True Sea Moss

Remote · Full-time · 2 - 4 years experience

TrueSeaMoss is a wellness brand scaling across Shopify (DTC), Amazon, TikTok Shop, and Wholesale. Our growth is outpacing our ability to measure it cleanly - that is the gap this role exists to close.

We are hiring a Financial Analyst who can do the full stack: build the data plumbing, write the models, and ship the dashboards that drive every operational decision across Finance, Marketing, Operations, and Leadership. This is a hybrid finance + data role - equally comfortable writing SQL, debugging an Amazon SP-API connector, modeling a cohort, and presenting unit economics to the founder.

What you'll do

• Build a centralized data warehouse (Snowflake, BigQuery, or Postgres) consolidating Shopify, Amazon Seller Central, TikTok Shop, ad platforms, and the ERP.
• Tune and document API integrations across Shopify, Amazon SP-API, TikTok Shop, and ad platforms.
• Build forecasting models, channel P&Ls, and CAC / LTV / payback / cohort analyses.
• Stand up automated dashboards and replace manual Excel pulls with reproducible analyses.
• Turn complex data into short, decision-grade memos for leadership.

What we are looking for

• 2-4 years in FP&A, financial analysis, or analytics engineering - CPG, DTC, or e-commerce preferred.
• Strong SQL (CTEs, window functions, multi-table joins, query performance).
• Working Python for data manipulation and API work (pandas / polars / requests).
• Hands-on experience with at least one cloud data warehouse.
• Strong Excel / Google Sheets financial modeling.
• Real fluency in e-commerce and subscription metrics: LTV, CAC, payback, churn, cohorts, contribution margin.

Nice to have: Shopify or Amazon Seller Central data; dbt / Airflow / Fivetran in production; BI-tool greenfield experience; FBA inbound / landed-cost exposure; CPG, DTC, or wellness background.

What you'll get

• Remote-first, trust-based culture - outcomes over hours.
• 14 days paid vacation + 12 day-offs + 5 sick days + your birthday off; unused vacation cashed out as a year-end bonus.
• Real ownership - you are the analytics function, not a junior on a 15-person team.
• Career trajectory in a 5x-scaling company: build the stack from scratch, then lead the team that grows on top of it.

How to apply

Send a short note explaining why this role fits, plus a CV or LinkedIn. Bonus points for a sample analysis, dashboard, or model you have built - we care about your work more than your résumé.

Come build something true with us.

At True Sea Moss, we’re on a mission to bring real, wild nourishment back into people’s lives. Our products are rooted in nature, clean by design, and crafted with care. As we grow, we’re not just scaling orders — we’re building the operational systems that keep our supply chain, vendors, warehouses, and finances aligned.

That’s where you come in.

We’re looking for an Invoice & Supply Sync Manager who can bring structure, accuracy, and visibility to the flow of invoices, purchase records, shipping documents, inventory updates, and vendor communication.

This role sits at the intersection of supply chain operations, accounts payable coordination, document management, and cross-functional follow-up. It’s not just about keeping files organized — it’s about making sure the right information reaches the right people at the right time, so decisions can be made clearly and operations can keep moving.

Now — who are we looking for?

You’re highly structured, detail-oriented, and proactive. You like clean trackers, clear documentation, reconciled numbers, and well-managed follow-ups. You’re comfortable working with invoices, purchase orders, vendors, warehouses, internal teams, and accounting systems — and you know how to spot when something doesn’t match.

You can manage multiple moving parts without losing the details, and you’re calm enough to follow a discrepancy through until it’s resolved.

What You’ll Be Doing

• Collect, review, and organize vendor invoices and supporting documents
• Verify invoice details against purchase orders, receiving records, approved pricing, and shipment documentation
• Track invoice approval status, payment readiness, missing documents, and open discrepancies
• Coordinate with Finance and Accounting on coding issues, payment schedules, invoice questions, and backup documentation
• Maintain invoice tracking logs, payment schedules, and organized records for accounting and audit purposes
• Coordinate inventory-related documentation between suppliers, warehouses, fulfillment centers, freight providers, and internal teams
• Track inbound shipments, freight invoices, receiving confirmations, inventory discrepancies, and related follow-ups
• Support reconciliation of purchase orders, goods received, supplier invoices, inventory adjustments, and logistics costs
• Follow up on missing invoices, packing lists, BOLs, proofs of delivery, receiving confirmations, and inventory updates
• Keep communication records, escalation notes, and open operational items clearly organized
• Update operational and accounting systems with accurate invoice, supply, and inventory-related data
• Maintain organized digital filing structures for invoices, shipping documents, vendor records, and reconciliation materials
• Support reporting related to AP aging, supply costs, freight expenses, inventory variances, and open purchase orders
• Assist with month-end close processes and reconciliation procedures

What You Bring

• 2+ years of experience in accounts payable, supply chain coordination, operations administration, inventory support, logistics support, or a similar role
• Strong attention to detail and excellent organizational skills
• Experience working with invoices, purchase orders, vendor communication, and supporting documentation
• Understanding of basic accounts payable workflows and approval processes
• Ability to compare records, identify discrepancies, and follow up until issues are resolved
• Confidence working with spreadsheets, trackers, digital folders, and operational systems
• Ability to manage multiple priorities, deadlines, and communication threads at the same time
• Strong written and verbal communication skills
• English proficiency required
• Proactive, structured, and solutions-oriented approach to daily operations

Nice-to-Haves

• Experience with QuickBooks, NetSuite, Bill.com, or similar accounting / ERP systems
• Experience with Amazon, Shopify, TikTok Shop, or e-commerce operations
• Background in e-commerce, CPG, manufacturing, logistics, fulfillment, or inventory-heavy environments
• Understanding of inventory reconciliation, freight costs, and warehouse documentation
• Advanced Excel or Google Sheets skills
• Experience supporting month-end close or audit preparation

Why Work With Us

Behind every clean customer experience is a team making sure the operational details are accurate, visible, and under control.

You’ll help us strengthen the systems that connect our suppliers, warehouses, operations, and finance teams — making sure invoices, inventory updates, shipping documents, and payment workflows move clearly and reliably.

We listen. We care. We build things that last.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to help you sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity

So — does this sound like your kind of work?

If you’re structured, detail-oriented, and ready to bring clarity to the systems behind a fast-growing brand — we’d love to hear from you.

Let’s make things worth remembering.

Come build something true with us.

At True Sea Moss, we’re on a mission to bring real, wild nourishment back into people’s lives. Our products are rooted in nature, clean by design, and crafted with care. As we grow, we’re not just scaling orders — we’re deepening relationships.

That’s where you come in.

We’re looking for a Head of Customer Support who doesn’t just manage tickets — you design systems that reflect care, calm, and clarity at every customer touchpoint. You know that behind every inquiry is a human being, and behind every world-class brand is a world-class support operation.

Now – who are we looking for?

You’re a people-first, process-driven leader. You can zoom out to design scalable systems and zoom in to resolve a delicate issue with nuance and empathy. You know how to build teams, train for tone, and turn everyday conversations into brand loyalty.

What You’ll Be Doing

• Lead and evolve our customer support strategy, systems, and team as we scale across markets
• Own and optimize support operations, including SLAs, workflows, ticket routing, and knowledge management
• Design and implement feedback loops that turn customer insight into product, policy, and experience improvements
• Track and report on core CX metrics (CSAT, response time, resolution rate, etc.) to inform team performance and company decisions
• Oversee our support platforms and ensure tool usage is efficient, integrated, and evolving
• Build and nurture a high-performing team — from hiring to training to coaching
• Partner with Marketing, Product, and Ops to ensure seamless communication and aligned customer touchpoints
• Lead crisis response, escalations, and sensitive communications with clarity and care

What You Bring

• Proven experience leading customer support or CX teams in a high-growth DTC or e-commerce environment
• Strong command of support platforms (e.g., Zendesk, Shopify, Klaviyo) and automation tools
• Operational mindset: you love process design, SOPs, and scalable systems
• Deep understanding of CX metrics and the ability to use data to drive continuous improvement
• Experience managing remote teams across multiple time zones
• A calm, proactive, solutions-first approach to customer challenges

Nice-to-Haves

• Familiarity with U.S. consumer expectations and CX best practices
• Experience with health & wellness, lifestyle, or mission-driven brands
• Background in customer lifecycle, retention, or post-purchase engagement strategy

Why Work With Us

We don’t treat customer support as an afterthought — it’s central to our brand and business.

You’ll help shape how we show up in the world: consistently, compassionately, and with conviction.

We listen. We care. We build things that last.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to help you sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity

So — does this sound like your kind of work?

If you believe great customer support is about connection, consistency, and care — and you're ready to build something that truly matters — we’d love to hear from you.

Let’s make things worth remembering.

Company: True Sea Moss (DIVA FAM, Inc.) Type: Part-time to start (~15–20 hrs/week), contract/1099, remote - potential to expand to full-time Reports to: VP of Finance / CFO Works closely with: Accounting (controller, AP), Operations/Fulfillment, Sales/Broker management

Role objective

True Sea Moss sells DTC and is scaling its retail footprint through major distributors and brokers - UNFI, KeHE, Pod Foods, and Wegmans, among others. These distributors deduct chargebacks, billbacks, and commissions on a rolling basis, and our internal review has found these deductions are frequently unclear, unreconciled to actual orders, and in some cases overstated. Uncontested, UNFI and KeHE deductions can run ~3% of turnover.

The objective of this role is simple and measurable: recover and prevent invalid distributor deductions. This person owns the end-to-end deductions workflow for UNFI and KeHE - monitoring the portals, validating every charge against source documents, disputing what isn't owed, and giving Finance a clean, reconciled picture each week. The expected recovery is significant relative to its cost; this is treated as a margin-recovery function, not overhead.

Key responsibilities

• Monitor distributor portals daily/weekly. Track all incoming chargebacks, deductions, and billbacks in the UNFI and KeHE vendor portals in real time; register and maintain portal access.
• Validate every deduction against source documents. Reconcile chargebacks to the originating purchase orders, invoices, and EDI/SPS Commerce order data. Flag any deduction that does not tie out to an actual order or a contractual term.
• Dispute invalid and unsupported charges. Prepare and submit disputes, recalls, and claims through each distributor's required process; track each dispute to resolution and follow up on aging items.
• Reconcile commissions and billbacks. Confirm that broker/distributor commissions are calculated only on amounts contractually owed (e.g., on money actually received, excluding late-arriving billbacks where the contract specifies), and challenge miscalculations.
• Maintain a deductions log and recovery tracker. Keep a single source of truth: deduction type, amount, status, dispute date, outcome, and dollars recovered vs. written off.
• Reconcile to the books. Ensure deductions and recoveries are correctly recorded in the accounting system and reconcile to distributor remittances/statements; surface discrepancies to Accounting.
• Drive periodic reviews. Request and work through annual/periodic account reviews with UNFI and KeHE to understand and document the full deduction structure and additional conditions.
• Report to Finance. Provide a concise weekly summary of new deductions, disputes in flight, recoveries, and net exposure.
• Document the process. Build and maintain SOPs so the workflow is repeatable and auditable as volume grows.

Required qualifications

• Hands-on UNFI and/or KeHE accounting experience - direct experience working their vendor portals, deduction/chargeback processes, and dispute mechanisms (non-negotiable).
• Deductions/chargeback/claims management experience in CPG, food & beverage, or grocery distribution - understanding of how distributor deductions, billbacks, MCBs (manufacturer chargebacks), spoils, shortages, and post-audit claims work.
• EDI / SPS Commerce familiarity - ability to pull and reconcile order data to deductions.
• Strong reconciliation skills and advanced Excel/Google Sheets - comfortable matching large transaction sets, building trackers, and spotting anomalies.
• Persistence and a disputing mindset - willing to push back on distributors, follow up relentlessly, and document the case for each contested charge.
• Clear written communication - for distributor correspondence and concise internal reporting.
• Detail orientation and discretion - accurate work with confidential financial data, and reliable self-management in a remote, part-time arrangement.

Preferred qualifications

• Experience across multiple distributors/retailers (Pod Foods, Wegmans, Whole Foods / Greenspoon, Faire, etc.).
• Familiarity with QuickBooks Online.
• Understanding of retail/broker commission and trade-spend structures and how to read distributor agreements for deduction terms.
• Prior experience standing up or improving a deductions function from scratch.

Tools & systems

UNFI and KeHE vendor portals · SPS Commerce / EDI · QuickBooks Online (transitioning to NetSuite) · Excel / Google Sheets · email and the company's project/communication tools.

Success metrics (how the role is judged)

• Dollars recovered from disputed/invalid deductions (primary).
• Deduction rate trend - reduction in net UNFI/KeHE deductions as a % of turnover over time.
• Dispute cycle time - speed and win rate on contested charges.
• Reconciliation coverage - % of deductions tied to source documents within the period; no unexplained charges carried forward.
• Clean weekly reporting delivered to Finance on schedule.

Engagement & logistics

• Hours: ~15–20 hours/week to start, scaling with deduction volume; the role may transition to full-time if recovery and workload justify it.
• Arrangement: Contractor (1099) / part-time, remote.
• Onboarding priority: Register for portal access, build the initial deductions log, and complete a first reconciliation of recent UNFI and KeHE deductions against orders.

Note: This role is expected to pay for itself. Internal estimates suggest recoverable/avoidable distributor deductions exceed the cost of the position - and potentially exceed the marketing spend used to drive the underlying sales - making disciplined deduction management one of the highest-ROI finance functions in the business.