Team In UA

We're looking for Technical Support Agents to join our 24/7 support team in Kyiv. You'll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organised and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

Nice to Have

• Previous experience in customer support, technical support, or a help desk environment
• Interest in or familiarity with live streaming, video, or sports broadcasting
• Exposure to ticketing systems, CRMs, or support tooling
• Basic understanding of APIs, web technologies, or streaming protocols

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

Team in UA is looking for a Support Shift Lead to lead a shift for our on-shift technical support team. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for keeping live operations running smoothly, ensuring nothing falls through the cracks during shift handovers, and serving as a bridge between our support function, engineering teams, and customers.

This role requires someone who thrives in fast-paced, high-stakes environments - live sports don't wait, and neither can we!

This is a full-time position based in our Kyiv office, requiring successful applicants to work a fixed shift schedule to ensure 24/7 coverage.

Responsibilities

• Lead and coordinate a shift on our 24/7 support team, managing workload distribution and ticket allocation 
• Own shift transitions, ensuring comprehensive handovers so no open issues are lost between shifts
• Provide first and second-line technical support to customers, including troubleshooting live streaming issues and answering integration questions
• Escalate complex technical issues appropriately and track them through to resolution
• Communicate proactively with customers during live events and incidents
• Provide feedback to the Support Manager on team performance, process improvements, and training needs
• Collaborate with engineering teams to surface feature requests, operational pain points, and recurring technical issues
• Document incidents, resolutions, and emerging patterns to improve team knowledge and response times

Requirements

• 3+ years experience in technical support
• Strong troubleshooting skills and comfort with technical concepts (APIs, streaming protocols, integrations)
• Excellent written and verbal communication skills
• Ability to stay calm and decisive under pressure during live events
• Highly organised with strong attention to detail, particularly around handovers and documentation

Nice to Have

• Previous experience leading or coordinating a team, even informally
• Experience with ticketing systems and support tooling
• Comfortable working rotating shifts as part of a 24/7 operation

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

Team in UA is looking for an experienced and highly talented Senior TypeScript Full-Stack Software Engineer to join the foundational team, leveraging the power of AWS Media Services to develop an enterprise-grade live video distribution platform from the ground up.

Your Role

As the Senior TypeScript Full-Stack Software Engineer, you will:

• Write code. A lot of it. You will be the key part of a small but nimble team creating a brand-new software platform from scratch. 
• Design, develop, deploy and maintain the cloud infrastructure in Amazon Web Services to support the product’s on-going needs.
• Participate in the engineering decision-making process to ensure a scalable, secure, and maintainable system.
• Collaborate closely with a team of engineers to build a streaming platform that will set new standards in the industry.

Requirements

We are seeking a candidate with:

• Product mindset: Your focus is on delivering a great product that adds value to users. You understand and enjoy the unique challenges of making business and technology tradeoffs. 
• Technical Proficiency: Strong command of JavaScript, TypeScript, Node/NestJS, React/NextJS, REST API, relational databases (PostgreSQL).
• Proven Expertise: 5+ years of commercial software development experience, primarily as JavaScript/TypeScript backend or full-stack developer within product teams.
• Cloud & Infrastructure: Hands-on experience with Amazon Web Services (AWS), Docker and Terraform. 
• Leveraging AI: You understand and have experienced the great benefits of using AI to help you be more productive. 
• Educational Background: A BS/MS degree in Computer Science or a related field.
• Systems Design & Architecture: Solid experience in designing systems and willingness to lead the engineering process using modern methodologies.
• Communication: A collaborative team player with strong communication abilities.
• Self-Organization: Ability to estimate work, commit to deadlines, and deliver high-quality code.
• Adaptability: Ready to thrive in a fast-paced environment with shifting priorities.

• Language Skills: Excellent written and verbal communication skills in English.

   

Value-Added Qualifications

• Cybersecurity training and certifications.

   

What We Offer

• Career growth: as one of the first engineers in an ambitious new startup, you get to shape your career, make mistakes, learn skills, and ultimately grow your role and career at a very fast pace. 
• Competitive Salary: Annual performance review with potential for compensation adjustments.
• Flexible Work Environment: Option to work remotely or from a company-sponsored co-working space.
• State-of-the-Art Equipment: Company-provided laptop, monitor(s), and other peripherals to ensure a comfortable and efficient workspace.
• Comprehensive Benefits Package: Includes 17 business days of paid time off, 5 paid sick leave days, and more.
• Professional Development: Partial or full sponsorship for English classes, relevant technology courses, and conference attendance.