Stay Group

Requirements:

• English language at an Upper-intermediate level.
   
• Proactive approach.
• Sense of responsibility and ability to work in a team.
• Resilience and good communication skills.
• Passion for the customer service industry and the ability to work in different shifts.
• Positive attitude towards gambling.

Responsibilities:

• Work with a large volume of live chats and emails.
• Provide accurate, reliable, and comprehensive information to customers.
• Adhere to communication procedures, instructions, and policies.
• Support other business units by communicating with customers and documenting customer inquiries.
• Manage complaints and provide appropriate problem resolutions within established deadlines.

Nice to have:

• Experience in customer support/sales/ fields.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic offices in Lutsk and Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is an innovative Marketing company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. We seek an experienced Сasino Lead Manager. As a Casino Lead Manager, you’ll be the driving force behind our game universe — leading the casino team, forging new provider partnerships, and turning data into powerful insights through sharp reporting.

Key Responsibilities:

• Generate reports on games and providers.
• Integrate new game providers.
• Communication and support of business relationships with gaming providers.
• Monitoring and controlling the proper functioning of game providers.
• The lead of the casino managers' team.
• Development of games-related functionality.
• Development and implementation of the strategy for managing games on products.
• Attending exhibitions and conferences to support and build business relationships with partners.
• Develop, implement, and monitor casino bonus strategies and promotional campaigns.
• Work closely with the CRM and marketing teams to plan and execute player acquisition and retention campaigns.
• Ensure bonuses and promotions are configured correctly in the back-office systems
• Liaise with game providers to negotiate game release schedules, promotional support, and exclusive deals.
   

Requirements:

• Experience in online casino operations, ideally in a similar role.
• Solid knowledge of casino games and bonus mechanics.
• The data-driven mindset with strong analytical skills.
• Proficiency with iGaming platforms and back-office tools.
• Strong communication and cross-functional collaboration skills.
• Understanding of industry regulations and responsible gaming (a plus).
• Upper-Intermediate + English; other languages are a bonus.
   

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while focusing on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is an innovative Marketing company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. We develop effective solutions and tools for business promotion and support and now we are searching for an experienced and self-driven Head/Team Lead of Finance to join our team! As a Head/Team Lead of Finance, you will mainly be responsible for developing and executing financial strategies aligned with the company’s growth objectives, monitoring and analyzing key revenue streams, ensuring profitability, and identifying areas for improvement.

 

Responsibilities:

• Prepare financial statements (PL, CF, BS), budgeting & controlling, and annual business plan forecasts.
• Ensure reporting preparation for timely and accurate audits and controls.
• Manage liquidity, cash flow, and payments flow/capital expenditure/investment management.
• Participation with the Managing Company regarding KPIs / OKR development & incentive schemes.
• Develop BI Analytic & Predictive business models based on real-time data.
• Conduct in-depth analysis of plan vs. actual deviations for the business unit, assessing financial efficiency.
• Ensure the reports provided to the management align with the data in the business units' management reporting systems (Qbooks).
• Analyse tax reporting from the perspective of tax burden optimization and tax planning within the and its constituent companies.
• Standardise reporting by international standards and validate the accounting policy of the business unit.
• Provide factor analysis (analytical notes with analysis of deviations/overachievements) prepared by the financial manager of the business unit.
• Develop and implement financial processes within the Business Unit with the CEO to ensure effective financial management.
• Build and streamline the financial function within the Business Unit.
• Managed and led the financial department, ensuring alignment with overall business objectives.

Requirements:

• Proven experience as a Senior Finance/Team Lead/Deputy in the iGaming/Crypto/Payment sectors, with a strong understanding of industry-specific details.
• Solid experience in financial management of unconsolidated companies, located in various jurisdictions.
• Advanced knowledge of financial management, budgeting, forecasting, and financial analysis, with a track record of driving profitability.
• Excellent leadership skills with the ability to manage and develop finance teams, while collaborating effectively with other departments and external service providers.
• Ability to think strategically, analyze complex financial data, and provide actionable insights to support business growth and decision-making.
• Bachelor’s or Master’s degree in Finance, Accounting, or a related field.
• Strong proficiency with financial software and tools, including ERP systems, and experience in implementing technology-driven solutions for financial reporting and analysis.
• Upper Intermediate spoken and written English.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic offices in Barcelona and Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
   
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is an innovative Marketing company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. We seek an experienced PSP Manager. As a PSP Manager, you will oversee and optimize our payment processing operations. The primary responsibility of this role is to monitor and improve our approval rates, ensuring that they are competitive enough to support product scalability and marketing growth. The role requires active collaboration with PSP partners to optimize payment flows, resolve issues, and secure the best possible approval rates in key markets.

Key Responsibilities:

• Approval Rate Monitoring & Optimization:
• Track and analyze transaction approval rates across different payment methods and markets.
• Identify trends, issues, and areas for improvement in collaboration with internal teams.
• Implement proactive measures to optimize approval rates for different user segments and geographies.
• PSP Relationship Management:
• Serve as the primary point of contact for PSP partners.
• Negotiate and maintain strong relationships with PSPs to ensure favorable terms, uptime reliability, and high approval rates.
• Work closely with PSPs to troubleshoot and resolve issues related to declines, fraud prevention, and compliance.
• Scalability & Market Expansion:
• Ensure that approval rates are competitive enough to enable scaling efforts in new and existing markets.
• Coordinate with marketing, finance, and compliance teams to support new market entries with effective payment solutions.
• Identify and onboard new PSPs when needed to optimize coverage and performance.
• Data Analysis & Reporting:
• Provide regular reports and insights on approval rate trends, decline reasons, and PSP performance.
• Develop data-driven recommendations to improve payment success rates and user experience.
• Work with BI and finance teams to forecast payment volumes and performance.
• Compliance & Risk Management:
• Ensure all PSP integrations comply with regulatory requirements and fraud prevention best practices.
• Monitor chargeback rates and coordinate with PSPs to minimize fraud risks.
• Stay updated on industry regulations and payment innovations.

Requirements:

• Experience: 3+ years in a PSP management, payments operations, or fintech role.
• Experience in iGaming, dating, or high-risk industries is a strong plus.
• Skills & Competencies: strong knowledge of online payment processing, payment methods, and fraud prevention strategies.
• Analytical mindset with experience in payment data analysis and performance tracking.
• Excellent negotiation and relationship management skills with PSPs and internal stakeholders.
• Problem-solving ability to address payment approval rate challenges in different markets.
• Familiarity with chargeback management, risk mitigation, and regulatory requirements in payments.
• Tools & Technologies: proficiency in PSP dashboards, payment analytics tools, and CRM/payment gateway integrations.
• Strong Excel/Google Sheets skills; knowledge of SQL or BI tools is a plus.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while focusing on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is an innovative Marketing company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. We seek an experienced Email Marketing Managert.
You will be responsible for planning, executing, and optimizing email campaigns designed to engage and retain users.

Key Responsibilities:

• Create and manage communication templates across all available channels.
• Monitor whether communications are working properly from a technical perspective.
• Provide advice and guidance on communications on request.
• Proactively participate in hypothesis testing related to communications.
• Communicate with the creative team for better collaboration.
• Collaborate with the lifecycle manager to ensure optimal communication effectiveness.
• Create tasks for the design team and content managers, and ensure an acceptable level of quality of the content provided within these tasks.
• Track the effectiveness of communications on a weekly or monthly basis: delivery rate, open rate, click-through rate, click-through rate, unsubscribe rate.
• Ensure the growth of the subscriber base for all direct communications (here we mean % of confirmed emails, % of subscribers, % of engaged customers).
• Ensure the lowest possible unsubscribe rate for all channels.
• Take an active part in creating and testing hypotheses to increase the subscriber base
  
   

Requirements:

• At least 1 year of experience in a similar role in iGaming.
• Experience working with Customer.io is a must (Campaign, Broadcast, Segment creation).
• Strong analytical and communication skills.
• Ability to work independently and in a team environment.
• Good understanding of customer journey and lifecycle marketing.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while focusing on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Stay Group is a dynamic marketing company that specializes in transforming great ideas into successful projects in the iGaming area. We are currently seeking enthusiastic and motivated individuals to join our team as the Affiliate Marketing Specialist.
In this role, you will play a crucial part in expanding our brand exposure and establishing long-lasting relationships with our affiliate partners. that specializes in transforming great ideas into successful projects in the iGaming area.

Responsibilities:

• Identify and cultivate relationships with key affiliate partners, negotiating and optimizing agreements to maximize mutual benefits.
• Analyze affiliate performance metrics and KPIs to assess effectiveness and identify opportunities for optimization.
• Collaborate cross-functionally with marketing, sales, product, and finance teams to align affiliate initiatives with overall business objectives.
• Stay abreast of industry trends, competitor activities, and regulatory changes to inform strategy and maintain a competitive edge.
• Continuously evaluate and improve affiliate program processes, tools, and resources to enhance efficiency and scalability.
• Monitor and ensure compliance with affiliate marketing guidelines, regulations, and best practices.
• Participate in conferences and industry events to build partner network.

Requirements:

• At least 3 years of experience in a similar position in affiliate marketing in the iGaming industry.
• Previous experience driving traffic from Au, Ca, NZD.
• Deep understanding of affiliate marketing principles, strategies, and best practices, particularly in the gaming sector.
• Strong analytical skills and proficiency in data-driven decision-making, with experience using affiliate tracking and reporting tools.
• Excellent communication, negotiation, and relationship-building skills.
• Results-oriented mindset with a focus on driving measurable outcomes and achieving business goals.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and requirements.
• Strong leadership qualities, including the ability to inspire, motivate, and empower team members to achieve their full potential.
• Fluent in written and spoken English.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic offices in Barcelona and Kyiv for an inspiring in-person experience.
   
• Flexibility:
  enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
   
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.