.

Proven track record of building and scaling successful products (preferably online casino platforms with in-house development).

Experience with Tier-1 GEOs and B2C markets.

Strong analytical skills with ability to generate and test hypotheses.

Excellent communication and leadership skills.

Advanced English.
 

🧰 Tools & Skills

Jira, Miro, ClickUp, GSuite (Mail, Sheets, Docs, Meet, etc.)

draw.io, Figma

Solid understanding of product KPIs, data analysis, and optimization techniques.
 

🎯 Ideal Candidate

Has led product teams on platforms with in-house development.

Successfully launched and scaled at least 2 online casino projects in Tier-1 markets.

Combines leadership with a deep understanding of iGaming market needs.
 

🎁 What We Offer

💰 Competitive salary and strong financial incentives

🎨 Freedom to make decisions and implement your ideas

🚀 Fast career and professional growth opportunities

🎓 Direct mentorship and learning from the CEO

🌍 Flexible work setup and supportive environment

✨ Welcome to Win Media – Driving Innovation in iGaming Products! ✨

At WinMedia, we build cutting-edge solutions that shape the future of the iGaming industry 🎯. By combining strategic thinking 💡, creativity 🎨, and data-driven insights 📊, we create products and teams that deliver exceptional player experiences, drive sustainable growth, and set new industry standards 🚀.

With a passionate team and bold vision, we transform ideas into world-class products — and empower people to perform at their best. 💪
 

📌 About the Role

We are looking for an experienced Quality & L&D Manager to join our team 🚀

This role is critical in building scalable learning systems and ensuring the highest quality standards across our teams. The ideal candidate is a strategic thinker and hands-on leader who can design and implement effective training programs, establish quality frameworks, and drive continuous performance improvement aligned with business goals.
 

🛠️ Responsibilities

•  Lead and manage the full Learning & Development cycle: from needs analysis and design to implementation and effectiveness evaluation.
• Translate business needs into scalable training solutions (programs, courses, workshops, blended learning formats).
• Develop and maintain QA & L&D frameworks for managers, including service standards, tone of voice, and compliance-aligned procedures.
• Design, implement, and maintain QA scorecards for chats, emails, and calls; conduct regular quality reviews.
• Deliver coaching sessions, 1:1s, and group trainings based on QA insights and performance gaps.
• Monitor training outcomes, collect feedback, and prepare performance and quality reports.
• Identify knowledge gaps and systemic issues; initiate training or process improvements.
• Support hiring and onboarding processes: onboarding programs, training materials, knowledge checks, and certification.ʼ
• Ensure readiness of new managers before production release
• Collaborate with leadership on KPIs related to quality, knowledge, and team performance.
• Ensure adherence to internal policies, SOPs, and compliance requirements; identify and escalate risk cases.
• Maintain up-to-date documentation, knowledge base, and internal tracking systems.
   

✅ Requirements

• 2+ years of experience in Quality Assurance, Learning & Development, or Training roles.
• Experience working in iGaming, Customer Support, or other fast-paced B2C environments is highly preferred.
• Proven experience in developing and delivering training programs and quality frameworks.
• Strong understanding of QA methodologies, coaching techniques, and adult learning principles.
• Experience creating scorecards, performance reports, and training effectiveness analysis.
• Strong analytical skills with the ability to translate insights into actionable improvements.
• Excellent communication, coaching, and stakeholder management skills.
• Ability to work independently and build scalable processes from scratch.
   

🧰 Tools & Skills

Jira, ClickUp, Notion, or similar task management tools

GSuite (Docs, Sheets, Meet, etc.)

LMS platforms and knowledge base tools

Data analysis and reporting tools

Strong documentation and process design skills

🎯 Ideal Candidate

Has built or scaled QA and L&D processes in fast-growing B2C or iGaming companies.

Combines strategic thinking with hands-on execution.

Passionate about people development and performance excellence.

Able to influence stakeholders and drive measurable quality improvements.

Thrives in dynamic, fast-paced environments with high ownership.

🎁 What We Offer

💰 Competitive salary and strong financial incentives

🚀 Fast career and professional growth opportunities

🎓 Direct mentorship and learning from leadership

🌍 Flexible work setup and supportive, collaborative environment
 

🚀 Let’s win together at WinMedia!

✨ Welcome to WinMedia – Driving Innovation in iGaming Products! ✨

At WinMedia, we build cutting-edge solutions that shape the future of the iGaming industry 🎯. By combining strategic thinking 💡, creativity 🎨, and data-driven insights 📊, we create products that engage players, grow revenues, and set new industry standards 🚀.

With a passionate team and bold vision, we transform ideas into world-class products. 💪
 

📌 About the Role
We are looking for an experienced Head of Product / Product Owner to join our team. 🚀
The ideal candidate is a strategic thinker and strong leader who can design and execute product roadmaps, drive B2C growth, and build innovative solutions for Tier-1 markets.
 

🛠️ Responsibilities

Develop, own, and execute the company’s product strategy across the portfolio.

Create and maintain strategic product roadmaps aligned with business goals.

Prioritize new product development and continuous improvement of existing solutions.

Build and optimize the end-to-end product process – from ideation to launch and support.

Conduct deep market, competitor, and user analysis to define product opportunities.

Define and track KPIs to measure product success and adjust strategies accordingly.

Drive engagement, retention, and revenue growth through product innovation (B2C focus).

Collaborate closely with cross-functional teams and ensure flawless execution.
 

✅ Requirements

2+ years in iGaming on a product role.

2+ years of B2C product management experience.

1+ year in a leadership product position within iGaming.

Proven track record of building and scaling successful products (preferably online casino platforms with in-house development).

Experience with Tier-1 GEOs and B2C markets.

Strong analytical skills with ability to generate and test hypotheses.

Excellent communication and leadership skills.

Advanced English.
 

🧰 Tools & Skills

Jira, Miro, ClickUp, GSuite (Mail, Sheets, Docs, Meet, etc.)

draw.io, Figma

Solid understanding of product KPIs, data analysis, and optimization techniques.
 

🎯 Ideal Candidate

Has led product teams on platforms with in-house development.

Successfully launched and scaled at least 2 online casino projects in Tier-1 markets.

Combines leadership with a deep understanding of iGaming market needs.
 

🎁 What We Offer

💰 Competitive salary and strong financial incentives

🎨 Freedom to make decisions and implement your ideas

🚀 Fast career and professional growth opportunities

🎓 Direct mentorship and learning from the CEO

🌍 Flexible work setup and supportive environment

✨ Welcome to Win Media – Your Partner in iGaming Excellence! ✨

At Win Media, we create innovative solutions that drive success in the iGaming industry 🎯.
By combining expertise 💡, technology ⚙️, and bold strategies 🚀, we help brands grow faster, smarter, and stronger.

With a passionate team that challenges limits every day, we turn ambitious goals into measurable results. 💪
 

📌 About the Role

We are looking for an experienced Billing & Payments Manager to join our team. 🚀
This role is key to building and scaling our payment infrastructure across Tier-1 GEOs. The ideal candidate is a detail-oriented professional with a deep understanding of PSPs, compliance, and billing systems in the iGaming space.

You will take full ownership of developing and managing the billing department — from negotiating with payment providers to implementing efficient internal processes that ensure seamless transactions and top KPIs.

🛠️ Responsibilities

💳 Search, negotiate, and sign contracts with payment service providers (PSPs) in Tier-1 GEOs
⚙️ Integrate and configure payment systems and gateways within the casino platform
📊 Build processes for monitoring key billing KPIs (PSP Cost, Approve Rates, Withdrawal Time, Hold %, etc.)
📝 Ensure smooth compliance with banks, PSPs, and gateways
📂 Establish and manage documentation workflows and contracts
🔄 Develop and control routing, cascading, and orchestration processes for credit card payments
📈 Create alerting and reporting systems for fast reaction to KPI changes

✅ Requirements

🌍 2+ years of experience in a similar role within online casino/iGaming structures
💳 Strong expertise in working with PSPs: contracts, compliance, risks, red flags
⚙️ Deep understanding of casino billing processes: processing, cascading, routing, orchestration, refunds, chargebacks
📂 Experience in setting up internal billing processes from scratch
🧠 Detail-oriented, responsible, and capable of leading the payment function independently
🤝 Strong negotiation skills and an existing network of PSP contacts (Canada, Germany, Greece, Austria, other Tier-1 markets)
🗣️ English — Upper Intermediate (negotiations, contracts, compliance)

🎁 What We Offer

👥 A strong and professional team, driven by results
🔥 High level of autonomy with minimal bureaucracy
🚀 Strategic position with growth opportunities — build and lead your own department
🏙️ Flexible work format: remote or from our Warsaw office
💰 Competitive salary package + performance-based bonuses
🌴 Paid vacation and sick leave
🎉 Corporate gifts and a supportive work culture
 

✨ Let’s build the future of iGaming payments together with Win Media! ✨

✨ Welcome to WinMedia – Driving Innovation in iGaming Products! ✨

At WinMedia, we build cutting-edge solutions that shape the future of the iGaming industry 🎯. By combining strategic thinking 💡, creativity 🎨, and data-driven insights 📊, we create products that engage players, grow revenues, and set new industry standards 🚀.

With a passionate team and bold vision, we transform ideas into world-class products. 💪
 

📌 About the Role
We are looking for an experienced Product manager / Product Owner to join our team. 🚀
The ideal candidate is a strategic thinker and strong leader who can design and execute product roadmaps, drive B2C growth, and build innovative solutions for Tier-1 markets.
 

🛠️ Responsibilities

Develop, own, and execute the company’s product strategy across the portfolio.

Create and maintain strategic product roadmaps aligned with business goals.

Prioritize new product development and continuous improvement of existing solutions.

Build and optimize the end-to-end product process – from ideation to launch and support.

Conduct deep market, competitor, and user analysis to define product opportunities.

Define and track KPIs to measure product success and adjust strategies accordingly.

Drive engagement, retention, and revenue growth through product innovation (B2C focus).

Collaborate closely with cross-functional teams and ensure flawless execution.
 

✅ Requirements

2+ years in iGaming on a product role.

2+ years of B2C product management experience.

1+ year in a leadership product position within iGaming.

Proven track record of building and scaling successful products (preferably online casino platforms with in-house development).

Experience with Tier-1 GEOs and B2C markets.

Strong analytical skills with ability to generate and test hypotheses.

Excellent communication and leadership skills.

Advanced English.
 

🧰 Tools & Skills

Jira, Miro, ClickUp, GSuite (Mail, Sheets, Docs, Meet, etc.)

draw.io, Figma

Solid understanding of product KPIs, data analysis, and optimization techniques.
 

🎯 Ideal Candidate

Has led product teams on platforms with in-house development.

Successfully launched and scaled at least 2 online casino projects in Tier-1 markets.

Combines leadership with a deep understanding of iGaming market needs.
 

🎁 What We Offer

💰 Competitive salary and strong financial incentives

🎨 Freedom to make decisions and implement your ideas

🚀 Fast career and professional growth opportunities

🎓 Direct mentorship and learning from the CEO

🌍 Flexible work setup and supportive environment

✨ Join Win Media as a Account Manager – Make Every Player Feel Like a Star! 
 

At Win Media, we believe that success in iGaming is built on strong relationships 🎯. Our Account team ensures that the most valuable players feel appreciated, understood, and engaged. If you’re empathetic, detail-oriented, and passionate about delivering top-class service — this role is for you!
 

📌 About the Role
We are looking for a dedicated Account Manager (evening & weekend shifts) to join our team. 🕕🌙
Your mission will be to keep our players happy, loyal, and profitable through personalized communication, proactive care, and exceptional service.

Schedule: Shift-based
Location: Fully remote 🌍 or Warsaw office 🏙️
 

🛠️ Responsibilities

📧 Handle daily written communication with players (email, WhatsApp, Telegram)
💌 Write at least 40+ personalized messages per day to maintain strong connections
🎯 Achieve KPIs for VIP Retention, Avg. Deposit Count, Avg. Deposit Sum
🔄 Reactivate inactive players and build long-term loyalty
🤝 Collaborate with Support and Payments teams to resolve VIP issues quickly
📝 Maintain daily reports on activities and results
 

✅ Requirements
🌍 2+ years in Customer Support / Account Management OR 1+ year as a VIP Manager
🎲 Experience in the iGaming / Casino industry is a must-have
🗣️ Advanced written English
➕ German or French language skills are a huge advantage and will increase salary
🧠 Strong emotional intelligence: ability to handle negativity, show empathy, and adapt communication style

👤 The Ideal Candidate

Has prior experience as a VIP Manager or Customer Support in online casinos
Fluent in English (Advanced) and ideally one more language (German/French) 🌍
Empathetic, responsible, hardworking, with excellent communication and problem-solving skills
Understands casino mechanics, including bonus systems 🎲
Thrives in a fast-paced, player-first environment

🎁 What We Offer

👥 Join a professional team with a strong vision and support system
🚀 Career growth with the potential to lead the VIP Department in the future
🏙️ Flexible work setup: remote or from our Warsaw office
🌴🤒 Paid vacation and sick leave
💻 Modern equipment to ensure smooth workflow
🎉 Fun company culture with gifts for holidays and birthdays

✨ Let’s win together with Win Media! ✨

✨ Welcome to WinMedia – Driving Innovation in iGaming Products! ✨

At WinMedia, we build cutting-edge solutions that shape the future of the iGaming industry 🎯. By combining strategic thinking 💡, creativity 🎨, and data-driven insights 📊, we create products that engage players, grow revenues, and set new industry standards 🚀.

With a passionate team and bold vision, we transform ideas into world-class products. 💪
 

📌 About the Role
We are looking for an experienced Product manager / Product Owner to join our team. 🚀
The ideal candidate is a strategic thinker and strong leader who can design and execute product roadmaps, drive B2C growth, and build innovative solutions for Tier-1 markets.
 

🛠️ Responsibilities

Develop, own, and execute the company’s product strategy across the portfolio.

Create and maintain strategic product roadmaps aligned with business goals.

Prioritize new product development and continuous improvement of existing solutions.

Build and optimize the end-to-end product process – from ideation to launch and support.

Conduct deep market, competitor, and user analysis to define product opportunities.

Define and track KPIs to measure product success and adjust strategies accordingly.

Drive engagement, retention, and revenue growth through product innovation (B2C focus).

Collaborate closely with cross-functional teams and ensure flawless execution.
 

✅ Requirements

2+ years in iGaming on a product role.

2+ years of B2C product management experience.

1+ year in a leadership product position within iGaming.

Proven track record of building and scaling successful products (preferably online casino platforms with in-house development).

Experience with Tier-1 GEOs and B2C markets.

Strong analytical skills with ability to generate and test hypotheses.

Excellent communication and leadership skills.

Advanced English.
 

🧰 Tools & Skills

Jira, Miro, ClickUp, GSuite (Mail, Sheets, Docs, Meet, etc.)

draw.io, Figma

Solid understanding of product KPIs, data analysis, and optimization techniques.
 

🎯 Ideal Candidate

Has led product teams on platforms with in-house development.

Successfully launched and scaled at least 2 online casino projects in Tier-1 markets.

Combines leadership with a deep understanding of iGaming market needs.
 

🎁 What We Offer

💰 Competitive salary and strong financial incentives

🎨 Freedom to make decisions and implement your ideas

🚀 Fast career and professional growth opportunities

🎓 Direct mentorship and learning from the CEO

🌍 Flexible work setup and supportive environment

✨ Welcome to Win Media – Your Partner in iGaming Excellence! ✨

At Win Media, we create innovative solutions that drive success in the iGaming industry 🎯.
By combining expertise 💡, technology ⚙️, and bold strategies 🚀, we help brands grow faster, smarter, and stronger.

With a passionate team that challenges limits every day, we turn ambitious goals into measurable results. 💪
 

📌 About the Role

We are looking for an experienced Billing & Payments Manager to join our team. 🚀
This role is key to building and scaling our payment infrastructure across Tier-1 GEOs. The ideal candidate is a detail-oriented professional with a deep understanding of PSPs, compliance, and billing systems in the iGaming space.

You will take full ownership of developing and managing the billing department — from negotiating with payment providers to implementing efficient internal processes that ensure seamless transactions and top KPIs.

🛠️ Responsibilities

💳 Search, negotiate, and sign contracts with payment service providers (PSPs) in Tier-1 GEOs
⚙️ Integrate and configure payment systems and gateways within the casino platform
📊 Build processes for monitoring key billing KPIs (PSP Cost, Approve Rates, Withdrawal Time, Hold %, etc.)
📝 Ensure smooth compliance with banks, PSPs, and gateways
📂 Establish and manage documentation workflows and contracts
🔄 Develop and control routing, cascading, and orchestration processes for credit card payments
📈 Create alerting and reporting systems for fast reaction to KPI changes

✅ Requirements

🌍 2+ years of experience in a similar role within online casino/iGaming structures
💳 Strong expertise in working with PSPs: contracts, compliance, risks, red flags
⚙️ Deep understanding of casino billing processes: processing, cascading, routing, orchestration, refunds, chargebacks
📂 Experience in setting up internal billing processes from scratch
🧠 Detail-oriented, responsible, and capable of leading the payment function independently
🤝 Strong negotiation skills and an existing network of PSP contacts (Canada, Germany, Greece, Austria, other Tier-1 markets)
🗣️ English — Upper Intermediate (negotiations, contracts, compliance)

🎁 What We Offer

👥 A strong and professional team, driven by results
🔥 High level of autonomy with minimal bureaucracy
🚀 Strategic position with growth opportunities — build and lead your own department
🏙️ Flexible work format: remote or from our Warsaw office
💰 Competitive salary package + performance-based bonuses
🌴 Paid vacation and sick leave
🎉 Corporate gifts and a supportive work culture
 

✨ Let’s build the future of iGaming payments together with Win Media! ✨

✨ Join Win Media as a Account Manager – Make Every Player Feel Like a Star! 
 

At Win Media, we believe that success in iGaming is built on strong relationships 🎯. Our Account team ensures that the most valuable players feel appreciated, understood, and engaged. If you’re empathetic, detail-oriented, and passionate about delivering top-class service — this role is for you!
 

📌 About the Role
We are looking for a dedicated Account Manager (evening & weekend shifts) to join our team. 🕕🌙
Your mission will be to keep our players happy, loyal, and profitable through personalized communication, proactive care, and exceptional service.

Schedule: Shift-based
Location: Fully remote 🌍 or Warsaw office 🏙️
 

🛠️ Responsibilities

📧 Handle daily written communication with players (email, WhatsApp, Telegram)
💌 Write at least 40+ personalized messages per day to maintain strong connections
🎯 Achieve KPIs for VIP Retention, Avg. Deposit Count, Avg. Deposit Sum
🔄 Reactivate inactive players and build long-term loyalty
🤝 Collaborate with Support and Payments teams to resolve VIP issues quickly
📝 Maintain daily reports on activities and results
 

✅ Requirements
🌍 2+ years in Customer Support / Account Management OR 1+ year as a VIP Manager
🎲 Experience in the iGaming / Casino industry is a must-have
🗣️ Advanced written English
➕ German or French language skills are a huge advantage and will increase salary
🧠 Strong emotional intelligence: ability to handle negativity, show empathy, and adapt communication style

👤 The Ideal Candidate

Has prior experience as a VIP Manager or Customer Support in online casinos
Fluent in English (Advanced) and ideally one more language (German/French) 🌍
Empathetic, responsible, hardworking, with excellent communication and problem-solving skills
Understands casino mechanics, including bonus systems 🎲
Thrives in a fast-paced, player-first environment

🎁 What We Offer

👥 Join a professional team with a strong vision and support system
🚀 Career growth with the potential to lead the VIP Department in the future
🏙️ Flexible work setup: remote or from our Warsaw office
🌴🤒 Paid vacation and sick leave
💻 Modern equipment to ensure smooth workflow
🎉 Fun company culture with gifts for holidays and birthdays

✨ Let’s win together with Win Media! ✨

✨ Welcome to Win Media – Powering Next-Level iGaming Experiences! ✨

At Win Media, we create innovative, high-performance solutions that shape the future of online gaming 🎯.

Our products combine smart operational processes ⚙️, seamless player experience 🎮, and data-driven decision-making 📊.
With a passionate team and bold vision, we build casino platforms that are stable, scalable, and loved by players worldwide 🚀.

Now we’re expanding — and looking for a Product Operations Manager who will keep our product running smoothly and help us grow to new markets!

🌟 What we expect from you

• 2+ years of experience in iGaming (Product Ops, Game Manager, Casino Manager, CRM, or 2nd-line Support).
• Experience with BackOffice & CMS systems (bonuses, segments, tournaments).
• Understanding of game content operations and provider portfolios.
• Experience working with Jira, Confluence or similar tools.
• English level B1+ (Intermediate).
   

🎯 Your future responsibilities

Game Content Operations

• Manage the full lifecycle of game content: adding, testing, activating, updating, and archiving games.
• Launch new game providers and maintain their content portfolio.
• Keep casino lobbies updated: categories, top lists, new releases, localized recommendations.
• Monitor game availability across all GEOs and segments.
• Review game rounds and escalate cases to providers when needed.

Product Operations

• Prepare the product for launches in new locales (currencies, languages, content, providers).
• Configure static and dynamic customer segments.
• Maintain internal product documentation: bonus standards, templates, segmentation rules.
• Adjust and publish website content based on team requests.
• Monitor stability: provider downtime, technical incidents, mass errors — escalate when necessary.
• Handle tickets from Support & VIP teams: investigate issues and deliver solutions together with cross-functional teams.

Promo & CRM Operations

• Configure bonuses (deposit, cashback, free spins, no-deposit, etc.).
• Set up tournaments, quests, and promo campaigns.
• Maintain a daily/weekly promo calendar.
• Validate bonus setups and perform compensations when errors occur.
• Manage VIP & Loyalty program configurations.
• Maintain a structured bonus library.
   

📊 You will also:

• Prepare operational reports on providers, promo activities, and game performance.
• Work closely with product, CRM, analytics, technical, and content teams.
   

🎁 What We Offer

💰 Competitive salary and performance-based bonuses;
📚 Professional growth in a fast-scaling iGaming company;
🚀 Deep immersion into product, promo & content operations;
🤝 Supportive, collaborative, and ambitious team culture;
🌍 Flexible work setup and an environment focused on learning and innovation.

Join Win Media – Shaping the Future of iGaming Products!
 

At Win Media, we build innovative solutions that drive success in the iGaming industry. By combining strategic thinking, data-driven decisions, and creativity, we create products that engage players, grow revenues, and set new industry standards.
 

We’re now looking for a Casino Manager to join our fast-growing B2C product team! This role suits a proactive and detail-oriented professional who understands casino operations, works confidently with game providers, and ensures high-quality player experience across all casino activities.
 

About the Role
As a Casino Manager, you will oversee game catalog management, provider relations, bonus configuration, and content operations. You’ll play a key role in shaping the casino experience, optimizing performance, and ensuring smooth execution of all promo, bonus, and content activities.
 

Responsibilities:
 

Casino Operations

• Manage the game catalog: adding new titles, removing inactive games, updating collections
• Organize and optimize game categories and collections
• Negotiate with game providers for discounts, special terms, exclusive launches, and promotions
• Maintain a calendar of provider agreements and activities
• Select games based on requests from internal teams and bonus needs
• Set up and launch tournaments, promotions, and events with providers
• Reconcile invoices from game aggregators
• Monitor competitors and identify new ideas to boost player engagement
• Onboard new providers and ensure games are properly categorized and available
• Manage anti-fraud measures related to games (e.g., disabling games for bonus abuse prevention)

Bonus Management

• Create and configure bonuses in the bonus platform
• Set up bonus mechanics, validity periods, and activation rules
• Maintain an up-to-date database of active and archived bonuses
• Ensure correct bonus display and payouts
• Launch local promotions, tournaments, and special events
• Configure schedules, rules, rewards, and UI visibility

Content Management

• Upload and manage site content: texts, banners, translations, creative materials
• Coordinate copywriting and design tasks
• Control deadlines and quality of delivered materials
• Maintain procedures, standards, and documentation for content operations
• Prepare and publish T&Cs, promo cards, and tournament pages
• Build content strategy and activity calendar
• Localize content for different GEOs and add new currencies
• Oversee SMM activities
   

Requirements

• 3+ years of experience in casino management, operations, or iGaming content/bonus roles
• Strong understanding of casino mechanics, providers, RTP/volatility, and player behavior
• Experience working with CMS, bonus systems, and game aggregators
• Analytical mindset and ability to interpret performance data
• Excellent organizational and communication skills
• Ability to manage multiple tasks and tight deadlines
• Strong English skills (written and spoken)
• Experience in iGaming B2C is a strong advantage
   

We Offer

• Opportunity to build and optimize casino operations and processes
• Flexible remote or hybrid work format
• Competitive compensation package
• Career growth in a fast-scaling company
• Supportive and professional environment
   

At Win Media, we don’t just build products – we build success. Join us and become part of a team that moves fast, grows boldly, and plays to win!

✦ Join Win Media — Building Scalable Support & Service Platforms in iGaming ✦
 

At Win Media, we build high-load, data-driven iGaming products and supporting service ecosystems.
Our focus is on scalability, automation, and operational efficiency across all customer-facing systems.

We’re looking for a Service Platform Development Manager to join our product team and take ownership of service platforms, omnichannel tools, analytics, and automation.

This role is ideal for a technically-minded support professional who enjoys working with systems, data, and processes rather than frontline communication.

📌 About the Role

As a Service Platform Development Manager, you will operate at the L2 / Support Operations level, ensuring stability, scalability, and continuous improvement of our support infrastructure.

Your mission is to optimize service platforms, automate workflows, build analytics, and ensure reliable system performance across all support channels.

🧠 Key Areas of Responsibility

🔧 Service Platforms & Systems

• Ownership of omnichannel customer support platforms
  (Intercom, Novatalks, MaestroQA, and other support software)
• Configuration, maintenance, and optimization of system settings, roles, access rights, and integrations
• Creation and management of user accounts across trusted systems, including coordination with Google Workspace administrators
• Integration of new communication channels and email inboxes
  (Google tokens, omnichannel routing, synchronization, permissions)

🐞 Incident Management & Bug Handling

• Monitoring and reviewing tasks performed by partners and development teams
• Identification, reproduction, and documentation of system issues
• Writing detailed bug reports and technical tickets
• Coordinating fixes and tracking resolution across teams

📊 Analytics & Reporting

• Building and maintaining dashboards and analytics inside service platforms
• Preparing operational data for support performance analysis
• Working with native omnichannel dashboards where Power BI is not suitable or sufficient
• Supporting data-driven decision-making for Support and Product teams

🤖 Automation & Optimization

• Designing and configuring automation rules, workflows, macros, and chatbots
• Analyzing existing Freshworks (or Intercom) tools and features to reduce manual work
• Optimizing SLA flows, routing logic, and internal processes
• Continuous improvement of support operations through system-level enhancements

📞 Telephony & Communication Tools

• Ordering, auditing, and basic configuration or replacement of phone numbers
• Ensuring correct setup of voice channels according to internal standards

📚 Documentation & Enablement

• Creating technical documentation, internal guidelines, and system instructions
• Testing and validating new features before rollout
• Consulting cross-functional teams on system usage and best practices

✅ Requirements

• 2+ years of experience in Technical Support / Support Operations / L2 Support / Service Platforms
• Strong hands-on experience with Intercom
• Experience with omnichannel customer support systems
• Solid understanding of support workflows, SLA logic, and routing principles
• Experience in writing technical documentation and bug reports
• Practical skills in Google Sheets, Apps Script, JSON, basic HTML / CSS
• Experience working with dashboards and analytics tools inside service platforms
• Proactive mindset focused on automation and process optimization
• Ability to work in a fast-paced, multitasking environment
• High level of ownership, attention to detail, and self-organization
• Strong analytical thinking and communication skills
• Spoken and written English — Intermediate or higher

➕ Nice to Have

• Experience in iGaming / gambling / high-load digital products
• Experience with chatbots and advanced automation scenarios
• Experience designing flowcharts and process maps
• Understanding of API-based integrations
• Experience working with Power BI (for context, not core reporting)

🎁 What We Offer

• 🚀 A role with real system ownership and impact
• 👥 Collaboration with experienced product, tech, and support teams
• 📈 Career growth toward Support Ops Lead / Platform Manager / Tech Ops
• 💻 Modern tools and mature processes
• 📚 Continuous learning in a fast-scaling iGaming environment
• 🌍 Flexible work setup and professional team culture

Join Win Media – Shaping the Future of iGaming Products!
 

At Win Media, we build innovative solutions that drive success in the iGaming industry. By combining strategic thinking, data-driven decisions, and creativity, we create products that engage players, grow revenues, and set new industry standards.
 

We’re now looking for a Promo & Content Manager to join our fast-growing B2C product team! This role suits a proactive and detail-oriented professional who understands casino operations, works confidently with game providers, and ensures high-quality player experience across all casino activities.
 

About the Role
As a Promo & Content Manager, you will oversee game catalog management, provider relations, bonus configuration, and content operations. You’ll play a key role in shaping the casino experience, optimizing performance, and ensuring smooth execution of all promo, bonus, and content activities.
 

Responsibilities:
 

Promo Operations
 

• Setting up tournaments, promotions, and quests according to requirements.
• Maintaining the promo calendar (daily/weekly activities).
• Configuring bonuses (deposit, cashback, free spins, no-deposit bonuses, etc).
• Configuring the VIP Program and Loyalty Program.
• Maintaining the bonus library.
   

Product Operations

• Product localisation for entering new GEOs.
• Product knowledge base: games, bonuses, promo, content cookbooks, etc.
• Website content: updating sections, editing content upon request from teams.
• Monitoring product stability and escalating incidents to technical teams.
• VIP & Support requests: investigation and solutions.
   

Requirements

• 2+ years of experience in iGaming operations, promo operations, product operations, or similar roles (bonus, promo, content, VIP operations)
• Strong understanding of promotional mechanics in online casinos (bonuses, tournaments, quests, loyalty and VIP programs) and player engagement principles
• Hands-on experience with CMS, bonus management systems, CRM tools, and promotional platforms
• Experience maintaining promo calendars and managing multiple simultaneous promotions
• Ability to work with product localisation and content updates for new GEOs
• Experience collaborating with support, VIP, product, and technical teams to investigate issues and implement solutions
• Analytical mindset with the ability to monitor promo and product performance, identify issues, and escalate when needed
• Strong organizational skills and attention to detail, ability to manage multiple tasks and meet deadlines
• Excellent communication skills and confident English (written and spoken)
• Experience in iGaming B2C environments is a strong advantage
   

We Offer

• Opportunity to build and optimize casino operations and processes
• Flexible remote or hybrid work format
• Competitive compensation package
• Career growth in a fast-scaling company
• Supportive and professional environment
   

At Win Media, we don’t just build products – we build success. Join us and become part of a team that moves fast, grows boldly, and plays to win!

✨ Welcome to Win Media – Powering Next-Level iGaming Experiences! ✨

At Win Media, we create innovative, high-performance solutions that shape the future of online gaming 🎯.

Our products combine smart operational processes ⚙️, seamless player experience 🎮, and data-driven decision-making 📊.
With a passionate team and bold vision, we build casino platforms that are stable, scalable, and loved by players worldwide 🚀.

Now we’re expanding — and looking for a Game Manager who will keep our product running smoothly and help us grow to new markets!
 

🌟 What we expect from you

• 2+ years of experience in Game Operations, Game Management, or similar roles within iGaming / online casino
• Strong understanding of online casino game operations: game lifecycle (addition, testing, activation, updates, archiving)
• Hands-on experience working with game aggregators and direct game provider integrations
• Experience managing casino lobbies: categories, collections, providers, and game segmentation
• Understanding of game availability logic across GEOs, locales, currencies, and player segments
• Experience reviewing game rounds, investigating issues, and communicating with game providers to resolve incidents
• Familiarity with back-office tools, game management systems, and CMS platforms
• Strong attention to detail and operational mindset; ability to handle large volumes of data and routine tasks
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines
• Clear communication skills and confident English (written and spoken) for interaction with providers and internal teams
• Experience in iGaming B2C is required
   

🎯 Your future responsibilities

• Management of games: addition, testing, activation, updates, archiving.
• Communication with game integrators, adding new providers.
• Casino Lobby updates: categories, collections, providers.
• Monitoring game availability across locales and segments.
• Reviewing game rounds and escalating cases to game providers.
   

🎁 What We Offer

💰 Competitive salary and performance-based bonuses;
📚 Professional growth in a fast-scaling iGaming company;
🚀 Deep immersion into product, promo & content operations;
🤝 Supportive, collaborative, and ambitious team culture;
🌍 Flexible work setup and an environment focused on learning and innovation.

✨ Welcome to Win Media — Powering Next-Level iGaming Experiences! ✨
 

At Win Media, we create innovative, high-performance solutions that shape the future of online gaming 🎯.

Our products combine smart operational processes ⚙️, seamless player experience 🎮, and data-driven decision-making 📊.
With a passionate team and bold vision, we build casino platforms that are stable, scalable, and loved by players worldwide 🚀.

Now we’re expanding — and looking for a Casino / Game Manager who will keep our product running smoothly and help us grow to new markets!
 

🌟 What we expect from you

• 2+ years of experience in Game Operations, Game Management, or similar roles within iGaming / online casino
• Strong understanding of online casino game operations: game lifecycle (addition, testing, activation, updates, archiving)
• Hands-on experience working with game aggregators and direct game provider integrations
• Experience managing casino lobbies: categories, collections, providers, and game segmentation
• Understanding of game availability logic across GEOs, locales, currencies, and player segments
• Experience reviewing game rounds, investigating issues, and communicating with game providers to resolve incidents
• Familiarity with back-office tools, game management systems, and CMS platforms
• Strong attention to detail and operational mindset; ability to handle large volumes of data and routine tasks
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines
• Clear communication skills and confident English (written and spoken) for interaction with providers and internal teams
• Experience in iGaming B2C is required
   

🎯 Your future responsibilities

• Managing the casino game portfolio: adding, testing, activating, updating, and archiving games.
• Managing communication with game providers and aggregators.
• Updating and optimizing the Casino Lobby (categories, collections, providers, featured content).
• Monitoring game availability across GEOs, locales, and player segments.
• Reviewing game rounds, investigating issues, and escalating cases to game providers.
• Setting up and managing promotions, tournaments, quests, and bonus campaigns according to requirements.
• Maintaining and updating the promo calendar (daily / weekly activities).
• Configuring and managing bonus mechanics (deposit bonuses, cashback, free spins, no-deposit bonuses).
• Managing the VIP Program and Loyalty Program configuration.
• Maintaining and updating the bonus library.
• Supporting product localisation for new GEOs (games, bonuses, promo content).
• Maintaining the product knowledge base (games, bonuses, promotions, internal guides).
• Managing website content updates in collaboration with internal teams.
• Monitoring product stability and escalating incidents to technical teams.
• Handling VIP & Support requests: investigation, coordination, and resolution.
   

🎁 What We Offer

💰 Competitive salary and performance-based bonuses;
📚 Professional growth in a fast-scaling iGaming company;
🚀 Deep immersion into product, promo & content operations;
🤝 Supportive, collaborative, and ambitious team culture;
🌍 Flexible work setup and an environment focused on learning and innovation.