Softsich

Strong legal expertise. Strategic thinking. Real business impact.

At Softsich, we believe that a strong legal function does more than manage risks — it enables business growth, supports confident decisions, and builds a foundation for international expansion.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms.

We are looking for an experienced Lead Legal Counsel to take ownership of legal operations, lead a legal team, and act as a trusted legal partner to business leadership.

This role combines strategic legal decision-making with hands-on expertise in commercial contracting, regulatory compliance, corporate governance, and legal operations. You'll have the opportunity to influence key business decisions, improve legal processes, and support sustainable international growth.

Your key responsibilities will include:

Legal Strategy & Risk Management:

• Own legal strategy execution, define contracting standards and risk appetite, and ensure effective legal support across assigned business areas.
• Identify, assess, and mitigate legal risks across business operations.
• Provide strategic and practical legal advice to senior management and cross-functional teams.

Commercial Contracts & Negotiations:

• Oversee drafting, reviewing, and negotiating commercial agreements with payment service providers (PSPs), vendors, and strategic partners.
• Develop and maintain contracting standards, templates, and approval workflows.
• Lead complex negotiations and ensure agreements balance commercial objectives with legal risk.

Regulatory & Corporate Legal Support:

• Oversee international corporate structuring, entity incorporation, and ongoing corporate governance.
• Ensure compliance with applicable laws and regulatory requirements across relevant jurisdictions.
• Coordinate with external legal advisors, regulatory authorities, and business partners on complex legal matters and escalations.

Legal Team Leadership & Operations:

• Lead, mentor, and develop the legal team, managing priorities, workload distribution, and performance.
• Establish and improve legal workflows, contract management systems, and internal policies.
• Drive proactive legal research, develop internal knowledge-sharing practices, and improve operational efficiency through measurable KPIs.

Employment & Business Legal Support:

• Oversee employment-related legal matters, HR policies, and sensitive employee cases.
• Manage legal disputes, claims, and escalations, including the development of dispute resolution strategies.
• Oversee legal review of marketing materials and business communications to ensure regulatory compliance.

It's a match if you have:

• 5+ years of relevant legal experience, with strong expertise in corporate and commercial law.
• Proven experience drafting, reviewing, and negotiating complex commercial agreements, including PSP, vendor, and partnership contracts.
• Practical experience in international corporate structuring, entity incorporation, and corporate governance.
• Strong understanding of regulatory compliance and legal risk management in international or regulated business environments.
• Knowledge of employment and HR legal matters, including employment agreements, contractor arrangements, and internal policies.
• Experience leading legal professionals, managing team performance, and coordinating legal workflows.
• Ability to develop and improve legal processes, contract management systems, and internal policies.
• Strong communication, negotiation, and stakeholder management skills, including interaction with senior leadership.
• Excellent analytical and decision-making skills, with the ability to balance legal risks and business objectives.
• Ability to independently manage complex legal matters, prioritize effectively, and take ownership of results.
• Bachelor's or Master's degree in Law.
• English — Upper-Intermediate or higher.

Nice to have:

• Experience working in financial services, payment processing, or other highly regulated digital industries.
• Experience managing external legal counsel across multiple jurisdictions.
• Qualified lawyer / attorney status.

What we offer:

• Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
• 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team buildings, and warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Softsich is an international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced UI/UX Lead who’s ready to grow with us, strengthen our UX direction, and develop a team of designers.

You’ll combine design delivery with a continuous focus on improving the user experience — exploring user behavior, identifying opportunities, and taking UX initiatives from discovery to implementation and validation. We’re looking for someone who brings strong product thinking, a clear UX vision, and the initiative to uncover problems and drive improvements.

Your key responsibilities will include:

– Shaping and evolving the UX vision in close collaboration with the Head of Design, aligning priorities and contributing to the development of the design function.
– Leading design delivery and maintaining the quality of the team’s work.
– Proactively identifying UX problems and opportunities across user flows and customer journeys.
– Analyzing user behavior, funnels, drop-offs, and product metrics to inform design decisions.
– Combining UX research, customer feedback, support insights, and competitive analysis to define problems and formulate evidence-based hypotheses.
– Working with the team to design and validate solutions, leading key UX initiatives from discovery through implementation.
– Evaluating the impact of changes after release and using findings to guide further improvements.
– Introducing new interaction approaches and product improvements that address user needs.
– Developing UX thinking within the team through mentoring, regular 1:1s, and constructive feedback.
– Supporting designers with complex product challenges and helping them grow.
– Collaborating with Product, Development, Analytics, Customer Support, and other stakeholders to align and implement UX solutions.
– Partnering with the Team Lead Graphic Design to maintain visual consistency and a shared approach where product experience and brand intersect.

It’s a match if you have:

– Experience as a UI/UX Lead, Lead Product Designer, or Senior Product Designer with leadership responsibilities.
– Strong expertise in UX and product design, with an understanding of the full UX cycle: research, problem discovery, hypothesis development, solution design, implementation, and validation.
– Experience using UX analytics and behavioral data, including funnels, drop-offs, heatmaps, session recordings, and product metrics.
– The ability to combine quantitative and qualitative insights to support decisions.
– Experience conducting or coordinating UX research.
– Strong product thinking and the ability to design end-to-end user flows and customer journeys.
– The ability to define, communicate, and advocate for a clear UX vision.
– Experience in people management, mentoring, and designer development.
– Strong collaboration skills and the ability to build constructive relationships with cross-functional stakeholders.
– A high level of ownership, autonomy, and initiative, with the ability to take ideas through to implementation and measurable outcomes.
– An open, respectful, and constructive communication style.

Nice to have:

– Experience in high-frequency digital products.
– Hands-on experience with Hotjar, Amplitude, Mixpanel, Google Analytics, or similar tools.
– Experience with A/B testing and product experimentation.
– Experience working on large-scale products with complex conversion funnels.
– Experience establishing UX research or analytics processes.
– Experience working across multiple products or brands.
– A strong interest in emerging interaction patterns, AI, and product innovation.

We offer:

– Flexible schedule and remote format or an office in Kyiv / Warsaw — you choose.
– 20 paid vacation days, sick leave, maternity leave, and health insurance (for Ukraine- and Poland-based teammates; other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send over your CV now — we’d love to get to know you better!

Hi!
We're excited to introduce you to Softsich!
We are looking for an energetic and client-oriented VIP Customer Support Representative who will become a trusted partner to our most valuable customers. If you're great at building trust, offering personalized solutions, and delivering premium service — this role is for you!

Requirements

• At least 1 year of experience in Customer Support / VIP Support.
• Experience working across multiple communication channels: Live Chat, Tickets, and Messengers.
• English level: Upper-intermediate+ 
• Excellent communication skills and the ability to find an individual approach to users.
• High level of empathy and the ability to understand users’ needs and mood, adapting the communication style to the situation.
• Ability to work in a multitasking environment, effectively prioritize tasks, and handle multiple requests simultaneously.
• Strong stress-resistance and the ability to maintain a high level of service in challenging or conflict situations.
• Ability to respond quickly, make independent decisions, and find optimal solutions in non-standard situations.
• Strong critical thinking and the ability to analyze a situation before making a decision.
• Flexibility and the ability to quickly adapt to changes in processes, products, and internal procedures.
• Ability to work effectively as part of a team, openness to feedback, and willingness to share knowledge and experience with colleagues.
• Strong attention to detail and a high level of responsibility.

Responsibilities

• Provide high-quality and personalized support to VIP users via Live Chat, Tickets, and Messengers.
• Handle user requests promptly and follow up on complex cases until they are fully resolved.
• Maintain a high level of VIP service, personalizing communication based on users’ needs and history.
• Independently resolve non-standard situations and escalate cases requiring involvement from other teams in a timely manner.
• Handle multiple requests and communication channels simultaneously while maintaining established quality and response-time standards.
• Collaborate with other teams to ensure fast and high-quality resolution of VIP users’ requests.
• Follow internal processes, procedures, and communication standards.
• Stay up to date with product, process, and internal procedure updates and quickly adapt to changes.
• Proactively identify issues in the user experience and provide relevant feedback to the team.

Would be a plus

• Direct experience working with VIP / High-Value clients.
• Understanding of VIP customer experience, retention, and responsible communication principles.
• Experience working with CRM, HelpDesk, and Live Chat systems.
• Experience handling complex, conflict-related, or emotionally sensitive cases.

What we offer:

• Shift schedule: 4 days on / 4 days off, including day and night shifts.
• 24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations — in progress).
• A team where it’s easy to ask questions, learn, contribute, and be yourself.
• Coverage for professional events, training, and certifications.
• Team buildings, birthday gifts, and a community that truly cares.
• Zero business ties with the aggressor country — and we’re proud of that.

Send us your CV now to learn more!

Keep IT operations seamless. Build structure. Drive automation.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced ITSM Engineer / System Administrator who’s ready to take ownership of our internal SaaS ecosystem, cloud services, and corporate network infrastructure.
 

This role is about building reliable internal IT processes, supporting cloud environments, managing access lifecycle, and driving automation across tools like Google Workspace, Atlassian, and Slack. If you enjoy bringing structure to IT operations and continuously improving systems — let’s talk.

Your key responsibilities will include:

— Managing user lifecycle and access control across corporate systems.
— Handling requests and incidents via HelpDesk.
— Providing remote technical support (AnyDesk, TeamViewer, etc.).
— Administering Google Workspace, Atlassian, Slack (configuration, integrations, automations).
— Supporting and managing cloud environments (AWS, GCP, DO).
— Supporting VPNs, firewalls, Wi-Fi networks, VLANs, routing.
— Managing DNS zones, domain configuration, SSL, and related troubleshooting.
— Configuring and monitoring networking devices (routers, switches, access points).
— Enforcing IT security best practices (least privilege, MFA, access audits).
— Maintaining inventory of IT hardware, services, subscriptions, and licenses.
— Building automations and integrations between internal services.
— Continuously improving IT operations processes.

It’s a match if you have:

— 3+ years of experience as an IT Administrator / ITSM Engineer / System Administrator.
— Strong knowledge of Google Workspace, Slack, and Atlassian administration.
— Experience with Jira Service Management (JSM) and remote support tools.
— Basic administration experience with AWS/GCP/DO.
— Solid understanding of networking: VPN, Firewalls, Wi-Fi, DNS management, VLAN, routing.
— Experience with asset management, licenses, and procurement processes.
Nice to have:
— Experience with automation in Slack and scripting (Bash/Python).
— Experience with MDM solutions.
— Experience with VDI solutions.
— Understanding of ISO27001 / SOC2 requirements.

What we offer:

— Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
— 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
— A supportive, friendly team where knowledge-sharing is part of the culture.
— Coverage for professional events and learning.
— Birthday greetings, team buildings, and warm human connection beyond work.
— Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
Let’s build stable, secure, and scalable IT infrastructure together.


Send over your CV now — we’d love to get to know you better!

Hi there!
We’re excited to introduce you to Softsich — a young, ambitious, and fast-growing company that creates innovative digital products and confidently expands its presence in global markets.

We are looking for a result-oriented Affiliate Team lead to manage, and scale our affiliate marketing department. In this role, you will be responsible for developing a global network of partners, optimizing traffic quality, and driving revenue growth. The role includes strategic planning, high-level negotiations, team leadership, and close collaboration with the product and marketing teams to ensure our brands dominate their niches.

Your responsibilities will include:
 

• Development of affiliate direction: strategy for attracting and scaling the partner network, prioritization of GEO/sources/partners.
• Leadership of the Affiliate team: setting goals, planning, monitoring performance, coaching/mentoring, performance management.
• Engaging and negotiating with leading partners in global markets
• Traffic purchasing and budget management: budget allocation across channels, margin control, ROI/CPA/LTV optimization.
• Expert knowledge of models: Fixed fee, CPA, Hybrid, Revenue Share, EPC — selecting a model for a partner/channel, quality and conditions control.
• Channel and traffic mix management — with a focus on scale and quality.
• Analytics and reporting: building a system of metrics, dashboards, regular reporting for management  
• Processes and cross-functional interaction: working with Product, CRM, BI/Analytics, Legal/Compliance, Finance, Media Buying to achieve growth goals.
• Participation in conferences/communities as a company representative: networking, partner hunting, brand presence building.

It’s a match if you have:
 

• 3+ years in affiliate marketing 
• Experience in global markets
• Strong skills in finding, attracting, managing, and developing partners (account management + negotiation).
• In-depth independent analysis of traffic and its quality: focus on critical metrics  
• Important: participation in specialized conferences and availability of a network/contacts in the niche.
• Upper-Intermediate+ English (negotiations, contracts, meetings).

What We Offer:
 

• Flexible schedule and remote format or office in Kyiv / Warsaw — you choose.
• 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team buildings, and warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

🚀 Ready to join a team?
Then welcome on board — let’s grow smarter together!

We are looking for a Lead Data Analyst to join the team. The role covers the full acquisition analytics cycle — from validating and consolidating data from the DB, affiliate platforms, and advertising sources to building dashboards, forecasting ROI, and providing recommendations on budget allocation. The position also serves as a point of connection with the Retention team for end-to-end traffic quality assessment.

Requirements

• 4 years of overall analytics experience, including 1-2 years specifically in marketing analytics; experience in performance/affiliate marketing in a high-traffic vertical
• Understanding of player lifecycle and retention metrics, including retention rates, reactivation, churn, and cohort analysis.
• Ability to prioritize analytical tasks, coordinate workflows, and collaborate effectively with stakeholders and team members.
• Strong SQL skills: window functions, CTEs, cohort analysis, working with large datasets, and understanding query costs
• Practical experience with BI tools (Tableau is preferred; Power BI / Looker / Metabase are also acceptable)
• Understanding of acquisition unit economics: CPA, CPL, RevShare, Hybrid, ROI/ROAS, LTV, and payback period
• Understanding of attribution and tracking: UTM, postbacks, attribution windows, multitouch vs. last-click attribution
• Python at an automation level: pandas, API data extraction, reconciliation scripts
• Ability to independently trace data back to its source rather than relying on ready-made data marts
  Nice to Have
• Experience with affiliate platforms (Affilka, Referon)
• Experience with Snowflake, dbt, and Airflow
• Experience with LTV/ROI forecasting, cohort models, and survival analysis
• Experience identifying fraudulent or low-quality traffic: bonus abuse, incentivized traffic, source spoofing
• Experience conducting and correctly interpreting A/B tests
• Experience working with retention data and CRM campaigns
• Experience in a multi-brand environment across multiple geos and currencies

Responsibilities

• Analyze the performance of acquired traffic and marketing campaigns by source, partner, and geo
• Analyze and optimize marketing funnels and identify bottlenecks
• Analyze player retention, reactivation, and cohort dynamics to identify opportunities to improve player lifecycle performance.
• Coordinate the Marketing and Retention Analytics streams, establish clear responsibilities and workflows, and support the development and autonomy of team members.
• Collect, validate, and consolidate data from multiple sources for reporting; own and maintain metric definitions
• Develop and maintain dashboards for different stakeholders
• Automate data collection and analytical processes, moving manual reporting into automated pipelines
• Generate and validate hypotheses to improve traffic ROI and operational efficiency
• Identify anomalies and conversion issues on a daily basis
• Turn raw data into actionable recommendations for budget allocation and decision-making

What we offer:

• Flexible schedule and freedom to choose your work format: remote or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations -  in progress).
• A team where it’s easy to ask questions, learn, contribute, and be yourself.
• Coverage for professional events, training, and certifications.
• Team buildings, birthday gifts, and a community that truly cares.
• Zero business ties with the aggressor country - and we’re proud of that.

Softsich is an international product tech company that develops scalable B2B digital platforms. We’re on the lookout for a proactive Junior Influencer Marketing Manager who’s ready to grow with us and support our influencer marketing initiatives.

From finding relevant creators to tracking campaign results, you’ll help keep our influencer campaigns organized and running smoothly. Working closely with your Team Lead, you’ll gain practical experience in influencer communication, performance analysis, and campaign operations.

Your key responsibilities will include:

– Researching and selecting influencers based on campaign requirements, audience relevance, and platform fit.
– Maintaining structured influencer lists and delivering research tasks on time.
– Communicating with influencers, providing clear updates, and coordinating campaign materials and deadlines.
– Supporting campaign launches and daily execution, ensuring all required materials are ready.
– Updating campaign trackers, verifying data accuracy, and preparing reports according to internal procedures.
– Monitoring traffic and campaign metrics, flagging performance drops or unusual results, and escalating issues promptly.
– Reviewing campaign performance with your Team Lead to identify trends and understand results.
– Preparing and double-checking payment information for accurate and timely submission.
– Keeping documentation up to date and following internal workflows and standard operating procedures.

It’s a match if you have:

– A basic understanding of influencer marketing, including platforms, content formats, and audience types.
– Google Sheets or Excel skills, including filters, VLOOKUP, and basic pivot tables — or the ability to learn quickly.
– Familiarity with Google Docs, Notion, and Slack.
– Basic reporting skills: entering and validating data, maintaining trackers, and working with dashboards.
– An understanding of key marketing metrics such as CPA, CTR, and conversions.
– The ability to collect, structure, and verify information, with strong attention to detail.
– Basic analytical skills and a willingness to explore performance trends with Team Lead guidance.
– Clear communication skills and the ability to collaborate with different teams and stakeholders.
– Strong organizational skills, self-discipline, and ownership of your tasks and deadlines.
– A proactive approach to solving problems, flagging blockers, and asking for clarification.
– A willingness to learn, adapt, and follow established processes.

– English proficiency at Intermediate (B1) level or higher
 

We offer:

– Flexible schedule and remote format or an office in Kyiv / Warsaw — you choose.
– 20 paid vacation days, sick leave, maternity leave, and health insurance (for Ukraine- and Poland-based teammates; other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send over your CV now — we’d love to get to know you better!

We are looking for a Lead Game Manager (Team Lead) to lead the Game Management team and take ownership of the game portfolio strategy across all brands and GEOs.
This is a high-responsibility role where you will define the direction of the game portfolio, lead negotiations with providers, develop a team of Game Managers from Junior to Senior level, and ensure strong alignment with Product, CRM/VIP, Marketing, Compliance, and Finance teams.

Responsebility:
 

• Full ownership of the game portfolio strategy across all brands and GEOs: prioritization of top-performing games, rotation of underperforming titles, and optimization decisions.
• Develop the structure and logic of the game lobby: categories, tags, recommendations, and content personalization, in coordination with the Product Owner.
• Develop the promotional strategy: game selection, tournaments, exclusive content, in collaboration with CRM, VIP, and Marketing teams.
• Lead senior-level negotiations with providers and aggregators: discounts, exclusives, early releases, bonus tools, and quarterly business reviews.
• Coordinate technical matters and take ownership of complex incidents in partnership with Tech/QA.
• Monitor margins, risks, and turnover efficiency; make decisions regarding the removal or adjustment of high-risk content.
• Develop and maintain internal documentation and processes for the entire GM team.
• Lead, coach, and develop the Game Management team: performance reviews, KPIs, individual development plans, and workload distribution.
• Monitor provider discounts and collaborate with Finance to optimize costs.

​Requirements:
 

• Strong understanding of marketing KPIs and unit economics.
• Proven experience in optimizing game portfolios, lobbies, and performance across multiple GEOs simultaneously.
• Experience in data analysis and reporting, with a focus on actionable insights.
• Knowledge of provider integrations, promotional mechanics, and technical processes for game launches.
• Experience in commercial negotiations.
• Team management experience, including performance reviews, coaching, and development planning.

Nice to have:
 

• Strong strategic thinking combined with a hands-on approach and willingness to dive into execution.
• Systematic thinking and the ability to build frameworks and processes rather than only solving individual tasks.
• High tolerance for ambiguity and the ability to make decisions with a long-term perspective

We offer:

• Flexible schedule and remote format or office in Kyiv / Warsaw — you choose.
• 20 paid vacation days, sick leaves, maternity leave, and health insurance (UA-/PLbased, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team buildings, and warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send your CV now to learn more!

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Key Responsibilities

• Experience in product discovery, hypothesis formulation, and data-driven decision-making.
• Ability to define product requirements, acceptance criteria, and measurement plans.
• Experience with backlog management, prioritization, and stakeholder request assessment.
• Strong analytical skills and understanding of product metrics, including user engagement, retention, conversion rates, and customer lifetime value.
• Experience using analytics and reporting tools to evaluate product performance and feature impact.
• Ability to estimate expected feature outcomes and validate results after release.
• Experience coordinating cross-functional teams, managing dependencies, identifying risks, and ensuring timely delivery.
• Ability to manage multiple projects and competing priorities independently.
• Experience conducting competitor analysis and identifying opportunities for product improvement.
• Understanding of marketing metrics, customer acquisition cost, lifetime value, and return on investment.
• Knowledge of regulatory and compliance requirements and their application to product development.
• Confident use of Jira, Confluence, Tableau, Google Analytics, and other relevant product analytics tools.

• Confident independent use of analytics, project management, and product research tools, including Jira, Confluence, Tableau, Hotjar, PostHog, Google Analytics, and similar platforms.
• Strong analytical skills, including funnel analysis, conversion tracking, and segmentation by product, market, and traffic source.
• Understanding of product metrics, including retention, conversion, engagement, and user behavior, and the ability to assess their impact on business performance.
• Understanding of marketing unit economics, including customer acquisition cost (CPA), lifetime value (LTV), payback period, and return on investment (ROI).
• Ability to estimate the expected impact of product features before release and validate results using post-release data.
• Ability to prepare clear, delivery-ready product specifications, including goals, scope, acceptance criteria, and measurement plans.
• Strong backlog management and prioritization skills, including handling a high volume of requests and making clear, well-reasoned prioritization decisions.
• Ability to formulate data-driven hypotheses, define expected outcomes, and identify relevant success metrics.
• Ability to independently manage multiple projects in parallel, prioritizing workload based on project complexity, scope, and business context.
• Ability to conduct independent competitor research, benchmark product functionality, and identify opportunities for improvement.
• Understanding of market-specific regulatory and compliance requirements and the ability to incorporate them into product requirements and feature design.

• Flexible schedule and remote format or office in Kyiv / Warsaw — you choose.
• 20 paid vacation days, sick leaves, maternity leave, and health insurance (UA-/PLbased, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team buildings, and warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

• At least 1 year of experience in the industry.
• English proficiency at B2 level or higher, both written and spoken.
• A results-driven mindset and a strong sense of personal accountability for achieving financial targets.
• Empathy, flexibility, and the ability to build long-term relationships with VIP clients.
• Proactivity, emotional resilience, and the ability to effectively handle complex or escalated situations.
• Excellent organizational skills and a high level of discipline in managing workflows.

• Portfolio Management: Provide personalized support to approximately 200 VIP clients, monitor their activity daily, identify churn risks, and ensure financial targets are met.
• Premium Service: Proactively communicate with clients, including via phone calls and messaging platforms, respond promptly to requests, resolve sensitive cases efficiently, and strictly adhere to high SLA standards.
• Bonus Management: Select, offer, and apply personalized bonus offers to encourage client activity and improve retention.
• Operational Discipline: Ensure that 100% of all contacts and interactions are documented, commented on, and tagged in the admin panel in accordance with established SOPs.

• Strong understanding of client lifecycle, retention, churn, engagement, and customer value metrics.
• Experience conducting calls with clients.
• Hands-on experience with CRM systems and client analytics tools.

• Fully remote.
• Schedule: 2 days on / 2 days off, from 12:00 PM to 10:00 PM.

• Flexible schedule and remote format or office in Kyiv / Warsaw — you choose.
• 20 paid vacation days, sick leaves, maternity leave, and health insurance (UA-/PLbased, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team buildings, and warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.