TrueLabel

🎯 Role Overview:
As a Payment Operations Manager, you will be responsible for the setup, testing, and maintenance of payment providers across global markets. You will work closely with Technical, Finance, and Support teams to coordinate new launches, manage configuration limits, and resolve processing issues. The role requires a proactive approach to managing payment flows, helping ensure high platform uptime and smooth day-to-day operations.

⚙️ Your Tasks:

• Set up, configure, and fine-tune payment providers in admin panels (including initial settings, credentials, and brand-level configurations);
• Maintain and regularly update the internal payment knowledge base (GEO coverage, available methods, limits, currencies, and specific provider rules);
• Perform quality testing of integrated payment methods and payment flows, providing sign-off on technical integrations;
• Set up new brands and markets, ensuring correct payment configurations per GEO;
• Manage access rights for internal teams within payment systems and admin panels;
• Coordinate closely with support, finance, and technical teams to ensure smooth day-to-day payment operations;

• Promptly inform support and product teams about any payment-related changes, temporary shutdowns, new launches, or provider-specific limitations.

   

👤 Our Criteria:

• 1+ years of experience in iGaming payments operations, PSP onboarding, or similar roles;
• Hands-on experience with PSP admin panels and payment orchestration platforms (e.g., PIQ, PayAdmit, or similar);
• Solid understanding of payment flows, routing, and the transaction lifecycle;
• Experience working across multiple brands and GEOs;
• High attention to detail to ensure error-free configuration of limits and settings;
• Strong communication skills to effectively interact with cross-functional teams;

• Upper-intermediate or higher English (written and spoken).

   

🧠 Nice to have:

• Experience in monitoring acceptance rate drops, analyzing root causes of failed transactions, and communicating directly with PSPs to resolve complex issues.

   

💼 Our Offer:

• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

We are looking for an L1/L2 Support to join our team under the Team Lead Service Desk. This role is responsible for real-time monitoring and first-line incident response in a 24/7 shift model to maintain platform stability.

⚙️ Your Tasks:
 

• Monitoring & Detection: Continuously monitor system health via Grafana/Zabbix; identify anomalies and catch critical alerts;
• Triage & Response: Assess incident severity/impact, execute initial runbook actions, and escalate to L2/L3 teams when needed;
• Ticket Management: Create, update, and track incident tickets (Jira) with accurate timestamps and descriptions throughout their lifecycle;
• Runbook Execution: Perform standard operations (restarts, validation checks) and report any documentation gaps;
• Communication & Handover: Provide real-time updates in incident channels and ensure smooth shift handovers.

👤Our criteria:

Hard Skills:

• 1-2+ years of experience in Tech Support, NOC, or Production Support;
• Strong understanding of the incident lifecycle (Detection, Triage, Escalation, Closure);
• Hands-on experience with monitoring tools (Grafana, Zabbix, New Relic) and ticketing systems (Jira SM);

• Basic understanding of Web applications, APIs, logs, metrics, and cloud infrastructure.

   

Soft Skills:

• Strict execution discipline and high attention to detail;
• Clear, concise communication and stress resilience during high-severity incidents;

• Full readiness for a 24/7 shift schedule (including nights, weekends, and holidays).

   

Nice to Have:

• Experience in high-load environments (FinTech, Gaming, SaaS);
• Familiarity with alerting tools (PagerDuty / Opsgenie);

• Basic understanding of AWS / Kubernetes.

   

Working Conditions:

• 24/7 shift-based schedule;

• Fast-paced, high-load production environment requiring quick and accurate responses.

   

💼 Our Offer:

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

 🎯 Role Overview:

We're an iGaming product company building and operating white-label casino and betting platforms — web products, payment systems, and game integrations across dozens of brands;

Our QA function currently consists of 20+ manual QA engineers and a small automation team distributed across 7 product teams:

• Platform Core;
• Payments;
• Brand Setup;
• Operations;
• Games.

We're looking for a Head of QA to transform our quality assurance function from a reactive, manual-heavy process into a proactive, metrics-driven, automation-first practice;

This is a change-agent role, not a caretaker role. You'll own the QA strategy, rebuild processes, introduce and manage quality metrics, and drive the reduction of manual testing through automation and AI tooling;

You'll report to the CDO and work closely with PMs, development leads, and the Release Manager.
 

     👤 Our Criteria:

• 7+ years of experience in QA, including 3+ years leading QA teams of 10+ engineers across multiple product teams;
• Proven track record of transforming QA processes — you've moved at least one organization from reactive "firefighting" testing to proactive quality engineering through shift-left practices, risk-based testing, and quality gates in the delivery pipeline;
• Hands-on experience designing, implementing, and managing quality metrics: escaped defects, reopen rate, test coverage, time-in-QA, release timeliness — and using them to manage the team, not just report results;
• Strong experience building and scaling test automation: defining automation strategy, prioritizing automation based on ROI, growing AQA capacity, and integrating automated suites into CI/CD pipelines;
• Practical, demonstrable experience using AI tools in QA workflows — including test case generation, autonomous/agent-based testing, AI-assisted test maintenance, and LLM-based log and defect analysis. Not just "interested in" — but actual production usage with measurable results;
• Experience with QA estimation and capacity planning (estimates vs. actuals, workload balancing across teams);
• Strong understanding of testing web applications, APIs, and integrations; comfortable working with logs, API responses, and DB queries;
• Experience managing Jira/Confluence-based workflows, including standardizing workflows and statuses across teams;
• Strong people leadership skills: hiring, performance reviews, grading, growth plans, and retention of senior engineers.
  
  ⚙️ Your Tasks:
• Own and rebuild QA processes across all product teams: unified test strategy, entry/exit criteria, consistent workflows, defect lifecycle management (including acceptance quality measurement where it doesn't exist today), and documentation standards;
• Introduce and manage quality metrics: define the metric framework, set targets, build dashboards, review results monthly with team leads and the CDO, and integrate quality metrics into the team KPI framework;
• Shift the QA organization from reactive to proactive: involve QA at the requirements and design stages, implement risk-based test planning, and focus on regression prevention instead of regression firefighting;
• Drive test automation: define the automation roadmap, grow the AQA function, prioritize automation areas (regression, smoke tests, payment-critical flows), integrate automation into release pipelines, and measurably reduce manual testing quarter over quarter;
• Introduce AI tooling into daily QA workflows: select tools, run pilots, train the team, and measure impact on throughput and test coverage;
• Manage the QA organization: conduct performance reviews and grading, balance workload across teams, improve time-logging discipline, address overtime issues, and build hiring and growth tracks for QA leads;
• Improve product stability: own escaped-defect analysis, drive root-cause investigations with development leads, and reduce reopen rates in the weakest-performing teams;
• Continuously optimize QA processes through regular retrospectives and quarterly improvement goals with measurable outcomes.
  
  🧠 Nice to have:
• iGaming / gambling / betting domain experience (platforms, game providers, payment integrations, multi-brand setups);
• Payments/fintech testing background (transaction flows, PSP integrations, reconciliation);
• Hands-on coding skills sufficient to review AQA framework decisions (JS/TS, Python, or Java);
• Experience introducing QA metrics into bonus/KPI systems while maintaining team trust.
   

     💼 Our Offer

• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

🎯 Role Overview:

As TrueLabel’s Head of Payments you will become the driving force of our team! You’ll get to travel and meet partners, all while leading our payments strategy, performance, and operations end-to-end. Your mandate: deliver best-in-class approval rates and customer experience at the lowest possible cost—while keeping us compliant, scalable, and ready for new markets.

⚙️Your Tasks:​
 

• Strategy: Scale payment solutions for Tier 1 & Tier 2 GEOs;
• Partnerships: Source, negotiate, and integrate new PSPs, Acquirers, and APMs;
• Optimization: Maximize Success Rates and minimize transaction costs/latencies;
• Risk Management: Oversee anti-fraud, chargebacks, and compliance (AML/KYC);

• Analysis: Monitor P&L per payment method and provide data-driven reports.

   

👤Our criteria:
 

• 3+ years in a senior Payments role within iGaming/Gambling;
• Expertise in High-Risk processing (Cards, P2P, Crypto);
• Strong network of active contacts with PSPs and acquiring banks;
• Experience with Tier 1 & Tier 2 regulatory and payment landscapes;
• Upper-Intermediate English and strong negotiation skills.

💼 Our offer:
 

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

🎯 Role Overview:

We’re a small engineering team building and running a set of distributed backend services and real-time web applications. We’re looking for a developer first and foremost — someone who’s strong with backend and full-stack work and enjoys shipping. On top of that, we value T-shaped breadth: the ability to step beyond the codebase when needed — into deployment, server operations, and observability — rather than handing everything off. Development is the core of the job; the operational side is the valuable second dimension.

 

⚙️ Your Tasks:

• End-to-End Feature Delivery: Write clean, tested, and maintainable backend code (primarily within our core Elixir/Phoenix stack), owning features from concept to production;
• Look Beyond the Code (T-Shaped Approach): Reach past the application layer when needed—following issues into infrastructure, servers, or deployment pipelines to fix them yourself;
• Observability & System Monitoring: Work with Grafana, Prometheus, and log pipelines (Loki / Alloy) to understand production system behavior and investigate data-related issues;
• Server & Infrastructure Operations: Manage and configure Linux servers, Docker / Docker Compose, Nginx, deployment pipelines, and handle basic networking tasks;
• Cloudflare Administration: Manage DNS, Load Balancers, and Cache Rules to ensure platform stability, security, and performance;

• Support Contextual Tasks: Occasionally handle small, self-contained tasks in PHP when the business or legacy components require it.

   

👤 Our criteria:

Must-have:

• Solid Backend / Full-Stack Experience: A proven track record of shipping production code and a deep understanding of software engineering depth;
• Database & Code Quality: Strong comfort with relational databases (PostgreSQL or similar) and a habit of writing highly tested, maintainable code;
• DevOps & CI/CD: Hands-on familiarity with Docker and modern CI/CD-based deployment workflows.
• Web Fundamentals: Solid working knowledge of core web infrastructure—HTTP, DNS, TLS, and networking basics;

• A T-shaped Mindset: You are a developer at your core, but you are happy to manage servers and read dashboards rather than treating ops as “someone else’s problem.”

   

Nice-to-have:

• BEAM Ecosystem Experience: Knowledge of Elixir / Erlang / OTP (Phoenix, LiveView, GenServers, distributed BEAM);
• Basic PHP: Ability to pick up and execute small, isolated tasks in PHP;
• Hands-on Observability: Practical experience setting up or navigating Grafana, Prometheus, and Loki;
• Cloudflare Management: Experience configuring DNS, Load Balancers, and Cache Rules;

• Linux & Infrastructure as Code: Experience with Linux server administration, Nginx, and IaC tools (specifically Ansible).

   

💼 Our offer:

 

• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

🎯 Role Overview:

We are looking for a powerhouse Lead of Business Development to lead our growth strategy and expand our footprint in the global iGaming market. You aren't just a strategist; you are a "hands-on" closer who understands the plumbing of the payments industry. You will be responsible for the full lifecycle of partner acquisition—from scouting Tier-1 merchants to navigating the complexities of KYC/Compliance and ensuring a smooth "Go-Live."

⚙️ Your Tasks:

Market Expansion & Strategy:

• Identify and penetrate new geographic markets, selecting the optimal mix of Acquirers, Local Payment Methods (LPMs), and APMs for each region;

• Conduct deep-dive market analysis to stay ahead of PSP trends and competitor offerings.

   

End-to-End Sales & Partnership Management:

• Lead the full sales cycle: prospecting, high-level negotiations, and closing deals with Tier-1 iGaming operators;

• Negotiate complex commercial terms and legal contracts to ensure win-win partnerships.

   

Technical Onboarding & Coordination:

• Bridge the gap between the client and our internal teams;
• Manage the Onboarding/KYC process, ensuring all regulatory and compliance requirements are met without friction;

• Coordinate with technical teams to oversee API integrations and product setups.

   

Portfolio Optimization & Go-Live:

• Take full accountability for the "Go-Live" phase, including testing and initial volume monitoring;
• Continuously evaluate the performance of existing payment routes to maximize conversion rates for merchants.

👤Our criteria:

• Experience: 5+ years of Business Development experience within the Payments (PSP/Acquiring) or iGaming industry. Tier-1 company background is a significant plus;
• Industry Fluency: Deep understanding of the iGaming ecosystem, including gambling licenses (MGA, Curacao, etc.) and regulatory frameworks;
• Payment Expertise: Strong knowledge of card processing, alternative payment methods (e.g., Pix, UPI, Open Banking), and the technical flow of a transaction;
• Hands-on Execution: Proven track record of "working with your hands"—you have personally sourced providers, negotiated rates, and managed integrations;
• Compliance Savvy: Familiarity with high-risk merchant onboarding and the nuances of AML/KYC requirements;
• Networking: An existing "Rolodex" of contacts within the online casino/sportsbook industry is highly desirable;

• Languages: Fluency in English is mandatory; additional languages relevant to emerging markets are a plus. Fluency in Ukrainian/Russian. 

   

💼 Our Offer:

• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

🎯 Role Overview:
As a Sportsbook Manager at TrueLabel, you will play a key role in launching and managing sportsbook integrations across multiple brands. You will coordinate the integration process from preparation through production launch, ensuring seamless collaboration between clients, sportsbook providers, and internal teams.
This role is ideal for someone who enjoys organizing processes, managing multiple projects simultaneously, building strong communication, and driving initiatives through to successful completion.


⚙️ Your Tasks:

• Coordinate sportsbook setup and launch across multiple brands simultaneously;
• Collaborate with business owners, stakeholders, and internal teams to ensure integrations align with business requirements;
• Track project progress, monitor task completion, and keep delivery on schedule;
• Maintain and improve onboarding and launch processes;
• Prepare and maintain operational and product documentation when needed;
• Act as the primary point of contact between operators (clients), sportsbook providers, and internal teams;
• Facilitate timely communication, information sharing, and issue resolution throughout the integration process;
• Partner with the Design team on sportsbook interface and user experience improvements;
• Work closely with the Development team on implementation, integration status, and post-launch support;
• Consult operators on sportsbook functionality and configuration;
• Provide stakeholders and clients with regular updates on integration progress and launch timelines.
   

👤 Our Criteria:

• 1+ year of experience as a Sportsbook Manager, Content Manager, or in a similar role within the iGaming industry;
• Experience coordinating multiple projects or integrations simultaneously is a strong advantage;
• Strong organizational and communication skills;
• Ability to manage multiple priorities, meet deadlines, and maintain close attention to detail;
• A responsible and proactive approach to work;
• Confidence working with clients, external partners, and cross-functional teams;
• Strong written and spoken English.
   

💼 Our Offer:

• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

🎯 Role Overview

We are building a B2B iGaming platform, and as an Operational Product Manager at TrueLabel you will be responsible for shaping the Casino product vision, authoring product specifications, and collaborating with customers and cross-functional teams to deliver a high-quality Online Casino solution.

You will also support and continuously improve the product post-go-live by collecting customer feedback and driving product enhancements.

⚙️Your Tasks:

• Operational Performance Management: daily monitoring of backlog health and key product performance metrics, with proactive identification and resolution of issues impacting delivery and business outcomes
• Cross-Functional Coordination: fostering effective collaboration across Product, Development, QA, Operations, and other stakeholders to ensure alignment and successful execution of initiatives
• Process Optimization: identifying operational bottlenecks, conducting process audits, and implementing continuous improvements to enhance efficiency, productivity, and overall operational performance
• Full Product Management: owning the end-to-end product process — from Backlog and Analysis to Design, Development, Testing, and Data Review
• Documentation Management: authoring technical product specifications, user guides, and product documentation at the deepest level of detail while keeping solutions simple and clear
• Backlog and Sprint Management: managing the backlog and planning sprints in alignment with sprint goals and business priorities
• Stakeholder and Delivery Management: communicating updates and results to stakeholders and leadership, ensuring the highest release quality before go-live by working closely with the QA team and conducting extensive acceptance testing

👤 Our Criteria:

• 2+ years of experience as a Product Manager in iGaming (online casino: slots / live) on Tier-1 markets
• Strong understanding of data-driven product management and user behavior analysis
• Strong business judgment and decision-making skills — ability to identify, prioritize, and articulate the highest-impact initiatives
• Deep understanding of product development planning processes and effective collaboration with technical teams (developers, designers, QA)
• Excellent communication and problem-solving skills
• Hands-on experience with tools such as Jira, Notion, Confluence, Figma or similar
• English level Upper-Intermediate or higher

Nice to have:

• Deep expertise in back-office admin panels across various platforms (white-label and proprietary)

💼 Our Offer

• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

🎯 Role Overview

We are looking for a Head of Business Account Management to lead and scale our account management function within an iGaming platform.
This role is responsible for building strong relationships with partners (operators), driving revenue growth, improving retention, and ensuring high-quality service delivery across all accounts.
You will play a key role in bridging business, product, and operations, acting as a strategic partner for our clients.

 

⚙️ Your Tasks:

• Lead and develop the Account Management team
• Own the full lifecycle of partner relationships: onboarding, growth, retention etc
• Build and maintain strong relationships with key partners (casino operators, brands)
• Drive revenue growth through upsell, cross-sell, and optimization of partner performance
• Monitor and improve partner KPIs (GGR, turnover, retention, LTV, activity levels)
• Act as the main escalation point for key accounts and complex issues
• Collaborate closely with Product, Payments, CRM, and Tech teams to improve partner experience
• Identify growth opportunities and propose strategic initiatives for partner development
• Analyze partner performance and provide actionable insights
• Participate in negotiations of commercial terms and contracts
• Represent the company at industry events and conferences (SiGMA, ICE, iGB, etc.)

👤 Our Criteria:

• 4+ years of experience in Account Management / Key Account Managementin iGaming
• Proven experience in a leadership role (Team Lead / Head level)
• Strong understanding of iGaming ecosystem (casino, sportsbook, platforms, providers)
• Strong commercial mindset and ability to drive revenue
• Experience working with Tier 1 / regulated markets is a strong plus
• Excellent communication and negotiation skills
• Data-driven approach and ability to work with KPIs
• Ability to manage multiple stakeholders and complex accounts
• English — Upper-Intermediate+

Nice to have:

• Experience working with platform products (aggregators / white label / turnkey solutions)
• Understanding of payments and PSP landscape
• Experience in CRM / retention strategies
• Existing network in iGaming industry
• Experience working with B2B clients (operators/platform users)

💼 Our Offer:

• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

🎯 Role Overview

As an Account Manager at TrueLabel, you will be responsible for building and maintaining strong relationships with clients while ensuring efficient coordination between internal teams and customer needs. You will work closely with Product, Development, Support, and other internal teams to translate client requests into actionable tasks, manage priorities, and ensure timely delivery in accordance with SLA and internal processes.

The role requires a proactive approach to client communication, task coordination, and process improvement, helping ensure smooth operations and high client satisfaction.

⚙️Your Tasks:

• Maintain regular communication with clients and manage ongoing relationships;
• Collect and clarify client requirements, translating business requests into tasks for internal teams;
• Create and manage tasks in Jira / Service Desk or similar task management systems;
• Monitor task progress, delivery timelines, and SLA compliance;
• Coordinate work between Product, Development, Support, and other departments;
• Organize regular client meetings and prepare follow-up communication;
• Coordinate the resolution of incidents and operational issues affecting clients;
• Document and analyze cases to identify opportunities for process improvements.

👤 Our Criteria:

• Minimum 2 years of experience in the gambling / iGaming industry;
• Intermediate or higher English (written and spoken);
• Experience working with task management systems such as Jira or similar tools;
• Strong communication and client relationship management skills;
• Ability to manage multiple priorities and coordinate several teams simultaneously;
• Experience managing a small team of up to 10 people;
• Strong analytical and organizational skills with attention to detail.

🧠Your Strengths

• Ability to balance client needs with internal priorities;Strong coordination and stakeholder management skills;Structured and solution-oriented mindset;
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Strong coordination and stakeholder management skills;
• Structured and solution-oriented mindset;

💼 Our Offer:

• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.