Volia Software

US Company is searching for a Data & Automation Engineer to join an AI-first product company building an advanced communications platform powered by Large Language Models (LLMs). This is an exciting opportunity to work across the full technology stack, designing scalable backend services, modern user interfaces, cloud infrastructure, and AI-powered features in close collaboration with a US-based engineering team. Full-time, official contract, remote work, and flexible schedule.
 

Brief project description:
The product is an AI-driven communications platform that enables businesses to automate and enhance customer interactions through voice, messaging, and intelligent workflows powered by modern LLM technologies.

Responsibilities:

• Build and maintain data workflows using PostgreSQL and AWS.
• Automate processes with Lambda, EventBridge, and APIs.
• Develop and maintain reports, dashboards, and data integrations.
• Troubleshoot data issues and ensure data quality and reliability..

Required skills (must have):

• Strong PostgreSQL/SQL skills: 5+ years.
• Hands-on AWS experience, especially Lambda and EventBridge.
• Experience with REST APIs and reporting/BI tools.
• Strong analytical, troubleshooting, and communication skills.
• 3+ years in data engineering, analytics, or a related technical role.
• Excellent English and ability to work independently.

Would be considered as a plus:

• Python or Node.js/TypeScript.
• Experience with additional AWS services.
• Experience with BI tools such as Power BI, Tableau, or Metabase.
• Experience with ETL/ELT, dbt, or Infrastructure-as-Code.

Work conditions:

• 100% remote work.
• Full-time (40 hours per week).
• Official contract.
• Flexible schedule with required overlap with US business hours.

Interviewing / Hiring process:
Step 1 - preliminary interview (main questions) - 45 mins
Step 2 - internal technical interview - 60 mins
Step 3 - technical interview with Team Leader - 60 mins

US Company is searching for a Middle AI Support Engineer to join an innovative product team developing an AI-powered SaaS platform. This is an exciting opportunity to work with modern cloud technologies, Large Language Models (LLMs), and scalable web applications in a distributed international team. Full-time, official contract, remote work, and US business hours (9am-5pm, CT).

Brief project description:
The product is SaaS, which enables businesses to automate and enhance customer communications through AI-powered workflows and modern communication technologies.

Responsibilities:

• Triage and analyze incoming tickets, identifying bugs, feature requests, existing functionality, and configuration issues.
• Investigate issues, troubleshoot AI workflows, and provide clear, accurate responses to users.
• Improve and maintain AI prompts and instructions to enhance response quality and reliability.
• Make targeted Node.js/TypeScript changes within existing AI workflows and integrations.
• Test and validate prompt, workflow, and code changes before release.
• Escalate complex issues to Product or Engineering and identify recurring issues that could be addressed through product or workflow improvements.

Required skills (must have):

• 3+ years Node.js/TypeScript.
• Hands-on experience with LLMs and prompt engineering.
• Experience debugging AI workflows / AI-powered applications.
• Strong ticket triage and troubleshooting skills.
• Ability to distinguish bugs, feature requests, existing functionality and configuration/usage issues.
• Excellent written and spoken English.
• Strong analytical and problem-solving skills.
• High level of autonomy.

Would be considered as a plus:

• RAG / vector databases.
• Function/tool calling and structured LLM outputs.
• AWS/serverless.
• SaaS/B2B experience.
• Jira/Zendesk/Redmine.
• Experience building AI agents or AI support automation.
• SQL and API integration experience.

Work conditions:

• 100% remote work.
• Full-time (40 hours per week).
• Official contract: salary, sick-leave days, holidays, vacations.
• US business hours: 9am-5pm, CT.

Interviewing / Hiring process:
Step 1 - preliminary interview (main questions) - 45 mins
Step 2 - internal technical interview - 60 mins
Step 3 - technical interview with Team Leader - 60 mins