Respaid

🚀 Head of Recovery Ops 

(Full-time · 100 % remote · YC S23 · UA-friendly)

Bored of boiler-plate support?
Join Respaid and flip B2B collections on its head: GPT-powered voice agents start the dance, your killer copy lands the payout, and debtors walk away saying “thanks.” Even Amazon Business trusts us to recover cash without the cringe. Our 30-person crew includes 15 rock-star engineers in Ukraine 🇺🇦—zero bureaucracy, all brains.

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Why you’ll love the ride
• Architect the engine. Design every step that turns overdue invoices into money—no robo-threats, just smart flows and smarter words.
• Automate yourself out of grunt work. Spot a manual loop → spec it → our UA devs ship it.
• Own the scorecard. Recovery %, time-to-close, debtor NPS (we’re >90) are your high scores to beat.
• Fun, not fluff. Async culture, savage memes, Friday demo-roasts—bring your personality.

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What you’ll actually do
• Map and improve the client ↔ Respaid ↔ debtor workflow.
• Craft / A-B email & voice snippets that make CFOs pay and thank you.
• Catch weird edge-cases, answer with empathy, then feed the pattern to ML for next time.
• Team up with devs, growth, and founders to keep the flywheel screaming.

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You’ll crush it if
• English C1+ (Ukrainian bonus points).
• 3-6 yrs in CS / ops / billing where process and words moved real revenue.
• Detail freak, data-curious, allergic to copy-paste.
• Think “why manual?” before “how manual?”

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Hiring process (fast & fair)
1. CEO slides into your DMs with a quick async intro.
2. Paid mini-challenge (1-2 h). We pay for your time—no free labour here.
3. Debrief, vibe check, offer. Whole loop < 1 week if we both click.

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Ready to architect respectful cash-flow machines?
Stop moving tickets—start moving money. Let’s make collections sexy.

🚀 Respaid — Product-Ops Automation PM (Zapier / N8N)
“Make debt-collection sexy, ship automations that print money.”

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TL;DR
• Who we are: YC-backed, SF HQ, 15-person engineering core 🇺🇦. Investors = Stripe & Airbnb alumni, Dropbox co-founders. Clients up to Amazon.
• What you’ll own: Every no-code automation that keeps cash flowing — Zapier, N8N, Browserflow, Manus, Make, whatever.
• Why you’ll care: We move fast, pay for your time, shout Слава Україні in stand-ups, and expect you to ship rock-star workflows that save thousands of man-hours.

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Your Playground
• End-to-end ownership. Idea → prod in hours, not weeks.
• Zapier wizardry. 50-step beasts, webhooks, JS/Python blocks, branching, auto-retries.
• N8N / self-hosted flows. Docker it, self-heal it, extend with custom nodes.
• Growth hacks on steroids. First mission: pull attendee data from Google Calendar → enrich cheap → auto-fire LinkedIn invites & follow-ups → feed metrics back to HubSpot + ML scorer.
• Voice-AI & collections. Pipe GPT-4o + Retell agents straight into your flows.
• Metrics that matter. If an automation doesn’t move recovered $, kill it.

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Must-Haves
1. Portfolio of Zapier flows that break the UI’s limits.
2. Real N8N / Make / Node-RED project (self-hosted).
3. Professional English — demos with Valley execs.
4. Lovable & Bolt mindset: teammates enjoy working with you, but you still ship at Usain speed.
5. Product ownership chops: you’ve moved a metric, not just written scripts.
6. Comfort piping ML outputs into no-code stacks.
7. Bonus: Manus, Browserflow, Playwright scraping, basic Python ML.

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Perks You Actually Care About
• Paid test: $15 for the one-hour exercise, $50 if you nail it — we respect your time.
• 1-on-1 growth coach (career or life, your pick).
• Weekly English lessons with a native teacher.
• Birthday freedom: Paid day off for your birthday and each kid’s — go enjoy cake.
• Fortnightly masterclasses with killer devs & founders (Cursor AI deep-dive, Zapier black-magic, windsurf theory if that’s what sharpens the axe).
• YC network on tap: Ask questions to 9 000+ founders, get intros that normally cost $10 k/h.

• Remote-first, async-friendly, zero bureaucracy. Ship Monday, break stuff Tuesday, brag Wednesday.

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How to Jump In
1. Smash “Apply” on Djinni.
2. We send the paid mini-challenge within 24 h.
3. Impress us; start date = as soon as you say “Go.”

Stop automating cute to-do lists. Start automating millions.

Who We Are:
Respaid is a Y Combinator-backed startup, revolutionizing modern B2B collections. We count Twilio, DoorDash (the US competitor of Uber Eats), and Redis among our clients. We move fast, iterate relentlessly, and leverage AI to drive revenue growth at scale. If you’re obsessed with scraping, automation, and cutting-edge AI, this role is for you. 

What You’ll Do:
 

AI & QA Responsibilities

• Dive into our existing AI agents (voice and text) tools, and models to evaluate and optimize their behavior, accuracy, and robustness.
• Design and execute AI-specific test scenarios, especially around STT and TTS responses, recommendation systems, ranking algorithms with metrics, etc.
• Identify, document, and help fix AI-specific bugs and inconsistencies, including hallucinations, poor ranking logic, or word-sensitive behavior.
• Collaborate closely with ML engineers and product teams to translate test findings into better model behavior and improved user experience.
• Suggest improvements or simplifications to boost both accuracy and stability of model behaviors.
• Provide feedback based on test data and user feedback to drive continuous optimizations and refinement.
• Participate in processes: weekly planning, retrospectives, demos, and daily standups.

Model Optimization

• Assess and implement opportunities for performance, latency, and accuracy improvements in AI agents.
• Contribute to model tuning and reconfiguration based on observed output quality or business priorities.
• Help integrate LLM as a judhe model testing and validation processes within the ML lifecycle.

Performance Monitoring and Maintenance

• Set up and monitor key metrics to track AI agents behavior.
• Create and use tools (Langfuse, Vocera etc) to investigate edge cases, failures, or degradations.

Tech Stack & Tools:

• Python
• REST API Testing (Postman, Swagger, DevTools)
• Logging and Monitoring
• Databases ( MySQL)
• Test Case Management (TestRail)
• Project Management (Jira, Confluence)

What We’re Looking For:

• Strong QA or dev engineering background with a deep understanding of testing methodologies and processes.
• Hands-on experience with AI systems and a drive to improve them.
• Ability to diagnose complex AI bugs and edge-case failures.
• Familiarity with machine learning concepts, models, and optimization techniques.
• Strong communication skills and English (we are international team)

Nice to Have:

• Scripting skills for test automation or analysis (Python, etc.)
• Experience with CI/CD pipelines for model deployment/testing
• Exposure to A/B testing and evaluation of ML model changes
• Laravel, PHP.

Are you passionate about AI and quality? Do you have a sharp eye for detail and a deep curiosity for how intelligent systems work under the hood? We’re looking for an AI QA & Model optimization Engineer to help us polish and elevate our AI tools and agents to production-grade performance.