Softsich

Hi!
We're excited to introduce you to Softsich! 
We are looking for an energetic and client-oriented VIP Support Agent who will become a trusted partner to our most valuable customers. If you're great at building trust, offering personalized solutions, and delivering premium service - this role is for you!

Key Responsibilities:

• Providing excellent customer service via online chat and email.
• Handling customer inquiries, including questions related to registration, bonuses, transactions, and other technical aspects.
• Supporting customers in resolving issues and conflict situations through effective communication and finding optimal solutions.
• Ensuring high-quality service in full compliance with internal procedures and service standards.
• Additionally motivating customers to make deposits and increasing brand retention.
   

Our Ideal Candidate Has:

• 1+ year of experience as a VIP Customer Support Representative.
• English level: Upper-intermediate+ 
• Experience using CRM tools such as LiveChat, Zendesk, Freshdesk, Intercom, or similar.
• Understanding of the marketing industry - basic knowledge of game rules, bonus systems, technical features.
• Strong problem-solving skills - the ability to analyze situations and quickly find effective solutions for customer issues.
• Excellent communication and teamwork skills.
• A high sense of responsibility and the ability to thrive in a fast-paced environment.
   

What we offer:

• Flexible schedule and freedom to choose your work format: remote or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations -  in progress).
• A team where it’s easy to ask questions, learn, contribute, and be yourself.
• Coverage for professional events, training, and certifications.
• Team buildings, birthday gifts, and a community that truly cares.
• Zero business ties with the aggressor country - and we’re proud of that.
   

Send us your CV now to learn more!

Softsich is an international product tech company that develops scalable B2B digital platforms. We’re on the lookout for a proactive Junior Influencer Marketing Manager who’s ready to grow with us and support our influencer marketing initiatives.

From finding relevant creators to tracking campaign results, you’ll help keep our influencer campaigns organized and running smoothly. Working closely with your Team Lead, you’ll gain practical experience in influencer communication, performance analysis, and campaign operations.

Your key responsibilities will include:

– Researching and selecting influencers based on campaign requirements, audience relevance, and platform fit.
– Maintaining structured influencer lists and delivering research tasks on time.
– Communicating with influencers, providing clear updates, and coordinating campaign materials and deadlines.
– Supporting campaign launches and daily execution, ensuring all required materials are ready.
– Updating campaign trackers, verifying data accuracy, and preparing reports according to internal procedures.
– Monitoring traffic and campaign metrics, flagging performance drops or unusual results, and escalating issues promptly.
– Reviewing campaign performance with your Team Lead to identify trends and understand results.
– Preparing and double-checking payment information for accurate and timely submission.
– Keeping documentation up to date and following internal workflows and standard operating procedures.

It’s a match if you have:

– A basic understanding of influencer marketing, including platforms, content formats, and audience types.
– Google Sheets or Excel skills, including filters, VLOOKUP, and basic pivot tables — or the ability to learn quickly.
– Familiarity with Google Docs, Notion, and Slack.
– Basic reporting skills: entering and validating data, maintaining trackers, and working with dashboards.
– An understanding of key marketing metrics such as CPA, CTR, and conversions.
– The ability to collect, structure, and verify information, with strong attention to detail.
– Basic analytical skills and a willingness to explore performance trends with Team Lead guidance.
– Clear communication skills and the ability to collaborate with different teams and stakeholders.
– Strong organizational skills, self-discipline, and ownership of your tasks and deadlines.
– A proactive approach to solving problems, flagging blockers, and asking for clarification.
– A willingness to learn, adapt, and follow established processes.

– English proficiency at Intermediate (B1) level or higher
 

We offer:

– Flexible schedule and remote format or an office in Kyiv / Warsaw — you choose.
– 20 paid vacation days, sick leave, maternity leave, and health insurance (for Ukraine- and Poland-based teammates; other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send over your CV now — we’d love to get to know you better!

We are looking for a Lead Game Manager (Team Lead) to lead the Game Management team and take ownership of the game portfolio strategy across all brands and GEOs.
This is a high-responsibility role where you will define the direction of the game portfolio, lead negotiations with providers, develop a team of Game Managers from Junior to Senior level, and ensure strong alignment with Product, CRM/VIP, Marketing, Compliance, and Finance teams.

Responsebility:
 

• Full ownership of the game portfolio strategy across all brands and GEOs: prioritization of top-performing games, rotation of underperforming titles, and optimization decisions.
• Develop the structure and logic of the game lobby: categories, tags, recommendations, and content personalization, in coordination with the Product Owner.
• Develop the promotional strategy: game selection, tournaments, exclusive content, in collaboration with CRM, VIP, and Marketing teams.
• Lead senior-level negotiations with providers and aggregators: discounts, exclusives, early releases, bonus tools, and quarterly business reviews.
• Coordinate technical matters and take ownership of complex incidents in partnership with Tech/QA.
• Monitor margins, risks, and turnover efficiency; make decisions regarding the removal or adjustment of high-risk content.
• Develop and maintain internal documentation and processes for the entire GM team.
• Lead, coach, and develop the Game Management team: performance reviews, KPIs, individual development plans, and workload distribution.
• Monitor provider discounts and collaborate with Finance to optimize costs.

​Requirements:
 

• Strong understanding of marketing KPIs and unit economics.
• Proven experience in optimizing game portfolios, lobbies, and performance across multiple GEOs simultaneously.
• Experience in data analysis and reporting, with a focus on actionable insights.
• Knowledge of provider integrations, promotional mechanics, and technical processes for game launches.
• Experience in commercial negotiations.
• Team management experience, including performance reviews, coaching, and development planning.

Nice to have:
 

• Strong strategic thinking combined with a hands-on approach and willingness to dive into execution.
• Systematic thinking and the ability to build frameworks and processes rather than only solving individual tasks.
• High tolerance for ambiguity and the ability to make decisions with a long-term perspective

We offer:

• Flexible schedule and remote format or office in Kyiv / Warsaw — you choose.
• 20 paid vacation days, sick leaves, maternity leave, and health insurance (UA-/PLbased, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team buildings, and warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send your CV now to learn more!

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Hi!
We're excited to introduce you to Softsich!
We are looking for an energetic and client-oriented VIP Customer Support Representative who will become a trusted partner to our most valuable customers. If you're great at building trust, offering personalized solutions, and delivering premium service — this role is for you!

Requirements

• At least 1 year of experience in Customer Support / VIP Support.
• Experience working across multiple communication channels: Live Chat, Tickets, and Messengers.
• English level: Upper-intermediate+ 
• Excellent communication skills and the ability to find an individual approach to users.
• High level of empathy and the ability to understand users’ needs and mood, adapting the communication style to the situation.
• Ability to work in a multitasking environment, effectively prioritize tasks, and handle multiple requests simultaneously.
• Strong stress-resistance and the ability to maintain a high level of service in challenging or conflict situations.
• Ability to respond quickly, make independent decisions, and find optimal solutions in non-standard situations.
• Strong critical thinking and the ability to analyze a situation before making a decision.
• Flexibility and the ability to quickly adapt to changes in processes, products, and internal procedures.
• Ability to work effectively as part of a team, openness to feedback, and willingness to share knowledge and experience with colleagues.
• Strong attention to detail and a high level of responsibility.

Responsibilities

• Provide high-quality and personalized support to VIP users via Live Chat, Tickets, and Messengers.
• Handle user requests promptly and follow up on complex cases until they are fully resolved.
• Maintain a high level of VIP service, personalizing communication based on users’ needs and history.
• Independently resolve non-standard situations and escalate cases requiring involvement from other teams in a timely manner.
• Handle multiple requests and communication channels simultaneously while maintaining established quality and response-time standards.
• Collaborate with other teams to ensure fast and high-quality resolution of VIP users’ requests.
• Follow internal processes, procedures, and communication standards.
• Stay up to date with product, process, and internal procedure updates and quickly adapt to changes.
• Proactively identify issues in the user experience and provide relevant feedback to the team.

Would be a plus

• Direct experience working with VIP / High-Value clients.
• Understanding of VIP customer experience, retention, and responsible communication principles.
• Experience working with CRM, HelpDesk, and Live Chat systems.
• Experience handling complex, conflict-related, or emotionally sensitive cases.

What we offer:

• Flexible work format: fully remote or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations — in progress).
• A team where it’s easy to ask questions, learn, contribute, and be yourself.
• Coverage for professional events, training, and certifications.
• Team buildings, birthday gifts, and a community that truly cares.
• Zero business ties with the aggressor country — and we’re proud of that.

Send us your CV now to learn more!

Keep IT operations seamless. Build structure. Drive automation.Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced ITSM Engineer / System Administrator who’s ready to take ownership of our internal SaaS ecosystem, cloud services, and corporate network infrastructure.
This role is about building reliable internal IT processes, supporting cloud environments, managing access lifecycle, and driving automation across tools like Google Workspace, Atlassian, and Slack. If you enjoy bringing structure to IT operations and continuously improving systems — let’s talk.

Your key responsibilities will include:

– Managing user lifecycle and access control across corporate systems.
– Handling requests and incidents via HelpDesk.
– Providing remote technical support (AnyDesk, TeamViewer, etc.).
– Administering Google Workspace, Atlassian, Slack (configuration, integrations, automations).
– Supporting and managing cloud environments (AWS, GCP, DO).
– Supporting VPNs, firewalls, Wi-Fi networks, VLANs, routing.
– Managing DNS zones, domain configuration, SSL, and related troubleshooting.
– Configuring and monitoring networking devices (routers, switches, access points).
– Enforcing IT security best practices (least privilege, MFA, access audits).
– Maintaining inventory of IT hardware, services, subscriptions, and licenses.
– Building automations and integrations between internal services.
– Continuously improving IT operations processes.

It’s a match if you have:

– 2+ years of experience as an IT Administrator / ITSM Engineer / System Administrator.
– Strong knowledge of Google Workspace, Slack, and Atlassian administration.
– Experience with Jira Service Management (JSM) and remote support tools.
– Basic administration experience with AWS/GCP/DO.
– Solid understanding of networking: VPN, Firewalls, Wi-Fi, DNS management, VLAN, routing.
– Experience with asset management, licenses, and procurement processes.

Nice to have:
– Experience with automation in Slack and scripting (Bash/Python).
– Experience with MDM solutions.
– Experience with VDI solutions.
– Understanding of ISO27001 / SOC2 requirements.

What we offer:– Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
Let’s build stable, secure, and scalable IT infrastructure together.


 Send over your CV now — we’d love to get to know you better!

We are looking for a Marketing Data Analyst to join the team. The role covers the full acquisition analytics cycle — from validating and consolidating data from the DB, affiliate platforms, and advertising sources to building dashboards, forecasting ROI, and providing recommendations on budget allocation. The position also serves as a point of connection with the Retention team for end-to-end traffic quality assessment.

Requirements

• 4 years of overall analytics experience, including 1-2 years specifically in marketing analytics; experience in performance/affiliate marketing in a high-traffic vertical
• Strong SQL skills: window functions, CTEs, cohort analysis, working with large datasets, and understanding query costs
• Practical experience with BI tools (Tableau is preferred; Power BI / Looker / Metabase are also acceptable)
• Understanding of acquisition unit economics: CPA, CPL, RevShare, Hybrid, ROI/ROAS, LTV, and payback period
• Understanding of attribution and tracking: UTM, postbacks, attribution windows, multitouch vs. last-click attribution
• Python at an automation level: pandas, API data extraction, reconciliation scripts
• Ability to independently trace data back to its source rather than relying on ready-made data marts
  Nice to Have
• Experience with affiliate platforms (Affilka, Referon)
• Experience with Snowflake, dbt, and Airflow
• Experience with LTV/ROI forecasting, cohort models, and survival analysis
• Experience identifying fraudulent or low-quality traffic: bonus abuse, incentivized traffic, source spoofing
• Experience conducting and correctly interpreting A/B tests
• Experience working with retention data and CRM campaigns
• Experience in a multi-brand environment across multiple geos and currencies

Responsibilities

• Analyze the performance of acquired traffic and marketing campaigns by source, partner, and geo
• Analyze and optimize marketing funnels and identify bottlenecks
• Collect, validate, and consolidate data from multiple sources for reporting; own and maintain metric definitions
• Develop and maintain dashboards for different stakeholders
• Automate data collection and analytical processes, moving manual reporting into automated pipelines
• Generate and validate hypotheses to improve traffic ROI and operational efficiency
• Identify anomalies and conversion issues on a daily basis
• Turn raw data into actionable recommendations for budget allocation and decision-making

What we offer:

• Flexible schedule and freedom to choose your work format: remote or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations -  in progress).
• A team where it’s easy to ask questions, learn, contribute, and be yourself.
• Coverage for professional events, training, and certifications.
• Team buildings, birthday gifts, and a community that truly cares.
• Zero business ties with the aggressor country - and we’re proud of that.

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.

We are expanding our Retention team and are looking for a proactive German-speaking Account Manager who enjoys client communication, knows how to build long-term relationships, and is ready to drive users toward VIP status.

In this role, you’ll work with an active and loyal player base, focus on outbound communication, increase engagement, and directly impact retention and revenue.

Your key responsibilities will include:

– Making outbound calls to active and loyal users to maintain engagement and strengthen relationships.
– Presenting promotions, bonuses, and special offers tailored to client needs.
– Collecting and analyzing client feedback regarding product and service quality.
– Handling incoming requests via email and other communication channels.
– Providing consultations and support to clients, resolving issues and answering questions.
– Ensuring sufficient coverage of the active client base.
– Developing clients and converting active users into the VIP segment.
– Building long-term relationships and increasing client loyalty through a personalized approach.
– Handling objections and complex client cases effectively.
– Collaborating with internal teams to improve client experience.
– Maintaining accurate reporting and documenting interactions in CRM systems.

It’s a match if you have:

– Fluent German (C1 or higher) — this is a must.
– Strong communication skills and confidence in client interactions.
– Ability to listen carefully and deeply understand client needs.
– High level of empathy and a client-oriented mindset.
– Ability to handle objections and complex cases.
– Experience working with European markets is a plus.
– Ability to work in a dynamic environment and quickly adapt to changes.

Nice to have:

– Background in sales or client-facing roles.
– Experience in call centers or working with clients on weekends.

What we offer:

– Schedule: 5/2 from 12:00 to 21:00, with a future transition option to 3/4 from 12:00 to 22:00.
– Remote work or offices in Warsaw / Kyiv — you choose.
– Competitive compensation: fix + performance-based bonus.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– Clear career paths: Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
– A supportive and friendly team with a strong knowledge-sharing culture.
– Coverage for professional learning and events.
– Team buildings, birthday greetings, and real human connection beyond work.
– Zero cooperation with the aggressor state and its affiliated businesses.

Ready to grow with us?

Send over your CV — we’d love to get to know you and discuss how you can grow at Softsich 🚀

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.

We are expanding our Retention team and are looking for a proactive German-speaking Account Manager who enjoys client communication, knows how to build long-term relationships, and is ready to drive users toward VIP status.

In this role, you’ll work with an active and loyal player base, focus on outbound communication, increase engagement, and directly impact retention and revenue.

Your key responsibilities will include:

– Making outbound calls to active and loyal users to maintain engagement and strengthen relationships.
– Presenting promotions, bonuses, and special offers tailored to client needs.
– Collecting and analyzing client feedback regarding product and service quality.
– Handling incoming requests via email and other communication channels.
– Providing consultations and support to clients, resolving issues and answering questions.
– Ensuring sufficient coverage of the active client base.
– Developing clients and converting active users into the VIP segment.
– Building long-term relationships and increasing client loyalty through a personalized approach.
– Handling objections and complex client cases effectively.
– Collaborating with internal teams to improve client experience.
– Maintaining accurate reporting and documenting interactions in CRM systems.

It’s a match if you have:

– Fluent German (C1 or higher) — this is a must.
– Strong communication skills and confidence in client interactions.
– Ability to listen carefully and deeply understand client needs.
– High level of empathy and a client-oriented mindset.
– Ability to handle objections and complex cases.
– Experience working with European markets is a plus.
– Ability to work in a dynamic environment and quickly adapt to changes.

Nice to have:

– Background in sales or client-facing roles.
– Experience in call centers or working with clients on weekends.

What we offer:

– Schedule: 5/2 from 12:00 to 21:00, with a future transition option to 3/4 from 12:00 to 22:00.
– Remote work or offices in Warsaw / Kyiv — you choose.
– Competitive compensation: fix + performance-based bonus.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– Clear career paths: Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
– A supportive and friendly team with a strong knowledge-sharing culture.
– Coverage for professional learning and events.
– Team buildings, birthday greetings, and real human connection beyond work.
– Zero cooperation with the aggressor state and its affiliated businesses.

Ready to grow with us?

Send over your CV — we’d love to get to know you and discuss how you can grow at Softsich 🚀

Hi!
We're excited to introduce you to Softsich!

We are looking for an ambitious and results-driven VIP Account Manager to manage a portfolio of VIP clients. The primary objective of this role is to directly manage a portfolio of VIP clients, with a particular focus on top-tier segments, consistently achieve Retention and Revenue targets, and maintain a premium level of service by building long-term relationships with clients.

Requirements:

• At least 1 year of experience in the industry.
• English proficiency at B2 level or higher, both written and spoken.
• A results-driven mindset and a strong sense of personal accountability for achieving financial targets.
• Empathy, flexibility, and the ability to build long-term relationships with VIP clients.
• Proactivity, emotional resilience, and the ability to effectively handle complex or escalated situations.
• Excellent organizational skills and a high level of discipline in managing workflows.

Responsibilities:

• Portfolio Management: Provide personalized support to approximately 200 VIP clients, monitor their activity daily, identify churn risks, and ensure financial targets are met.
• Premium Service: Proactively communicate with clients, including via phone calls and messaging platforms, respond promptly to requests, resolve sensitive cases efficiently, and strictly adhere to high SLA standards.
• Bonus Management: Select, offer, and apply personalized bonus offers to encourage client activity and improve retention.
• Operational Discipline: Ensure that 100% of all contacts and interactions are documented, commented on, and tagged in the admin panel in accordance with established SOPs.

Nice to Have:

• Strong understanding of client lifecycle, retention, churn, engagement, and customer value metrics.
• Experience conducting calls with clients.
• Hands-on experience with CRM systems and client analytics tools.

Working Conditions:

• Fully remote.
• Schedule: 2 days on / 2 days off, from 12:00 PM to 10:00 PM.

What we offer:

• Flexible schedule and remote format or office in Kyiv / Warsaw — you choose.
• 20 paid vacation days, sick leaves, maternity leave, and health insurance (UA-/PLbased, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team buildings, and warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

 Send over your CV now — we’d love to get to know you better!