True Sea Moss

Come build something true with us.

At True Sea Moss, we’re on a mission to bring real, wild nourishment back into people’s lives. Our products are rooted in nature, clean by design, and crafted with care. As we grow, we’re not just scaling orders — we’re building the operational systems that keep our supply chain, vendors, warehouses, and finances aligned.

That’s where you come in.

We’re looking for an Invoice & Supply Sync Manager who can bring structure, accuracy, and visibility to the flow of invoices, purchase records, shipping documents, inventory updates, and vendor communication.

This role sits at the intersection of supply chain operations, accounts payable coordination, document management, and cross-functional follow-up. It’s not just about keeping files organized — it’s about making sure the right information reaches the right people at the right time, so decisions can be made clearly and operations can keep moving.

Now — who are we looking for?

You’re highly structured, detail-oriented, and proactive. You like clean trackers, clear documentation, reconciled numbers, and well-managed follow-ups. You’re comfortable working with invoices, purchase orders, vendors, warehouses, internal teams, and accounting systems — and you know how to spot when something doesn’t match.

You can manage multiple moving parts without losing the details, and you’re calm enough to follow a discrepancy through until it’s resolved.

What You’ll Be Doing

• Collect, review, and organize vendor invoices and supporting documents
• Verify invoice details against purchase orders, receiving records, approved pricing, and shipment documentation
• Track invoice approval status, payment readiness, missing documents, and open discrepancies
• Coordinate with Finance and Accounting on coding issues, payment schedules, invoice questions, and backup documentation
• Maintain invoice tracking logs, payment schedules, and organized records for accounting and audit purposes
• Coordinate inventory-related documentation between suppliers, warehouses, fulfillment centers, freight providers, and internal teams
• Track inbound shipments, freight invoices, receiving confirmations, inventory discrepancies, and related follow-ups
• Support reconciliation of purchase orders, goods received, supplier invoices, inventory adjustments, and logistics costs
• Follow up on missing invoices, packing lists, BOLs, proofs of delivery, receiving confirmations, and inventory updates
• Keep communication records, escalation notes, and open operational items clearly organized
• Update operational and accounting systems with accurate invoice, supply, and inventory-related data
• Maintain organized digital filing structures for invoices, shipping documents, vendor records, and reconciliation materials
• Support reporting related to AP aging, supply costs, freight expenses, inventory variances, and open purchase orders
• Assist with month-end close processes and reconciliation procedures

What You Bring

• 2+ years of experience in accounts payable, supply chain coordination, operations administration, inventory support, logistics support, or a similar role
• Strong attention to detail and excellent organizational skills
• Experience working with invoices, purchase orders, vendor communication, and supporting documentation
• Understanding of basic accounts payable workflows and approval processes
• Ability to compare records, identify discrepancies, and follow up until issues are resolved
• Confidence working with spreadsheets, trackers, digital folders, and operational systems
• Ability to manage multiple priorities, deadlines, and communication threads at the same time
• Strong written and verbal communication skills
• English proficiency required
• Proactive, structured, and solutions-oriented approach to daily operations

Nice-to-Haves

• Experience with QuickBooks, NetSuite, Bill.com, or similar accounting / ERP systems
• Experience with Amazon, Shopify, TikTok Shop, or e-commerce operations
• Background in e-commerce, CPG, manufacturing, logistics, fulfillment, or inventory-heavy environments
• Understanding of inventory reconciliation, freight costs, and warehouse documentation
• Advanced Excel or Google Sheets skills
• Experience supporting month-end close or audit preparation

Why Work With Us

Behind every clean customer experience is a team making sure the operational details are accurate, visible, and under control.

You’ll help us strengthen the systems that connect our suppliers, warehouses, operations, and finance teams — making sure invoices, inventory updates, shipping documents, and payment workflows move clearly and reliably.

We listen. We care. We build things that last.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to help you sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity

So — does this sound like your kind of work?

If you’re structured, detail-oriented, and ready to bring clarity to the systems behind a fast-growing brand — we’d love to hear from you.

Let’s make things worth remembering.

Come build something true with us.

At True Sea Moss, we’re on a mission to bring real, wild nourishment back into people’s lives. Our products are rooted in nature, clean by design, and crafted with care. As we grow, we’re not just scaling orders — we’re deepening relationships.

That’s where you come in.

We’re looking for a Head of Customer Support who doesn’t just manage tickets — you design systems that reflect care, calm, and clarity at every customer touchpoint. You know that behind every inquiry is a human being, and behind every world-class brand is a world-class support operation.

Now – who are we looking for?

You’re a people-first, process-driven leader. You can zoom out to design scalable systems and zoom in to resolve a delicate issue with nuance and empathy. You know how to build teams, train for tone, and turn everyday conversations into brand loyalty.

What You’ll Be Doing

• Lead and evolve our customer support strategy, systems, and team as we scale across markets
• Own and optimize support operations, including SLAs, workflows, ticket routing, and knowledge management
• Design and implement feedback loops that turn customer insight into product, policy, and experience improvements
• Track and report on core CX metrics (CSAT, response time, resolution rate, etc.) to inform team performance and company decisions
• Oversee our support platforms and ensure tool usage is efficient, integrated, and evolving
• Build and nurture a high-performing team — from hiring to training to coaching
• Partner with Marketing, Product, and Ops to ensure seamless communication and aligned customer touchpoints
• Lead crisis response, escalations, and sensitive communications with clarity and care

What You Bring

• Proven experience leading customer support or CX teams in a high-growth DTC or e-commerce environment
• Strong command of support platforms (e.g., Zendesk, Shopify, Klaviyo) and automation tools
• Operational mindset: you love process design, SOPs, and scalable systems
• Deep understanding of CX metrics and the ability to use data to drive continuous improvement
• Experience managing remote teams across multiple time zones
• A calm, proactive, solutions-first approach to customer challenges

Nice-to-Haves

• Familiarity with U.S. consumer expectations and CX best practices
• Experience with health & wellness, lifestyle, or mission-driven brands
• Background in customer lifecycle, retention, or post-purchase engagement strategy

Why Work With Us

We don’t treat customer support as an afterthought — it’s central to our brand and business.

You’ll help shape how we show up in the world: consistently, compassionately, and with conviction.

We listen. We care. We build things that last.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to help you sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity

So — does this sound like your kind of work?

If you believe great customer support is about connection, consistency, and care — and you're ready to build something that truly matters — we’d love to hear from you.

Let’s make things worth remembering.

Come build something true with us.

At True Sea Moss, we’re on a mission to bring real, wild nourishment back into people’s lives. Our products are rooted in nature, clean by design, and crafted with care. As we grow, we’re not just scaling the business — we’re building the team that will shape what True Sea Moss becomes next.

That’s where you come in.

We’re looking for a Recruiter who can help us find, engage, and hire strong talent across our growing e-commerce brand. This role is for someone who understands that recruiting is not just about filling roles — it’s about finding people who match the pace, mindset, and standards of a fast-moving company.

You’ll work closely with hiring managers, support full-cycle recruitment, build talent pipelines, and help us bring more structure, speed, and creativity into how we attract people.

Now — who are we looking for?

You’re proactive, structured, and comfortable owning roles end to end. You know how to understand a hiring need, translate it into a clear sourcing strategy, reach out to candidates with strong messaging, run screening calls, coordinate the process, and keep stakeholders updated.

You’re not afraid of niche roles, changing priorities, or fast hiring timelines. You can work independently, communicate clearly in English, and bring both speed and quality into the recruitment process.

What You’ll Be Doing

• Own full-cycle recruitment for different roles across the business, from intake to offer stage
• Source and engage candidates through LinkedIn, job boards, communities, referrals, niche platforms, and other channels
• Build strong talent pipelines for e-commerce, marketing, operations, creative, customer support, and leadership roles
• Partner with hiring managers to clarify role requirements, ideal candidate profiles, priorities, and evaluation criteria
• Conduct screening calls and assess candidates’ experience, motivation, communication skills, culture fit, and English level
• Write and improve outreach messages, job descriptions, candidate briefs, and recruitment updates
• Manage candidate communication and provide a clear, respectful, and consistent candidate experience
• Coordinate interviews, follow-ups, feedback, and next steps across the hiring process
• Keep recruitment trackers, pipelines, and reporting tables accurate and up to date
• Share market insights, candidate feedback, and sourcing observations with the team
• Help improve recruitment processes, templates, workflows, and hiring documentation as the company grows

What You Bring

• Previous experience in recruitment or talent acquisition
• Strong English level, B2 or higher, with confidence in written and verbal communication
• Experience hiring for e-commerce, marketing, DTC, creative, operations, or related roles
• Strong sourcing skills and ability to find candidates beyond obvious search results
• Ability to understand role requirements quickly and translate them into an effective search strategy
• Experience conducting screening calls and assessing candidate fit
• Strong organizational skills and attention to detail
• Ability to manage multiple roles, priorities, candidates, and hiring managers at the same time
• Clear, professional, and friendly communication style
• Proactive mindset, ownership, and ability to work independently in a fast-moving environment

Nice-to-Haves

• Experience hiring for U.S., LATAM, European, or international markets
• Experience recruiting for marketing roles such as performance marketing, influencer marketing, brand marketing, content, design, social media, or e-commerce growth
• Experience working in a fast-growing e-commerce, DTC, wellness, beauty, CPG, or consumer brand
• Familiarity with LinkedIn Recruiter, Boolean search, X-Ray search, candidate scraping tools, or niche sourcing platforms
• Experience with ATS, recruitment trackers, Notion, ClickUp, Slack, or similar tools
• Understanding of employer branding, candidate engagement, and recruitment marketing

Why Work With Us

Hiring is one of the most important ways we build the future of True Sea Moss.

You’ll help us find people who bring ownership, care, creativity, and execution into the business — and you’ll directly influence how our team grows across markets, functions, and levels.

We listen. We care. We build things that last.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to help you sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity

So — does this sound like your kind of work?

If you’re a recruiter who knows how to find great people, move fast, and build meaningful hiring pipelines for a growing e-commerce brand — we’d love to hear from you.

Let’s make things worth remembering.

We’re True Sea Moss, a dynamic team on a mission to bring health and wellness to the world through the power of seaweed. Since 2020, we've been crafting natural vitamin-packed products rich in vitamins and minerals straight from the ocean that make people feel amazing. Our innovative seaweed-based supplements are sold through major US retailers, Amazon, and our own website. With a production capacity of over 12,000 units daily, we’re setting out to lead the way in our niche.

Learn more about our products: https://trueseamoss.com/

Our vibe? Flexible, open, and genuinely friendly. We’re big believers that people are the secret sauce to our success. With a multicultural team of over 60 professionals we’re growing fast and looking for a talented Recruiter / Talent Acquisition Specialist to help us find stellar talent and take our growth to the next level.

We need someone who knows how to spot a gem of a candidate and bring them on board with confidence. You’ll be the go-to person for finding talents in e-commerce, marketing, TikTok expertise, and customer support

Employment Type: Full-Time

Key Responsibilities:

• Manage the full recruitment cycle from A to Z: job postings, interviews, offers, and onboarding.
• Hunt for the best candidates — whether they’re actively looking or need a nudge (cold outreach).
• Develop talent attraction strategies and enhance the appeal of job postings.
• Build friendly communication channels with candidates and internal teams.
• Support the onboarding process and contribute to the improvement of HR processes.
• Shape our company culture and help fine-tune how we recruit and grow.

What We’re Looking For:

• 2 + years of recruitment experience (bonus points if it’s with fast-growing companies, startups, or e-commerce).
• Experience working with ATS systems.
• Proficiency with candidate sourcing platforms (LinkedIn, Telegram, etc.).
• Knowledge of search techniques such as X-ray and Boolean search.
• A knack for building trust and connecting with even the toughest-to-reach talent.
• Comfort with cold outreach and the ability to make candidates feel excited about joining us.
• Strong communication and trust building skills with candidates.
• English: Upper-Intermediate (B2).

Our Ideal Candidate:

• Active, results-oriented, and initiative-driven.
• Strong communication skills, able to build trustful relationships.
• Flexible and comfortable working in a fast-paced environment.
• Organized, adaptable, and proactive.
• Willingness to grow and overcome challenges.

What We Offer:

• Flexibility: Work from anywhere, on your schedule. Just get the job done, and we’re happy.
• An Awesome Team: You’ll be surrounded by friendly pros who’ve got your back.
• Big Opportunities: We’re growing fast, and you’ll grow right along with us.
• A Product to Believe In: Natural, innovative, and truly making a difference.
• Top Tools: We’re all about working smarter with Slack, Trello, and other modern tools.
• Competitive and timely salary + bonuses: Let’s chat about a salary that matches your skills and experience.
• Courses and trainings at the company expense.
• Paid vacations and sick days.

We’re not just looking for someone to fill a seat — we’re looking for a partner to help us build the dream team. At True Sea Moss, you’ll find flexibility, support, and growth mixed with ambitious goals and a fast-paced, exciting environment.

Ready to join the True Fam and make waves in the natural products world? Let’s do this.

We are a leading sea moss superfood brand in the U.S., on a mission to redefine natural wellness by making it simple, accessible, and affordable for everyone, everywhere.

As we continue to scale across multiple channels and serve a growing customer base, we are looking for a CRM & Automation Specialist to take ownership of our customer support technology ecosystem.

You'll be responsible for managing and optimizing our Zendesk, Shopify, and Siena AI infrastructure, proactively identifying issues before they impact customers, and building scalable systems that support long-term growth.

Why join us?

In this role, you'll become the owner of the technology that powers Customer support experience. You'll have the opportunity to build smarter systems, reduce manual work, improve AI performance, and create the infrastructure that allows our support team to operate at its best.

What we're looking for:

• Systems-oriented – You understand how multiple platforms interact and can map dependencies across complex workflows.
• Proactive – You don't wait for problems to appear in reports; you identify and solve them before they affect customers.
• Analytical – You enjoy investigating data, spotting patterns, and getting to the root cause of issues.
• Detail-oriented – You notice small inconsistencies before they become large operational problems.
• Strong communicator – You can explain technical issues clearly to both technical and non-technical stakeholders.

What you'll do:

CRM & Automation Management

• Own and optimize Zendesk and Shopify workflows, automations, tagging, and integrations.
• Improve support operations by reducing manual work and streamlining agent processes.
• Ensure accurate and reliable data flow between systems.

AI Support Systems (Siena AI)

• Monitor, test, and optimize AI performance and customer experience.
• Identify and resolve bugs, broken logic, and integration issues.
• Improve AI responses through prompt and knowledge base optimization.

Troubleshooting & System Reliability

• Investigate and resolve issues across Zendesk, Shopify, APIs, and AI platforms.
• Perform root cause analysis and implement preventative monitoring.

Vendor & Cross-Functional Collaboration

• Act as the main point of contact for AI and support technology vendors.
• Partner with Support, Marketing, Retention, and Operations teams to build scalable solutions.
• Drive system improvements, feature requests, and automation initiatives.

Reporting & Analytics

• Build and maintain dashboards tracking support performance, AI quality, and automation effectiveness.
• Analyze trends and data to identify customer, product, and operational issues before they become larger problems.

What you bring:

Required Experience

• Strong experience in Zendesk administration.
• Experience working in e-commerce environments.
• Experience building workflows, automations, and support operations systems.
• Strong analytical and troubleshooting capabilities.
• Experience working with large datasets and reporting.

Technical Skills

• Zendesk (Critical): Administration, Triggers, Automations, Macros, Integrations, Zendesk Explore.
• Shopify: Customer architecture, Orders and fulfillment flows, Tags and customer segmentation, Metafields.
• AI Platforms: Siena AI or similar AI customer support tools, Understanding of LLM behavior and prompt engineering.
• Data & QA: Root cause analysis, System testing, Data validation, Dashboard building.

What we offer:

• Welcome Pack and custom True Sea Moss merch to ensure you arrive like you were always meant to be here
• Sports reimbursement to support your physical and mental health
• Coaching & career consultations to support your personal and professional growth
• Access to corporate English lessons to sharpen your communication skills
• WHOOP membership to help you track your health, sleep, and recovery
• Coworking membership if you prefer a hybrid work lifestyle
• Sabbatical options after long-term contributions
• Project grants for side ideas, personal initiatives, or creative experiments

Ready to Build the Systems Behind an Exceptional Customer Experience?

If you're passionate about automation, AI, e-commerce systems, and solving complex operational challenges—and you want to own the infrastructure that powers customer support at a fast-growing wellness brand—this role is for you.

Apply now and help us build smarter systems that allow our team to focus on what matters most: serving our customers. 🌊

Remote · Full-time · 2 - 4 years experience

TrueSeaMoss is a wellness brand scaling across Shopify (DTC), Amazon, TikTok Shop, and Wholesale. Our growth is outpacing our ability to measure it cleanly - that is the gap this role exists to close.

We are hiring a Financial Analyst who can do the full stack: build the data plumbing, write the models, and ship the dashboards that drive every operational decision across Finance, Marketing, Operations, and Leadership. This is a hybrid finance + data role - equally comfortable writing SQL, debugging an Amazon SP-API connector, modeling a cohort, and presenting unit economics to the founder.

What you'll do

• Build a centralized data warehouse (Snowflake, BigQuery, or Postgres) consolidating Shopify, Amazon Seller Central, TikTok Shop, ad platforms, and the ERP.
• Tune and document API integrations across Shopify, Amazon SP-API, TikTok Shop, and ad platforms.
• Build forecasting models, channel P&Ls, and CAC / LTV / payback / cohort analyses.
• Stand up automated dashboards and replace manual Excel pulls with reproducible analyses.
• Turn complex data into short, decision-grade memos for leadership.

What we are looking for

• 2-4 years in FP&A, financial analysis, or analytics engineering - CPG, DTC, or e-commerce preferred.
• Strong SQL (CTEs, window functions, multi-table joins, query performance).
• Working Python for data manipulation and API work (pandas / polars / requests).
• Hands-on experience with at least one cloud data warehouse.
• Strong Excel / Google Sheets financial modeling.
• Real fluency in e-commerce and subscription metrics: LTV, CAC, payback, churn, cohorts, contribution margin.

Nice to have: Shopify or Amazon Seller Central data; dbt / Airflow / Fivetran in production; BI-tool greenfield experience; FBA inbound / landed-cost exposure; CPG, DTC, or wellness background.

What you'll get

• Remote-first, trust-based culture - outcomes over hours.
• 14 days paid vacation + 12 day-offs + 5 sick days + your birthday off; unused vacation cashed out as a year-end bonus.
• Real ownership - you are the analytics function, not a junior on a 15-person team.
• Career trajectory in a 5x-scaling company: build the stack from scratch, then lead the team that grows on top of it.

How to apply

Send a short note explaining why this role fits, plus a CV or LinkedIn. Bonus points for a sample analysis, dashboard, or model you have built - we care about your work more than your résumé.

Company: True Sea Moss (DIVA FAM, Inc.) Type: Part-time to start (~15–20 hrs/week), contract/1099, remote - potential to expand to full-time Reports to: VP of Finance / CFO Works closely with: Accounting (controller, AP), Operations/Fulfillment, Sales/Broker management

Role objective

True Sea Moss sells DTC and is scaling its retail footprint through major distributors and brokers - UNFI, KeHE, Pod Foods, and Wegmans, among others. These distributors deduct chargebacks, billbacks, and commissions on a rolling basis, and our internal review has found these deductions are frequently unclear, unreconciled to actual orders, and in some cases overstated. Uncontested, UNFI and KeHE deductions can run ~3% of turnover.

The objective of this role is simple and measurable: recover and prevent invalid distributor deductions. This person owns the end-to-end deductions workflow for UNFI and KeHE - monitoring the portals, validating every charge against source documents, disputing what isn't owed, and giving Finance a clean, reconciled picture each week. The expected recovery is significant relative to its cost; this is treated as a margin-recovery function, not overhead.

Key responsibilities

• Monitor distributor portals daily/weekly. Track all incoming chargebacks, deductions, and billbacks in the UNFI and KeHE vendor portals in real time; register and maintain portal access.
• Validate every deduction against source documents. Reconcile chargebacks to the originating purchase orders, invoices, and EDI/SPS Commerce order data. Flag any deduction that does not tie out to an actual order or a contractual term.
• Dispute invalid and unsupported charges. Prepare and submit disputes, recalls, and claims through each distributor's required process; track each dispute to resolution and follow up on aging items.
• Reconcile commissions and billbacks. Confirm that broker/distributor commissions are calculated only on amounts contractually owed (e.g., on money actually received, excluding late-arriving billbacks where the contract specifies), and challenge miscalculations.
• Maintain a deductions log and recovery tracker. Keep a single source of truth: deduction type, amount, status, dispute date, outcome, and dollars recovered vs. written off.
• Reconcile to the books. Ensure deductions and recoveries are correctly recorded in the accounting system and reconcile to distributor remittances/statements; surface discrepancies to Accounting.
• Drive periodic reviews. Request and work through annual/periodic account reviews with UNFI and KeHE to understand and document the full deduction structure and additional conditions.
• Report to Finance. Provide a concise weekly summary of new deductions, disputes in flight, recoveries, and net exposure.
• Document the process. Build and maintain SOPs so the workflow is repeatable and auditable as volume grows.

Required qualifications

• Hands-on UNFI and/or KeHE accounting experience - direct experience working their vendor portals, deduction/chargeback processes, and dispute mechanisms (non-negotiable).
• Deductions/chargeback/claims management experience in CPG, food & beverage, or grocery distribution - understanding of how distributor deductions, billbacks, MCBs (manufacturer chargebacks), spoils, shortages, and post-audit claims work.
• EDI / SPS Commerce familiarity - ability to pull and reconcile order data to deductions.
• Strong reconciliation skills and advanced Excel/Google Sheets - comfortable matching large transaction sets, building trackers, and spotting anomalies.
• Persistence and a disputing mindset - willing to push back on distributors, follow up relentlessly, and document the case for each contested charge.
• Clear written communication - for distributor correspondence and concise internal reporting.
• Detail orientation and discretion - accurate work with confidential financial data, and reliable self-management in a remote, part-time arrangement.

Preferred qualifications

• Experience across multiple distributors/retailers (Pod Foods, Wegmans, Whole Foods / Greenspoon, Faire, etc.).
• Familiarity with QuickBooks Online.
• Understanding of retail/broker commission and trade-spend structures and how to read distributor agreements for deduction terms.
• Prior experience standing up or improving a deductions function from scratch.

Tools & systems

UNFI and KeHE vendor portals · SPS Commerce / EDI · QuickBooks Online (transitioning to NetSuite) · Excel / Google Sheets · email and the company's project/communication tools.

Success metrics (how the role is judged)

• Dollars recovered from disputed/invalid deductions (primary).
• Deduction rate trend - reduction in net UNFI/KeHE deductions as a % of turnover over time.
• Dispute cycle time - speed and win rate on contested charges.
• Reconciliation coverage - % of deductions tied to source documents within the period; no unexplained charges carried forward.
• Clean weekly reporting delivered to Finance on schedule.

Engagement & logistics

• Hours: ~15–20 hours/week to start, scaling with deduction volume; the role may transition to full-time if recovery and workload justify it.
• Arrangement: Contractor (1099) / part-time, remote.
• Onboarding priority: Register for portal access, build the initial deductions log, and complete a first reconciliation of recent UNFI and KeHE deductions against orders.

Note: This role is expected to pay for itself. Internal estimates suggest recoverable/avoidable distributor deductions exceed the cost of the position - and potentially exceed the marketing spend used to drive the underlying sales - making disciplined deduction management one of the highest-ROI finance functions in the business.