Account Manager (B2B – ISO & PSP Partnerships)
FMPay is an international fintech company building modern infrastructure for online payments, digital payouts, and acquiring.
We work with PSPs, ISOs, fintech platforms, and global merchants, helping them scale efficiently, operate reliably, and meet the requirements of a regulated financial environment.
As we continue expanding our B2B partnerships division, we are looking for a skilled and motivated Account Manager to develop long-term relationships with key partners and ensure the stability of both operational and commercial processes.
Role Overview
The Account Manager will be responsible for managing and growing partnerships with ISOs, PSPs, and strategic clients.
This is a full-cycle, end-to-end position covering all stages of the partner journey — from lead evaluation and onboarding support to performance analysis, risk monitoring, and involvement in compliance processes.
If you enjoy a blend of analytics, communication, and deep operational immersion into fintech processes, this role is an excellent match.
Key Responsibilities
• Build and maintain strong relationships with assigned ISOs, PSPs, and strategic merchants.
• Act as the main point of contact throughout the entire partnership lifecycle.
• Conduct regular business reviews, identify growth opportunities, and proactively resolve issues.
• Oversee the full client journey: from lead qualification and onboarding to integration, operational support, and portfolio optimisation.
• Take over qualified leads from the Sales pipeline, assess suitability, and guide partners through onboarding requirements.
• Coordinate cross-functional communication between Compliance, Risk, Operations, Technical, and Finance teams.
• Monitor key indicators such as volumes, chargebacks, reserves, margins, and overall risk exposure.
• Support Compliance and Risk teams during periodic reviews, ODD, and KYC/KYB updates.
• Ensure partner activities remain aligned with scheme rules and internal policies.
• Maintain accurate CRM records and track all partner interactions, documentation, and operational updates.
• Provide structured feedback on product needs, market trends, and recurring partner requests.
• Serve as a bridge between commercial objectives and operational execution.
Requirements
Must-Have:
• 3+ years of experience in account management, partner management, or client success within a PSP, fintech, or acquiring organisation.
• Strong understanding of card acquiring processes: transaction flows, settlements, chargebacks, reserves, and scheme compliance.
• Proven experience managing relationships with ISOs, PSPs, or technology-driven partners.
• Hands-on experience with merchant onboarding and knowledge of KYC/KYB, risk assessment, and due diligence processes.
• Ability to interpret performance data and convert insights into actionable strategies.
• High level of independence, organisational skills, and ability to manage multiple projects simultaneously.
Nice to Have:
• Experience working with regulated financial institutions.
• Knowledge of international payment flows and cross-border business models.
• Additional European language.
• Experience with CRM and ticketing systems.
What We Offer
• Remote work or office locations in Malta/UK (with relocation/administrative support if needed).
• Opportunity to work with key international partners (ISO, PSP, fintech platforms).
• High degree of ownership and direct influence on commercial performance.
• Modern equipment and all necessary tools for productive work.
• Professional growth within a strong fintech team.
• Participation in international industry and fintech events.
• Competitive compensation + performance-based bonuses.
If you're looking to grow in an international fintech environment, build strong strategic partnerships, and work confidently with payment processes — we’d love to meet you!
