About TimelinesAI
TimelinesAI is a SaaS platform that helps businesses centralize and automate their WhatsApp communication. We integrate seamlessly with numerous CRMs, workflow builders, and third-party platforms, enabling teams to build powerful automations, analytics, and AI-driven workflows without losing context or control.
We’re a growing product company with a global, remote-first team. We’re now looking for a talented Product / Delivery Manager to join us full-time, working remotely, and to help us elevate our Product-Led Growth (PLG) strategy and ramp up our product process by actively leveraging AI to derive insights from analytics, produce specifications and vibe-code dynamic prototypes.
What makes this opportunity stand out:
- You will work directly with the CTO, Head of Growth and peer PMs in a tightly-knit team.
- We prioritize open communication, continuous feedback, respect and humility. With us you’ll grow professionally, technically and as an individual.
- We keep our hiring process straightforward. You’ll talk directly with the people you’ll be working with (the management team) without recruiters or intermediary layers in between.
Product Definition & Management
- Participate in product roadmap planning with the Management Team.
- Define high-level product requirements and present them to the development team.
- Refine product specifications based on team feedback and feasibility considerations.
- Create mockups and wireframes to illustrate proposed functionality.
- Collaborate with the UI/UX designer to produce and iterate on visual designs.
- Prepare and hand over final task definitions and designs to the development team, including Q&A sessions.
- Review and accept implemented functionality, provide feedback to developers, and hand over to QA.
Product Analytics & Feedback Ownership
- Plan analytic events for tracking feature adoption as part of sprint definitions.
- Monitor ongoing adoption metrics in PostHog and present insights to the Management Team on a regular basis.
- Process feature requests and user feedback from all channels (support chats, in-app forms, marketplaces, etc.).
- Conduct comparative research on competitors’ products and features.
Knowledge Base Maintenance & Support Enablement
- Create and update public Knowledge Base articles for new or updated functionality.
- Write public release notes for new releases and features.
- Prepare internal release notes and conduct product training sessions for Customer Support and Success teams.
- Assist the Customer Support and Marketing teams with advanced inquiries about functionality, use cases, or roadmap items.
Partners & Integrators
- Maintain direct communication with partners (e.g., CRM platforms building integrations with TimelinesAI) and integrators (agencies reselling or implementing TimelinesAI).
- Provide timely responses to technical and product-related inquiries.
- Participate in Sales or Customer Success demo sessions as a hands-on product expert.
Mandatory Experience
- Minimum 4 years of overall product management experience.
- Minimum 2 years of product management experience in a PLG SaaS environment (must be your most recent / current position).
- Proven experience working in fully remote teams with asynchronous written communication.
- High proficiency with PostHog, Amplitude, or similar analytics platforms.
- Hands-on experience with all stages of Product Management and Product Analytics as outlined above.
- Strong writing skills and a proactive approach to technical documentation.
Preferred Qualifications (Advantage)
- Previous experience in Software Development, QA, or Technical Customer Support.
- Hands-on experience setting up workflows in automation or workflow builder platforms such as Zapier, Make, n8n, or Customer.io.
- Experience managing product pricing and working with Stripe dashboards.
- Familiarity with Intercom Help Center and Fin management (or comparable live chat Support system with KB and some sort of built-in AI-based autoresponder)
- Regular, first-hand use of ChatGPT, Claude, or similar AI assistants in day-to-day product work, including prompt-driven specification writing, exploration, and prototyping; comfort with light scripting or vibe coding is considered a strong advantage.
- Power user of a major CRM platform, including UI customization, creation of custom objects and fields, and third-party integration setup.
