UAconnects

Retention Team Leader

Join one of the leading global brokerage firms and become part of a high-performing, dynamic team in the exciting world of Forex and CFD trading. With a strong international presence and over a decade of success, we empower traders worldwide by providing innovative tools, advanced platforms, and exceptional support.

Position: Retention Team Leader

Location: Kiev & Odessa Offices, Ukraine

Employment Type: Full-time

The Opportunity

We are seeking a High-Caliber Retention Team Leader to lead, inspire, and manage our retention team. This is a high-impact role where you will drive team performance, implement retention strategies, and ensure exceptional client satisfaction.

Key Responsibilities

• Lead, coach, and motivate a team of retention agents to achieve performance targets.

• Develop and implement retention strategies to maximize client satisfaction and loyalty.

• Monitor team KPIs and provide performance feedback and training.

• Analyse client behaviour, track churn, and identify opportunities to improve retention.

• Collaborate with management to optimize processes, reporting, and data-driven decision-making.

• Ensure compliance with company policies, regulatory requirements, and best practices.

Ideal Candidate

• Proven leadership experience in Forex, CFD, or financial services retention or sales teams.

• Strong track record in managing high-performing teams and achieving ambitious KPIs.

• Excellent communication, interpersonal, and analytical skills.

• Results-driven, proactive, and able to thrive in a fast-paced environment.

• Ability to mentor and develop team members for long-term success.

What We Offer

• Competitive basic salary with an attractive commission structure.

• Opportunity to work in a dynamic, multinational, and multicultural environment.

• Career growth and professional development opportunities.

• Access to cutting-edge tools and technology to drive team success.

Ready to Lead a Winning Team?

If you have the experience, drive, and ambition to lead a high-performing retention team, we want to hear from you!

Only shortlisted candidates will be contacted. All applications will be treated with strict confidentiality

Join one of the leading global brokerage firms and become part of a fast-growing, high-performing sales team in the exciting world of Forex and CFD trading. With a strong international presence and over a decade of industry leadership, we are a fully regulated entity dedicated to transparency and excellence.

We are a dominant force in the African market, empowering thousands of traders across the continent with innovative tools, expert support, and top-tier trading platforms. We are currently expanding our strategic operations in Kiev and Odessa, Ukraine and we are looking for enthusiastic and motivated individuals to join our Retention Department.

Position: Retention Agent

Location: Both Remote and In Office options (Kiev,Odesa, Ukraine)

The Opportunity

We are looking for Retention Agents to join our dynamic and multicultural team. In this role, you will be responsible for building and maintaining strong relationships with existing clients to ensure satisfaction, enhance loyalty, and drive long-term engagement with our company’s products and services.

Key Responsibilities

• Build and maintain positive relationships with existing clients.

• Contact clients by phone, email, or chat to ensure satisfaction and engagement.

• Educate clients about trading platforms, products, and available tools.

• Assist clients with inquiries and guide them through the trading process.

• Work towards achieving individual and team targets.

• Support clients in developing their trading potential.

• Collaborate with colleagues to enhance the overall client experience.

Requirements

• Proven experience in Retention is a very strong advantage.

• A strong “winner’s spirit” and positive attitude.

• Excellent communication and interpersonal skills.

• High motivation to learn and grow in the financial sector.

• Good command of English (additional languages are an advantage).

• Ability to thrive in a dynamic, target-driven environment.

What We Offer

• Full training and ongoing support from industry professionals.

• Competitive base salary ($800) plus attractive commission structure (depends on your knowledge and experience)

• Career growth opportunities within an international company.

• Friendly and multicultural work environment.

How to Apply

Ready to take your career to the next level? 

If you are passionate about building relationships and driving success in a fast-paced FinTech environment, we want to hear from you! Join a team that values ambition, growth, and professional excellence.

Only shortlisted candidates will be contacted. All applications will be treated with strict confidentiality.