TrueLabel

🎯 Role Overview

As a HR People Partner, you will act as a trusted advisor to leaders and teams, helping scale people practices while preserving speed, culture, and performance standards.

You will work at the intersection of business and People processes — supporting managers in building effective teams, improving engagement, and driving organizational maturity. This is a hands-on role combining advisory, operational ownership, and data-informed decision-making.

Your impact will be measured through team health, retention, performance clarity, and overall organizational effectiveness.
 

⚙️ Your Tasks:

• Partner with business leaders on org design, team effectiveness, engagement, retention, and culture;
• Support performance management cycles: goal setting, feedback routines, reviews, and improvement plans;
• Coach managers on leadership skills: communication, delegation, motivation, conflict resolution, team development;
• Own key employee lifecycle touchpoints: onboarding, probation success, internal mobility, offboarding insights;
• Lead employee relations processes: sensitive conversations, conflict mediation, investigations when required;
• Identify early people risks (burnout, disengagement, attrition) and implement preventive actions;
• Translate People strategy into practical, team-level initiatives with clear adoption and accountability;
• Use data (pulse surveys, retention metrics, performance insights) to drive recommendations and decisions;
• Collaborate with HR Ops, Talent Acquisition, and managers to ensure smooth end-to-end People processes;
• Build scalable frameworks, manager toolkits, and structured practices as the company grows;
   

📈 What Success Looks Like (First 3–6 Months):

• Built trusted partnerships with key leaders and became a reliable business-oriented advisor;
• Established consistent manager cadence (quality 1:1s, structured feedback, escalation clarity);
• Improved clarity and consistency in performance conversations and expectation setting;
• Delivered 1–2 targeted engagement or retention initiatives based on data insights;
• Transformed employee signals (surveys, attrition reasons, probation outcomes) into clear action plans;
• Increased consistency and maturity of People practices across teams.
   

👤 Our Criteria:

• 3+ years of experience as People Partner / HRBP / People Ops in a scaling environment (tech/product is a plus);
• Strong coaching skills and ability to influence without formal authority;
• Solid understanding of performance management, employee relations, and organizational development fundamentals;
• Comfortable working with ambiguity and building structure where it doesn’t yet exist;
• Data-informed mindset and confidence interpreting metrics;
• High emotional intelligence, confidentiality, and strong communication skills;
• English proficiency (written and spoken).
   

💼 Our Offer:

• We are global, we don’t stick to office or remote options only;
• We trust and value each other and provide unlimited vacation days and sick-leaves;
• We support our people and provide relocation options for team members, who are interested;
• We encourage growth and cover 50% for learning expenses;
• We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, building our company around talents above anything else;
• We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas - an opportunity to have visible and immediate impact.

We are inviting a Payment Officer to join our Customer Success team to help them with processing requests, and transactions, managing communication, and improving internal processes!
 

Your task:

• Work 12-hour shifts (day and night), with a schedule that you choose yourself;
• Processing requests in Slack from agents, VIP managers, and other teams quickly and masterfully;
• Anti-fraud chat and bank transfers monitoring (decode), processing of each request;
• Strict adherence to regulations;
• Reporting bugs and problems with payment systems;
• Communication with departments to resolve problems;
• Sending emails when withdrawal is delayed, checking balances on payment systems;
• Communication with payment providers, resolving transaction nuances;
• Help in solving problems that users may encounter.
   

Our criteria:

• 1+ years of working experience in this field;
• Understanding the role of customer success manager on a project;
• Analytical skill set;
• Knowledge of fraud cases, i-gaming regulations, gamers’ behavior;
• English level (B1-B2);
• Knowledge and understanding of the i-gaming sphere and payment systems.
   

Our offer:

• We are global, we don’t stick to office or remote options only;
• We support our people and provide relocation options for team members, who are interested;
• We encourage growth and cover 50% of learning expenses;
• We hold yearly performance reviews to help our team members grow and reach new heights, and reward results with regular performance bonuses;
• We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else;
• We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas — an opportunity to have a visible and immediate impact.
• We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.

We are inviting a Payment Officer to join our Customer Success team to help them with processing requests, and transactions, managing communication, and improving internal processes!
 

Your task:

• Work 12-hour shifts (day and night), with a schedule that you choose yourself;
• Processing requests in Slack from agents, VIP managers, and other teams quickly and masterfully;
• Anti-fraud chat and bank transfers monitoring (decode), processing of each request;
• Strict adherence to regulations;
• Reporting bugs and problems with payment systems;
• Communication with departments to resolve problems;
• Sending emails when withdrawal is delayed, checking balances on payment systems;
• Communication with payment providers, resolving transaction nuances;
• Help in solving problems that users may encounter.
   

Our criteria:

• 1+ years of working experience in this field;
• Understanding the role of customer success manager on a project;
• Analytical skill set;
• Knowledge of fraud cases, i-gaming regulations, gamers’ behavior;
• English level (B1-B2);
• Knowledge and understanding of the i-gaming sphere and payment systems.
   

Our offer:

• We are global, we don’t stick to office or remote options only;
• We support our people and provide relocation options for team members, who are interested;
• We encourage growth and cover 50% of learning expenses;
• We hold yearly performance reviews to help our team members grow and reach new heights, and reward results with regular performance bonuses;
• We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else;
• We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas - an opportunity to have a visible and immediate impact.
• We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.

🎯 Role Overview

As a PSP Operations Manager at TrueLabel, you will be responsible for the end-to-end operational setup, configuration, and performance of payment service providers (PSPs) across our iGaming brands. You will play a key role in ensuring stable payment operations, high approval rates, and a smooth user experience, working closely with PSPs and internal teams including product, tech, finance, and support.
 

⚙️ Your Tasks:

• Set up and configure new payment service providers in admin panels, including credentials, brand-level settings, and operational parameters;
• Configure and optimize payment routing in DevCode (PIQ), PayAdmit, and other payment orchestration platforms to improve approval rates and transaction performance;
• Maintain and regularly update the payment knowledge base for each project, including:
  • GEO coverage
  • available payment methods
  • allowed and blocked countries
  • limits, currencies, and provider-specific rules;
• Monitor failed transactions and approval rate drops, analyze root causes, and manage systematic communication with PSPs to resolve issues;
• Perform quality assurance and UX testing for integrated PSP payment methods, validate acceptance behavior, and sign off on completed integrations;
• Collaborate closely with support, finance, and technical teams to ensure smooth payment operations and timely issue resolution;
• Inform support and product teams about payment-related changes, including temporary shutdowns, new payment method launches, or provider-specific restrictions;
• Set up new brands and markets, ensuring correct payment configurations per GEO and compliance requirements;
• Regularly analyze approval rates and failure reasons across all payment methods and brands, providing actionable insights;
• Manage access rights for Payment Officers and Financial teams within payment systems and admin panels;
• Work closely with operators and internal stakeholders to support day-to-day payment operations and fine-tune payment method settings in brand admin panels.
   

👤 Our Criteria:

• 2+ years of experience in iGaming payment operations, PSP onboarding, or a similar role;
• Hands-on experience with PSP admin panels and payment orchestration platforms (e.g. PIQ / PayAdmit or similar);
• Strong understanding of payment flows, approval rates, routing, and the transaction lifecycle;
• Experience working with multiple brands and GEOs;
• High attention to detail and an analytical mindset with the ability to identify patterns in payment failures and performance issues;
• Strong communication skills and experience working with external providers and cross-functional internal teams;
• Upper-intermediate or higher English (written and spoken).
   

💼 Our Offer:

• We are global and open to both remote and office-based work;
• We value work-life balance, with flexible working hours (start anytime between 8 and 11);
• We trust our people and offer unlimited vacation days and sick leave;
• We support professional growth and cover 50% of learning and development expenses;
• We conduct yearly performance reviews with regular performance-based bonuses;
• We believe in potential and actively promote internally, building the company around talent;
• We are small enough for every opinion to be heard and big enough to implement the best ideas quickly;

In the position of Financial Manager of Payment Methods, you will communicate with representatives of providers in English, process large datasets, and participate in process automation.
 

Your tasks:

• Monthly filing of Payment Service Provider (PSP) reporting: Offloading cash flow data, transforming and preparing raw data for analysis.
• Finding and analyzing errors in PSP operation, and proposing solutions.
• Active communication with representatives of payment systems (confident English is required).
• Reconciliation of payment providers’ contractual terms and conditions with actual data.
• Filling and administering the knowledge base on payment providers.
• Participation in the automation of work with data from providers.
   

Our сriteria:

• Strong analytical skills in working with a large amount of data (analyzing cash flows within the framework of PSP, banking, and other financial structures).
• Experience in communicating with representatives of foreign companies in English.
• Advanced Excel user (Power Query, complex formulas, tables at the level of data filling automation). Creation of ready-made templates for adapting source data.
• High level of responsibility and self-organization.
• Knowledge and practice of English, at least at the intermediate level.
• Experience with PSPs (Payment Service Providers), and understanding their working principles for at least 1 year, will be an advantage.
   

Your Strengths:

• Demonstrates a commitment to continuous learning and professional growth.
• Possesses the ability to analyze data, work easily with figures, and find solutions in controversial situations.
• Exhibits responsibility and has no problems with self-organization.
• Is communicative.
   

Our offer:

• We are global, we don’t stick to office or remote options only
• We value work-life balance and start anytime from 8 to 11, with flexible lunchtime
• We trust each other and provide unlimited vacation days and sick-leaves
• We support our people and provide relocation options for team members, who are interested
• We encourage growth and cover 50% of learning expenses
• We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else
• We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas - an opportunity to have a visible and immediate impact