TrueLabel

In the position of Financial Manager of Payment Methods, you will communicate with representatives of providers in English, process large datasets, and participate in process automation.
 

Your tasks:

• Monthly filing of Payment Service Provider (PSP) reporting: Offloading cash flow data, transforming and preparing raw data for analysis.
• Finding and analyzing errors in PSP operation, and proposing solutions.
• Active communication with representatives of payment systems (confident English is required).
• Reconciliation of payment providers’ contractual terms and conditions with actual data.
• Filling and administering the knowledge base on payment providers.
• Participation in the automation of work with data from providers.
   

Our сriteria:

• Strong analytical skills in working with a large amount of data (analyzing cash flows within the framework of PSP, banking, and other financial structures).
• Experience in communicating with representatives of foreign companies in English.
• Advanced Excel user (Power Query, complex formulas, tables at the level of data filling automation). Creation of ready-made templates for adapting source data.
• High level of responsibility and self-organization.
• Knowledge and practice of English, at least at the intermediate level.
• Experience with PSPs (Payment Service Providers), and understanding their working principles for at least 1 year, will be an advantage.
   

Your Strengths:

• Demonstrates a commitment to continuous learning and professional growth.
• Possesses the ability to analyze data, work easily with figures, and find solutions in controversial situations.
• Exhibits responsibility and has no problems with self-organization.
• Is communicative.
   

Our offer:

• We are global, we don’t stick to office or remote options only
• We value work-life balance and start anytime from 8 to 11, with flexible lunchtime
• We trust each other and provide unlimited vacation days and sick-leaves
• We support our people and provide relocation options for team members, who are interested
• We encourage growth and cover 50% of learning expenses
• We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else
• We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas - an opportunity to have a visible and immediate impact

We are inviting a Payment Officer to join our Customer Success team to help them with processing requests, and transactions, managing communication, and improving internal processes!
 

Your task:

• Work 12-hour shifts (day and night), with a schedule that you choose yourself;
• Processing requests in Slack from agents, VIP managers, and other teams quickly and masterfully;
• Anti-fraud chat and bank transfers monitoring (decode), processing of each request;
• Strict adherence to regulations;
• Reporting bugs and problems with payment systems;
• Communication with departments to resolve problems;
• Sending emails when withdrawal is delayed, checking balances on payment systems;
• Communication with payment providers, resolving transaction nuances;
• Help in solving problems that users may encounter.
   

Our criteria:

• 1+ years of working experience in this field;
• Understanding the role of customer success manager on a project;
• Analytical skill set;
• Knowledge of fraud cases, i-gaming regulations, gamers’ behavior;
• English level (B1-B2);
• Knowledge and understanding of the i-gaming sphere and payment systems.
   

Our offer:

• We are global, we don’t stick to office or remote options only;
• We support our people and provide relocation options for team members, who are interested;
• We encourage growth and cover 50% of learning expenses;
• We hold yearly performance reviews to help our team members grow and reach new heights, and reward results with regular performance bonuses;
• We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else;
• We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas - an opportunity to have a visible and immediate impact.
• We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.

🎯 Role Overview

As a Data Analyst at TrueLabel, you will play a key role in driving product and business growth through data. You will work with large volumes of iGaming data, transform raw numbers into clear insights and actionable recommendations, and help teams make confident, data-driven decisions.

This role combines deep analytical work, product research, and close collaboration with product, marketing, and tech teams to identify growth opportunities, validate hypotheses, and improve overall platform performance.
 

⚙️ Your Tasks:

• Conduct product and business research, analyzing user behavior, product performance, and key business metrics;
• Work with data and produce analytical reports and insights to support decision-making across teams;
• Design and maintain a system of dashboards for deep analytics of the product and business domains;
• Work with analytical infrastructure, including ClickHouse, MySQL, and PostHog;
• Design, analyze, and interpret A/B tests in collaboration with Web Analysts and Product Managers;
• Perform hypothesis generation and validation, testing ideas that impact product growth and monetization;
• Analyze data to identify trends, bottlenecks, and growth points within the business;
• Build dashboards in BI tools and ensure clarity, accuracy, and usability for stakeholders;
• Collaborate with Data Engineers on Data Mart development to support scalable analytics solutions.
   

👤 Our Criteria:

• 3+ years of experience in data analytics, including 1+ year in iGaming;
• Strong hands-on expertise in SQL and Python for data analysis;
• Solid understanding of statistics, probability theory, and hypothesis testing;
• Experience working with analytical databases and data infrastructure (ClickHouse, MySQL or similar);
• Proven ability to conduct deep analytical research and translate data into business insights;
• Experience building dashboards and analytical data marts using BI tools (Superset / Tableau / Power BI or similar);
• Familiarity with web analytics tools (PostHog, Amplitude, Google Analytics) is a plus;
• Confident use of Jupyter Notebook, Git, and collaboration tools;
• Business-oriented mindset, autonomy, structured and critical thinking;
• Good written and spoken English.

✨ Extra Value You Bring:

• Ability to see beyond numbers and understand how data impacts product, users, and revenue;
• Proactive mindset — you initiate analyses, not just respond to requests;
• Strong sense of data quality and consistency, ensuring reliable and trustworthy insights;
• Experience working in fast-paced, data-driven product environments;
• Curiosity and willingness to continuously improve analytics approaches and tooling.
   

💼 Our Offer:

• We are global — we don’t stick to office or remote options only;
• Flexible working hours: start anytime from 8 to 11, with a comfortable lunch break;
• Unlimited vacation days and sick-leaves, built on trust and responsibility;
• Relocation support for team members who are open to moving;
• 50% compensation for learning and professional development;
• Yearly performance reviews with transparent growth paths and regular performance bonuses;
• Strong focus on internal promotions and long-term growth;
• A team where every voice is heard and where your work has a visible and immediate impact;
• Thoughtful corporate gifts and team appreciation throughout the year.

🎯 Role Overview

As a PIQ Configuration Manager at TrueLabel, you will be responsible for configuring, optimizing, and monitoring payment method routing within our in-house DevCode (PIQ) platform. You will play a key role in ensuring high payment performance, stability, and scalability, working closely with payment providers, internal teams, and partners to continuously improve payment flows and KPIs.

This role sits at the intersection of payments, analytics, and operations, with a strong focus on data-driven decisions and system optimization.
 

⚙️ Your Tasks:

• Set up and manage routing configurations for payment methods in DevCode (PIQ), including cascading routing and failover logic;
• Monitor and analyze payment performance data, identifying trends, anomalies, and areas for improvement to meet and exceed key KPIs;
• Implement configuration changes based on performance analysis, business needs, and provider recommendations;
• Collaborate closely with Paydirection, analyzing reports and applying configuration improvements based on insights;
• Continuously optimize workflows and configuration processes to improve efficiency, reliability, and scalability;
• Collect, structure, and validate data to support accurate analysis and reporting for internal teams;
• Assist in preparing reports, dashboards, and performance summaries that clearly reflect client and payment method performance;
• Identify system and process improvement opportunities that enhance platform stability, payment success rates, and operational scalability;
• Work directly with payment service providers, staying up to date on their recommendations, settings changes, and product updates to ensure PIQ configurations remain optimal.
   

👤Our Criteria:

• 1+ years of experience in payments, fintech, or iGaming, preferably in a configuration, operations, or analytical role;
• Hands-on experience with payment routing and configuration management, including understanding of cascading routing and failover logic;
• Strong analytical mindset with the ability to investigate issues, identify root causes, and translate data into actionable improvements;
• Experience working with payment performance metrics, reports, and dashboards;
• Good understanding of payment flows and PSP ecosystems, including operational setups and provider recommendations;
• Ability to collaborate effectively with cross-functional teams and external partners;
• Good written and spoken English.
   

💼 Our Offer:

• We are global, we don’t stick to office or remote options only;
• We value work-life balance and start anytime from 8 to 11, with flexible lunchtime;
• We trust each other and provide unlimited vacation days and sick-leaves;
• We support our people and provide relocation options for team members, who are interested;
• We encourage growth and cover 50% of learning expenses;
• We hold yearly performance reviews to help our team members grow and reach new heights, and reward results with regular performance bonuses;
• We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else;
• We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas - an opportunity to have a visible and immediate impact;
• We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.

🎯 Role Overview

As a PSP Operations Manager at TrueLabel, you will be responsible for the end-to-end operational setup, configuration, and performance of payment service providers (PSPs) across our iGaming brands. You will play a key role in ensuring stable payment operations, high approval rates, and a smooth user experience, working closely with PSPs and internal teams including product, tech, finance, and support.
 

⚙️ Your Tasks:

• Set up and configure new payment service providers in admin panels, including credentials, brand-level settings, and operational parameters;
• Configure and optimize payment routing in DevCode (PIQ), PayAdmit, and other payment orchestration platforms to improve approval rates and transaction performance;
• Maintain and regularly update the payment knowledge base for each project, including:
  • GEO coverage
  • available payment methods
  • allowed and blocked countries
  • limits, currencies, and provider-specific rules;
• Monitor failed transactions and approval rate drops, analyze root causes, and manage systematic communication with PSPs to resolve issues;
• Perform quality assurance and UX testing for integrated PSP payment methods, validate acceptance behavior, and sign off on completed integrations;
• Collaborate closely with support, finance, and technical teams to ensure smooth payment operations and timely issue resolution;
• Inform support and product teams about payment-related changes, including temporary shutdowns, new payment method launches, or provider-specific restrictions;
• Set up new brands and markets, ensuring correct payment configurations per GEO and compliance requirements;
• Regularly analyze approval rates and failure reasons across all payment methods and brands, providing actionable insights;
• Manage access rights for Payment Officers and Financial teams within payment systems and admin panels;
• Work closely with operators and internal stakeholders to support day-to-day payment operations and fine-tune payment method settings in brand admin panels.
   

👤 Our Criteria:

• 2+ years of experience in iGaming payment operations, PSP onboarding, or a similar role;
• Hands-on experience with PSP admin panels and payment orchestration platforms (e.g. PIQ / PayAdmit or similar);
• Strong understanding of payment flows, approval rates, routing, and the transaction lifecycle;
• Experience working with multiple brands and GEOs;
• High attention to detail and an analytical mindset with the ability to identify patterns in payment failures and performance issues;
• Strong communication skills and experience working with external providers and cross-functional internal teams;
• Upper-intermediate or higher English (written and spoken).
   

💼 Our Offer:

• We are global and open to both remote and office-based work;
• We value work-life balance, with flexible working hours (start anytime between 8 and 11);
• We trust our people and offer unlimited vacation days and sick leave;
• We support professional growth and cover 50% of learning and development expenses;
• We conduct yearly performance reviews with regular performance-based bonuses;
• We believe in potential and actively promote internally, building the company around talent;
• We are small enough for every opinion to be heard and big enough to implement the best ideas quickly;

As an Operations / Payments Support Manager, you will operate at the core of our payment infrastructure, ensuring the stability, availability, and correct functioning of payment providers across all brands. Acting as a real-time operational layer between payment providers, internal technical teams, and business stakeholders, you will monitor transaction flows, respond to incidents, minimize downtime, and maintain smooth payment operations.
This role is ideal for candidates with a strong operational mindset who are comfortable working in dynamic, high-responsibility environments.
 

Your Tasks:

• Monitor payment providers, transaction flows, and system statuses across platforms;
• Ensure availability and correct functioning of PSPs and APMs;
• Track and analyze payment incidents, delays, or abnormal behavior;
• React promptly if a payment provider goes down or becomes unstable;
• Disable and re-enable payment methods when required;
• Investigate issues and identify root causes in collaboration with internal teams;
• Escalate critical incidents when necessary;
• Maintain clear internal records of incidents, actions taken, and resolutions;
• Follow established operational procedures and contribute to their continuous improvement;
• Monitor payment method conversion across brands and identify drops in Approval Ratio;
• Analyze payment performance using analytics tools to determine causes of conversion decline;
• Manage granting access to BO and providers’ systems for internal departments.
   

Our Criteria:

• Solid understanding of payment systems, providers, and transaction flows;
• Experience in iGaming, Forex, Adult, or similar high-load industries will be a strong plus;
• Ability to stay calm, focused, and effective in incident-driven and high-pressure situations;
• Strong sense of ownership and responsibility for operational outcomes;
• Experience with analytics tools and understanding of payment Approval Ratio metrics will be an advantage.
   

Our Offer:

• We are global, we don’t stick to office or remote options only;
• We trust each other and provide unlimited vacation days and sick-leaves;
• We support our people and offer relocation options for team members who are interested;
• We encourage growth and cover 50% of learning expenses;
• We hold yearly performance reviews to support development and reward results with regular performance bonuses;
• We believe in potential and prefer to promote internally, building our company around talent above anything else;
• We are small enough to hear every opinion, and already big enough to act on the best ideas — an opportunity to have a visible and immediate impact;
• We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.