TrueLabel

🎯 Role Overview

As an Account Manager at TrueLabel, you will be responsible for building and maintaining strong relationships with clients while ensuring efficient coordination between internal teams and customer needs. You will work closely with Product, Development, Support, and other internal teams to translate client requests into actionable tasks, manage priorities, and ensure timely delivery in accordance with SLA and internal processes.

The role requires a proactive approach to client communication, task coordination, and process improvement, helping ensure smooth operations and high client satisfaction.
 

⚙️Your Tasks:

• Maintain regular communication with clients and manage ongoing relationships;
• Collect and clarify client requirements, translating business requests into tasks for internal teams;
• Create and manage tasks in Jira / Service Desk or similar task management systems;
• Monitor task progress, delivery timelines, and SLA compliance;
• Coordinate work between Product, Development, Support, and other departments;
• Organize regular client meetings and prepare follow-up communication;
• Coordinate the resolution of incidents and operational issues affecting clients;
• Document and analyze cases to identify opportunities for process improvements.
   

👤 Our Criteria:

• Minimum 2 years of experience in the gambling / iGaming industry;
• Intermediate or higher English (written and spoken);
• Experience working with task management systems such as Jira or similar tools;
• Strong communication and client relationship management skills;
• Ability to manage multiple priorities and coordinate several teams simultaneously;
• Experience managing a small team of up to 10 people;
• Strong analytical and organizational skills with attention to detail.
   

🧠Your Strengths

• Ability to balance client needs with internal priorities;Strong coordination and stakeholder management skills;Structured and solution-oriented mindset;
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Strong coordination and stakeholder management skills;
• Structured and solution-oriented mindset;
   

💼 Our Offer:

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

This is a senior business-facing role for someone who can look beyond dashboards and understand what the numbers mean for strategy, risk, and growth.
 

Responsibilities

• Lead analytics across all core business streams;
• Turn data into decisions for product, payments, monetization, and operational performance;
• Identify where the business is losing revenue, where it is growing, and what actions are needed;
• Define executive reporting standards for the CEO and leadership team;
• Build a strong analytics team and scalable reporting environment;
• Partner with senior stakeholders across Product, Payments, Marketing, Finance, and Tech.
   

Requirements

• Proven leadership experience in iGaming analytics;
• Strong expertise in business and product analytics;
• Deep understanding of GGR / NGR / ARPU, conversion, retention, LTV, and payment metrics;
• Strong skills in SQL, Python, and BI tools;
• AI Proficiency — we expect you to actively use AI tools (to speed up research, automate routine tasks, and enhance analytical workflows;
• Ability to influence business decisions and communicate with C-level stakeholders;
• Strong prioritization skills and understanding of what requires executive attention.

Our Offer:

• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

We are looking for an experienced Head of Payments to lead our payment infrastructure. You will be responsible for the full cycle of payment operations, focusing on Tier 1 & Tier 2 markets, optimizing success rates, and managing high-risk PSP relationships.

Key Responsibilities:
 

• Strategy: Scale payment solutions for Tier 1 & Tier 2 GEOs.
• Partnerships: Source, negotiate, and integrate new PSPs, Acquirers, and APMs.
• Optimization: Maximize Success Rates and minimize transaction costs/latencies.
• Risk Management: Oversee anti-fraud, chargebacks, and compliance (AML/KYC).

• Analysis: Monitor P&L per payment method and provide data-driven reports.

   

Requirements (Must-have):
 

• 3+ years in a senior Payments role within iGaming/Gambling.
• Expertise in High-Risk processing (Cards, P2P, Crypto).
• Strong network of active contacts with PSPs and acquiring banks.
• Experience with Tier 1 & Tier 2 regulatory and payment landscapes.
• Upper-Intermediate English and strong negotiation skills.

Our offer:
 

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

As an HR Lead, you will be responsible for building and scaling the People function as the company grows. You will act as a strategic partner to leadership while ensuring that HR processes remain practical, efficient, and aligned with business goals.

This role sits at the intersection of business strategy, leadership development, and People operations. You will help leaders build strong teams, develop managers, and create scalable people practices that support performance, engagement, and retention.
You will combine strategic thinking with hands-on execution, ensuring that People processes evolve together with the company’s growth and organizational maturity.

Your impact will be measured through team health, leadership effectiveness, retention, and the overall maturity of the People function.

Your ResponsibilitiesPeople Strategy & Leadership:

• Partner with C-level and department leaders on organizational design, team effectiveness, engagement, retention, and culture;
• Lead and develop small People Partner / HR team, building a scalable HR function;

• Translate company strategy into practical People initiatives and frameworks.

   

Performance & Leadership Development:

• Own and continuously improve the performance management framework (goal setting, reviews, feedback culture, development plans);
• Coach managers and leaders on leadership skills, communication, delegation, conflict resolution, and team development;

• Support leaders in building high-performing and accountable teams.

   

Employee Lifecycle & Organizational Health:

• Oversee key employee lifecycle processes: onboarding, probation success, internal mobility, and offboarding insights;
• Lead complex employee relations situations, including sensitive conversations, conflict mediation, and investigations when needed;

• Identify early organizational risks (burnout, disengagement, attrition) and implement preventive actions.

   

People Analytics & Organizational Insights:

• Use data (pulse surveys, retention metrics, performance insights) to identify trends and drive decision-making;

• Turn employee feedback and HR metrics into clear action plans for leaders.

   

Process & Framework Development:

• Build scalable HR processes, manager toolkits, and frameworks as the organization grows;

• Ensure strong collaboration with Talent Acquisition, and leadership to maintain effective end-to-end People processes.

   

What Success Looks Like (First 6 Months):

• Strengthened performance management practices and improved clarity in pdp, goal setting and feedback;
• Implemented structured People processes supporting team growth and organizational stability;
• Delivered targeted initiatives improving engagement, retention, or leadership effectiveness;
• Built stronger manager capability through coaching and practical frameworks;

• Increased consistency and maturity of People practices across teams.

   

Our Criteria:

• 5+ years of experience in HRBP / People Partner / HR Lead roles in a scaling company (tech or product environment is a strong plus);
• Experience working closely with leadership and influencing decision-making;
• Strong background in organizational development, performance management, and employee relations;
• Experience building or scaling HR processes and frameworks;
• Strong coaching and leadership development skills;
• Data-informed mindset and confidence working with people metrics;
• Ability to operate in fast-paced, evolving environments;
• High emotional intelligence, strong communication skills, and confidentiality;

• English proficiency (written and spoken).

   

 Our Offer:

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

🎯 Role Overview

As an HR Lead, you will be responsible for building and scaling the People function as the company grows. You will act as a strategic partner to leadership while ensuring that HR processes remain practical, efficient, and aligned with business goals.

This role sits at the intersection of business strategy, leadership development, and People operations. You will help leaders build strong teams, develop managers, and create scalable people practices that support performance, engagement, and retention.

You will combine strategic thinking with hands-on execution, ensuring that People processes evolve together with the company’s growth and organizational maturity.

Your impact will be measured through team health, leadership effectiveness, retention, and the overall maturity of the People function.
 

⚙️Your Responsibilities

People Strategy & Leadership

• Partner with C-level and department leaders on organizational design, team effectiveness, engagement, retention, and culture;
• Lead and develop small People Partner / HR team, building a scalable HR function;
• Translate company strategy into practical People initiatives and frameworks.

Performance & Leadership Development

• Own and continuously improve the performance management framework (goal setting, reviews, feedback culture, development plans);
• Coach managers and leaders on leadership skills, communication, delegation, conflict resolution, and team development;
• Support leaders in building high-performing and accountable teams.

Employee Lifecycle & Organizational Health

• Oversee key employee lifecycle processes: onboarding, probation success, internal mobility, and offboarding insights;
• Lead complex employee relations situations, including sensitive conversations, conflict mediation, and investigations when needed;
• Identify early organizational risks (burnout, disengagement, attrition) and implement preventive actions.

People Analytics & Organizational Insights

• Use data (pulse surveys, retention metrics, performance insights) to identify trends and drive decision-making;
• Turn employee feedback and HR metrics into clear action plans for leaders.

Process & Framework Development

• Build scalable HR processes, manager toolkits, and frameworks as the organization grows;
• Ensure strong collaboration with Talent Acquisition, and leadership to maintain effective end-to-end People processes.
   

📈 What Success Looks Like (First 6 Months)

• Strengthened performance management practices and improved clarity in pdp, goal setting and feedback;
• Implemented structured People processes supporting team growth and organizational stability;
• Delivered targeted initiatives improving engagement, retention, or leadership effectiveness;
• Built stronger manager capability through coaching and practical frameworks;
• Increased consistency and maturity of People practices across teams.
   

👤 Our Criteria

• 5+ years of experience in HRBP / People Partner / HR Lead roles in a scaling company (tech or product environment is a strong plus);
• Experience working closely with leadership and influencing decision-making;
• Strong background in organizational development, performance management, and employee relations;
• Experience building or scaling HR processes and frameworks;
• Strong coaching and leadership development skills;
• Data-informed mindset and confidence working with people metrics;
• Ability to operate in fast-paced, evolving environments;
• High emotional intelligence, strong communication skills, and confidentiality;
• English proficiency (written and spoken).
   

💼 Our Offer

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

In the position of Financial Manager of Payment Methods, you will communicate with representatives of providers in English, process large datasets, and participate in process automation.
 

Your tasks:

• Monthly filing of Payment Service Provider (PSP) reporting: Offloading cash flow data, transforming and preparing raw data for analysis.
• Finding and analyzing errors in PSP operation, and proposing solutions.
• Active communication with representatives of payment systems (confident English is required).
• Reconciliation of payment providers’ contractual terms and conditions with actual data.
• Filling and administering the knowledge base on payment providers.
• Participation in the automation of work with data from providers.
   

Our сriteria:

• Strong analytical skills in working with a large amount of data (analyzing cash flows within the framework of PSP, banking, and other financial structures).
• Experience in communicating with representatives of foreign companies in English.
• Advanced Excel user (Power Query, complex formulas, tables at the level of data filling automation). Creation of ready-made templates for adapting source data.
• High level of responsibility and self-organization.
• Knowledge and practice of English, at least at the intermediate level.
• Experience with PSPs (Payment Service Providers), and understanding their working principles for at least 1 year, will be an advantage.
   

Your Strengths:

• Demonstrates a commitment to continuous learning and professional growth.
• Possesses the ability to analyze data, work easily with figures, and find solutions in controversial situations.
• Exhibits responsibility and has no problems with self-organization.
• Is communicative.
   

Our offer:

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

We are inviting a Payment Officer to join our Customer Success team to help them with processing requests, and transactions, managing communication, and improving internal processes!
 

Your task:

• Work 12-hour shifts (day and night), with a schedule that you choose yourself;
• Processing requests in Slack from agents, VIP managers, and other teams quickly and masterfully;
• Anti-fraud chat and bank transfers monitoring (decode), processing of each request;
• Strict adherence to regulations;
• Reporting bugs and problems with payment systems;
• Communication with departments to resolve problems;
• Sending emails when withdrawal is delayed, checking balances on payment systems;
• Communication with payment providers, resolving transaction nuances;
• Help in solving problems that users may encounter.
   

Our criteria:

• 1+ years of working experience in this field;
• Understanding the role of customer success manager on a project;
• Analytical skill set;
• Knowledge of fraud cases, i-gaming regulations, gamers’ behavior;
• English level (B1-B2);
• Knowledge and understanding of the i-gaming sphere and payment systems.
   

Our offer:

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.