SyncPenguin is an independent Lviv-based Ukrainian product company building a modern and flexible two-way data synchronization software for businesses and individuals.
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· 107 views · 32 applications · 20d
Customer/Technical Support Specialist to $1100
Full Remote · Worldwide · Product · 1 year of experience · B2 - Upper IntermediateRequirements: * Fluent (or near-fluent) and confident English, with experience in technical/software/business field(s) and no thick accent * Technical mindset and quick learning * Experience working with customer support software * Experience working...Requirements:
* Fluent (or near-fluent) and confident English, with experience in technical/software/business field(s) and no thick accent
* Technical mindset and quick learning
* Experience working with customer support software
* Experience working with SaaS (e.g., M365 Outlook, Google Workspace, CRMs, etc.) is a plus
Responsibilities:
* Full and detailed understanding of the product
* Communicating with customers via chatbox, email, phone and video calls
* Overseeing customer onboarding
* Technical support and issue troubleshooting
What we offer:
* Flexible working hours
* No bureaucracy
* 4-week paid vacation
* Medical leave
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