TrueLabel

In the position of Financial Manager of Payment Methods, you will communicate with representatives of providers in English, process large datasets, and participate in process automation.
 

Your tasks:

• Monthly filing of Payment Service Provider (PSP) reporting: Offloading cash flow data, transforming and preparing raw data for analysis.
• Finding and analyzing errors in PSP operation, and proposing solutions.
• Active communication with representatives of payment systems (confident English is required).
• Reconciliation of payment providers’ contractual terms and conditions with actual data.
• Filling and administering the knowledge base on payment providers.
• Participation in the automation of work with data from providers.
   

Our сriteria:

• Strong analytical skills in working with a large amount of data (analyzing cash flows within the framework of PSP, banking, and other financial structures).
• Experience in communicating with representatives of foreign companies in English.
• Advanced Excel user (Power Query, complex formulas, tables at the level of data filling automation). Creation of ready-made templates for adapting source data.
• High level of responsibility and self-organization.
• Knowledge and practice of English, at least at the intermediate level.
• Experience with PSPs (Payment Service Providers), and understanding their working principles for at least 1 year, will be an advantage.
   

Your Strengths:

• Demonstrates a commitment to continuous learning and professional growth.
• Possesses the ability to analyze data, work easily with figures, and find solutions in controversial situations.
• Exhibits responsibility and has no problems with self-organization.
• Is communicative.
   

Our offer:

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

We are inviting a Payment Officer to join our Customer Success team to help them with processing requests, and transactions, managing communication, and improving internal processes!
 

Your task:

• Work 12-hour shifts (day and night), with a schedule that you choose yourself;
• Processing requests in Slack from agents, VIP managers, and other teams quickly and masterfully;
• Anti-fraud chat and bank transfers monitoring (decode), processing of each request;
• Strict adherence to regulations;
• Reporting bugs and problems with payment systems;
• Communication with departments to resolve problems;
• Sending emails when withdrawal is delayed, checking balances on payment systems;
• Communication with payment providers, resolving transaction nuances;
• Help in solving problems that users may encounter.
   

Our criteria:

• 1+ years of working experience in this field;
• Understanding the role of customer success manager on a project;
• Analytical skill set;
• Knowledge of fraud cases, i-gaming regulations, gamers’ behavior;
• English level (B1-B2);
• Knowledge and understanding of the i-gaming sphere and payment systems.
   

Our offer:

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

🎯 Role Overview

We are looking for a Lead Payment Product Manager to join our Payment Team.

In this role, you will take end-to-end ownership of the payment product domain, driving strategy, performance, and continuous improvement of our payment experience. You will lead the development of seamless, secure, and high-converting payment flows, working at the intersection of product, technology, and business.

You will play a ключову роль in shaping the payment product vision, aligning stakeholders, and mentoring product practices within the team.
 

⚙️ Your Tasks:

• Own and drive the payment product strategy and roadmap, aligned with business goals and growth targets;
• Lead the development of the cashier product, focusing on usability, conversion, scalability, and stability;
• Define, prioritize, and oversee product requirements for payment features based on data, user behavior, and business needs;
• Work closely with design and development teams to shape best-in-class UX flows (deposit, withdrawal, confirmations, error handling);
• Analyze and own key payment metrics (conversion, approval rate, drop-offs, success rate, funnel performance) and proactively identify growth opportunities;
• Initiate and lead UX research and experimentation (hypothesis validation, A/B testing, user feedback loops);
• Translate complex business and user needs into clear product vision, specifications, and scalable solutions;
• Take ownership of product quality, participating in testing and release validation from a product perspective;
• Collaborate with cross-functional stakeholders (payments, finance, tech, business) to align priorities and ensure execution;
• Oversee and guide payment integrations at a product level, ensuring quality, consistency, and business impact;
• Act as a thought leader in payments, identifying risks, opportunities, and improvements proactively;
• Mentor or support other product managers / team members.
   

👤Our criteria:

• 3–5+ years of experience as a Product Manager, preferably in payments, fintech, or iGaming;
• Proven experience owning complex payment or fintech products end-to-end;
• Strong understanding of payment ecosystems, funnels, UX flows, and conversion optimization;
• Hands-on experience with product analytics and data-driven decision making;
• Experience defining product strategy and roadmap;
• Ability to create clear, structured product documentation and requirements;
• Experience working with cross-functional teams (design, tech, payments, business);
• Strong stakeholder management and ownership mindset;
• English level Upper-Intermediate or higher.
   

🧠 Your strengths:

• Combine strategic thinking with hands-on execution;
• Ability to simplify complex payment systems into intuitive and scalable user experiences;
• Proactively identify risks and opportunities before they impact business performance;
• Bring ownership, structure, and clarity into product processes;
• Focus on impact, metrics, and long-term value creation.

💼 Our Offer:

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

🎯 Role Overview

As a Compliance Manager at TrueLabel, you will be responsible for supporting compliance processes related to player verification, refunds, and regulatory requirements. Working closely with Customer Support, Payments, and Anti-Fraud teams, you will ensure that player-related cases are handled properly and in accordance with AML policies, internal procedures, and industry standards.

You will contribute to maintaining transparent and compliant operations, supporting player communication in complex cases, and helping develop internal processes that ensure regulatory alignment and operational efficiency.
 

⚙️ Your Tasks:

• Support Customer Support team in handling player inquiries related to personal data, verification, complaints, and refund requests;
• Analyze and assess refund eligibility, assisting Customer Support in preparing responses to players, including disputed or conflict situations;
• Process requests from PSPs and banks, including the collection and verification of player KYC documentation;
• Update and maintain AML policies, Terms & Conditions, and Payment policies;
• Participate in the development and implementation of internal compliance procedures;
• Ensure proper case handling and documentation in accordance with internal policies and regulatory requirements;
• Collaborate with Payments, Anti-Fraud, and Customer Support teams to collect and verify player-related information and resolve operational cases.
   

👤 Our Criteria:

• Experience in the gambling industry or working with PSPs is required;
• Intermediate or higher English (written and spoken);
• Ability to respond promptly to requests and manage player-related issues efficiently, including conflict situations;
• Strong organizational and analytical skills, with attention to detail;
• Ability to work cross-functionally with multiple teams and coordinate case resolution;
• Proactive, solution-oriented mindset, with the ability to analyze situations and find practical solutions rather than following rules mechanically;
• Legal background will be considered a strong advantage.
   

💪 Your Strengths:

• Ability to analyze complex cases and make balanced decisions;
• Strong sense of responsibility and compliance awareness;
• Clear and confident communication with internal teams and external partners;
• Ability to stay calm and solution-focused in conflict situations.
   

💼 Our Offer:

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

🎯 Role Overview

As an Account Manager at TrueLabel, you will be responsible for building and maintaining strong relationships with clients while ensuring efficient coordination between internal teams and customer needs. You will work closely with Product, Development, Support, and other internal teams to translate client requests into actionable tasks, manage priorities, and ensure timely delivery in accordance with SLA and internal processes.

The role requires a proactive approach to client communication, task coordination, and process improvement, helping ensure smooth operations and high client satisfaction.
 

⚙️Your Tasks:

• Maintain regular communication with clients and manage ongoing relationships;
• Collect and clarify client requirements, translating business requests into tasks for internal teams;
• Create and manage tasks in Jira / Service Desk or similar task management systems;
• Monitor task progress, delivery timelines, and SLA compliance;
• Coordinate work between Product, Development, Support, and other departments;
• Organize regular client meetings and prepare follow-up communication;
• Coordinate the resolution of incidents and operational issues affecting clients;
• Document and analyze cases to identify opportunities for process improvements.
   

👤 Our Criteria:

• Minimum 2 years of experience in the gambling / iGaming industry;
• Intermediate or higher English (written and spoken);
• Experience working with task management systems such as Jira or similar tools;
• Strong communication and client relationship management skills;
• Ability to manage multiple priorities and coordinate several teams simultaneously;
• Experience managing a small team of up to 10 people;
• Strong analytical and organizational skills with attention to detail.
   

🧠Your Strengths

• Ability to balance client needs with internal priorities;Strong coordination and stakeholder management skills;Structured and solution-oriented mindset;
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Strong coordination and stakeholder management skills;
• Structured and solution-oriented mindset;
   

💼 Our Offer:

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

🎯 Role Overview

We are looking for an Integration Manager to join our Core Product Team.

Our platform powers multiple B2B iGaming partners, and this role focuses on managing and improving third-party integrations.

You will act as the bridge between partners, product, and engineering teams, defining integration requirements, ensuring technical accuracy, and maintaining smooth, reliable connections with external systems.
 

⚙️Your Tasks

Integration Management.

• Gather and clarify requirements from B2B partners regarding new triggers, attributes, and integration needs.
• Build and maintain robust and resilient integration schemes with third-party services
• Translate partner and business requests into clear, structured technical tasks for development teams.
• Review and interpret API documentation from third-party services.
• Collaborate with Product and Engineering to scope, test, and deliver new integrations.
• Maintain an internal registry of third-party systems and API endpoints.
• Support release validation and QA testing of integration-related features.

Partner & Internal Collaboration

• Act as the primary point of contact for integration-related requests from B2B clients.
• Provide clear documentation and integration guides for internal and external teams.
• Collaborate with the Core Product team to align integrations with the overall platform strategy.
• Troubleshoot integration issues and coordinate fixes with developers.
   

👤 Our Criteria

• 2+ years of experience in integration management, product operations, or technical project coordination, preferably in iGaming, SaaS, or fintech.
• Solid understanding of API integrations, REST/JSON principles, and data flows between systems.
• Experience working with third-party vendors or marketing automation tools (e.g., Smartico, Customer.io, or similar).
• Ability to read and interpret technical documentation and explain it clearly to non-technical stakeholders.
• Strong organizational and communication skills; ability to manage multiple integration projects in parallel.
• Detail-oriented, proactive, and comfortable working in a fast-paced environment.
• English level Upper-Intermediate or higher.
   

🧠Your Strengths

• Background in iGaming or B2B product management.
• Familiarity with webhooks, event-based systems, and no-code automation tools.
• Basic knowledge of Postman, Jira and/or similar tools for get things done.
• Experience testing APIs or validating integration logic.
   

💼 Our Offer:

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

🎯 Role Overview

As an HR Lead, you will be responsible for building and scaling the People function as the company grows. You will act as a strategic partner to leadership while ensuring that HR processes remain practical, efficient, and aligned with business goals.

This role sits at the intersection of business strategy, leadership development, and People operations. You will help leaders build strong teams, develop managers, and create scalable people practices that support performance, engagement, and retention.

You will combine strategic thinking with hands-on execution, ensuring that People processes evolve together with the company’s growth and organizational maturity.

Your impact will be measured through team health, leadership effectiveness, retention, and the overall maturity of the People function.

⚙️Your Responsibilities

People Strategy & Leadership

• Partner with C-level and department leaders on organizational design, team effectiveness, engagement, retention, and culture;
• Lead and develop small People Partner / HR team, building a scalable HR function;
• Translate company strategy into practical People initiatives and frameworks.

Performance & Leadership Development

• Own and continuously improve the performance management framework (goal setting, reviews, feedback culture, development plans);
• Coach managers and leaders on leadership skills, communication, delegation, conflict resolution, and team development;
• Support leaders in building high-performing and accountable teams.

Employee Lifecycle & Organizational Health

• Oversee key employee lifecycle processes: onboarding, probation success, internal mobility, and offboarding insights;
• Lead complex employee relations situations, including sensitive conversations, conflict mediation, and investigations when needed;
• Identify early organizational risks (burnout, disengagement, attrition) and implement preventive actions.

People Analytics & Organizational Insights

• Use data (pulse surveys, retention metrics, performance insights) to identify trends and drive decision-making;
• Turn employee feedback and HR metrics into clear action plans for leaders.

Process & Framework Development

• Build scalable HR processes, manager toolkits, and frameworks as the organization grows;

• Ensure strong collaboration with Talent Acquisition, and leadership to maintain effective end-to-end People processes.

   

📈 What Success Looks Like (First 6 Months)

• Strengthened performance management practices and improved clarity in pdp, goal setting and feedback;
• Implemented structured People processes supporting team growth and organizational stability;
• Delivered targeted initiatives improving engagement, retention, or leadership effectiveness;
• Built stronger manager capability through coaching and practical frameworks;

• Increased consistency and maturity of People practices across teams.

   

👤 Our Criteria

• 5+ years of experience in HRBP / People Partner / HR Lead roles in a scaling company (tech or product environment is a strong plus);
• Experience working closely with leadership and influencing decision-making;
• Strong background in organizational development, performance management, and employee relations;
• Experience building or scaling HR processes and frameworks;
• Strong coaching and leadership development skills;
• Data-informed mindset and confidence working with people metrics;
• Ability to operate in fast-paced, evolving environments;
• High emotional intelligence, strong communication skills, and confidentiality;

• English proficiency (written and spoken).

   

💼 Our Offer

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.