Stay Group

Stay Group is an innovative Marketing company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. We seek a Product Manager to drive our products in AU, DE, CA, and other Tier-1 markets.
 

Main Responsibilities:

• Own the iGaming product lifecycle from concept to execution.
• Collaborate with commercial, development, and QA teams to ensure smooth delivery.
• Define roadmaps, user flows, and product strategies.
• Monitor market trends and competitors to optimize features.
• Oversee integrations with top iGaming vendors and payment providers.
• Develop customer reward programs, promo strategies, and bonus policies.
• Analyze product performance, implement A/B tests, and adjust strategies accordingly.
• Report product status and ensure alignment with business goals.
   

Requirements:

• 2+ years in iGaming product management (web & mobile).
• Strong understanding of casino customers, UX/UI, and retention strategies.
• Experience with Scrum/Agile, analytics, and data-driven decision-making.
• Excellent communication and problem-solving skills.
• Knowledge of security requirements and risk management in iGaming.

Will be a plus:

• Technical expertise in backend tools.
• Experience launching products from scratch.
• Strong analytical and influencing skills.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic offices in Barcelona and Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Requirements:

• English language at an Upper-intermediate level.
   
• Proactive approach.
• Sense of responsibility and ability to work in a team.
• Resilience and good communication skills.
• Passion for the customer service industry and the ability to work in different shifts.
• Positive attitude towards gambling.

Responsibilities:

• Work with a large volume of live chats and emails.
• Provide accurate, reliable, and comprehensive information to customers.
• Adhere to communication procedures, instructions, and policies.
• Support other business units by communicating with customers and documenting customer inquiries.
• Manage complaints and provide appropriate problem resolutions within established deadlines.

Nice to have:

• Experience in customer support/sales/ fields.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic offices in Lutsk and Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is a dynamic marketing agency that specializes in transforming great ideas into successful projects in the iGaming industry. We are currently looking for a talented Backend / FullStack Developer to join our tech team and help us build and optimize high-performance applications.

Responsibilities:

• Develop and maintain scalable, high-load backend services.

• Work with relational databases (Postgres, SQLite), ensuring optimized SQL queries and performance tuning.

• Implement and maintain streaming technologies such as Kafka.

• Design and develop solutions for horizontal scaling, avoiding race conditions, and optimizing caching strategies.

• Utilize serverless and edge computing technologies (Cloudflare Workers, AWS Lambda, Google Cloud Functions).

• Build and maintain microservices, ensuring service isolation and API Gateway configurations.

• Collaborate with the team on architectural decisions, applying best practices like CQRS, Event Sourcing, and Domain-Driven Design (DDD).

• Work with JavaScript and TypeScript, ensuring high code quality and best practices.

Requirements:

• Strong experience with Node.js, JavaScript, and TypeScript.

• Solid understanding of backend architecture, including monolithic and distributed systems.

• Experience working with relational databases, SQL query optimization, and database performance tuning.

• Hands-on experience with Kafka and real-time streaming solutions.

• Expertise in cloud services such as AWS, Google Cloud, and serverless computing.

• Strong understanding of microservices architecture, API development, and message bus communication.

• Experience in horizontal scaling and building high-load systems.

• Solid understanding of architectural patterns like CQRS, Event Sourcing, and DDD.

• Experience with modern backend frameworks (not limited to Express or NestJS).

Would Be a Plus:

• Experience with BigQuery.

• Full-stack development experience with Next.js or Nuxt.js.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is an innovative Marketing Сompany with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. We are currently seeking an ideal VIP Manager who involves re-engaging former VIP players, increasing their activity, analyzing potential VIP players in online casinos, converting them into loyal customers, and fostering positive feedback from clients regarding service and company attitude.

Responsibilities:

• Analyze player behaviors and preferences to tailor exclusive offers, rewards, and experiences.
• Build and maintain strong relationships with VIP players, catering to their individual needs and preferences.
• Act as the primary point of contact for escalated VIP queries or issues, ensuring swift resolution.
• Collaborate with marketing, product, and customer support teams to align VIP initiatives with overall business objectives.
• Design personalized VIP journeys to enhance player engagement and loyalty.
• Prepare regular reports on VIP activity, player feedback, and program performance, offering insights for continuous improvement.

Requirements:

• Minimum 2 years as a VIP Manager/Sales/Shift experience.
• Sales experience in online iGaming or similar internet services.
• Ability to communicate with clients via phone, messenger, email, and SMS.
• Familiarity with internet technologies and a willingness to learn quickly.
• High motivation for achieving results in a competitive environment.
• Online iGaming experience, SoftSwiss work is a significant plus.
• Upper-intermediate English level

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic offices in  Kyiv for an inspiring in-person experience.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is an innovative Marketing company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. We're currently seeking an ideal Sales (VIP) Manager with perfect English to join our team and achieve better results together.

Responsibilities:

• Сalls to relevant players, collecting feedback.
• Identifying customer needs and providing information on casino services.
• Negotiating and closing deals with new players.
• Cooperating with retention and marketing departments.
• Reporting on sales goals and key performance indicators.

Requirements:

• Minimum 1 year of customer service experience.
• Sales experience, preferably in online iGaming or similar internet services.
• Ability to communicate with clients via phone, messenger, email, and SMS.
• Familiarity with internet technologies and a willingness to learn quickly.
• High motivation for achieving results in a competitive environment.
• Online gambling experience, SoftSwiss work is a significant plus.
• Upper-intermediate English level.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is an innovative Marketing Сompany with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. Currently, we are in search of our perfect Customer Support Agent, who will join our team to achieve better results together.

Requirements:

• English language at an Upper-intermediate level.
   
• Proactive approach.
• Sense of responsibility and ability to work in a team.
• Resilience and good communication skills.
• Passion for the customer service industry and the ability to work in different shifts.
• Positive attitude towards gambling.

Responsibilities:

• Work with a large volume of live chats and emails.
• Provide accurate, reliable, and comprehensive information to customers.
• Adhere to communication procedures, instructions, and policies.
• Support other business units by communicating with customers and documenting customer inquiries.
• Manage complaints and provide appropriate problem resolutions within established deadlines.

Nice to have:

• Experience in customer support/sales/ fields.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic offices in Lutsk and Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is an innovative Marketing company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. We seek an experienced Product Retention Manager. As a Product Retention Manager, you’ll be the mastermind behind engaging experiences across Tier 1 countries — from crafting loyalty programs and gamified mechanics to analyzing performance and anticipating player behavior in the fast-paced iGaming landscape.

Key Responsibilities:

• Development, launch, and optimization of retention tools for Australia, Canada, and Germany (tournaments, lotteries, wheel of fortune, loyalty program, etc.).
• Analyzing the effectiveness of current retention mechanics, generating and implementing new hypotheses and approaches.
• Using data and user behavior to personalize and segment retention initiatives.
• Collaboration with cross-functional teams (CRM, Product, BI, Support, Creative) to comprehensively implement tools. 
• Monitoring and improving key KPIs (Retention Rate, ReDepRate, ARPPU, GGR, etc.).
• Ongoing competitor and industry trend monitoring in the online casino space. 
   

Requirements:

• At least 3 years of experience in a role related to player retention in the online casino industry.
• Excellent understanding of the specifics of gambling: engagement mechanics, player motivation, and regulatory constraints. 
• Hands-on experience in developing and launching in-game retention tools (tournaments, bonus programs, loyalty schemes, etc.).
• Strong data analysis skills, ability to formulate hypotheses, and evaluate results.
• English language proficiency — B1/B2 level.
   

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while focusing on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is an innovative marketing company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. We're currently looking for a driven and communicative Sales (VIP) Manager with fluent German to join our team and achieve outstanding results together.

Responsibilities:

• Make calls to relevant German-speaking players and gather feedback.
• Identify customer needs and provide detailed information on casino services.
• Negotiate and close deals with new clients.
• Collaborate with the retention and marketing departments.
• Report on sales goals and key performance indicators (KPIs).

Requirements:

• Minimum 1 year of experience in customer service.
• Proven sales experience, ideally in online iGaming or digital services.
• Strong communication skills across phone, messenger, email, and SMS.
• Familiarity with internet technologies and eagerness to learn.
• Highly motivated and result-oriented in a competitive environment.
• Previous iGaming experience and SoftSwiss knowledge is a major plus.
• Fluent German (B1-C1) is a must; English at Upper-Intermediate level for internal communication.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is an innovative Marketing company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. We are seeking a skilled and innovative Data Engineer to join our team. The ideal candidate will have a strong background in designing, building, and maintaining ETL pipelines, and will play a crucial role in the seamless flow of data within our organization. Experience with Kafka integration and proficiency in tools such as BigQuery and Python will be highly advantageous.

 

Responsibilities:

• Design, Build, and Maintain ETL Pipelines: develop and optimize ETL processes to support data extraction, transformation, and loading activities. Ensure the robustness, scalability, and efficiency of the data pipelines.
• Manage Data Flow: oversees and enhance all steps of data flow, from data ingestion to storage and processing, ensuring data integrity and accuracy.
• Kafka Integration: implement and manage Kafka-based solutions to handle real-time data streaming and integration across various systems.
• Collaboration: work closely with data scientists, analysts, and other stakeholders to understand data needs and deliver high-quality data solutions.
• Performance Optimization: monitor and tune the performance of data systems to ensure they meet business requirements.
• Data Quality and Governance: implement best practices for data quality, data governance, and data security.

Required Skills and Qualifications

• Proven Experience: demonstrable experience in designing and maintaining ETL pipelines.
• Technical Proficiency: strong understanding of data architecture, data warehousing, and data modeling concepts.
• Kafka Expertise: hands-on experience with Kafka for real-time data streaming and integration.
• BigQuery and Python: proficiency in using BigQuery and Python for data processing and analysis.
• Problem-Solving Skills: ability to troubleshoot and resolve complex data-related issues.
• Collaboration: excellent communication and teamwork skills, with the ability to work effectively with cross-functional teams.
• Educational Background: bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree is a plus.

Preferred Skills:

• Cloud Experience: experience with cloud platforms (e.g., Google Cloud Platform, AWS, Azure).
• Data Tools: familiarity with other data tools and technologies (e.g., Spark, Airflow, Snowflake).
• Advanced Analytics: experience with machine learning and advanced analytics is a plus.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is an innovative Marketing company dedicated to helping businesses attract their ideal customers while delivering top-tier solutions in the iGaming and entertainment industry. We are looking for our perfect Chief Human Resources Officer to join our team and drive our people strategy to new heights.

As Chief Human Resources Officer, you will be responsible for shaping our company culture, developing and executing innovative HR strategies, and ensuring alignment with our overarching business goals and values.

Qualifications:

• Proven experience in a senior HR leadership position.
• Experience in developing performance management processes.
• In-depth knowledge of HR best practices and current industry trends.
• Exceptional strategic thinking and planning abilities.
• Strong communication, leadership, and stakeholder management skills.
• Excellent analytical and problem-solving capabilities.
  
   

Responsibilities:

• Develop and execute comprehensive HR strategies that align with the company’s overall business objectives and values.
• Build effective HR processes and workflows, ensuring automation where possible to enhance efficiency.
• Develop a performance management approach and process.
• Audit existing KPIs, assess their effectiveness, and implement effective motivational schemes.
• Work regularly with managers to enhance their leadership skills and foster a culture of continuous feedback.
• Lead internal and external employer branding campaigns.
• Manage and develop the HR and recruitment team, establishing best practices for team performance and growth.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options or join our dynamic offices in Barcelona and Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is an innovative Marketing company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. We seek an experienced Product Payment Manager. As a Product Payment Manager, you will oversee and optimize our payment processing operations. The primary responsibility of this role is to monitor and improve our approval rates, ensuring that they are competitive enough to support product scalability and marketing growth. The role requires active collaboration with PSP partners to optimize payment flows, resolve issues, and secure the best possible approval rates in key markets.

Key Responsibilities:

• Approval Rate Monitoring & Optimization:
• Track and analyze transaction approval rates across different payment methods and markets.
• Identify trends, issues, and areas for improvement in collaboration with internal teams.
• Implement proactive measures to optimize approval rates for different user segments and geographies.
• PSP Relationship Management:
• Serve as the primary point of contact for PSP partners.
• Negotiate and maintain strong relationships with PSPs to ensure favorable terms, uptime reliability, and high approval rates.
• Work closely with PSPs to troubleshoot and resolve issues related to declines, fraud prevention, and compliance.
• Scalability & Market Expansion:
• Ensure that approval rates are competitive enough to enable scaling efforts in new and existing markets.
• Coordinate with marketing, finance, and compliance teams to support new market entries with effective payment solutions.
• Identify and onboard new PSPs when needed to optimize coverage and performance.
• Data Analysis & Reporting:
• Provide regular reports and insights on approval rate trends, decline reasons, and PSP performance.
• Develop data-driven recommendations to improve payment success rates and user experience.
• Work with BI and finance teams to forecast payment volumes and performance.
• Compliance & Risk Management:
• Ensure all PSP integrations comply with regulatory requirements and fraud prevention best practices.
• Monitor chargeback rates and coordinate with PSPs to minimize fraud risks.
• Stay updated on industry regulations and payment innovations.

Requirements:

• Experience: 3+ years in a PSP management, payments operations, or fintech role.
• Experience in iGaming, dating, or high-risk industries is a strong plus.
• Skills & Competencies: strong knowledge of online payment processing, payment methods, and fraud prevention strategies.
• Analytical mindset with experience in payment data analysis and performance tracking.
• Excellent negotiation and relationship management skills with PSPs and internal stakeholders.
• Problem-solving ability to address payment approval rate challenges in different markets.
• Familiarity with chargeback management, risk mitigation, and regulatory requirements in payments.
• Tools & Technologies: proficiency in PSP dashboards, payment analytics tools, and CRM/payment gateway integrations.
• Strong Excel/Google Sheets skills; knowledge of SQL or BI tools is a plus.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while focusing on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.