TrueGroup

We are seeking an experienced and highly organized Head of Product to lead our product strategy and oversee the operational execution across all iGaming brands in our portfolio. In this role, you will take ownership of day-to-day product operations, ensuring that features, optimizations, and improvements are delivered efficiently and aligned with business goals. You will work closely with Product Managers, VIP, Retention, CRM, BI, Design, Tech, and Affiliate teams to transform ideas into actionable product plans. If you have a strong background in product leadership within the iGaming industry and are ready to take full responsibility for product operations across a multi-brand environment, we would love to connect with you.

HOW YOU WILL MAKE AN IMPACT:

• Lead the execution of all product initiatives across multiple iGaming brands while ensuring timely delivery and operational excellence
• Own day-to-day product operations including backlog prioritization, requirement preparation, stakeholder coordination, and task alignment
• Manage product discovery processes and translate insights, feature requests, and business needs into structured specifications for development teams
• Oversee the work of Product Managers and ensure consistent quality of product documentation, research, and delivery
• Collaborate with BI teams to monitor key product metrics such as conversion, retention, ARPU, and funnel performance, and identify opportunities for growth
• Coordinate product dependencies and cross-functional projects involving Marketing, VIP, CRM, Payments, Anti-Fraud, and Design
• Support strategic product planning and assist executive leadership in shaping long-term product direction
• Ensure that product workflows, feature implementations, and platform operations run smoothly without blocking business processes
• Optimize internal processes and introduce frameworks that improve delivery speed, communication, and transparency across teams
• Review UX/UI decisions in collaboration with Design and ensure consistent product quality and brand alignment
• Analyze competitor landscapes and emerging industry trends to keep our product suite modern and competitive
• Act as the primary decision-maker for operational product matters, reducing bottlenecks and enabling faster execution across the organization

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• At least 4+ years of experience as a Senior Product Manager or Head of Product in the iGaming industry (required)
• Strong understanding of casino and sportsbook funnels, retention mechanics, gamification, payments, KYC, and bonus systems
• Exceptional operational and organizational skills — ability to manage multiple product tracks simultaneously
• Experience leading cross-functional teams and coordinating complex product initiatives
• Ability to translate business goals into clear product requirements and prioritization frameworks
• Hands-on experience with analytics dashboards and product KPIs such as conversion, retention, ARPU, LTV, and product performance metrics
• Strong communication skills with the ability to align stakeholders across departments
• A proactive mindset with the ability to make decisions independently and solve problems quickly
• High attention to detail and commitment to clean processes, documentation, and structure
• English proficiency: B2+

HOW WE WILL KEEP YOU SMILING:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

Requirements
- 1+ year of experience in Payments, Gaming, Fintech, or related industries
- Basic understanding of payment systems, payment providers, and transaction flows
- Familiarity with AML, KYC, and fraud prevention principles
- Experience processing withdrawals and handling payment operations
- Strong attention to detail and ability to follow procedures consistently
- Analytical mindset with the ability to identify irregularities and suspicious behavior
- Good communication and teamwork skills
- Ability to work under pressure in a high-volume environment
- Experience working in shift-based or 24/7 operations is a plus
- English level: Upper-Intermediate or higher

Responsibilities
- Process customer withdrawals accurately and within SLA timelines
- Monitor payment queues and ensure timely transaction handling
- Verify transactions according to internal procedures and compliance requirements
- Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
- Work closely with Risk, Anti-Fraud, Support, and Payments teams
- Handle high-volume transaction workflows efficiently
- Maintain high standards of accuracy and operational quality
- Report recurring issues and suggest process improvements
- Follow AML, KYC, and fraud prevention procedures
- Adapt quickly to changing priorities and operational demands

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

HOW YOU WILL MAKE AN IMPACT

• Process customer withdrawals accurately and within SLA timelines
• Monitor payment queues and ensure timely transaction handling
• Verify transactions according to internal procedures and compliance requirements
• Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
• Work closely with Risk, Anti-Fraud, Support, and Payments teams
• Handle high-volume transaction workflows efficiently
• Maintain high standards of accuracy and operational quality
• Report recurring issues and suggest process improvements
• Follow AML, KYC, and fraud prevention procedures
• Adapt quickly to changing priorities and operational demands

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ year of experience in Payments, Gaming, Fintech, or related industries
• Basic understanding of payment systems, payment providers, and transaction flows
• Familiarity with AML, KYC, and fraud prevention principles
• Experience processing withdrawals and handling payment operations
• Strong attention to detail and ability to follow procedures consistently
• Analytical mindset with the ability to identify irregularities and suspicious behavior
• Good communication and teamwork skills
• Ability to work under pressure in a high-volume environment
• Experience working in shift-based or 24/7 operations is a plus
• English level: Upper-Intermediate or higher

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships

We’re an experienced affiliate team with a solid internal setup — our own brands, in-house analytics, creative and product teams, and years of media buying expertise. Now we’re looking for a Media Buyer who’s ready to take on traffic acquisition hands-on, run tests, and optimize campaigns across multiple channels. You’re someone who’s data-driven, curious, and always looking for ways to scale what works — while keeping performance metrics in check.

HOW YOU WILL MAKE AN IMPACT:

• Launch, analyze, and optimize paid traffic campaigns across multiple channels;
• Scale campaigns while maintaining target ROI and CPA;
• Test new traffic sources, funnels, and performance strategies;
• Generate hypotheses and improve buying tactics based on data;
• Prepare briefs for creatives with clear testing logic;
• Monitor campaign metrics and report actionable insights;
• Collaborate with analytics, design, and product teams;

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 1+ years of hands-on media buying experience;
• Solid understanding of performance marketing metrics (CPA, ROI, ROAS, LTV, etc.);
• Experience managing multiple traffic sources simultaneously;
• Proven ability to scale profitable campaigns;
• Strong analytical mindset and decision-making based on data;
• Team player with ownership mindset and a drive for results.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We're looking for a Product Analyst to join our Product team. In this role, you'll own the data behind our product decisions — tracking performance, uncovering insights, forming hypotheses, and driving their implementation to move our key business metrics. You'll act as both the data checker and the solution provider for our Product, Marketing, and Retention departments.
 

HOW YOU WILL MAKE AN IMPACT

• Track and monitor the full user flow from Visit to Churn, owning metrics at every stage of the lifecycle.
• Acquisition & registration: monitor high-funnel conversions such as Visit2Reg and Reg2Dep.
• Activation & monetization: track first-deposit behavior and core metrics including Deposit Sum, Bet Volume, and GGR.
• Engagement & retention: analyze player activity, session and betting patterns, and repeat-deposit behavior to identify what keeps users active.
• Reactivation & churn: monitor churn signals, dormancy, and reactivation performance to reduce drop-off and extend player lifetime.
• Search for insights in the data, identify friction points and growth opportunities across the user journey.
• Form data-driven hypotheses and see them through to implementation, measuring their impact on business performance.
• Serve as the go-to data checker and solution provider for the Product, Marketing, and Retention teams — validating data, answering analytical questions, and recommending actions.
• Build and maintain dashboards and reports so stakeholders can access and understand performance.
• Partner cross-functionally to shape decisions and priorities based on evidence rather than intuition.
• Propose product features to implement to web application based on data driven logic.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Proven experience in a product analytics or data analytics role.
• Strong analytical skills with the ability to turn raw data into clear, actionable insights.
• Hands-on experience with our core tools: PowerBI, Casino BO (back office), PostHog, Optional: Customer.io, Smartico AI.
• Solid understanding of funnel metrics and conversion analysis (Visit2Reg, Reg2Dep, etc.).
• Familiarity with iGaming / casino core metrics such as Deposit Sum, Bet Volume, and GGR.
• A hypothesis-driven mindset and the ability to move from insight to implementation.
• Strong communication skills to collaborate with Product, Marketing, and Retention stakeholders.
• Problem solving mindset.
• Proactivity and result driven.

Nice to Have

• Experience in the iGaming, betting, or online casino industry.
• Math skills, understanding of prediction models, forecasting.
• Experience designing and evaluating A/B tests and experiments.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a creative and detail-oriented Motion Designer with a strong Graphic Design background to join our team. In this role, you will create engaging visual content for digital marketing campaigns, social media, advertising, and brand initiatives while maintaining a consistent visual identity across all channels.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

- 1+ year of experience as a Motion Designer.
- 1+ year of experience in Graphic Design.
- Strong proficiency in Adobe After Effects.
- Advanced skills in Adobe Photoshop and Adobe Illustrator.
- Experience with video editing in Adobe Premiere Pro.
- Solid understanding of composition, typography, color theory, and visual storytelling.
- Ability to work with brand guidelines and maintain a consistent visual identity.
- Portfolio showcasing both motion design and graphic design projects.
- Strong time-management skills and ability to work in a fast-paced environment while meeting deadlines.

It will be a plus:
-Experience with Cinema 4D, Blender, or other 3D programs;
-Experience creating character animation;
-Experience with AI tools (Midjourney, ChatGPT, Runway, etc.);
-Basic knowledge of UX/UI and Figma.

HOW YOU WILL MAKE AN IMPACT:

- Create motion creatives for digital campaigns, social media, and advertising platforms.
- Develop animated banners, promotional videos, and video ads.
- Animate existing brand assets and create new motion design concepts.
- Design static creatives for marketing campaigns and promotional activities.
- Produce visual materials for events, presentations, and special projects.
- Work with typography, composition, and brand guidelines to ensure visual consistency.
- Adapt creative materials for various formats, platforms, and advertising channels.
- Collaborate closely with Marketing, SMM, and PR teams.
- Participate in brainstorming sessions and contribute creative concepts and visual ideas.
- Editing Reels and short YouTube videos.

HOW WE WILL KEEP YOU SMILING:

-Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!

-Unlimited vacation days and paid sick leave—because your rest matters.

-A competitive compensation that truly reflects your skills and expertise.

-Employee referral bonus and gifts to celebrate your special occasions.

50% financial support for learning expenses to supercharge your professional growth!

-A positive atmosphere where you always feel respected and truly belong.

-Inspirational team-building activities that turn colleagues into best friends.

-Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

-Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in iGaming industry.
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.
  
   

WHY YOU’LL LOVE IT HERE

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for an experienced HR People Partner to become a trusted partner for managers and teams across assigned departments and take ownership of the full employee journey, from onboarding to offboarding. In this role, you will work closely with managers and employees, support effective people management, and help build a positive and healthy team environment. You'll oversee key HR processes, drive employee development and engagement, and contribute to improving the overall employee experience.

HOW YOU WILL MAKE AN IMPACT

• Act as the main HR point of contact for managers and employees in assigned departments, and understand each team's goals, structure and people needs
• Run performance review cycles for assigned teams: brief managers, control deadlines, moderate calibration sessions and ensure fair, consistent results
• Support managers in setting and reviewing KPIs and goals based on role profiles
• Ensure individual development plans are created after reviews and tracked, together with the L&D Manager
• Consult managers on promotions, transfers, new positions and team structure changes
• Handle employee relations cases: conflicts, performance issues and difficult conversations
• Coach managers on people management, including feedback, 1:1s and team motivation
• Monitor team health through turnover, engagement and exit interview insights, and propose concrete actions
• Manage pre-onboarding: prepare new hires for their first day, coordinate access requests and documentation signing, and communicate with employees, the L&D Manager and stakeholders
• Manage end-to-end onboarding and adaptation, including onboarding meetings and regular adaptation 1:1s
• Support managers during probation periods, collect employee feedback and make probation decisions together with managers
• Keep employee records and HR systems accurate and up to date
• Track probation timelines, benefits, compensation requests and employee status changes
• Coordinate internal competitions, transfers and crossboarding
• Coordinate internal HR communications, announcements and engagement activities
• Support employee experience initiatives and internal culture projects
• Coordinate offboarding and conduct exit interviews
• Identify process gaps and suggest practical improvements to existing HR workflows and employee experience, including process automation
• Partner with managers and employees to support a positive and healthy team environment

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience as a People Partner, HR Generalist or in a similar role, supporting assigned teams or departments
• Solid understanding of the full employee lifecycle and core HR processes
• Hands-on experience running performance review cycles: goal setting, feedback, calibration, development plans
• Experience with onboarding, adaptation and probation processes
• Experience handling employee relations cases: conflicts, performance issues, difficult conversations
• Ability to advise managers on people topics and constructively challenge them
• Experience with HRIS systems (PeopleForce or similar)
• Ability to work with HR data such as turnover, engagement and review results, and turn it into practical actions
• Excellent communication and interpersonal skills
• Ability to work independently, prioritize and manage multiple processes at once
• Fluent English
   

WHY YOU'LL LOVE IT HERE

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave - because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We'll support your sports passions, from yoga classes to gym memberships.

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

Requirements:
- 1+ year of experience in Payments, Gaming, Fintech, or related industries
- Basic understanding of payment systems, payment providers, and transaction flows
- Familiarity with AML, KYC, and fraud prevention principles
- Experience processing withdrawals and handling payment operations
- Strong attention to detail and ability to follow procedures consistently
- Analytical mindset with the ability to identify irregularities and suspicious behavior
- Good communication and teamwork skills
- Ability to work under pressure in a high-volume environment
- Experience working in shift-based or 24/7 operations is a plus
- English level: Upper-Intermediate or higher.

Responsibilities:
- Process customer withdrawals accurately and within SLA timelines
- Monitor payment queues and ensure timely transaction handling
- Verify transactions according to internal procedures and compliance requirements
- Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
- Work closely with Risk, Anti-Fraud, Support, and Payments teams
- Handle high-volume transaction workflows efficiently
- Maintain high standards of accuracy and operational quality
- Report recurring issues and suggest process improvements
- Follow AML, KYC, and fraud prevention procedures
- Adapt quickly to changing priorities and operational demands.

We offer:
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.
 

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a Senior Data / Product Analyst to join our iGaming team. We’re looking for someone who can go beyond reporting and turn data into actionable insights that drive product and business decisions.

In this role, you will work closely with product, marketing, retention, and analytics teams to understand user behavior, identify growth opportunities, and improve product performance

HOW YOU WILL MAKE AN IMPACT

• Provide comprehensive analytical insights to cross-functional teams, including regular product performance overviews.
• Conduct in-depth retention analysis to identify churn drivers and recommend effective retention strategies.
• Identify product improvement opportunities through data-driven analysis and user behavior insights.
• Analyze and improve tournament structures, promotional campaigns, bonus mechanics, and customer communication strategies.
• Detect anomalies in key product and business metrics and investigate their potential causes.
• Work with large datasets using BigQuery.
• Develop and maintain regular reports and dashboards.
• Work with web analytics tools such as Google Analytics, GTM, PostHog, and similar platforms.
• Present findings and recommendations clearly to stakeholders and support data-driven decision-making.
• Partner with cross-functional teams to turn analytical findings into measurable product improvements.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in iGaming as a Data Analyst, Product Analyst, Retention Analyst, or in a similar role.
• Strong practical experience with SQL and working with large datasets.
• Proven experience in identifying and implementing product improvements based on data insights.
• Strong understanding of product, retention, and iGaming metrics.
• Ability to independently investigate problems, identify trends, and translate findings into actionable recommendations.
• Strong presentation and communication skills.
• Ability to work independently in a fast-paced and dynamic environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Head of Retention / Retention Team Lead / Senior CRM Manager

About the Role

We are looking for an experienced retention leader to own and evolve our CRM and retention function end-to-end. Depending on your background and ambitions, this role can be shaped as a hands-on Senior Manager, a Team Lead, or a Head of Retention. The core mission remains the same: build a data-driven, multichannel retention engine that drives player engagement, retention, LTV, and sustainable business growth.

Key Responsibilities

Retention Strategy & Lifecycle Management

• Develop and execute the overall retention and CRM strategy across all stages of the player lifecycle.
• Drive onboarding, engagement, reactivation, churn prevention, loyalty, and VIP retention initiatives.
• Build scalable user segmentation frameworks to improve personalization and communication efficiency.
• Define and optimize bonus strategies, promotional mechanics, loyalty programs, and gamification initiatives.
• Identify growth opportunities to increase retention, ARPU, NGR, and customer lifetime value.

CRM Campaign Management

• Design, launch, and optimize multichannel CRM campaigns across Email, SMS, Push Notifications, In-App Messaging, Onsite Communications, and Messengers.
• Develop automated trigger-based communication flows based on user behavior and lifecycle stages.
• Ensure communication strategies align with brand positioning and customer expectations.
• Implement structured A/B testing methodologies and continuously improve campaign performance.

Analytics & Performance Management

• Own and monitor key retention KPIs including:
  • Retention Rate
  • Churn Rate
  • ARPU
  • NGR
  • LTV
  • CTR
  • Conversion Rate
• Analyze player behavior and campaign performance to identify optimization opportunities.
• Collaborate with BI and Data teams to define reporting requirements and actionable dashboards.
• Prepare technical specifications for CRM platform enhancements, automation initiatives, and integrations.

Team Leadership & Cross-Functional Collaboration

• Build, mentor, and develop a high-performing CRM and Retention team.
• Conduct regular 1:1 meetings, performance reviews, coaching sessions, and career development planning.
• Define team KPIs, objectives, and performance standards.
• Collaborate closely with Product, BI, VIP, Support, Marketing, Affiliate, and Platform teams to ensure alignment on retention goals and initiatives.
• Act as the key stakeholder for CRM-related projects and retention-focused product improvements.

Requirements

• 3+ years of experience in CRM, Retention, or Lifecycle Marketing within iGaming.
• Proven understanding of player lifecycle mechanics and retention strategies.
• Experience managing or mentoring team members (1+ year preferred).
• Hands-on experience with CRM platforms, automation tools, and campaign management systems.
• Strong analytical mindset with deep understanding of retention and monetization metrics.
• Experience working with Tier-1 and European GEOs.
• Ability to operate effectively in a fast-paced, growth-oriented environment.
• Excellent communication, organizational, and stakeholder management skills.
• English level: Intermediate+ or higher.

Nice to Have

• Experience managing VIP retention initiatives.
• Experience with loyalty programs and gamification systems.
• Experience launching CRM processes from scratch.
• Experience working with BI tools and advanced segmentation models.

What We Offer

• Flexible working hours and fully remote work format.
• Unlimited vacation policy and paid sick leave.
• Competitive compensation package based on experience and expertise.
• Employee referral bonus program.
• Gifts and rewards for special occasions.
• 50% reimbursement of learning and professional development expenses.
• Sports and wellness compensation program.
• Co-working space reimbursement.
• Team-building activities and corporate events.
• Supportive and collaborative international team environment.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a strategic, data-driven, and operationally strong Head of Sales to lead and scale our outbound sales division across Tier-1 markets.

This is a high-impact leadership role focused on building scalable outbound sales systems, increasing player monetization, and driving VIP conversion across multiple GEOs.

The role was created as part of separating VIP and Sales into two dedicated verticals, giving the future Head of Sales full ownership over outbound revenue generation, CRM-driven sales operations, and sales infrastructure development.
 

HOW YOU WILL MAKE AN IMPACT

• Take full ownership of outbound sales performance, player conversion into VIP segments, and initial revenue generation across multiple GEOs
• Build, scale, and optimize the Sales department structure starting from an existing team of 10 agents
• Set, monitor, and improve KPIs related to revenue, deposits, conversion rates, player activity, retention, and sales efficiency
• Manage multi-channel outbound communication systems including phone sales, auto-dialers, SMS, email, messengers, and CRM-triggered communication flows
• Research, select, configure, and optimize CRM systems tailored to operational and cross-functional business needs
• Implement CRM automation, routing logic, trigger-based communication scenarios, and personalized sales workflows
• Develop scalable segmentation systems based on player lifecycle, deposit behavior, value, engagement, and risk profiles
• Create personalized offer strategies focused on maximizing NGR, LTV, retention, and player profitability
• Establish communication QA frameworks, analytics infrastructure, reporting systems, and operational standards
• Develop sales playbooks, scripts, objection-handling frameworks, and communication standards for different customer segments and GEOs
• Lead hiring, onboarding, coaching, training, performance management, and leadership development for sales managers and team leads
• Collaborate closely with Operations, CRM, Product, VIP, Analytics, and Compliance teams
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 3+ years of leadership experience as Head of Sales, Call Center Director, Sales Operations Lead, or similar management roles
• Experience in the iGaming industry
• Proven experience building or restructuring outbound sales departments and operational frameworks
• Hands-on experience selecting, implementing, and configuring CRM systems from scratch, including process architecture, segmentation, automation, and routing logic
• Strong understanding of outbound sales infrastructure, predictive/power dialers, CRM-driven workflows, and messaging systems
• Proven success working with Tier-1 GEOs (Western Europe, Canada, Australia/New Zealand) and understanding local customer psychology and premium-client communication standards
• Strong analytical and data-driven mindset with advanced understanding of LTV, CAC, ARPU, Churn, Conversion Rate, and retention metrics
• Experience managing high-volume outbound teams and scaling operational performance
• Ability to combine strategic thinking with hands-on operational leadership
• Strong people-management and leadership skills with experience developing managers and team leads
• English level B2+ is mandatory
• Additional Tier-1 languages will be considered a strong advantage
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)