UAB Selesa

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We are looking for a Level 2 Support Specialist to act as the technical bridge between customer-facing Level 1 agents and Level 3 team, responsible for investigating and resolving complex issues in integrations with partners, payments, bonus malfunctions, and other platform issues. s.

Responsibilities

• Resolve complex technical incidents related to games, transactions processing, API requests
• Perform root cause analysis,prepare incident reports, escalate to L3 or dev team
• Manage second line investigation of issues and testing of newly released games 
• Perform detailed testing of the integrations with providers and operators
• Analyze logs and metrics to identify failures or anomalies
• Gather client requirements to coordinate with team
• Provide help to customer inquiries
• Coordinate the communication flow between L1 and L3 teams for escalated issues.
• Handle client escalations by updating status flags, escalating to L3.
• Identify and troubleshoot different types of APIs and customer integrations issues
• Maintain internal documentation

Requirements:

• Excellent communication skills
• Good knowledge of ticketing systems
• General understanding of client-server architecture
•  iGaming-specific knowledge would be a plus
• 2+ years of experience in Customer or Technical Support
• Strong analytical and troubleshooting mindset
• Expertise with documenting processes and knowledge
• Proficiency in English
• Strong attention to detail and teamwork skills
• Ability to meet deadlines in a fast-paced environment

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammates

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you share examples from your portfolio that showcase your Level 2 Support experience?
3. What are your monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?
4. What is your notice period and how soon can you join ?

Who we are:

Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:
We are seeking an Account and Content Manager with strong initiative, negotiation, and communication skills to serve as the primary point of contact and build long-term relationships with clients (platforms) and partners (game providers).

Responsibilities:

• Help clients and partners through email, online presentations, screen-share 
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Keeping current clients satisfied and delivering exceptional service on a day-to-day basis
• Monitor and analyze ongoing process
• Working with the Sales team to onboard and integrate new clients and developing existing client relationships

• Liaise between the clients and internal teams

   

Requirements:

• Exceptional negotiation communication skills 
• iGaming experience is a must 
• Proficient in English at both written and spoken
• Industry experience in slot games is a plus
• Experience as an account manager, sales representative, or business development manager in a gambling or tech company.
• Strong attention to detail and teamwork skills.

• Ability to meet deadlines in a fast-paced environment.

   

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement
• Supportive and positive work culture, collaborating with like-minded teammates

The recruitment process will include a three-day pre-trial period, during which we will test your skills. This period is paid. After successfully completing the pre-trial, an interview will follow. If the interview is successful, the next step will be an offer..

Screening questions:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Сan you share examples from your portfolio that showcase your account management-related skills, particularly for gambling tech? 
3. What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)
4. What is your notice period and how soon can you join us?

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We are seeking a Financial Statement and Audit Specialist based in Ukraine to be responsible for preparing regular financial reports and conducting audits to ensure accurate and timely accounting. 

Responsibilities:

• Prepare monthly financial reports
• Plan and perform audits to make sure that the financial records are fair and accurate.
• Develop process improvements to refine the quality and effectiveness of deliverables.
• Develop clear and complete reports of audit procedures and findings.
• Maintain financial and audit documentation according to established standards.
• Organize financial and audit training as required.
• Manage reconciliation and cash.
• Communicate with internal and external company’s partners.

Requirements:

• A bachelor's or master's degree in accounting or accounting sciences.
• Certification as a Certified Internal Auditor, Certified Financial Services Auditor, or similar.
• At least 2 years experience as a financial accountant, financial analyst, or business accountant in Ukraine.
• A thorough understanding of key areas such as risk, compliance, and financial legislation.
• Proficient at detailed report writing and presentation
• At least Intermediate English language proficiency
• Industry experience in slot games is a plus
• Strong attention to detail and teamwork skills

• Ability to meet deadlines in a fast-paced environment

   

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammates

   

The recruitment process will include a three-day pre-trial period, during which we will test your skills. This period is paid. After successfully completing the pre-trial, an interview will follow. If the interview is successful, the next step will be an offer.

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Please explain to us your experience in accounting and audit.
3. What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?
4. What is your notice period and how soon can you join ?

Who we are:

Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We are seeking an Account & Sales Manager with strong initiative, negotiation, and communication skills to act as a key link between the organization and its external stakeholders. The role will focus on building and maintaining long-term relationships with clients (platforms) and partners (game providers), while identifying new business opportunities and supporting the growth of existing partnerships.

This position combines account management and sales responsibilities, requiring a proactive, relationship-driven individual who can effectively manage client needs, negotiate commercial terms, and contribute to the company's overall business development.

Responsibilities:

• Support business growth through proactive customer engagement and relationship management.
• Build and maintain strong, professional relationships with clients to drive account growth and ensure high levels of client satisfaction.
• Manage B2B client relationships and negotiate contracts and commercial agreements.
• Facilitate communication across cross-functional teams to ensure alignment on business objectives and smooth execution.
• Maintain regular contact with existing clients, understand their needs, and identify opportunities to strengthen and grow partnerships.
• Develop and propose new campaign ideas and initiatives in collaboration with clients and partners.
• Provide ongoing support to clients and partners via email, online presentations, screen sharing, Teams and other communication channels.
• Ensure the timely and successful delivery of solutions in line with customer needs and objectives.
• Clearly communicate the progress of monthly and quarterly initiatives to both internal and external stakeholders.
• Forecast, monitor, and track key account metrics and performance.
• Monitor client satisfaction and provide exceptional day-to-day service to maintain strong, long-term relationships.
• Monitor and analyze ongoing processes to identify areas for improvement and ensure operational efficiency.
• Work closely with the Sales team to onboard and integrate new clients and support the development and growth of existing client relationships.

Requirements

• Proven experience in Account Management, Sales, or Business Development, preferably within the iGaming, gambling, online casino industry.
• iGaming experience is a must; 
• Strong interpersonal and relationship-building skills, with the ability to engage effectively with clients, partners, and external stakeholders.
• Proven experience managing B2B clients and building long-term business relationships.
• Strong negotiation, communication, and presentation skills.
• Experience managing or contributing to cross-functional projects and coordinating with internal teams.
• Prior experience preparing and supporting executive-level presentations, proposals, and business meetings.
• Experience with CRM tools and project management platforms.
• Strong customer service skills with a proactive and solution-oriented approach.
• Excellent written and spoken English.
• Strong attention to detail and the ability to work effectively as part of a team.
• Ability to prioritize tasks, meet deadlines, and perform effectively in a fast-paced, dynamic environment.

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement
• Supportive and positive work culture, collaborating with like-minded teammates

The recruitment process will include a three-day pre-trial period, during which we will test your skills. This period is paid. After successfully completing the pre-trial, an interview will follow. If the interview is successful, the next step will be an offer.

Screening questions:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Please share examples of your previous experience or portfolio that demonstrate your account and sales management skills, particularly within iGaming, gambling technology.
3. What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?
4. What is your notice period and how soon can you join ? 

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We are looking for a Level 1 Support Specialist to handle basic troubleshooting using predefined scripts and standard operating procedures. As a game provider company, we need a Tier 1 to manage the first point of contact for technical support, focusing on resolving game malfunctions, platform-related issues, and user inquiries via chat or ticketing systems.

Responsibilities

• Resolve simple technical issues, such as password resets, software installations
• Respond to support tickets via channels like email, group chats
• Troubleshoot basic user errors
• Manage service requests and monitor alerts, service desk and group chats, provide clear updates to partners 
• Report game malfunctions, platform errors, and user queries to game providers and to internal departments
• Categorize and prioritize incoming requests from clients
• Collect basic technical evidence on incidents and errors
• Create configurations in internal systems
• Assist clients with games or service-related questions

Requirements:

• Excellent communication skills
• Hands-on experience with ticketing systems
• General understanding of client-server architecture
• Proven experience in customer service or related roles
• 2+ Experience as a Support L1 Specialist (B2B/B2C/Gaming).
• Proficiency in English
• Strong attention to detail and teamwork skills
• Ability to meet deadlines in a fast-paced environment

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammates

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you share examples from your portfolio that showcase your Level 1 Support experience?
3. What are your monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?
4. What is your notice period and how soon can you join ?