We are a UK-based Payment Acquirer and a Principal Member of Visa and Mastercard.
We operate at the top layer of the payments ecosystem and own our financial and technological infrastructure, ensuring full operational control and independence.
The company operates as a fintech scale-up with a strong business focus: fast decision-making, minimal hierarchy, and clear ownership of results.
We work closely with a product company, influence functional development, and use the product as a core tool in our day-to-day operational and compliance processes.
Our work spans the core elements of the payments stack: acquiring, card schemes, transaction flows, risk, compliance, and infrastructure.
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Operations Manager (Card Payments)
Full Remote · EU · Product · 3 years of experience · English - C1About the Role We are looking for an Operations Manager to take ownership of core acquiring and payment operations related to card payments. This role is a foundational step in building a dedicated Operations function within the company. Requirements •...About the Role
We are looking for an Operations Manager to take ownership of core acquiring and payment operations related to card payments. This role is a foundational step in building a dedicated Operations function within the company.
Requirements
• 2–3+ years of experience in Payment Operations or Back Office within a regulated financial institution
• Mandatory hands-on experience with card payments (Visa / Mastercard)
• Experience working with payment infrastructure (core banking systems, payment gateways, acquiring platforms)
• Strong Excel and data analysis skills
• Solid understanding of KYC and CDD processes
• Functional knowledge of FCA regulations and card scheme rules (Visa / Mastercard)
• High attention to detail and strong operational discipline
Responsibilities
• Onboarding & Underwriting: Manage the merchant onboarding queue, complete initial reviews within SLAs, collect KYC/AML documentation, and escalate cases to Risk or Compliance where required
• Payment Operations: Oversee daily settlement cycles and ensure timely payouts to merchants for card transactions
• Reconciliation: Perform daily reconciliation of card transactions, investigate and resolve breaks and exceptions, and validate data integrity by comparing system volumes with bank balances
• Dispute Management: Manage chargeback and dispute processes for card payments, notify merchants, and submit defence documentation to card schemes within required timelines
• Process Optimisation: Identify friction points in onboarding and operational workflows, collaborate with Tech and Product teams on automation initiatives, and maintain up-to-date Standard Operating Procedures (SOPs)
• Scheme Reporting: Prepare and submit operational and compliance reports to Visa and Mastercard
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