True Sea Moss

Come build something true with us.

At True Sea Moss, we’re on a mission to bring real, wild nourishment back into people’s lives. Our products are rooted in nature, clean by design, and crafted with care. As we grow, we’re not just scaling orders — we’re deepening relationships.

That’s where you come in.

We’re looking for a Head of Customer Support who doesn’t just manage tickets — you design systems that reflect care, calm, and clarity at every customer touchpoint. You know that behind every inquiry is a human being, and behind every world-class brand is a world-class support operation.

Now – who are we looking for?

You’re a people-first, process-driven leader. You can zoom out to design scalable systems and zoom in to resolve a delicate issue with nuance and empathy. You know how to build teams, train for tone, and turn everyday conversations into brand loyalty.

What You’ll Be Doing

• Lead and evolve our customer support strategy, systems, and team as we scale across markets
• Own and optimize support operations, including SLAs, workflows, ticket routing, and knowledge management
• Design and implement feedback loops that turn customer insight into product, policy, and experience improvements
• Track and report on core CX metrics (CSAT, response time, resolution rate, etc.) to inform team performance and company decisions
• Oversee our support platforms and ensure tool usage is efficient, integrated, and evolving
• Build and nurture a high-performing team — from hiring to training to coaching
• Partner with Marketing, Product, and Ops to ensure seamless communication and aligned customer touchpoints
• Lead crisis response, escalations, and sensitive communications with clarity and care

What You Bring

• Proven experience leading customer support or CX teams in a high-growth DTC or e-commerce environment
• Strong command of support platforms (e.g., Zendesk, Shopify, Klaviyo) and automation tools
• Operational mindset: you love process design, SOPs, and scalable systems
• Deep understanding of CX metrics and the ability to use data to drive continuous improvement
• Experience managing remote teams across multiple time zones
• A calm, proactive, solutions-first approach to customer challenges

Nice-to-Haves

• Familiarity with U.S. consumer expectations and CX best practices
• Experience with health & wellness, lifestyle, or mission-driven brands
• Background in customer lifecycle, retention, or post-purchase engagement strategy

Why Work With Us

We don’t treat customer support as an afterthought — it’s central to our brand and business.

You’ll help shape how we show up in the world: consistently, compassionately, and with conviction.

We listen. We care. We build things that last.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to help you sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity

So — does this sound like your kind of work?

If you believe great customer support is about connection, consistency, and care — and you're ready to build something that truly matters — we’d love to hear from you.

Let’s make things worth remembering.

Come build something true with us.

We’re True Sea Moss, a fast-growing wellness brand built on the healing powers of one of nature’s oldest superfoods, sea moss.

No powdered promises. No pretty lies. Our products move through a complex global supply chain — and behind that flow sits structure, discipline, and crystal-clear organization.

As we scale across marketplaces, systems, marketing platforms, data warehouses, and internal tools, security is no longer optional — it’s foundational.

We’re looking for a Cybersecurity Specialist — someone exceptionally structured, risk-aware, and confident owning company-wide security, access control, and infrastructure protection end-to-end.

Now — who are we looking for?

You’re the person who sees vulnerabilities before others even notice them.

You think in permissions, identity management, audit logs, and prevention frameworks. You don’t just react to incidents — you design systems that minimize the chance of them happening.

You’re calm under pressure, precise in execution, and serious about protecting company data, systems, and people.

What You’ll Be Doing

• Own company-wide access management (Google Workspace, Slack, AWS, Shopify, BI tools, internal systems, etc.)
• Create, modify, and revoke user access based on role and security policies
• Implement role-based access control (RBAC) and least-privilege principles
• Maintain secure credential and password management systems
• Implement and enforce multi-factor authentication (MFA) across all platforms
• Secure cloud environments and monitor infrastructure permissions
• Monitor logs, detect suspicious activity, and define response protocols
• Build and maintain internal security policies and documentation
• Conduct periodic security audits and vulnerability assessments
• Develop backup and disaster recovery strategies
• Lead incident response processes when needed
• Educate the team on security awareness and best practices

What You Bring

• Proven experience in cybersecurity or information security
• Strong understanding of identity & access management (IAM) principles
• Experience securing cloud environments (AWS preferred)
• Knowledge of endpoint protection and monitoring tools
• Understanding of encryption, authentication, and network security fundamentals
• Experience implementing MFA and access governance frameworks
• Ability to create clear security policies and enforce standards
• Strong sense of ownership and discretion when handling sensitive data
• English level B2+
• Comfortable working remotely

Nice-to-Haves

• Experience working with fast-growing e-commerce or digital-first companies
• Experience preparing companies for compliance audits
• Background in cloud infrastructure security automation

Why Work With Us

• A role with real responsibility and ownership from day one
• Direct impact on how safely and confidently we scale
• High trust and autonomy
• Opportunity to build security systems from the ground up
• A team that values structure, clarity, and calm execution

Here’s How We Back Our Words with Care

• Welcome Pack and custom TrueSeaMoss merch to make sure you arrive like you were always meant to be here
• Sports reimbursement to support your physical and mental health
• Additional vacation days beyond standard holidays
• Coaching & career consultations to support your personal and professional growth
• Access to corporate English lessons to sharpen your communication skills
• WHOOP membership to help you track your health, sleep, and recovery
• Coworking membership if you prefer a hybrid work lifestyle
• Sabbatical options after long-term contributions
• Travel grants to support work-related or wanderlust trips — we believe in leaving to come back better
• Project grants for side ideas, personal initiatives, or creative experiments

So — does this sound like you?

If you’re serious about protecting systems, building secure foundations, and owning cybersecurity end-to-end — we’d love to meet you.

Come build something true with us.

We’re True Sea Moss, a fast-growing wellness brand built on the healing powers of one of nature’s oldest superfoods: sea moss.

No powdered promises. No pretty lies. Just clean, potent nourishment pulled from the wild and delivered to the people who need it most.

As we scale, our Shopify store has become one of the core pillars of how customers experience the brand — from product discovery to subscription, retention, and checkout performance.

We’re looking for a Shopify Developer — someone who can own the technical side of our storefront, build scalable solutions, and ensure our e-commerce platform evolves as fast as the business does.

Now — who are we looking for?

You’re not just maintaining a website — you’re building an e-commerce engine.

You understand how Shopify works under the hood: themes, Liquid, APIs, apps, and performance. You know how to translate design and marketing ideas into fast, stable, conversion-focused storefront features.

You’re comfortable owning Shopify development end-to-end — from implementing new features to improving performance, fixing issues, and supporting growth experiments.

What You’ll Be Doing

• Build and customize Shopify themes using Liquid, HTML, CSS, and JavaScript
• Develop new storefront components, sections, and templates
• Implement UI updates and landing pages based on design and marketing needs
• Optimize store performance, loading speed, and mobile responsiveness
• Troubleshoot and resolve bugs or technical issues affecting the storefront
• Integrate and configure Shopify apps (subscriptions, marketing tools, analytics)
• Support marketing campaigns with technical implementations and landing pages
• Ensure stable integrations with platforms like Klaviyo, Recharge, Postscript, and other tools
• Maintain clean code structure and documentation
• Act as the technical owner of the Shopify storefront

What You Bring

• 3+ years of experience working with Shopify development
• Strong experience with Liquid, HTML, CSS, and JavaScript
• Experience customizing Shopify themes and storefront components
• Understanding of Shopify APIs and the Shopify app ecosystem
• Experience integrating marketing and subscription tools within Shopify
• Strong attention to performance, responsiveness, and user experience
• Strong English (Upper-Intermediate+)
• Ability to work independently and collaborate with design and marketing teams

Nice-to-Haves

• Experience building custom Shopify apps
• Experience with Shopify Plus environments
• Experience optimizing Shopify performance and page speed
• Familiarity with Git and version control workflows
• Experience working with fast-growing DTC or e-commerce brands

Why Work With Us

• You’ll own the technical evolution of the company’s core storefront
• Real autonomy, real responsibility, real impact
• A brand that values depth, honesty, and long-term thinking
• A team that trusts expertise and supports strong ownership

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity

So — does this sound like you?

If you’re ready to build and scale a high-performing Shopify storefront for a fast-growing wellness brand — we’d love to meet you.

Come build something true with us.

We’re True Sea Moss, a fast-growing wellness brand built on the healing powers of one of nature’s oldest superfoods: sea moss.

No powdered promises. No pretty lies. Just clean, potent nourishment pulled from the wild and delivered to the people who need it most.

Learn more about our products: https://trueseamoss.com/

As we grow, we’re looking for an FP&A Analyst to turn data into direction. You’ll build models, track performance, and create dashboards that bring clarity to decision-making across Marketing, Operations, and Leadership. Your work will shape how we scale and where we invest next.

What You’ll Be Doing

• Build and maintain financial models for forecasting revenue, COGS, margin, and cash flow
• Develop and manage channel-level P&L reporting (Amazon, Shopify, TikTok, Wholesale)
• Partner with Marketing to measure CAC, LTV, ROAS, and subscription retention cohorts
• Produce automated dashboards for COGS, ad spend, and gross margin
• Support strategic initiatives including ERP rollout, R&D credit planning, and board-level reporting

What You Bring

• 2–4 years in FP&A or financial analysis, ideally in CPG or e-commerce
• Strong Excel/Google Sheets modeling skills; BI/dashboard experience a plus
• Understanding of subscription metrics (LTV:CAC, churn, cohorts)
• Strong analytical skills and ability to partner cross-functionally
• Clear communicator who can turn numbers into narratives

Why Work With Us

We’re building something with depth and direction. No shortcuts. No hype cycles. You’ll be part of a team that values clarity, care, and trust — and your insights will directly fuel the growth of a global wellness brand.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity