Stape, Inc

📍 Location: Europe
💼 Cooperation type: Full-time
🧭 Work format: Remote

We’re looking for a data-driven SMM Specialist to join our marketing team. In this role, you’ll own Stape’s social media presence across all channels. You’ll be responsible for creating and posting content, shaping the strategy, growing our community, and making sure social media supports our business goals.
 

About us:
Stape is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 15 billion requests daily, helping improve tracking accuracy and data privacy for more than 200, 000 clients worldwide. We work closely with top partners, including Meta, Tiktok and Snapchat, to provide advanced tracking capabilities.

We actively participate in industry-specific conferences as sponsors of events like MeasureCamp and Superweek.

Key tasks:

• Plan, schedule, and deliver posts across LinkedIn, Facebook, Instagram, YouTube.
• Manage comments, conversations, and relationships with our audience.
• Write short posts and support discussions in relevant communities, grow our Reddit audience.
• Manage website and social media coverage before, during, and after Stape events.
• Track analytics, experiment with formats, and optimize based on results.
• Work closely with design, product, and marketing teams to create visuals, videos, and stories.
• Research competitors and industry trends to keep Stape up to date.

Your background:

• Experience in social media marketing (B2B SaaS or tech is a plus).
• Good knowledge of LinkedIn and Facebook.
• Strong copywriting skills, able to adjust tone for different platforms.
• Creative but also comfortable with data and analysis.
• Familiar with scheduling, analytics, and research tools.
• Proactive and collaborative.
• Interest in data, analytics, and marketing tech is a big advantage.
• Advanced English.
   

Will be a plus:

• Experience with GA4, Google Tag Manager and server-side tracking.
• Experience in building and growing Reddit communities.
• Experience in growing YouTube audience.
   

We offer:

• Industry Leader: Make a meaningful contribution to a globally recognized solution that shapes the future of the server-side tracking market.
• Flexibility: Enjoy a flexible work schedule with the freedom to choose where you work.
• Extended remote workspace setup: Experience the benefits of a fully equipped remote workspace, designed to elevate your productivity and create a comfortable work atmosphere.
• Collaborative culture: Engage in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Educational support: Invest in your self-development through a dedicated training and professional growth budget.
• Well-Being: Take advantage of 30 days of paid time off (20 standard days + 10 more to cover public holidays), Parental Leave, Anniversary days off, and Study Leave to support your recharge and maintain a balance between work and personal life.

• Health support: Feel secure with full coverage for Sick Leave and a dedicated medical insurance budget that prioritizes your health.

   

Excited to join us? Submit your CV and let’s get started!

📍 Location: Europe
💼 Employment type: Full-time
🧭 Work format: Remote
 

We’re looking for a Technical Support Lead to manage and grow our support team, streamline processes, and ensure top-quality service for our customers. In this role, you’ll combine people leadership with hands-on technical expertise, driving performance, improving workflows, and supporting complex tracking implementations.

About us:

Stape is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 15 billion requests daily, helping improve tracking accuracy and data privacy for more than 200, 000 clients worldwide. We work closely with top partners, including Meta, Tiktok and Snapchat, to provide advanced tracking capabilities.

We actively participate in industry-specific conferences as sponsors of events like MeasureCamp and Superweek.

Key tasks:

• Handle people management functions, including performance reviews, hiring and onboarding, professional development, and training for team members.
• Implement and track team performance metrics on a monthly basis.
• Implement and automate team workflow and processes where visible.
• Create and manage internal documentation on team processes.
• Handle complex tracking implementations for high-demanding customers.
• Provide post-implementation support to customers, analyze the implementation's correctness, and fix any bugs that arise.
• Handle intro calls with complex customers, post-implementation calls, and support sales and account managers whenever technical expertise is required on calls (with higher complexity).
• Monitor industry news, introduce new solution approaches whenever feasible, share and explain them to team members.

Your background:

• Minimum of 5 years of experience in customer care, including at least 2 years in a leadership position within SaaS or tech product companies.
• Understanding of support process optimization (SLAs, KPIs, workflows, escalations, training)
• Confident using logs, APIs, and monitoring tools to investigate and resolve issues
• Strong communication skills - written and spoken English (Upper Intermediate+)
• Experience working with ticketing/CRM systems and analytics tools
• Proactive and solution-focused - someone who finds patterns and brings clarity into chaos
• Empathy, clarity, and patience in communication

We offer:

• Industry Leader: Make a meaningful contribution to a globally recognized solution that shapes the future of the server-side tracking market.
• Flexibility: Enjoy a flexible work schedule with the freedom to choose where you work.
• Extended remote workspace setup: Experience the benefits of a fully equipped remote workspace, designed to elevate your productivity and create a comfortable work atmosphere.
• Collaborative culture: Engage in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Educational support: Invest in your self-development through a dedicated training and professional growth budget.
• Well-Being: Take advantage of 30 days of paid time off (20 standard days + 10 more to cover public holidays), Parental Leave, Anniversary days off, and Study Leave to support your recharge and maintain a balance between work and personal life.
• Health support: Feel secure with a dedicated medical insurance budget that prioritizes your health.

Excited to join us? Submit your CV and let’s get started!

Location: Ukraine, EU, Remote or Hybrid

💼 Cooperation type: Full-time

We’re looking for a motivated Lead Generation Specialist to join our Outbound team and support our sales outreach efforts.

As a Lead Generation Specialist, you’ll be responsible for preparing highly targeted lead lists using internal dashboards, marketing sources, and cold channels. You’ll support our Outbound Department by cleaning, validating, and adding leads to outreach campaigns to meet KPIs and help book calls with SQLs.

About us:

Stape — is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Today, we proudly serve more than 100,000 clients worldwide, process over 10 billion daily requests, and are technical partners of Meta and Snapchat.

We actively participate in industry-specific conferences as sponsors of events like MeasureCamp and Superweek.

Key tasks:

• Conduct daily lead research using internal dashboards and validate leads based on provided ICPs.
• Identify and enrich decision-makers’ contact details based on predefined criteria (using paid tools like FullEnrich).
• Add qualified leads to outreach sequences in Lemlist/Reply.io or into Clay tables prepared by the Head of Outbound.
• Process leads from provided databases: manually identify decision-makers, verify them through the admin panel/CRM, and forward them to the sales department.
• Meet daily and weekly KPIs for the number of researched and enriched leads.
• Engage leads via LinkedIn, email, and other channels using a multi-touch approach.

Your background:

• 1+ year of experience as a Lead Generation Specialist in an IT product or outsourcing company.
• Upper-intermediate+ English level.
• Proficiency in Google Sheets (data entry, formulas, filters).
• Knowledge of LinkedIn and LinkedIn Sales Navigator.
• Understanding of lead validation processes and ICP matching.

Will be a plus:

• Familiarity with outreach tools such as Lemlist, Reply.io, Snov.io, or similar.
• Conceptual understanding of Clay and willingness to work with Clay tables prepared by the Head of Outbound.
• Experience using AI tools and models to optimize data entry and lead research workflows.

We offer:

• Innovative product: Make a meaningful difference by contributing to a globally recognized solution that shapes the future of the server-side tracking market.
• Collaborative culture: Thrive in a friendly, open team environment that encourages initiative, creativity, and collaboration.
• Career growth support: The company provides a dedicated budget for your professional development.
• Paid parental leave: Paid parental leave is available to support employees during key life moments, helping maintain a healthy balance between work and family life.
• Work—life harmony: Unlimited sick leave, 20 paid vacation days, and official Ukrainian public holidays to help you stay healthy and recharge.

Excited to join us? Submit your CV and let’s get started!

📍 Location: Kyiv
💼 Cooperation type: Full-time
🧭 Work format: Office-based
 

We’re seeking a Shifts Technical Support Specialist to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of users worldwide.

About us:
Stape — is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 10 billion requests daily, helping improve tracking accuracy and data privacy for more than 100, 000 clients worldwide. We work closely with top partners like Meta and TikTok to provide advanced tracking capabilities.

Key tasks:

• Provide prompt and helpful support to clients via email and chat (no phone calls)
• Keep Help Center / Knowledge Base articles accurate and up to date
• Aim to resolve support tickets in one touch whenever possible
• Actively collaborate with team members to share insights and improve support processes

Your background:

• Understanding of network troubleshooting tools and techniques (e.g., browser DevTools)
• Ability to learn quickly and independently grasp new technical concepts
• Strong communication skills, including the ability to explain technical topics clearly and collaborate effectively with cross-functional teams
• Ability to analyze data, identify tracking issues, and find solutions
• Ability to work in a small team / startup environment
• English skills (Intermediate strong or higher)

Will be a plus:

• Previous experience in technical support or a similar client-facing technical role
• Understanding of Google Tag Manager (GTM), Google Analytics, Facebook Ads, and Google Ads
• Familiarity with Jira and Confluence or similar project/documentation tools
   

Work Schedule:

Month 1 (Onboarding):
Monday—Friday, 10:00–19:00 (5 days/week in the office).

From Month 2 & after Probation:
Switch to a Shift Schedule that ensures that support specialists are available at various times to assist with customer needs, both during the day and night shifts.

There are 2 types of shifts:
- Day shift: 09:00–21:00 (11 hours + 1-hour break)
- Night shift: 21:00-09:00 (11 hours + 1-hour break)

We offer:

• Innovative product: Make a meaningful difference by contributing to a globally recognized solution that shapes the future of the server-side tracking market.
• Collaborative culture: Thrive in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Cozy office in Kyiv: Join us at our office in the heart of the city near the Zoloty Vorota metro station, with up to 10 free taxi rides to ensure a smooth and hassle-free commute.
• Career growth support: The company provides a dedicated budget for your professional development.
• Paid parental leave: Paid parental leave is available to support teammates during key life moments, helping to maintain a healthy balance between work and family life.
• Work-Life Harmony: Unlimited sick leave, 20 paid vacation days, and official Ukrainian holidays to help you stay healthy and recharge.
   

Excited to join us? Submit your CV and let’s get started!

📍 Location: Europe
💼 Cooperation type: Full-time
🧭 Work format: Remote

We’re growing and looking for a Technical Writer to create, publish, and maintain clear, up-to-date Helpdesk documentation and technical guides.

About us:
Stape is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 15 billion requests daily, helping improve tracking accuracy and data privacy for more than 200, 000 clients worldwide. We work closely with top partners, including Meta, Tiktok and Snapchat, to provide advanced tracking capabilities.

We actively participate in industry-specific conferences as sponsors of events like MeasureCamp and Superweek.

Your background:

• 3 years of proven work experience in a position of a tech writer in IT (Saas products, etc.)
• English level — C1.
• Experience in creating and structuring documentation, step-by-step guides.
• Experience in Google Tag Manager is a huge plus.

Key tasks:

• Write, publish and regularly update Helpdesk articles, documentation, troubleshooting guides and other tech-related materials.
• Coordinate with the Stape team to ensure all content on HelpDesk stays up-to-date.

Will be a plus:

• Computer skills including Jira, Confluence, and MS Office suite.
• Experience working with CMS.
• Knowledge in Google Analytics 4, Google Ads is a plus.

We offer:

• Industry Leader: Make a meaningful contribution to a globally recognized solution that shapes the future of the server-side tracking market.
• Flexibility: Enjoy a flexible work schedule with the freedom to choose where you work.
• Extended remote workspace setup: Experience the benefits of a fully equipped remote workspace, designed to elevate your productivity and create a comfortable work atmosphere.
• Collaborative culture: Engage in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Educational support: Invest in your self-development through a dedicated training and professional growth budget.
• Well-Being: Take advantage of 30 days of paid time off (20 standard days + 10 more to cover public holidays), Parental Leave, Anniversary days off, and Study Leave to support your recharge and maintain a balance between work and personal life.
• Health support: Feel secure with full coverage for Sick Leave and a dedicated medical insurance budget that prioritizes your health.

Excited to join us? Submit your CV and let’s get started!

📍 Location: Europe
💼 Cooperation type: Full-time
🧭 Work format: Remote

 

We’re expanding our team and looking for a Content Editor to help us publish, polish, and optimize content as our product continues to grow. The role includes working with CMS, collaborating on SEO optimization of existing content, and creating partner pages while keeping messaging consistent and aligned with brand guidelines.

Stape is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 15 billion requests daily, helping improve tracking accuracy and data privacy for more than 200, 000 clients worldwide. 

We work closely with top partners, including Meta, Tiktok and Snapchat, to provide advanced tracking capabilities. 

We actively participate in industry-specific conferences as sponsors of events like MeasureCamp and Superweek.

Requirements

• English level — B2 or higher.
• 1 year of proven work experience with CMS.

Key tasks:

• Publish content from writers on website trough CMS.
• Collaborate with SEO Manager and provide optimization for the old content on website. For example, internal links editing, titles editing, paragraphs optimization, keywords insertion, etc.
• Ensure all content is polished, accurate, and aligns with SEO best practices and brand guidelines.
• Create partner pages and ensure consistency in messaging, while respecting each partner’s brand voice and objectives.

Will be a plus:

• Knowledge of the basics of SEO promotion and content optimization.
• Experience in Google Tag Manager or Google Analytics 4. 
• Computer skills including Jira, Confluence, and MS Office suite.

We offer:

• Industry Leader: Make a meaningful contribution to a globally recognized solution that shapes the future of the server-side tracking market.
• Flexibility: Enjoy a flexible work schedule with the freedom to choose where you work.
• Extended remote workspace setup: Experience the benefits of a fully equipped remote workspace, designed to elevate your productivity and create a comfortable work atmosphere.
• Collaborative culture: Engage in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Educational support: Invest in your self-development through a dedicated training and professional growth budget.
• Well-Being: Take advantage of 30 days of paid time off (20 standard days + 10 more to cover public holidays), Parental Leave, Anniversary days off, and Study Leave to support your recharge and maintain a balance between work and personal life.

• Health support: Feel secure with full coverage for Sick Leave and a dedicated medical insurance budget that prioritizes your health.

   

Excited to join us? Submit your CV and let’s get started!

📍 Location: Europe
💼 Cooperation type: Full-time
🧭 Work format: Remote

We’re seeking a Technical Support Specialist to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of users worldwide.

About us:
Stape is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 15 billion requests daily, helping improve tracking accuracy and data privacy for more than 200, 000 clients worldwide. We work closely with top partners, including Meta, Tiktok and Snapchat, to provide advanced tracking capabilities. 

We actively participate in industry-specific conferences as sponsors of events like MeasureCamp and Superweek.

Key tasks:

• Provide prompt and helpful support to clients via email and chat (no phone calls)
• Keep Help Center / Knowledge Base articles accurate and up to date
• Aim to resolve support tickets in one touch whenever possible
• Actively collaborate with team members to share insights and improve support processes

Your background:

• Understanding of network troubleshooting tools and techniques (e.g., browser DevTools)
• Ability to learn quickly and independently grasp new technical concepts
• Strong communication skills, including the ability to explain technical topics clearly and collaborate effectively with cross-functional teams
• Ability to analyze data, identify tracking issues, and find solutions
• Ability to work in a small team / startup environment
• English skills (Intermediate strong or higher)

Will be a plus:

• Previous experience in technical support or a similar client-facing technical role
• Understanding of Google Tag Manager (GTM), Google Analytics, Facebook Ads, and Google Ads
• Familiarity with Jira and Confluence or similar project/documentation tools

We offer:

• Industry Leader: Make a meaningful contribution to a globally recognized solution that shapes the future of the server-side tracking market.
• Flexibility: Enjoy a flexible work schedule with the freedom to choose where you work.
• Extended remote workspace setup: Experience the benefits of a fully equipped remote workspace, designed to elevate your productivity and create a comfortable work atmosphere.
• Collaborative culture: Engage in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Educational support: Invest in your self-development through a dedicated training and professional growth budget.
• Well-Being: Take advantage of 30 days of paid time off (20 standard days + 10 more to cover public holidays), Parental Leave, Anniversary days off, and Study Leave to support your recharge and maintain a balance between work and personal life.
• Health support: Feel secure with full coverage for Sick Leave and a dedicated medical insurance budget that prioritizes your health.

Excited to join us? Submit your CV and let’s get started!