TrueGroup

We are looking for an SMM Manager to join our team. This role will involve the creation of the content plan, content for Twitter and Telegram, and timely posting, engaging with the audience as well as the implementation of our retention strategy for all brands.

Would you like to develop your skills and your career at an innovative company that will take your career to the next level? Then we would love to hear from you!

HOW YOU WILL MAKE AN IMPACT

• Drive overall social strategy from concepting ideas to execution with Twitter and Telegram as the focus.
• Support a ton of voice for the projects across social media.
• Prepare and execute events on social media such as Giveaways, tournaments, bonuses other cross-marketing campaigns.
• Engage with the audience in social media.
• Close collaboration with designers, copywriters, and other specialists;
• Coordinate with the product teams to be up to date on upcoming events and plans for projects development.
• Identify growth opportunities across social media platforms.
• Monitoring and analysis of the effectiveness of published content.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• To feel comfortable with the freedom you will receive, you will definitely need more than 1 year of relevant gambling experience;
• You'll have to present successful cases of your work with Twitter, Telegram, etc.;
• We'll expect you to show your experience in building creative content, briefs, presentations, infographics, etc.;
• Knowledge and interest in the iGaming industry;
• Your English level has to be Intermediate or higher.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a CRM Manager to become a valued member of our dynamic team. As a CRM Manager, you will play a pivotal role in nurturing and retaining our existing customer base while driving sustained growth and profitability. If you are a highly motivated individual with a passion for customer relationship management and a proven track record of driving successful retention strategies, we invite you to join our team and make a significant impact on our company's growth trajectory.

HOW YOU WILL MAKE AN IMPACT

• Creating visually appealing emails for trigger campaigns aimed at retaining existing customers.
• Overseeing all aspects of trigger campaigns, from conceptualization to execution. This includes brainstorming campaign ideas, developing strategies, implementing campaign workflows, and making necessary adjustments based on performance metrics and feedback.
• Configuring bonuses to encourage customer retention. This involves determining the type and value of bonuses, setting up bonus structures, and monitoring bonus utilization.
• Developing comprehensive campaign plans focused on reactivation, enhancing player performance, and other retention objectives.
• Implementing gamification elements to enhance customer engagement and loyalty. This involves configuring and managing mini-games, and tournaments within the gaming platform.
• Conducting primary analysis of promo campaigns and their effectiveness.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• You'll have to have at least 1 year of experience in the iGaming field and be knowledgeable about the best retention practices;
• We will expect you to possess a great deal of information about how to use different communication channels;
• Your technical skills must be at an advanced level;
• Your English level needs to be intermediate or higher;
• We will count on your understanding and insights about the process of user segmentation and content personalization.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a PRM (Planning, Reporting & Monitoring) Manager to join our Customer Support team. This is a standalone role (without direct reports) that plays a key part in ensuring efficient workforce planning and operational performance across multiple products and geographies. The PRM Manager consolidates marketing and retention plans, forecasts workload, builds capacity models, and monitors daily operations to guarantee optimal staffing and service levels.

HOW YOU WILL MAKE AN IMPACT

• Collect and consolidate historical performance data across ~20 products and multiple geographies.
• Translate Acquisition, CRM, Promo, and Retention plans into workload forecasts for Customer Support.
• Build capacity plans (by product, geo, support channel, and customer segment – VIP vs. casual) with precision down to 15-minute intervals.
• Forecast and manage staffing needs across channels (email, chat, etc.), ensuring alignment with business and marketing initiatives.
• Gather agents’ scheduling preferences through internal systems and match them with business needs.
• Develop and update bi-weekly workforce plans, schedules, and forecasts.
• Continuously monitor live workload and service levels, adjusting in real time by adding extra shifts, extending shifts, or releasing agents when demand is below forecast.
• Produce Plan vs. Actual reports (workload, staffing, SLAs) and recommend improvements.
• Support the Head of Support in hiring decisions by providing precise capacity and headcount planning.
• Deliver operational performance reports and dashboards covering quantitative KPIs of Customer Support.
• Act as a control point for operational efficiency, ensuring that business needs are met even when forecasts deviate.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• English proficiency B2 or higher (both written and spoken).
• Strong analytical mindset with the ability to interpret complex data and translate it into actionable insights.
• Advanced skills in Excel (pivot tables, formulas, data visualization) and experience with Power BI or similar BI tools.
• Proven experience in forecasting, workforce planning, or capacity management (preferably in a Customer Support or Operations environment).
• Ability to design and deliver clear reports, dashboards, and forecasts.
• Strong problem-solving skills and ability to make real-time operational decisions.
• High attention to detail and structured approach to planning and reporting.
• Self-driven, organized, and comfortable in a fast-paced, multi-product environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a detail-oriented and proactive Email Marketing Assistant to join our in-house team at a fast-growing product company in the online gambling space. You’ll play a key role in executing and optimizing email campaigns across multiple brands and markets. This is a hands-on role for someone who understands the player lifecycle, compliance standards, and performance-driven marketing within the iGaming industry

HOW YOU WILL MAKE AN IMPACT:

• Execute and manage daily, weekly, and monthly email campaigns across multiple domains and websites
• Work with ESP platforms such as SendGrid, Elastic Email, Brevo, DotDigital, or similar
• Upload lists, create segments, run A/B tests, and schedule/send campaigns
• Collaborate with designers to brief and review creatives, ensuring alignment with brand tone and campaign goals
• Write and adapt email copy (primarily in English), using tools like ChatGPT for content generation and localization
• Plan and maintain email calendars for different markets and products
• Monitor and optimize email deliverability (SPF, DKIM, DMARC, warming, etc.)
• Track key performance indicators (open rate, CTR, conversions, revenue)
• Deliver structured monthly reports with actionable insights
• Maintain high accuracy and attention to detail in large-volume email operations
• Collaborate closely with CRM, Product, Design, and Affiliate teams

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Proven experience in email marketing (mandatory)
• Background in iGaming / online casino / sports betting (must understand promotions, compliance, player behavior)
• Hands-on experience with email marketing platforms (ESP)
• Strong content and copywriting skills in English; additional languages are a plus
• Working knowledge of email deliverability best practices
• Strong analytical mindset and data-driven approach
• Fluent in English (B1+ minimum)
• Excellent communication, teamwork, and organizational skills

Nice to Have:

• Basic HTML/CSS knowledge for editing email templates
• Experience with automations, segmentation, and A/B testing
• Understanding of GDPR and responsible marketing
• Familiarity with affiliate KPIs (FTDs, CR%, EPC, ROI)

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We’re looking for a results-driven CRM Lead with a strong background in iGaming, capable of building and scaling CRM strategies from the ground up. The ideal candidate understands player behavior and lifecycle, knows how to lead teams, drive retention and reactivation, and is confident working with data, segmentation, and multichannel communications in a fast-paced, high-growth environment.

HOW YOU WILL MAKE AN IMPACT

Strategy & Development

• Develop and lead the CRM strategy across a multi-brand portfolio, tailored to Tier 1 markets;
• Define team goals and KPIs for all CRM areas;
• Collaborate with Retention departments (Promo, CRM, Content, VIP, Product) to build quarterly/annual roadmaps;
• Implement a structured, personalized player experience across all lifecycle stages (onboarding, reactivation, churn prevention, loyalty);
• Lead reactivation strategies for high-value players;
• Build segmentation, motivational models, and loyalty mechanics (cashback, missions, gamification, level-ups);
• Analyze and optimize conversion funnels for various player segments.

Operations

• Manage and develop a CRM team of 10+ specialists (recruiting, coaching, 1:1s, performance reviews);
• Oversee campaign quality: daily, weekly, seasonal, automated, and trigger-based;
• Implement and optimize automated CRM flows (welcome, lifecycle, predictive logic);
• Manage multichannel communications: email, SMS, push, in-app, onsite, messengers (Telegram, WhatsApp), personalized banners/pop-ups;
• Set technical tasks for development and BI to improve CRM tools and logic;
• Lead platform implementations/migrations: segmentation, campaign logic, templates;
• Own analytics and testing processes: reporting, campaign performance, A/B & multivariate testing, conversion optimization.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 5+ years of experience in CRM within the iGaming industry, focused on large-scale B2C audiences;
• 2+ years in a leadership role managing a CRM team;
• Proven track record of building and scaling CRM functions from scratch or in high-growth environments;
• Deep understanding of the player lifecycle, behavior patterns, motivations, and engagement stages;
• Experience with Tier 1 markets, including local player expectations and compliance;
• Hands-on experience with CRM platforms such as Customer, Smartico, Symplify, or similar;
• Strong knowledge of HTML & campaign logic;
• Ability to interpret CRM metrics: retention, churn, reactivation, LTV, ARPU, NGR, bonus cost, CTR, OR/CR across channels;
• Experience in multichannel communication strategies: email, onsite, push, SMS, messengers;
• Close collaboration with BI, product, analytics, VIP, affiliate, and DEV teams;
• Strategic planning skills focused on player retention, reactivation, and ARPU growth;
• Ability to translate strategic goals into actionable team tasks;
• Experience in scaling communication channels.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

HOW WE WILL KEEP YOU SMILING

• We provide paid vacation days and paid sick leave benefits.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are seeking a Sales Manager with a strong sales-driven mindset and the ability to operate effectively across large and diverse client bases. This role requires agility in switching between priorities, handling multiple tasks simultaneously, and driving engagement without reliance on a fixed portfolio of customers. The successful candidate will excel at creating strong client attachment to the product itself, applying a results-oriented approach, and consistently delivering growth through proactive outreach, persuasive communication, and relentless focus on targets.

HOW YOU WILL MAKE AN IMPACT

• Client Outreach: Conduct outbound calls to the existing database with the goal of reactivation, upselling, and strengthening relationships.
• Bonus Sales: Actively promote and sell personalized bonus packages and promotions, ensuring offers align with customers' preferences and behavior.
• Performance Analysis: Monitor customers’ activity, analyze key sales and engagement metrics, and prepare reports to optimize strategies.
• Revenue Growth: Drive sales growth and increase clients’ retention through effective sales tactics and personalized communication.
• Collaboration: Work closely with a VIP team to coordinate campaigns and maximize conversion rates.

• Customer Focus: Ensure every interaction delivers a professional experience that builds trust and loyalty.

   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Experience in sales or account management (iGaming, betting, or entertainment industry preferred).
• Strong persuasive communication and negotiation skills.
• Analytical mindset with ability to work with numbers, KPIs, and sales metrics.
• Target-driven, self-motivated, and able to work under pressure.

• Fluency in English.

   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We’re looking for an ambitious Affiliate Manager to join our team! In this role, you’ll be at the heart of our partner program, building relationships and driving success for our affiliates and the company alike.

Are you ready to elevate your career in an innovative and dynamic environment that values growth and collaboration? If you’re eager to make an impact and develop your skills alongside a passionate team, we’d love to hear you! Join us, and let’s take your career to the next level together.

HOW YOU WILL MAKE AN IMPACT

• Develop and present tailored partnership proposals, effectively negotiating terms to build mutually beneficial agreements with new and existing affiliates.
• Guide and support partners through every stage of the partnership, ensuring a seamless experience and fostering strong, long-term relationships.
• Drive retention and motivation among existing partners by creating customized offers for different partner segments, and implementing a loyalty system for high-potential affiliates.
• Monitor and ensure the quality and compliance of affiliate-posted materials, upholding brand standards and message consistency.
• Analyze partner traffic to establish a comprehensive reporting system, leveraging insights to optimize strategy and drive improvements in key performance indicators (KPIs).
• Increase customer acquisition by driving higher traffic flow from partner sites to our products. Achieve and exceed KPIs related to acquiring new clients and partners, setting the bar for growth and performance.

• Use CRM tools to accurately track, maintain, and manage all partner contacts, ensuring up-to-date records and efficient communication.

   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum of 0,5 years of proven experience in affiliate marketing within the iGaming and Betting industry.
• Upper-intermediate or higher proficiency in English.
• Strong analytical skills to evaluate and optimize traffic funnels, identifying the most effective paths to conversion.
• Proficiency in creating clear and detailed technical tasks for developers and designers.
• Excellent organizational and time management abilities to handle multiple partners and projects effectively.
• Your soft skills, as well as negotiation skills, should be top-notch.

• You are available to travel and attend the conferences.

   

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a proactive and results-driven Affiliate Manager to join our team and help grow our affiliate program. This role is crucial in establishing and maintaining strong partnerships, optimizing performance, and driving traffic to our product sites.

HOW YOU WILL MAKE AN IMPACT:

• Develop and negotiate cooperation proposals with new and existing partners.
• Manage the full affiliate lifecycle, from onboarding to long-term relationship management.
• Retain and motivate existing partners by developing tailored offers, loyalty programs, and exclusive deals for high-potential affiliates.
• Monitor and ensure the quality of affiliate-generated content and materials.
• Collect and analyze data from affiliate activities to create reports and enhance strategy.
• Identify and nurture high-performing affiliates to maximize revenue growth.
• Increase customer acquisition through strategic affiliate partnerships.
• Build strong, trustworthy communication with key partners on a daily basis.
• Meet and exceed KPI targets related to new client acquisition and partner engagement.
• Utilize CRM tools to maintain and track all partner interactions efficiently.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Experience in affiliate marketing, preferably in the iGaming industry.
• Strong negotiation, communication, and relationship management skills.
• Analytical mindset with the ability to interpret data and optimize performance.
• Familiarity with CRM tools and affiliate tracking platforms.
• Proactive and strategic approach to affiliate growth and retention.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a creative and experienced Marketing Designer to develop visual identity for social media in the esports and gambling industries. If you are proficient in design tools, understand the specifics of CS2, CS:GO, and casino branding, and are eager to create both static and animated creatives, join our team. We value experience in designing for social media platforms (Instagram, TikTok, X) and a willingness to experiment with new trends.

HOW YOU WILL MAKE AN IMPACT

• Develop visual identity for social media (Instagram, TikTok, X) considering the esports and gambling industries.
• Create static and animated creatives.
• Prepare graphics for advertising integrations and media buying.
• Adapt designs for various platforms and localizations.
• Participate in brainstorming sessions.
• Work with 2D/3D models.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of design experience in the Gambling and Esports sectors (mandatory).
• Proficiency in Figma, Photoshop, Illustrator, After Effects (or equivalents).
• Deep understanding of CS2, CS:GO, casino branding, and related visuals.
• Awareness of visual trends on X, Instagram, and TikTok.
• Basic motion design skills.
• Knowledge of social media trends (Instagram, TikTok, X) and visual adaptation for different platforms.
• English level: B2+.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a Game Manager to join our team. As a Game Manager, you are going to be responsible for the communication with the platforms. Your daily tasks will be closely entangled with choosing games and their placement on the site of our brands. Your tasks will involve marker research to find games that suit players' tastes.

HOW YOU WILL MAKE AN IMPACT

• You are going to be responsible for the development of the strategy for launching games and posting them on the websites of the company’s projects
• You’ll have to develop quality communication with the platform to stay informed about new releases and promos
• You’ll have to add new games to projects: work with the back office
• We will expect you to analyze market trends and competitors offer thoroughly
• We will expect you to bring your ideas on how to ensure the demand for our products and offers on the market
• You’ll have to be able to work with analytics and reporting
• You are going to be responsible for the constant update of the department’s knowledge base
• You’ll have to cooperate with QA team to test the games performance
• Create and manage (new) game categories, including thematic ones (e.g., Christmas, Halloween) in line with market trends and popular games.
• Weekly taking part in promotional plan (network tournaments)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• You'll need to have 1+ years of experience in a similar position (preferably) in the iGaming industry.
• Your English level has to be upper-intermediate or higher
• An analytical mindset would be beneficial for this job
• You'll have to be able and enjoy to work in rapidly changing environment

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are seeking a driven and highly structured Learning & Development (L&D) professional to design, implement, and continuously improve our training and onboarding programs for the Customer Success department — covering both Support and VIP Sales teams.

This person will play a key role in building scalable training systems to support the monthly onboarding of new team members, ensuring that every cohort goes through a consistent, well-structured, and performance-driven learning journey.

HOW YOU WILL MAKE AN IMPACT

• Design and Own the Training Program:

Build a comprehensive 3-week onboarding&training program to different Customer Success roles (Support Agents, VIP Sales Managers, etc.).

• Develop Learning Materials:

Prepare full training decks, LMS content modules, written materials, knowledge checks, scenario-based simulations, and presentations for all key learning topics.

• Set Up LMS Environment:

Design and structure the content inside our Learning Management System, ensuring seamless access, intuitive flow, and progress tracking.

• Testing and Evaluation:

Create assessment tools to validate both theoretical knowledge and practical readiness — including quizzes, tests, and hands-on exercises.

• Design Internship & Gradual Access Flow:

Build a phased internship/trainee framework that progressively grants access to real operations in Support and VIP Sales based on test results, mentor feedback, and training progress.

• Optimize for Scale:

Develop a repeatable and scalable onboarding cycle that can be run monthly for new employee groups

• Collaborate Cross-Functionally:

Work closely with team leads and department heads to align learning goals with business objectives and ongoing performance feedback

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Proven experience in L&D or Training within Customer Service / Customer Success environments

• Strong instructional design and presentation skills

• Experience creating LMS content and managing LMS platforms

• Strong organizational and mindset

• Native or fluent English (B2+)

• Self-driven, detail-oriented, structured, and capable of working autonomously

• Experience in iGaming

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced and highly motivated Product Manager to join our team. You will play a crucial role in shaping the direction and success of our products by identifying the needs of our target audience and developing innovative solutions to meet those needs.

HOW YOU WILL MAKE AN IMPACT

-Develop product vision and strategy. Create a comprehensive roadmap with clear prioritization and milestone planning to achieve business objectives.
-Lead end-to-end brand launches from concept to go-live. Manage ongoing operations and ensure successful market entry execution.
-Coordinate with development, design, marketing, retention, and support teams. Set detailed tasks, accept deliverables, and control deadlines.
-Monitor product quality across all touchpoints. Collaborate with related divisions to create a superior user experience and ensure platform excellence.
-Conduct market research, analyze player needs, gather feedback from customer support, and translate insights into product requirements.
-Design, configure, and manage bonus mechanics. Create and optimize loyalty programs to drive retention and increase player LTV.
-Analyze product performance metrics, evaluate effectiveness, and implement continuous improvements based on data-driven insights.
-Monitor competitors' products, USPs, bonus policies, and features. Identify market opportunities and maintain competitive positioning.
-Utilize CMS platforms for content management, product configuration, and operational updates to ensure seamless platform functionality.
-Manage full product lifecycle from conceptualization to launch and ongoing support. Plan resources, control tasks, manage risks, and ensure timely delivery.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

- At least 3 years of experience in product gambling companies;
- English at the intermediate level and above;
- Experience with online casino platforms;
- Understanding the regulation of markets and peculiarities of licenses will be a plus;
- Deep understanding of casino products, product metrics, bonus systems, and loyalty programs;
- Experience in creating tournaments and promotional companies

HOW WE WILL KEEP YOU SMILING

- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.

• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.

• Fluency in English.

   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.