Volia Software

Location: Remote
Work Hours: 1 PM – 9 PM EST
Type: Full-Time, Long-Term Engagement

About the Role

We’re seeking a software engineer who can bridge the gap between Tier 1 support and active development. This is a hybrid position ideal for someone who enjoys problem-solving, is comfortable investigating live issues, and also wants to grow technically by contributing to product development.

While the core responsibility involves triaging and resolving support issues during business-critical hours, the role also includes working on development tasks during quieter periods. You'll collaborate with the project manager and development team to identify and complete user stories that align with your skill set.

Key Responsibilities

• Triage, investigate, and resolve support tickets and application issues as they arise.
• Escalate complex issues appropriately while providing clear context.
• Work with logs, databases, and code to diagnose root causes.
• Collaborate with the PM and dev team to work on development tasks during low-volume periods.
• Participate in stand-ups or team syncs, as needed.
• Maintain high responsiveness during working hours, with a strong sense of ownership.

Technical Requirements

• Required:
  • 3+ years of experience in software development (mid or senior-level preferred); prior support experience is a plus.
  • Comfortable working independently during EST afternoon/evening hours.
  • Proficiency in PHP and Laravel.
  • Experience with Vue.js or React (frontend debugging and minor enhancements).
  • Comfortable working with relational databases (MySQL or PostgreSQL).
  • Ability to read logs and debug issues in production environments.
• Nice to Have:
  • Experience with other programming languages (bonus, not a requirement).
  • Familiarity with CI/CD pipelines and basic DevOps tools.
  • Previous experience in a customer-facing or support capacity.

Soft Skills

• Self-motivated and able to work independently.
• Strong communication skills with both technical and non-technical team members.
• Eager to learn and take on new challenges.

Timezone Note:
This role requires working 1 PM – 9 PM EST, which corresponds to 8 PM – 4 AM EET/EEST. We understand these are late/night hours locally and are open to candidates who are specifically seeking a night-shift or alternative schedule (e.g., freelancers, night owls, or those with flexible lifestyles). Long-term consistency in this schedule is key, so please highlight any previous experience working non-standard hours.

Ideal Candidate Traits for This Region:

• Comfortable or experienced working night shifts.
• Values remote flexibility and/or project-based autonomy.
• Able to collaborate asynchronously with teammates and maintain clear documentation.