Warmy

Warmy.io is an innovative email deliverability platform that helps businesses optimize their email outreach and achieve higher engagement rates. We work with global B2B SaaS companies, ensuring their email communications land in inboxes, not spam folders.

As we continue to grow, we are looking for a Technical Support Specialist based in the to join our team and provide outstanding customer support for our platform users.

Job Overview

We are seeking an experienced Technical Support Specialist to assist customers with troubleshooting, onboarding, and ongoing support related to email deliverability, integrations, and best practices. The ideal candidate has 2+ years of experience in technical support, preferably in a B2B SaaS environment, and is comfortable handling support via both chat and calls.

This role requires excellent English communication skills (both written and spoken), strong problem-solving abilities, and a customer-centric approach.

Key Responsibilities

• Provide technical support via chat, email, and calls to assist customers with issues related to email deliverability, integrations, and platform usage.
• Guide customers through troubleshooting processes and provide step-by-step solutions.
• Conduct screen-sharing sessions when needed to resolve more complex technical issues.
• Maintain a high standard of written and verbal communication to ensure customer satisfaction.
• Work closely with internal teams (engineering, customer success, and product) to escalate and resolve customer issues efficiently.
• Keep thorough documentation of support interactions and contribute to the internal knowledge base.
• Assist in onboarding new customers, ensuring a smooth adoption of our platform.
• Ensure that your camera is always on during support calls and team meetings for a more personalized customer experience.

Requirements

✅ 2+ years of experience in a Technical Support role, preferably in a B2B SaaS environment.
 

✅ Proficiency in handling support via calls (previous experience with call-based support is a must).
 

✅ Strong experience with email-related issues (email deliverability, SMTP, email warm-up, domain authentication, etc.).
 

✅ Fluent in English (spoken and written) – ability to explain complex technical issues clearly.
 

✅ Strong troubleshooting skills and ability to diagnose and resolve technical issues effectively.
 

✅ Ability to work with ticketing systems, live chat tools, and CRM platforms.
 

✅ Must be comfortable working with a camera on for calls with customers and team members.
 

✅ Experience with B2B SaaS platforms is a strong advantage.

Work Schedule

• Full-time, remote.
• Monday-Friday: 12 am - 9 am Ukrainian time
• During the first month of training, work hours will be adjusted to align with the team for better learning and collaboration.

What We Offer

• Full-time remote role with a stable schedule.
• Competitive salary based on experience.
• 18 PTO days, 15 sick days, and public holiday recognition.
• Opportunity for professional growth in a fast-growing SaaS company.
• A collaborative and supportive team environment.

Company Description

Warmy.io is an AI-driven email deliverability platform trusted by over 35,000 businesses, marketers, and sales teams worldwide. Specializing in automated email warm-up solutions, the platform helps B2B and B2C senders ensure their emails land in the primary inbox. With features such as domain optimization, real-time inbox placement monitoring, and support for email authentication (SPF, DKIM, and DMARC), Warmy.io simplifies email deliverability for global users in 30+ languages. Recognized as an award-winning solution on G2, Warmy.io offers a seamless way to maintain email sender reputation without requiring technical expertise.

Role Description

This is a full-time, remote role for a Senior Technical SEO & AI Search Specialist. The role involves creating, managing, and optimizing technical SEO strategies to improve website ranking and visibility. Responsibilities include conducting deep keyword research, optimizing website structure, implementing AI search strategies, performing site audits, and utilizing analytics tools to measure effectiveness. The specialist will collaborate with cross-functional teams to develop content strategies aligned with SEO, ensuring that Warmy.io achieves growth in organic traffic and enhanced search engine performance.

Qualifications

• 4-6 years of experience in Technical SEO, with a strong track record of driving organic growth
• Technical SEO expertise, including proficiency in site audits, on-page optimization, and URL structuring
• Experience with AI-powered search technologies and LLM optimizations
• Proficiency in analytical tools like Google Analytics, Google Search Console, and performance tracking metrics
• Skills in keyword research, content optimization, and implementing structured data
• Strong communication skills to collaborate with cross-functional teams and explain technical SEO concepts
• Familiarity with web technologies such as HTML, CSS, and JavaScript is an advantage
• Prior experience in email marketing or deliverability optimization is a plus
• Bachelor’s degree in Marketing, Computer Science, or a related field preferred, or equivalent practical experience

About the Role

We are looking for an ambitious Community Builder to create and own the strongest global community in the email deliverability space.

This is not a maintenance role.

You will build the community from scratch, define its strategy, grow it, and turn it into a key growth engine for the company.

You will manage and scale communities across:

• Slack
• WhatsApp
• Telegram
• Discord

Your mission:

Make this the #1 place in the world for email deliverability professionals

What You’ll Do

• Build and launch the community from zero → strategy, structure, positioning
• Own and manage all community platforms (Slack, WhatsApp, Telegram, Discord)
• Grow the community with high-quality B2B members (marketers, SDRs, founders, deliverability experts)
• Create ongoing engagement: discussions, AMAs, events, expert sessions
• Turn the community into a value-driven ecosystem, not just a chat group
• Moderate conversations and maintain high-quality standards
• Identify and activate power users and ambassadors
• Work closely with Marketing, Product, and Sales to align messaging and feedback loops
• Use the community as a source of insights, content, and growth opportunities

What We’re Looking For

• 3+ years experience in Community, Content, or Growth roles (B2B SaaS preferred)
• Proven experience building or scaling online communities
• Strong understanding of B2B audiences and how to engage them
• Ability to create high-value discussions, not just activity
• Excellent communication skills in English (clear, sharp, engaging)
• Highly organized and able to manage multiple platforms simultaneously

Who You Are

• Ambitious – you want to build something big, not just manage
• Ownership mindset – you take full responsibility for results
• Creative – you know how to spark conversations and engagement
• Analytical – you track what works and double down on it
• Fast executor – you move quickly and iterate
• Passionate about AI, SaaS, and growth

Success Metrics

• Community growth (quality > quantity)
• Engagement rate (active users, conversations, retention)
• Number of high-value members (ICP fit)
• Community-driven opportunities (leads, partnerships, insights)

Why Join Us

• Build a category-defining community from zero
• Work with a fast-growing AI SaaS company
• Fully remote team
• High ownership and impact
• Direct influence on brand and growth