TrueGroup

We are looking for a customer-oriented and detail-focused Customer Support Specialist with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.
 

Requirements:

- Minimum 1+ year of experience in customer support within the iGaming industry (mandatory)
- Written English proficiency at B2 level or higher
- Willingness to work shift schedules, including night shifts, weekends, and public holidays
- Ability to stay focused in a multitasking environment
- Strong attention to detail and strict adherence to instructions
 

Responsibilities:

- Providing customer support via live chat and email
- Handling players’ inquiries, requests, and complaints
- Identifying complex or sensitive cases and escalating them to the relevant departments
- Ensuring compliance with internal quality standards and communication guidelines
- Working according to the assigned schedule and meeting individual KPIs
 

Working conditions:

- We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
- We offer unlimited vacation days, and we provide sick leave of paid.
- We are ready to offer relocation support for candidates.
- A competitive compensation that values the skills and experience you bring.
- Employee referral bonus and gifts for your special days.
- Financial support in 50% for learning expenses to help you in your professional growth!
- With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a data-driven VIP Analyst to strengthen our VIP and High-Value Player strategy across Casino and Sportsbook verticals. In this role, you will own VIP performance analytics, bonus efficiency evaluation, behavioral segmentation, and manager impact measurement across multiple brands and geographies.

You will play a key role in maximizing VIP lifetime value (LTV), optimizing bonus ROI, and detecting early churn or risk signals within high-value cohorts.
 

HOW YOU WILL MAKE AN IMPACT
 

1. VIP & High-Value Player Analytics

• Build and maintain a unified VIP analytics framework across Casino and Sportsbook products.
• Develop behavioral segmentation models based on betting activity, frequency, stake size, product mix, payment behavior, and engagement patterns — not just deposit volume.
• Conduct cross-brand and geo analysis (Tier 1 / Tier 2 / Tier 3 markets).
• Analyze VIP lifecycle: acquisition → activation → growth → retention → churn.
• Monitor and optimize key metrics: GGR, NGR, ARPU, LTV, Hold %, Bet Frequency, Average Stake.
   

2. Bonus ROI & Offer Optimization

• Measure ROI of VIP bonuses, free bets, cashback, reloads, and personalized offers.
• Analyze uplift impact on GGR, NGR, retention, and wagering behavior.
• Lead A/B testing of VIP promotions and incentive mechanics.
• Identify bonus abuse patterns and inefficient incentive structures.
• Ensure bonus cost aligns with profitability and margin targets.
   

3. VIP Manager Performance & Contact Strategy

• Evaluate impact of VIP manager contact rate on player retention, GGR, and NGR.
• Measure player performance before and after VIP assignment.
• Build KPI frameworks for VIP managers (retention rate, reactivation rate, revenue uplift, churn prevention).
• Optimize segmentation rules for VIP flows and assignment logic.
• Support data-driven decision-making for VIP team leads.
   

4. Risk, Fraud & Early Churn Detection

• Detect abnormal deposit and betting patterns (spikes, sharp betting behavior, bonus abuse).
• Identify early churn signals (decline in bet frequency, reduced stake size, inactivity trends).
• Collaborate with Risk & Fraud teams to monitor suspicious VIP behavior.
• Build automated alerts for high-risk or high-opportunity VIP accounts.
• Support responsible gaming monitoring within VIP cohorts.
   

5. Reporting & Data Infrastructure

• Own daily, weekly, and monthly VIP performance reporting.
• Deliver individual VIP dashboards to support personalized account management.
• Ensure consistency of VIP tagging, segmentation logic, and reporting across brands.
• Automate reporting processes and improve analytics infrastructure.
• Maintain transparency of GGR vs NGR impact in reporting.
   

6. Experiments & Product Impact

• Take analytical ownership of experiments related to payments, withdrawals, limits, VIP flows, CRM mechanics, and loyalty programs.
• Evaluate impact of operational changes on betting activity and VIP profitability.
• Translate analytical findings into clear business recommendations with financial implications.
• Partner with Product, CRM, Payments, and Risk teams.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in iGaming (Casino / Sportsbook) analytics.
• Strong SQL skills (experience working with large transactional betting datasets).
• Solid understanding of GGR, NGR, Hold %, LTV, churn rate, bonus cost mechanics.
• Experience with BI tools (Power BI / Tableau / Looker).
• Experience with A/B testing and experiment evaluation.
• Strong business mindset and ability to communicate insights to non-technical stakeholders.
   

Nice to Have

• Experience with churn prediction or behavioral modeling.
• Knowledge of sharp betting detection and bonus abuse patterns.
• Experience with Python (Pandas, statistical analysis).
• Familiarity with regulatory requirements across Tier 1 markets.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for an experienced and results-driven PPC Specialist with a strong background in iGaming, Gambling, or Betting verticals. This role requires deep expertise in traffic acquisition, campaign optimization, and working with Tier 1 GEOs. You will be responsible for launching, analyzing, and scaling ad campaigns across multiple platforms while ensuring compliance with KPIs and traffic quality standards.
 

HOW YOU WILL MAKE AN IMPACT

• Launch and optimize ad campaigns across platforms (Google Ads, Bing, Meta, TikTok, UAC, Push, Native, and more)
• Conduct A/B testing of creatives, landing pages, and audiences
• Work with trackers and analytical tools for performance monitoring
• Monitor and meet KPIs related to ROI, FTD, and traffic qualit
• Plan and allocate budgets across different GEOs
• Research and test new traffic sources and marketing hypotheses
• Collaborate with SEO specialists, designers, and content teams to create high-converting creatives, pre-landers, and landing pages
• Work with semantic core for both brand and non-brand campaigns
• Prepare regular performance reports and provide actionable insights for optimization
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 3+ years of experience in PPC, including at least 1.5 years in iGaming/Gambling/Betting
• Hands-on experience with offshore casino brands (minimum 1 year)
• Proficiency with advertising platforms: Google Ads, Meta Ads, TikTok Ads, PropellerAds, etc.
• In-depth understanding of black hat techniques, cloaking, and moderation bypass strategies
• Strong analytical skills: ability to work with ROI, CPA, LTV, CTR, CR, Funnels
• English proficiency — Intermediate+ (ability to manage ad accounts, communicate with support teams, and handle offers)
• Experience working with large advertising budgets and making independent optimization and scaling decisions
   

Nice to Have:

• Experience in building custom funnels and flows
• Knowledge of anti-detect browsers and advanced tracker setups
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a skilled Content Writer / Copywriter to join our team and work on two iGaming informational projects, including an expert hub focused on casino games and gaming ecosystems.

This is not a typical review or brand-focused role — we are building structured, content-driven platforms. A strong command of English and the ability to produce high-quality, expert-level content is essential.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

- English level: B2 or higher (strong written proficiency is a must)
- 3+ years of experience in SEO content writing
- Proven ability to create clear, well-structured, and logically organized content
- Experience in iGaming / betting, including writing comparative content
- At least 2 years of experience working with expert or semi-expert topics
- Ability to work with detailed briefs and follow SEO-driven structures
- Strong research skills and ability to dive deep into topics
- Hands-on experience with WordPress and content management

HOW YOU WILL MAKE AN IMPACT:

- Create high-quality, human-written (non-AI) content based on detailed briefs from SEO specialists
- Not simple rewriting, but full-scale articles, including in-depth guides, expert materials, and research-based content
- Topics include game mechanics, casino ecosystems, comparisons, advantages, and decision-making scenarios
- Where appropriate, generate and enhance content using AI tools
- Revise and improve content based on SEO feedback and requirements
- Upload and publish content on the website after SEO approval
- Ensure proper structure, formatting, and use of visuals (from designers or AI)
- Manage and administer content in WordPress
- Conduct in-depth research:
- Keyword research and search intent
- Competitor content and structure
- Regulatory requirements (e.g., MGA, Curaçao, etc.)
- Perform translations into other languages (AI-assisted is acceptable) when needed

WHY YOU’LL LOVE IT HERE:

- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced Quality Control (QC) Manager to drive the quality assurance function within our Support organization. This role is focused on ensuring accuracy, consistency, and fairness across all evaluation processes, while continuously improving quality standards, reporting, and team performance.

The ideal candidate has a strong analytical mindset, hands-on QA experience, and the ability to optimize processes and elevate quality frameworks in a fast-paced environment.

HOW YOU WILL MAKE AN IMPACT

• Ensure high-quality standards across all customer support interactions
• Monitor and achieve QC KPIs (coverage, accuracy, consistency of evaluations)
• Conduct regular calibration sessions to maintain unified evaluation standards
• Review and validate evaluations, identify discrepancies and improvement areas
• Prepare regular reports (weekly/monthly) on quality performance and key metrics
• Analyze recurring issues and provide actionable recommendations
• Participate in the development and update of QC guidelines, scorecards, and internal standards
• Identify inefficiencies and drive continuous improvement of QC processes
• Collaborate with Team Leads, L&D, and cross-functional teams to enhance service quality
• Contribute to training initiatives based on QC insights
• Provide structured feedback to improve agent performance
• Handle and review disputed evaluations, ensuring fairness and transparency
• Monitor dispute trends and recommend process improvements
• Work with QC and analytics tools; support implementation of automation and AI solutions
• Ensure data accuracy and effectiveness of quality control tools

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ years of experience in Quality Control, QA, or Customer Support Quality
• Strong understanding of QA processes, scorecards, and calibration
• Experience working with analytics, reporting, and QA tools
• Excellent attention to detail and analytical thinking
• Strong communication and feedback skills
• Ability to manage multiple priorities in a fast-paced environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We’re looking for a strong  Middle SEO Specialist who can launch review websites in the iGaming niche. We need someone who doesn’t wait for step-by-step instructions, but can plan and manage the project end-to-end — from site structure and keyword research to content planning and link building. Mandatory requirement: proven experience launching review websites from scratch (iGaming / betting / casino / finance / similar) targeting Tier 1/2 GEOs.

HOW YOU WILL MAKE AN IMPACT:

• End-to-end creation of review websites: niche research, competitor analysis, SEO strategy.
• Keyword research and clustering, building site structure and semantic architecture.
• Creating detailed content briefs.
• Managing content production: quality control, SEO optimization, and matching search intent.
• On-page/Technical SEO
• Planning and managing link building (internal/external strategies, outreach).
• Working with Google Search Console / GA4 / Ahrefs / Semrush / Screaming Frog.
• Performance analysis and improving key metrics: traffic, rankings, conversions.
• Testing and implementing SEO hypotheses: structure, content, SERP features, EEAT.
• Contributing to scaling a network of sites (if the project succeeds).

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 2+ years of hands-on SEO experience.
• Proven experience launching review sites from scratch where you were a key contributor.
• Experience working with Tier 1/2 GEOs.
• Strong knowledge of both On-page and Technical SEO.
• Ability to build strategy and deliver results independently (without micromanagement).
• Hands-on experience with Ahrefs/Semrush, Screaming Frog, GSC, and GA4.
• Solid understanding of EEAT principles, branded search, and trust signals.

HOW WE WILL KEEP YOU SMILING:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced SEO Specialist to launch and scale a content-driven iGaming project — an expert hub focused on casino games and gaming ecosystems. The primary goal is to drive high-quality traffic and convert it into leads for casino brands.

This is not a classic review-based SEO role. The focus is on building a structured, content-led SEO product, including pages around games, mechanics, formats, long-tail keyword clusters, and expert-level content.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

- 2–3+ years of SEO experience, including at least 1.5 years in iGaming / betting
- Proven experience with content-driven SEO projects
- Strong understanding of site structure, content optimization, and meta data
- Hands-on experience with On-Page and Off-Page SEO (including grey/white/black hat techniques)
- Advanced use of tools such as Google Search Console, Ahrefs / Semrush, Screaming Frog, and analytics platforms
- Understanding of building SEO strategies beyond traditional review sites, satellites, and cross-brand approaches — focusing on expert content hubs

HOW YOU WILL MAKE AN IMPACT:

- Launch the project from scratch, including defining and executing the SEO strategy
- Collect, expand, and cluster semantic core across games, mechanics, and related user intents
- Design and develop site structure: categories, sections, and landing pages
- Build SEO logic for different page types
- Develop and optimize internal linking structure
- Identify growth opportunities through new keyword clusters and page formats
- Work closely with content:
- Prepare detailed briefs for writers
- Use AI tools where applicable for content generation
- Review, edit, and optimize content for SEO and search intent
- Improve structure and performance of existing pages
- Conduct basic SEO audits and create tasks for developers
- Monitor and control implementation of SEO improvements
- Optimize conversion from traffic to casino brand leads
- Perform competitor analysis and identify best practices
- Build and manage backlink profile using various strategies (white/grey/black hat)
- Implement optimizations to improve visibility in LLM-based search results

WHY YOU’LL LOVE IT HERE:

- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a CRM / Retention Analyst to support our CRM and Retention teams with data-driven insights and identify growth opportunities for LTV and player retention through behavioral and communication performance analysis.
 

HOW YOU WILL MAKE AN IMPACT:
 

• Analyze key retention metrics: FTD → repeat deposits, churn rate, retention cohorts, LTV, ARPU/ARPPU, deposit frequency.
• Build and maintain analytical reports and dashboards for CRM campaigns, player segments, and promotions.
• Evaluate the effectiveness of CRM communications (Email, SMS, Push, In-App, Onsite) including open rate, CTR, and deposit conversion.
• Conduct cohort and behavioral analysis by GEO, acquisition source, player type, and deposit patterns.
• Support player segmentation (RFM, deposit segments, churn segments, VIP logic).
• Design and analyze A/B tests for CRM campaigns.
• Identify insights and opportunities to improve retention, player lifecycle, and revenue.
• Analyze player activity, sessions, games, and content performance to understand impact on retention.
• Provide data-driven insights and recommendations to CRM, Product, and VIP teams.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 2+ years of experience as a Data / Product / Business Analyst
• Strong SQL skills
• Experience with BI tools (Power BI, Tableau, Looker, Metabase, or similar)
• Understanding of key product analytics metrics (LTV, ARPU, ARPPU, churn, cohorts)
• Experience with retention and cohort analysis
• Ability to work with large datasets
• Ability to translate data into clear business insights
• Experience with A/B testing or CRM analytics is a plus
• Experience in iGaming / betting / gaming / fintech / subscription products is a plus
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a skilled and proactive Retention Manager (Middle level) to strengthen our CRM and lifecycle marketing efforts. In this role, you will be responsible for developing and executing effective multi-channel retention campaigns, building customer journeys, and maximizing player engagement, activation, and loyalty.

HOW YOU WILL MAKE AN IMPACT:

- Create and optimize marketing communications across Email, SMS, In-App/Pop-up, and Web Push channels.Run A/B tests to improve engagement, conversion, and retention metrics.Design and maintain Customer Journeys within the CRM system.
- Experience with [Customer.io](http://customer.io/), Smartico, Fasttrack, or Optimove is a strong plus.
- Segment players based on the RFM model and behavioral patterns.
- Create tailored retention flows for different lifecycle stages.
- Actively use AI tools to automate workflow, generate content, build logic, and improve campaign effectiveness.
- Develop strategies for player onboarding, activation, and reactivation.
- Analyze performance data and propose optimization improvements.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

- 1.5–3 years of experience in CRM or Retention Marketing, preferably in iGaming or digital products.Strong understanding of lifecycle marketing and multi-channel communication.Experience with customer segmentation and RFM analysis.
- Hands-on experience with CRM platforms ([Customer.io](http://customer.io/) / Smartico / Fasttrack / Optimove — a plus).
- Confident use of AI tools for communication and workflow automation.
- Analytical mindset and ability to work with data-driven insights.
- Strong communication and organizational skills.

WHY YOU’LL LOVE IT HERE:

- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a Marketing Designer with a strong visual sense and the ability to work at a fast pace. Your main focus will be creating a high volume of daily content without compromising quality.
 

HOW YOU WILL MAKE AN IMPACT

• Create creatives for social media (posts, stories)
• Design advertising banners
• Develop and maintain the visual style of social media pages
• Adapt designs for different platforms and formats
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Strong experience in graphic design (Figma, Photoshop, etc.)
• Experience with 3D software
• Familiarity with AI tools (any)
• Ability to work quickly and meet deadlines
• Strong sense of composition, trends, and visual awareness
• Strong stress resilience / ability to perform under pressure

Nice to have:

— Experience in gaming / betting / crypto industries

— Background in digital marketing creatives
 

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support is a must
• Excellent written skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are seeking a results-driven Marketing Manager to lead all marketing efforts for our online casinos. You will be responsible for planning, executing, and optimizing multi-channel marketing strategies with a focus on user acquisition, retention, and brand visibility. This role requires both strategic thinking and hands-on execution across SEO, SMM and other digital channels.

HOW YOU WILL MAKE AN IMPACT:

• Work with multiple strong brands, ensuring consistent growth and brand positioning
• Build integrated marketing funnels connecting SMM, B2C channels, email marketing, and influencer marketing
• Manage partnerships with influencers, and media personalities to amplify brand reach
• Handle partnerships and sponsorships, ensuring quality brand representation and defending brand interests in negotiations
• Work closely with the retention department to build joint conversion funnels and customer journey optimization
• Develop and manage the overall marketing strategy for all digital channels
• Oversee and coordinate the work of SMM, SEO, and content creation
• Plan and manage campaigns across social media, affiliate platforms, and email
• Monitor KPIs, user acquisition cost (CAC), LTV, and other key metrics
• Collaborate with design and content teams to maintain consistent brand messaging
• Keep up with iGaming trends, competitors, and emerging channels

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 3+ years of experience in digital marketing, ideally in iGaming
• Strong understanding of SEO, SMM, performance marketing, and CRM tools
• Excellent project management and multitasking abilities
• Fluent English (written and spoken); additional languages a plus
• Strong analytical skills and data-driven decision-making mindset
• A solid understanding of the iGaming industry is essential — and experience in esports or sports betting

Nice to Have

• Previous experience with markets in Europe
• Understanding of responsible gaming principles and advertising compliance
• Creative thinking and a good eye for design and branding

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced and highly motivated Product Manager to join our team. You will play a crucial role in shaping the direction and success of our products by identifying the needs of our target audience and developing innovative solutions to meet those needs.

HOW YOU WILL MAKE AN IMPACT

• Develop and own product vision and strategy aligned with business objectives.
• Create and maintain a comprehensive product roadmap with clear prioritization, milestones, and delivery timelines.
• Lead end-to-end brand and product launches from concept to go-live, ensuring smooth market entry and operational readiness.
• Coordinate cross-functional teams including development, design, marketing, retention, and customer support; define tasks, review deliverables, and control deadlines.
• Monitor and ensure high product quality across all user touchpoints, collaborating with related teams to deliver an excellent user experience.
• Conduct market and competitor research, analyze player behavior and needs, and collect feedback from customer support to define product requirements.
• Design, configure, and manage bonus mechanics and loyalty programs aimed at increasing retention and player lifetime value (LTV).
• Track and analyze product performance metrics, assess feature effectiveness, and drive continuous improvements using data-driven insights.
• Monitor competitors’ products, unique selling propositions (USPs), bonus strategies, and features to identify market opportunities and maintain competitive advantage.
• Use CMS platforms for content management, product configuration, and operational updates to ensure smooth platform functionality.
• Manage the full product lifecycle from ideation through launch and ongoing support, including resource planning, risk management, and timely delivery.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• At least 3 years of experience in product gambling companies;
• English at the intermediate level and above;
• Experience with online casino platforms;
• Understanding the regulation of markets and peculiarities of licenses will be a plus;
• Deep understanding of casino products, product metrics, bonus systems, and loyalty programs;
• Experience in creating tournaments and promotional companies.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We need a senior SEO specialist who knows how to win in competitive markets. You'll develop and execute advanced SEO strategies, including competitive intelligence, brand keyword targeting, and creative positioning tactics.
This isn't standard SEO - we need someone who thinks creatively, understands unconventional approaches, and has experience with strategies that deliver results in highly competitive niches.
What You'll Do:

• Develop competitive SEO strategies targeting competitor brand keywords
• Build and optimize landing pages/microsites for specific keyword opportunities
• Execute creative SEO tactics for competitive advantage
• Conduct competitor research and identify market gaps
• Monitor performance and adapt strategies based on data
• Work with dev and content teams to implement initiatives

What You Need:

• 3+ years of SEO experience in the iGaming industry
• Deep understanding of white hat and grey hat SEO techniques
• Proven track record ranking for competitive keywords
• Technical skills: HTML/CSS, site structure, SEO tools (Ahrefs, SEMrush, GSC)
• Experience creating landing pages/microsites
• Competitive intelligence and analysis experience
• Creative problem-solver who thinks beyond standard playbooks

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)