TeamDev

WebSpellChecker offers a portfolio of turnkey AI-powered text check solutions that encompass spelling, grammar and style correction for engineers, businesses, and individuals. The core product is WProofreader, available as a software development kit (SDK) and browser extension that can be used as SaaS and on-premise solution.

Creativity and customer focus are our core values. Our team continuously updates our product and follows key industry trends while maintaining high quality and reliability.

Now we are looking for an experienced Technical Support Manager to improve working processes and strengthen our team.

What you will do 

• Build and maintain long-term customer relationships, process incoming requests.
• Provide support during software installation.
• Resolve complicated technical requests with the development team.
• Update information in Salesforce and a service desk system. Help in the adoption of a new service desk system.
• Improve tech-support processes, build and maintain an internal knowledge base.

• Keep the product’s technical documentation up to date, especially the one available to clients.

   

Knowledge and skills required 

• 3+ years of experience in technical support.
• At least an Upper-Intermediate level of spoken and written English.
• Excellent listening and negotiation skills, customer-centric approach.
• Understanding of software development processes and technologies.
• Attention to detail, proactivity.

• Ability to identify priorities and quickly shift between tasks.

   

Would be a plus 

• Working experience in an IT product company.
• Experience with CRMs (Salesforce), Google Workspace (Gmail, Docs, Sheets, Meet), help desk support software (Jira Service Desk).
• Knowing additional foreign languages.
• Understanding of the CSS, HTML and JavaScript basics, experience working with SQL requests.
• Experience in writing technical documentation.
• Experience in working with Windows, Linux, Docker.

Work environment

We provide a comfortable environment for employees’ work, development, and training. Past years taught us to work remotely and be a team 1000 kilometers apart. Now, we use it to the fullest, building our distributed work process.

• Flexible schedule.
• Long-term employment.
• Assistance in professional growth through educational programs and conferences.
• Everything you need to set up a modern workstation/laptop.
• Generous number of paid days off and sick leaves.

About the project

Our client is a globally recognised leader in the technology sector, specialising in network hardware and software.
The product is the central hub for key network security systems, providing seamless management of firewalls, malware prevention, and network attack protection.


Our Principles

• Quality: We're committed to delivering high-quality results, with excellence reflected in both the process and the final output.
• Support: Our team thrives on collaboration, fostering an environment where each member uplifts and supports the others.
• Best Practices: We adhere to industry best practices in all our work, consistently seeking to improve our skills and processes.
• Efficiency: We strive for simplification in our solutions, aiming to boost efficiency and create user-friendly, maintainable, and scalable systems.

What you will do
 

• Develop and implement new features.
• Write and maintain unit tests.
• Build and optimise frontend UI components using React 18.
• Fix issues and provide technical support.
• Create and update technical documentation.
• Communicate directly with the client and participate in team demos.
  
   

Knowledge and skills required
 

• 4+ years of experience in software development.
• Strong proficiency in React 18, CSS.
• Knowledge of REST API.
• Upper-Intermediate level of English.
  
   

Would be a plus

• Knowledge of Java, SQL, PHP.
• Familiarity with Google Web Toolkit (GWT).