TrueGroup

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.
 

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a Junior Product Analyst to join our Analytics team.

This is a great opportunity for someone with a strong analytical mindset who wants to grow in product analytics and work with real business data. You’ll support experienced analysts with data preparation, verification, reporting, and ad hoc analytical requests.

Your main goal will be to help the analytics team work more efficiently by taking ownership of routine data-related tasks and ensuring the accuracy and quality of the data we use.

HOW YOU WILL MAKE AN IMPACT

• Handle ad hoc analytical requests: prepare data from the DWH, check and verify data, and create small reports.
• Support senior analysts with day-to-day analytical tasks.
• Work with data and analytics tools, including:
  • BigQuery
  • Power BI
  • PostHog
  • Google Analytics / GTM
• Perform data checks and validation to ensure accuracy and consistency.
• Assist with preparing datasets and reports for further analysis.
• Gradually develop a deeper understanding of our product, data structure, and analytical processes.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ year of experience in an analytical field, such as finance, economics, data analysis, business analysis, or a similar area.
• Strong proficiency in Excel / Google Sheets.
• Strong analytical and logical thinking.
• Basic understanding of DWH and/or database structure and how databases work.
• High attention to detail and a responsible approach to data accuracy.
• Willingness to learn and develop in product analytics.

Nice to Have

Experience or knowledge of:

• SQL
• Python
• Google Analytics / GTM
• Finance, mathematics, economics, or another quantitative/analytical education.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We're looking for an experienced Recruiter to join our fast-growing team. You'll be responsible for managing the full recruitment cycle, from sourcing to offer acceptance, while helping us continue scaling our team of 300+ people.

If you have a hands-on recruitment background and understand the iGaming industry, we'd love to hear from you!

HOW YOU WILL MAKE AN IMPACT

• Full life cycle recruiting management in all departments of the company (starting from position formation to an offer);
• Search and recruitment for various levels of vacancies (from junior to senior, lead);
• Using modern sourcing methods, including job sites, LinkedIn and other social networks;
• Interviewing and assessing candidates using a variety of techniques;
• Providing feedback to candidates and handling objections;
• Analyzing candidate sourcing sources and competitors;
• Maintaining documentation and compiling recruitment reports;
• Planning and organizing your work in a multi-tasking environment;
• Collaborating with hiring managers to coordinate job requirements and conduct interviews;
• Building a positive employer brand.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ years of experience in full-cycle recruitment (in-house or agency);
• Knowledge of recruitment tools, methods and market trends;
• Knowledge of English and Ukrainian languages (both written and spoken);
• Strong organizational and communication skills;
• Practical experience with ATS systems, recruiting software and Excel for reporting.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a Senior Data / Product Analyst to join our iGaming team. We’re looking for someone who can go beyond reporting and turn data into actionable insights that drive product and business decisions.

In this role, you will work closely with product, marketing, retention, and analytics teams to understand user behavior, identify growth opportunities, and improve product performance

HOW YOU WILL MAKE AN IMPACT

• Provide comprehensive analytical insights to cross-functional teams, including regular product performance overviews.
• Conduct in-depth retention analysis to identify churn drivers and recommend effective retention strategies.
• Identify product improvement opportunities through data-driven analysis and user behavior insights.
• Analyze and improve tournament structures, promotional campaigns, bonus mechanics, and customer communication strategies.
• Detect anomalies in key product and business metrics and investigate their potential causes.
• Work with large datasets using BigQuery.
• Develop and maintain regular reports and dashboards.
• Work with web analytics tools such as Google Analytics, GTM, PostHog, and similar platforms.
• Present findings and recommendations clearly to stakeholders and support data-driven decision-making.
• Partner with cross-functional teams to turn analytical findings into measurable product improvements.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in iGaming as a Data Analyst, Product Analyst, Retention Analyst, or in a similar role.
• Strong practical experience with SQL and working with large datasets.
• Proven experience in identifying and implementing product improvements based on data insights.
• Strong understanding of product, retention, and iGaming metrics.
• Ability to independently investigate problems, identify trends, and translate findings into actionable recommendations.
• Strong presentation and communication skills.
• Ability to work independently in a fast-paced and dynamic environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a QA to join our team with previous experience in the same position. Understanding the iGaming field will be a huge plus.

Now we need someone on-site and devoted to testing our brands inside out so that our customers can get the best experience possible.

HOW YOU WILL MAKE AN IMPACT:

• Web & Mobile manual testing of our brands;
• Daily testing of brands according to the checklist;
• Bugs descriptions and creation of technical tasks for the development team;
• Testing the correctness of the new functionality, games and bonuses;
• Communication with the development department about assembled tasks.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Understanding of the iGaming field;
• You'll have to be structured and creative (ability to imagine where bugs are hiding and what can go wrong with the product);
• Being assiduous will be a considerable plus;
• English level intermediate or higher;
• Excellent communication skills, you'll need to build a quality connection with the development team.

HOW WE WILL KEEP YOU SMILING:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced and highly motivated Product Manager to join our team. You will play a crucial role in shaping the direction and success of our products by identifying the needs of our target audience and developing innovative solutions to meet those needs.

HOW YOU WILL MAKE AN IMPACT:

Develop and own product vision and strategy aligned with business objectives.
Create and maintain a comprehensive product roadmap with clear prioritization, milestones, and delivery timelines.
Lead end-to-end brand and product launches from concept to go-live, ensuring smooth market entry and operational readiness.
Coordinate cross-functional teams including development, design, marketing, retention, and customer support; define tasks, review deliverables, and control deadlines.
Monitor and ensure high product quality across all user touchpoints, collaborating with related teams to deliver an excellent user experience.
Conduct market and competitor research, analyze player behavior and needs, and collect feedback from customer support to define product requirements.
Design, configure, and manage bonus mechanics and loyalty programs aimed at increasing retention and player lifetime value (LTV).
Track and analyze product performance metrics, assess feature effectiveness, and drive continuous improvements using data-driven insights.
Monitor competitors’ products, unique selling propositions (USPs), bonus strategies, and features to identify market opportunities and maintain competitive advantage.
Use CMS platforms for content management, product configuration, and operational updates to ensure smooth platform functionality.
Manage the full product lifecycle from ideation through launch and ongoing support, including resource planning, risk management, and timely delivery.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

At least 3 years of experience in product gambling companies;
English at the intermediate level and above;
Experience with online casino platforms;
Understanding the regulation of markets and peculiarities of licenses will be a plus;
Deep understanding of casino products, product metrics, bonus systems, and loyalty programs;
Experience in creating tournaments and promotional companies.

HOW WE WILL KEEP YOU SMILING:

Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
Unlimited vacation days and paid sick leave—because your rest matters.
A competitive compensation that truly reflects your skills and expertise.
Employee referral bonus and gifts to celebrate your special occasions.
50% financial support for learning expenses to supercharge your professional growth!
A positive atmosphere where you always feel respected and truly belong.
Inspirational team-building activities that turn colleagues into best friends.
Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced Marketing Finance Specialist
to take ownership of financial operations within our media buying department.

In this role, you will ensure accurate financial reporting, maintain transparency across multiple media buying teams, and help build scalable financial processes. You'll work closely with the Head of Operations, manage large advertising budgets across European GEOs, and contribute to automating workflows that improve efficiency and control.
 

HOW YOU WILL MAKE AN IMPACT

• Perform weekly and monthly reconciliation of expenses across media buying teams
• Analyze agency expenses, identify discrepancies, and resolve financial issues
• Request payouts from affiliate programs and maintain salary/payment registers
• Process contractor payments and calculate team bonuses
• Calculate deposit amounts on a weekly, 14-day, and 28-day basis
• Monitor balances across payment accounts and advertising platforms
• Collect, verify, and track recurring payments (subscriptions, software, services)
• Maintain and update DDS, P&L, and Cash Flow statements for the department
• Prepare financial reports and reconciliations for affiliate partners
• Build and maintain clear financial documentation, spreadsheets, and internal procedures
• Identify opportunities to automate manual processes using Google Apps Script, JavaScript, AI tools, and Claude
• Support the continuous improvement of financial processes and reporting accuracy
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1–2+ years of experience in operational finance, accounting, financial controlling, or financial operations on media buying teams
• Strong proficiency in Google Sheets (advanced formulas, pivot tables, data imports)
• Exceptional attention to detail and accuracy when working with numbers
• Ability to work independently, prioritize tasks, and consistently meet deadlines
• Strong organizational skills with a process-oriented mindset
• Basic knowledge of Google Apps Script or JavaScript will be a strong advantage

• Experience in iGaming, affiliate marketing, or performance marketing is a plus

   

WHY YOU'LL LOVE IT HERE

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We'll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a creative and detail-oriented Motion Designer with a strong Graphic Design background to join our team. In this role, you will create engaging visual content for digital marketing campaigns, social media, advertising, and brand initiatives while maintaining a consistent visual identity across all channels.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

- 1+ year of experience as a Motion Designer.
- 1+ year of experience in Graphic Design.
- Strong proficiency in Adobe After Effects.
- Advanced skills in Adobe Photoshop and Adobe Illustrator.
- Experience with video editing in Adobe Premiere Pro.
- Solid understanding of composition, typography, color theory, and visual storytelling.
- Ability to work with brand guidelines and maintain a consistent visual identity.
- Portfolio showcasing both motion design and graphic design projects.
- Strong time-management skills and ability to work in a fast-paced environment while meeting deadlines.

It will be a plus:
-Experience with Cinema 4D, Blender, or other 3D programs;
-Experience creating character animation;
-Experience with AI tools (Midjourney, ChatGPT, Runway, etc.);
-Basic knowledge of UX/UI and Figma.

HOW YOU WILL MAKE AN IMPACT:

- Create motion creatives for digital campaigns, social media, and advertising platforms.
- Develop animated banners, promotional videos, and video ads.
- Animate existing brand assets and create new motion design concepts.
- Design static creatives for marketing campaigns and promotional activities.
- Produce visual materials for events, presentations, and special projects.
- Work with typography, composition, and brand guidelines to ensure visual consistency.
- Adapt creative materials for various formats, platforms, and advertising channels.
- Collaborate closely with Marketing, SMM, and PR teams.
- Participate in brainstorming sessions and contribute creative concepts and visual ideas.
- Editing Reels and short YouTube videos.

HOW WE WILL KEEP YOU SMILING:

-Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!

-Unlimited vacation days and paid sick leave—because your rest matters.

-A competitive compensation that truly reflects your skills and expertise.

-Employee referral bonus and gifts to celebrate your special occasions.

50% financial support for learning expenses to supercharge your professional growth!

-A positive atmosphere where you always feel respected and truly belong.

-Inspirational team-building activities that turn colleagues into best friends.

-Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

-Co-working space reimbursement to save your nerves from always working from home :)

Head of Retention / Retention Team Lead / Senior CRM Manager

About the Role

We are looking for an experienced retention leader to own and evolve our CRM and retention function end-to-end. Depending on your background and ambitions, this role can be shaped as a hands-on Senior Manager, a Team Lead, or a Head of Retention. The core mission remains the same: build a data-driven, multichannel retention engine that drives player engagement, retention, LTV, and sustainable business growth.

Key Responsibilities

Retention Strategy & Lifecycle Management

• Develop and execute the overall retention and CRM strategy across all stages of the player lifecycle.
• Drive onboarding, engagement, reactivation, churn prevention, loyalty, and VIP retention initiatives.
• Build scalable user segmentation frameworks to improve personalization and communication efficiency.
• Define and optimize bonus strategies, promotional mechanics, loyalty programs, and gamification initiatives.
• Identify growth opportunities to increase retention, ARPU, NGR, and customer lifetime value.

CRM Campaign Management

• Design, launch, and optimize multichannel CRM campaigns across Email, SMS, Push Notifications, In-App Messaging, Onsite Communications, and Messengers.
• Develop automated trigger-based communication flows based on user behavior and lifecycle stages.
• Ensure communication strategies align with brand positioning and customer expectations.
• Implement structured A/B testing methodologies and continuously improve campaign performance.

Analytics & Performance Management

• Own and monitor key retention KPIs including:
  • Retention Rate
  • Churn Rate
  • ARPU
  • NGR
  • LTV
  • CTR
  • Conversion Rate
• Analyze player behavior and campaign performance to identify optimization opportunities.
• Collaborate with BI and Data teams to define reporting requirements and actionable dashboards.
• Prepare technical specifications for CRM platform enhancements, automation initiatives, and integrations.

Team Leadership & Cross-Functional Collaboration

• Build, mentor, and develop a high-performing CRM and Retention team.
• Conduct regular 1:1 meetings, performance reviews, coaching sessions, and career development planning.
• Define team KPIs, objectives, and performance standards.
• Collaborate closely with Product, BI, VIP, Support, Marketing, Affiliate, and Platform teams to ensure alignment on retention goals and initiatives.
• Act as the key stakeholder for CRM-related projects and retention-focused product improvements.

Requirements

• 3+ years of experience in CRM, Retention, or Lifecycle Marketing within iGaming.
• Proven understanding of player lifecycle mechanics and retention strategies.
• Experience managing or mentoring team members (1+ year preferred).
• Hands-on experience with CRM platforms, automation tools, and campaign management systems.
• Strong analytical mindset with deep understanding of retention and monetization metrics.
• Experience working with Tier-1 and European GEOs.
• Ability to operate effectively in a fast-paced, growth-oriented environment.
• Excellent communication, organizational, and stakeholder management skills.
• English level: Intermediate+ or higher.

Nice to Have

• Experience managing VIP retention initiatives.
• Experience with loyalty programs and gamification systems.
• Experience launching CRM processes from scratch.
• Experience working with BI tools and advanced segmentation models.

What We Offer

• Flexible working hours and fully remote work format.
• Unlimited vacation policy and paid sick leave.
• Competitive compensation package based on experience and expertise.
• Employee referral bonus program.
• Gifts and rewards for special occasions.
• 50% reimbursement of learning and professional development expenses.
• Sports and wellness compensation program.
• Co-working space reimbursement.
• Team-building activities and corporate events.
• Supportive and collaborative international team environment.

We are looking for an experienced Media Buying Team Lead to join our team and take ownership of performance marketing operations across Tier-1 European markets.

This role is a great fit for a strong performance marketing professional who already has experience leading media buyers, understands acquisition economics, and is ready to take the next step in their career.

You will initially lead the media buying function at the Team Lead level, with a clear opportunity to grow into the Head of Media Buying role as the team, budgets, and acquisition operations scale.

HOW YOU WILL MAKE AN IMPACT

• Lead the day-to-day work of the Media Buying team, including priorities, performance, workload, and campaign execution;
• Develop and execute media buying strategies across Tier-1 European markets together with the wider marketing team;
• Manage and optimize multi-channel paid acquisition campaigns across Meta Ads, Google Ads, TikTok Ads, Programmatic/DSP, Push & In-App traffic, ASA, UAC, and other relevant channels;
• Take ownership of media planning, budget allocation, campaign performance, and forecasting;
• Manage and gradually scale significant advertising budgets while maintaining profitability and sustainable growth;
• Monitor and improve key performance metrics, including CAC, CPA, CPI, CPL, ROAS, ROI, ROMI, LTV, Payback Period, and Contribution Margin;
• Mentor and develop Media Buyers, helping the team improve campaign quality, testing velocity, and overall performance;
• Work closely with Creative, Analytics, CRM, Product, and other teams to improve acquisition and retention results;
• Build and improve scalable media buying processes, reporting, and operational frameworks;
• Ensure accurate attribution, tracking, and data collection across acquisition channels;
• Continuously test new audiences, creatives, channels, GEOs, and acquisition approaches;
• Identify new growth opportunities and turn successful experiments into scalable acquisition channels;
• Gradually take broader ownership of the media buying function with the opportunity to grow into the Head of Media Buying position.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 4+ years of experience in Media Buying;
• Previous experience as a Media Buying Team Lead, Performance Team Lead, Senior Media Buyer with team management responsibilities, or in a similar role;
• Hands-on experience managing and scaling paid acquisition campaigns;
• Experience leading, mentoring, or coordinating Media Buyers;
• Proven experience working with Tier-1 European markets;
• Experience managing significant advertising budgets and responsibility for campaign profitability;
• Strong track record of scaling successful acquisition campaigns;
• Experience in highly competitive industries, preferably iGaming or Sports Betting;
• Strong understanding of acquisition economics, including CAC, CPA, CPI, CPL, ROAS, ROI, ROMI, LTV, Payback Period, Revenue Attribution, Cohort Analysis, Funnel Optimization, and Retention Impact;
• Strong analytical skills and confidence working with performance data;
• Ability to combine hands-on campaign management with team leadership;
• Strong communication and stakeholder management skills;
• Motivation to develop from a Team Lead into a Head of Media Buying and gradually take ownership of the entire function;
• Upper-Intermediate English level or higher.

REQUIRED SKILLS

• Meta Ads;
• Google Ads;
• TikTok Ads;
• AppsFlyer, Adjust, Kochava, Singular, or similar attribution platforms;
• Google Analytics 4 (GA4);
• Google Tag Manager (GTM);
• Meta Conversion API (CAPI);
• Server-side tracking;
• Postback integrations;
• Attribution and analytics systems.

WILL BE A PLUS

• Experience launching and scaling acquisition strategies for mobile-first products;
• Experience with Programmatic/DSP, Push, In-App, ASA, or UAC;
• Experience working with influencer and performance partnership channels;
• Experience building or restructuring a Media Buying team;
• Strong understanding of marketing automation and CRM-driven acquisition initiatives;
• Experience with advanced experimentation and incrementality testing;
• Previous experience gradually taking ownership of a performance marketing or acquisition function.

CAREER GROWTH

This position is designed as a potential next step toward becoming Head of Media Buying.

As the function grows, we expect the Team Lead to gradually take ownership of broader areas such as acquisition strategy, budget planning, team structure, hiring, performance forecasting, cross-functional processes, and overall media buying profitability.

Successful performance in the role can lead to promotion to Head of Media Buying with full ownership of the media buying function.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave — because your rest matters.
• Competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: we’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a CRM Team Lead to become a key member of our dynamic team. In this role, you will be responsible not only for developing and executing CRM and retention strategies but also for leading and mentoring a team of CRM specialists to achieve ambitious business goals.

HOW YOU WILL MAKE AN IMPACT

- Build and develop CRM and retention strategies for casino products
- Develop player lifecycle campaigns: onboarding, retention, reactivation, churn prevention, loyalty
- Create segmentation strategies and personalized communication flows
- Analyze CRM performance metrics including retention, LTV, ARPU, NGR, churn, CTR, and conversion rates
- Optimize communication funnels and player engagement strategies
- Collaborate with Product, VIP, BI, Content, and Dev teams
- Manage and mentor the CRM team
- Conduct 1:1 meetings, performance reviews, and team coaching
- Set KPIs and monitor team performance
- Oversee CRM campaigns across Email, SMS, Push, Onsite, and Messengers
- Work with automation and trigger-based campaigns
- Launch and optimize A/B tests
- Prepare technical tasks for BI and development teams
- Participate in CRM platform improvements and implementations

WHAT WILL HELP YOU SUCCEED IN THE ROLE

- 3+ years of CRM experience in iGaming
- 1+ year of leadership or team management experience
- Strong understanding of player lifecycle and retention mechanics
- Experience working with Tier-1 / European GEOs
- Hands-on experience with CRM platforms and campaign management
- Strong analytical skills and understanding of CRM metrics
- Experience with multichannel communication strategies
- Ability to work in a fast-paced startup environment
- Strong communication and organizational skills
- English level: Intermediate+ or higher

HOW WE WILL KEEP YOU SMILING

- We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!

- We offer unlimited vacation days, and we provide sick leave of paid.

- We are ready to offer relocation support for candidates.

- A competitive compensation that values the skills and experience you bring.

- Employee referral bonus and gifts for your special days.

- Financial support in 50% for learning expenses to help you in your professional growth!

- With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a Planning & Resource Management Assistant / Specialist to join our Customer Success team. In this role, you will be responsible for shift planning, resource allocation, real-time monitoring, and operational reporting. You’ll work closely with Team Leads and other stakeholders to ensure optimal team coverage and efficient resource utilization.
 

HOW YOU WILL MAKE AN IMPACT

• Create, adjust, and publish shift schedules for projects
• Optimize employee allocation based on competencies, workload, and business requirements
• Process requests for shift changes, vacations, sick leaves, and replacements
• Conduct real-time monitoring of agent activity (queues, adherence, workload in Livechat / helpdesk, etc.)
• Monitor actual attendance and workload against planned indicators
• Maintain up-to-date data in resource planning systems (Livechat / helpdesk / Excel / specialized software)
• Prepare analytical reports and dashboards for management
• Collect, process, and analyze operational metrics
• Support process optimization and automation initiatives
• Collaborate with team leads on shift coverage and staffing needs
• Participate in the development and improvement of planning and resource allocation processes
• Provide administrative and coordination support to the team
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Higher or secondary specialized education. Previous experience in a similar role (planning, reporting, real-time monitoring) is preferred
• Strong proficiency in Excel / Google Sheets (pivot tables, formulas; Power Query / Power Pivot / Google Apps Script is a plus)
• Analytical mindset and ability to work with large volumes of data
• High attention to detail, pedantry, and perseverance
• Ability to effectively handle monotonous and cyclical tasks while maintaining concentration and attention to detail over long periods of time
• Strong communication skills and ability to interact with employees at different levels
• Ability to work in an environment of changing priorities, strict deadlines, and dynamic company growth
• English language skills sufficient for reading work documentation and written communication (B1 minimum)
   

Nice-to-have requirements

• 1+ year of experience in resource planning, shift scheduling, or workload forecasting
• Understanding of operational efficiency principles, key metrics (KPIs), and professional terminology
• Experience in preparing regular management reports
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We’re an experienced affiliate team with a solid internal setup — our own brands, in-house analytics, creative and product teams, and years of media buying expertise. Now we’re looking for a Media Buying Team Lead who’s ready to lead the team, oversee traffic acquisition, drive testing and optimization, and scale successful campaigns across multiple channels. You’re someone who’s data-driven, curious, and always looking for ways to scale what works — while keeping team performance and key business metrics in check.

HOW YOU WILL MAKE AN IMPACT:

• Lead and manage a team of Media Buyers, setting goals and monitoring performance;
• Oversee the launch, analysis, and optimization of paid traffic campaigns across multiple channels;
• Drive campaign scaling while maintaining target ROI and CPA;
• Identify and test new traffic sources, funnels, and performance strategies;
• Generate hypotheses and improve buying tactics based on data and team insights;
• Develop testing approaches and prepare briefs for creatives with clear testing logic;
• Monitor team and campaign metrics and report actionable insights;
• Support Media Buyers in solving complex campaign and performance challenges;
• Collaborate with analytics, design, and product teams;
• Develop team expertise, share best practices, and continuously improve buying processes.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 2+ years of hands-on media buying experience;
• Previous experience leading or mentoring Media Buyers;
• Solid understanding of performance marketing metrics (CPA, ROI, ROAS, LTV, etc.);
• Experience managing multiple traffic sources simultaneously;
• Proven ability to scale profitable campaigns;
• Strong analytical mindset and decision-making based on data;
• Strong leadership and communication skills;
• Team player with ownership mindset and a drive for results.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)