SkinnyRx

Why this role exists

We’re scaling quickly and the Product Owner needs a partner who can turn broad ideas into crystal-clear, developer-ready work. You will keep our roadmap moving by extracting requirements from diverse stakeholders, translating them into clean tickets and ensuring the backlog is always two sprints ahead.

Core responsibilities

• Scope decomposition – Break epics into granular stories with measurable acceptance criteria; maintain traceability from business objective → feature → story → task.
• Requirements gathering – Run discovery sessions with Marketing, Compliance, Operations and Engineering; capture edge cases and non-functional needs.
• Documentation & backlog hygiene – Own ClickUp: prioritise, refine and keep it estimation-ready; ensure every artefact (PRD, user flow, wireframe) is current and version-controlled in Notion and FigJam.
• Stakeholder communication – Write crisp summary notes, decision logs and risk lists; surface trade-offs and blockers promptly in clear English.
• Process stewardship (optional) – Help run grooming, planning and retros; spot workflow gaps and propose adjustments before they become issues.

Minimum requirements

• Experience – 3+ years as a Business Analyst or Product-management support, with a track record of turning stakeholder input into delivery-ready work.
• Communication – Fluent spoken and written English; comfortable running meetings and producing documentation without supervision.
• Methodology – Solid working knowledge of Agile/Scrum/Kanban and backlog maintenance.
• Tools – Daily use of ClickUp for ticketing, Notion for knowledge base, FigJam for flows.
• Ownership mindset – Confident taking an ill-defined problem, closing gaps and presenting a complete, actionable solution.

Preferred

• Experience in regulated or health-tech products (HIPAA, FDA tele-medicine guidance).
• Comfort with basic analytics (product-metrics dashboards).

Required skills

• 3+ years of proven experience in QA
• Strong understanding of QA methodologies, testing types, and SDLC
• Experience testing web and mobile applications
• Solid knowledge of API testing (Postman)
• Experience with test documentation: test cases, checklists, bug reports
• Understanding of SQL basics and ability to validate data integrity
• Experience with CI/CD environments and Git version control
• Familiarity with logs, monitoring tools, and debugging practices

• Attention to detail and strong analytical skills

   

As a plus

• Experience with automation (JavaScript)
• Experience working with high-load systems and microservices
• Familiarity with healthcare/telehealth workflows

• Knowledge of tools like Postman Collections, Charles Proxy, Swagger

   

Must have personal qualities

• Ability to work in a team
• Ownership mindset and responsibility for product quality
• Curiosity and proactive approach to identifying risks
• Ability to understand someone else’s code and logic

Opportunities

• Direct influence on product quality used by thousands of patients in the US
• Work closely with engineering and product teams to define and improve testing processes
• Opportunity to propose solutions and improve QA automation and CI pipelines

We offer

• Dynamic and challenging technical tasks
• Long-term employment
• Work in a unique professional, friendly, and supportive environment
• Informal style of leadership and communication

Reasons to join the team

• Build a successful product that grows dynamically within the US market
• Friendly and open-minded co-workers
• Career development opportunities
• The right tools you need to be successful

Why this role exists

SkinnyRx is scaling rapidly, and retention has become one of our most critical growth levers. We are looking for a Head of Retention who will own the full post-acquisition customer journey — from first prescription to long-term adherence and lifetime value.

This role exists to turn data, behavioral insights, and experimentation into sustainable revenue growth. You will build and lead retention strategy across product, lifecycle marketing, and analytics, ensuring patients stay engaged, compliant, and successful with their weight loss programs.

Core responsibilities

Retention Strategy & Ownership

• Own retention, churn reduction, LTV, and cohort performance across the entire patient lifecycle.
• Define and execute a long-term retention roadmap aligned with business and medical outcomes.

Lifecycle & Engagement

• Design and optimize lifecycle journeys (onboarding, activation, adherence, renewal, win-back).
• Partner with Product and Marketing to improve in-app, email, SMS, and CRM-driven engagement.

Data & Experimentation

• Build a strong experimentation culture: hypotheses, A/B tests, cohort analysis, and clear success metrics.
• Analyze behavioral data to identify drop-off points, churn drivers, and growth opportunities.

Cross-functional Leadership

• Work closely with Product, Engineering, Medical, Compliance, Marketing, and Operations teams.
• Translate insights into clear product requirements and actionable initiatives.

Team & Process (as we scale)

• Help shape retention processes, dashboards, and reporting standards.
• Potentially hire and lead retention-focused analysts or lifecycle specialists over time.

Minimum requirements

Experience

• 4+ years in retention, growth, lifecycle marketing, or product analytics roles.
• Proven experience owning retention metrics in B2C or subscription-based products.

Analytics & Tools

• Strong understanding of cohorts, funnels, LTV, churn, and experimentation frameworks.
• Hands-on experience with analytics tools (Amplitude, GA, Metabase).
• Ability to work closely with data and make decisions backed by evidence.

Product & User Mindset

• Experience collaborating with product and engineering teams on retention-driven features.
• Strong user empathy and understanding of behavioral economics.

Communication

• Fluent spoken and written English (B2+).
• Comfortable presenting insights, roadmaps, and results to leadership.

Ownership Mentality

• Able to take ambiguous problems, define structure, and drive them to measurable impact.

Preferred

• Experience in healthcare, telehealth, wellness, or regulated products.
• Experience with subscription, refill-based, or adherence-driven business models.

• Background in growth or experimentation-heavy environments.

   

What we offer

• A key leadership role with direct impact on company growth and patient outcomes.
• Full ownership of retention strategy in a fast-growing health-tech product.
• Remote-first culture with flexible working hours.
• Competitive salary.
• Opportunity to build and scale retention as a core company function.