TrueGroup

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

HOW WE WILL KEEP YOU SMILING

• We provide paid vacation days and paid sick leave benefits.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are seeking a driven and highly structured Learning & Development (L&D) professional to design, implement, and continuously improve our training and onboarding programs for the Customer Success department — covering both Support and VIP Sales teams.

This person will play a key role in building scalable training systems to support the monthly onboarding of new team members, ensuring that every cohort goes through a consistent, well-structured, and performance-driven learning journey.

HOW YOU WILL MAKE AN IMPACT

• Design and Own the Training Program:

Build a comprehensive 3-week onboarding&training program to different Customer Success roles (Support Agents, VIP Sales Managers, etc.).

• Develop Learning Materials:

Prepare full training decks, LMS content modules, written materials, knowledge checks, scenario-based simulations, and presentations for all key learning topics.

• Set Up LMS Environment:

Design and structure the content inside our Learning Management System, ensuring seamless access, intuitive flow, and progress tracking.

• Testing and Evaluation:

Create assessment tools to validate both theoretical knowledge and practical readiness — including quizzes, tests, and hands-on exercises.

• Design Internship & Gradual Access Flow:

Build a phased internship/trainee framework that progressively grants access to real operations in Support and VIP Sales based on test results, mentor feedback, and training progress.

• Optimize for Scale:

Develop a repeatable and scalable onboarding cycle that can be run monthly for new employee groups

• Collaborate Cross-Functionally:

Work closely with team leads and department heads to align learning goals with business objectives and ongoing performance feedback

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Proven experience in L&D or Training within Customer Service / Customer Success environments

• Strong instructional design and presentation skills

• Experience creating LMS content and managing LMS platforms

• Strong organizational and mindset

• Native or fluent English (B2+)

• Self-driven, detail-oriented, structured, and capable of working autonomously

• Experience in iGaming

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for Junior Product Manager to join our team. In this role, you will be responsible for managing our products, monitoring product conversion rates, and leading communication with our marketing partners and affiliate managers to drive growth and improve performance. Your key responsibilities will include analyzing market trends, and ensuring continuous product improvement. You will work closely with cross-functional teams, including development, design, and affiliate teams, to achieve business objectives and optimize the user experience.

If you have experience in marketing and thrive in a fast-paced, dynamic environment, we’d love to hear you!

HOW YOU WILL MAKE AN IMPACT

• Analyze the online gambling market and competitor activities to identify opportunities and risks.
• Track and analyze key performance metrics (LTV, CPA, CR, ROI) to optimize marketing efforts and product performance.
• Communicate with affiliate managers and marketing partners, ensuring the effectiveness of campaigns and promotions.
• Participate in preparing entry into new markets, and understanding market trends and demands
• Oversee the implementation of product changes and innovations based on user behavior analysis and marketing insights.
• Collaborate with development and design teams to introduce new features that enhance the user experience.
• Manage content across projects, ensuring its quality and relevance to marketing goals.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• At least 1 year of experience as a Product Manager within the online gambling industry.
• Understanding of key product metrics (conversion rates, LTV, ARPU, ROI) and experience with affiliate marketing.
• Proven experience in working with marketing and affiliate partners.
• Deep knowledge of online gambling products and industry trends.
• Intermediate or higher level of English proficiency for effective communication with international partners.
• Experience with analytics tools (e.g., Smartlook, Google Analytics) to monitor user behavior and drive product decisions.

HOW WE WILL KEEP YOU SMILING

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are looking for an experienced BI Analyst who will take ownership of building, maintaining, and optimizing our business intelligence infrastructure. The ideal candidate is passionate about data, analytics, and modern BI tools, and can translate complex data into actionable insights that drive business decisions.

HOW YOU WILL MAKE AN IMPACT

• Develop and maintain semantic data models in Power BI (Pro license or higher).
• Design and build reports and dashboards based on business requirements.
• Write complex DAX measures and calculations.
• Work with multiple data sources (databases, Google Sheets, etc.) and manage data connectivity (gateways).
• Administer Power BI, including managing permissions and RLS (Row-Level Security).
• Monitor BI trends and implement new Power BI features and AI capabilities into existing and new reports.
• Optimize performance and loading speed of reports and data models.
• Write and optimize SQL queries in BigQuery and MySQL (experience with ClickHouse is a plus).
• Use CTEs and window functions in query development.
• Collaborate with developers to define and document technical requirements for new data sources.
• Experience with Google Cloud Functions and Airflow is a strong advantage.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of professional experience working with Power BI (not freelance projects).
• Hands-on experience with BigQuery and MySQL (ClickHouse is a plus).
• Strong proficiency in SQL (CTE, window functions).
• Practical experience in data modeling and report optimization.
• Understanding of data governance, access management, and RLS principles.
• Analytical mindset and attention to detail.
• Intermediate or higher level of English (for documentation and communication).

Nice to Have

• Experience with Tableau or Looker Studio.
• Background in Google Cloud Platform or other cloud ecosystems.
• Interest in implementing AI tools within BI systems.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are seeking a results-driven Marketing Manager to lead all marketing efforts for our online casinos. You will be responsible for planning, executing, and optimizing multi-channel marketing strategies with a focus on user acquisition, retention, and brand visibility. This role requires both strategic thinking and hands-on execution across SEO, SMM and other digital channels.

HOW YOU WILL MAKE AN IMPACT:

• Work with multiple strong brands, ensuring consistent growth and brand positioning
• Build integrated marketing funnels connecting SMM, B2C channels, email marketing, and influencer marketing
• Manage partnerships with influencers, and media personalities to amplify brand reach
• Handle partnerships and sponsorships, ensuring quality brand representation and defending brand interests in negotiations
• Work closely with the retention department to build joint conversion funnels and customer journey optimization
• Develop and manage the overall marketing strategy for all digital channels
• Oversee and coordinate the work of SMM, SEO, and content creation
• Plan and manage campaigns across social media, affiliate platforms, and email
• Monitor KPIs, user acquisition cost (CAC), LTV, and other key metrics
• Collaborate with design and content teams to maintain consistent brand messaging
• Keep up with iGaming trends, competitors, and emerging channels

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 3+ years of experience in digital marketing, ideally in iGaming
• Strong understanding of SEO, SMM, performance marketing, and CRM tools
• Excellent project management and multitasking abilities
• Fluent English (written and spoken); additional languages a plus
• Strong analytical skills and data-driven decision-making mindset
• A solid understanding of the iGaming industry is essential — and experience in esports or sports betting

Nice to Have

• Previous experience with markets in Europe
• Understanding of responsible gaming principles and advertising compliance
• Creative thinking and a good eye for design and branding

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a Content Writer to join our team. This position requires you to be curious about the iGaming field, and be well-versed in marketing and product text writing. Would you like to develop your skills and your career at an innovative company that will take your career to the next level? Then we would love to hear from you!

HOW YOU WILL MAKE AN IMPACT

• You'll be responsible for the content formation for the various departments (Product Owners, Marketing and Retention Departments, etc.).
• We'll be expecting you to develop original content for emails and websites for the company
• You have to proofread and edit texts that will be used for the product and marketing needs.
• We'll need you to be responsible for the sourcing and cooperation with translators.
• You will be participating in the development and implementation of content strategy.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• You'll need to have an accurate understanding of the development of content marketing strategies.
• You'll need to understand the iGaming industry to excel at this position, so we expect you to have at least a year of experience.
• Your English level should be at B2 level or higher.
• Multi-tasking and the ability to prioritize will be a huge plus since you'll be involved in more than one project.
• We will gladly listen to your ideas about how we can improve our workflow and make content generation smoother.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We’re looking for a Marketing Data Analyst Team Lead — a data-driven strategist who turns numbers into stories and insights into growth. You’ll lead a team of analysts, dive deep into traffic performance, and collaborate with the Head of Marketing Analytics to uncover opportunities, optimize ROI, and shape data-powered marketing decisions that move the business forward.

HOW YOU WILL MAKE AN IMPACT

• Lead, mentor, and grow a team of marketing data analysts — setting priorities, providing guidance, and ensuring data quality and analytical excellence.
• Develop and implement a unified analytical framework for traffic acquisition, retention, and performance marketing.
• Oversee the analysis of traffic acquisition data across multiple channels and platforms, ensuring accuracy and actionable outcomes.
• Evaluate the profitability of different traffic purchasing models (CPA, RevShare, Hybrid, etc.) and provide strategic recommendations to optimize investments.
• Collaborate closely with marketing, product, and finance teams to align data insights with business objectives.
• Identify growth opportunities, channel inefficiencies, and cost optimization strategies to improve ROI and overall marketing performance.
• Establish data pipelines and reporting dashboards for transparent performance monitoring and decision-making.
• Translate complex data into clear, strategic insights and communicate them effectively to stakeholders at all levels.
• Drive continuous improvement in marketing metrics such as ROI, CTR, conversion rates, and LTV.
• Foster a data-informed culture within the marketing organization.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 4+ years of proven experience as a Marketing Data Analyst, with at least 1–2 years in a leadership or mentoring role.
• Strong expertise in marketing analytics within the iGaming or digital marketing industry.
• Solid understanding of marketing economics and KPIs: ROI, CLV, CAC, ARPU, and retention metrics.
• Proficiency in SQL, Power BI, and Excel; hands-on experience with Python or R is a strong plus.
• Ability to build scalable analytical systems and reporting automation.
• Exceptional leadership, communication, and project management skills.
• Strategic mindset — you can see both the data details and the bigger business picture.
• English level: Upper-Intermediate or higher.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced and proactive Deputy Head of Analytics to strengthen our analytics department and support the growth of our iGaming product teams. This role requires strong leadership, excellent communication skills, and deep practical expertise in analytics tools and processes.

HOW YOU WILL MAKE AN IMPACT

• Work closely with three teams and their team leads to achieve high performance and results
• Improve planning processes and task execution within the analytics department
• Build and maintain an effective system for documenting all analytics workflows
• Identify and reduce inefficient or low-impact work
• Enhance communication and collaboration processes with stakeholders
• Initiate new development directions for the department and for individual analysts

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ year of experience as a Team Lead or Head of Analytics in the iGaming industry
• 2+ years of experience with Power BI
• 2+ years of experience with Google Analytics

• 1+ year of hands-on experience with BigQuery and Google Cloud Platform

  (Data Pipelines, Cloud Functions, Airflow, etc.)

• Strong communication and leadership skills
• Experience with Python — a strong plus
• English level: Upper-Intermediate
• English level: Upper-Intermediate or higher.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a Promo Manager to join our team. This role will involve the creation and timely delivery of emails, as well as the implementation of our retention strategy for all brands. Would you like to develop your skills and your career at an innovative company that will take your career to the next level? Then we would love to hear from you!

HOW YOU WILL MAKE AN IMPACT

• You will be responsible for the creation and sending on time of emails for our brands;
• You'll have to user segmentation;
• Your task will include setting up and checking the operation of bonuses;
• We expect you to post promotional material on the websites;
• You'll fully support the process of forming emails as well as cooperate with copywriters, designers, games, and the product team;
• We will expect you to work with analytics to present reports campaigns success rates and explore the motivation of our customers;
• You'll be responsible for the data collection regarding best practices in the existing market.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• You'll have at least 1 year of experience in the email marketing field;
• We expect you to have an understanding of how to create emails, and bonuses in Customer.io;
• Your English level needs to be intermediate or higher;
• We will count on your understanding and insights about the process of user segmentation and content personalization;
• We expect you responsible and attention to details.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are seeking a data-driven and customer-focused Retention Product Manager to join our product team. In this role, you will own the full retention experience across multiple iGaming brands, designing personalized engagement funnels, optimizing promotion mechanics, and driving long-term player value. Working closely with CRM, BI, VIP, Design, and Product teams, you will turn behavioral insights into retention strategies that increase player activity, loyalty, and lifetime value. If you have experience managing retention in iGaming and want to influence product decisions at scale, we’d love to connect with you.

HOW YOU WILL MAKE AN IMPACT:

• Analyze player cohorts, funnels, and in-product behavior to identify retention trends, churn risks, and revenue opportunities
• Develop the Retention Roadmap including missions, gamification features, tournaments, progression systems, and bonus mechanics
• Design personalized life-cycle journeys with tailored incentives, segmentation logic, and targeted user flows
• Collaborate with CRM teams to create and optimize automated communication flows including push, in-app, and email campaigns
• Optimize bonus systems, reload mechanics, engagement loops, and reward structures to maximize retention and ARPU
• Lead A/B testing initiatives for product features, promotional strategies, and communication touchpoints
• Coordinate cross-team implementation of retention features together with Tech, Design, BI, and Product teams
• Monitor churn indicators and create data-driven reactivation strategies for returning and high-value players
• Research competitors’ retention tools, UX patterns, and engagement mechanics to identify improvement opportunities
• Improve in-product user journeys such as onboarding, missions, rewards, payments, and home-page personalization
• Ensure that retention features are implemented efficiently, meet KPIs, and deliver measurable impact on player activity
• Work closely with VIP Product and CRM to ensure seamless integration of retention logic across VIP and non-VIP segments

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• At least 1 year of experience as a CRM Manager, Retention Manager, or Product Manager in the iGaming industry
• Strong understanding of user life-cycle management, segmentation, and behavioral psychology in gaming
• Hands-on experience with bonus systems, engagement campaigns, missions, and tournaments
• Ability to work with analytics dashboards and interpret retention metrics such as DAU, WAU, churn, LTV, ARPU, conversion to deposit, and session depth
• Experience collaborating with CRM tools (Smartico, Customer.io , etc.)
• Comfortable managing complex product features with multiple stakeholders and dependencies
• Strong communication and documentation skills with the ability to translate ideas into clear requirements
• Attention to detail and ability to prioritize in fast-moving environments
• Intermediate or higher level of English proficiency for effective communication with international partners.

HOW WE WILL KEEP YOU SMILING:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a skilled and proactive Retention Manager (Middle level) to strengthen our CRM and lifecycle marketing efforts. In this role, you will be responsible for developing and executing effective multi-channel retention campaigns, building customer journeys, and maximizing player engagement, activation, and loyalty.

HOW YOU WILL MAKE AN IMPACT:

• Create and optimize marketing communications across Email, SMS, In-App/Pop-up, and Web Push channels.
• Run A/B tests to improve engagement, conversion, and retention metrics.
• Design and maintain Customer Journeys within the CRM system.
• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong plus.
• Segment players based on the RFM model and behavioral patterns.
• Create tailored retention flows for different lifecycle stages.
• Actively use AI tools to automate workflow, generate content, build logic, and improve campaign effectiveness.
• Develop strategies for player onboarding, activation, and reactivation.
• Analyze performance data and propose optimization improvements.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 1.5–3 years of experience in CRM or Retention Marketing, preferably in iGaming or digital products.
• Strong understanding of lifecycle marketing and multi-channel communication.
• Experience with customer segmentation and RFM analysis.
• Hands-on experience with CRM platforms (Customer.io / Smartico / Fasttrack / Optimove — a plus).
• Confident use of AI tools for communication and workflow automation.
• Analytical mindset and ability to work with data-driven insights.
• Strong communication and organizational skills.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are seeking a Sales Manager with a strong sales-driven mindset and the ability to operate effectively across large and diverse client bases. This role requires agility in switching between priorities, handling multiple tasks simultaneously, and driving engagement without reliance on a fixed portfolio of customers. The successful candidate will excel at creating strong client attachment to the product itself, applying a results-oriented approach, and consistently delivering growth through proactive outreach, persuasive communication, and relentless focus on targets.

HOW YOU WILL MAKE AN IMPACT

• Client Outreach: Conduct outbound calls to the existing database with the goal of reactivation, upselling, and strengthening relationships.
• Bonus Sales: Actively promote and sell personalized bonus packages and promotions, ensuring offers align with customers' preferences and behavior.
• Performance Analysis: Monitor customers’ activity, analyze key sales and engagement metrics, and prepare reports to optimize strategies.
• Revenue Growth: Drive sales growth and increase clients’ retention through effective sales tactics and personalized communication.
• Collaboration: Work closely with a VIP team to coordinate campaigns and maximize conversion rates.
• Customer Focus: Ensure every interaction delivers a professional experience that builds trust and loyalty.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Experience in B2C sales or account management (Call center or entertainment industry preferred).
• Strong persuasive communication and negotiation skills.
• Analytical mindset with ability to work with numbers, KPIs, and sales metrics.
• Target-driven, self-motivated, and able to work under pressure.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)
  👉 Send your resume immediately!

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• English level B2-С1+ (spoken and written).
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)
  👉 Send your resume immediately!

We are looking in TrueGroup for a Sales Manager (iGaming - Reactivation & Deposits) who knows how to work with a warm customer base and directly influence players’ deposit activity.
This is not cold calling and not support - this is active sales, reactivation, and growth of the deposit cycle.
If you want to see clear results from your work, earn based on performance, and work in a healthy schedule, this role is for you.
 

HOW YOU WILL MAKE AN IMPACT:

• Communicate with already registered players (reactivation and active base).
• Move players from the 1st to the 2nd deposit, from the 2nd to the 3rd, and further along the deposit funnel.
• Sell personalized bonuses and offers based on player behavior.
• Work with metrics such as deposits, ARPPU, and conversions.
• Collaborate with VIP and Support teams to improve results.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Experience in B2C sales, account management, or retention. (iGaming, betting, or entertainment industry preferred).
• Spoken English B2 or German B2 or French В2
• Understanding of player psychology, motivations, and triggers.
• Analytical skills, ability to work with large volumes of data, and CRM tools.
• Excellent communication skills for building trusted relationships.
• Clear understanding that sales is about numbers and results.
  This is an active sales role with clear KPIs.
   

HOW WE WILL KEEP YOU SMILING

• We work 8 hours per day, 5 days per week (flexible start of the day)
  We follow a work-life balance approach - overtime is not the norm.
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• Compensation consists of a fixed base plus performance-based bonuses. There is a direct link between your actions and your income.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• Wellness benefits and co-working space reimbursement.
• We are growing and scaling, which creates opportunities for both vertical growth within the team (Team Lead, Head roles) and horizontal growth across the company into VIP, Support, Product, and other areas of the gambling business.
  Growth is based on performance and involvement, not on fixed timelines.
• You work with a warm customer base, not a cold market.
• Goals are clear and results are transparent.
• You work in a fast-growing industry with real career potential.
  
  👉 Send your resume immediately!