Scrambly

At Scrambly, we are revolutionizing the rewarded advertising space, currently serving over 3 million users in the USA. Over the past few years, we've grown rapidly, and we’re looking for incredible people to help us continue pushing boundaries and delivering top-tier digital solutions.

Now we're hiring a Customer Support Specialist to deliver fast, accurate, and empathetic assistance to Scrambly’s users. You'll resolve issues efficiently, ensuring customer satisfaction, maintaining platform trust, and acting as the voice of the user to internal teams.

Responsibilities:

• Deliver exceptional customer support across multiple channels including live chat, email, and social media platforms, ensuring timely and professional responses
• Maintain First Contact Resolution (FCR) excellence by providing accurate, complete solutions that resolve customer inquiries on initial contact
• Ensure all customer communications strictly adhere to the company's Tone of Voice guidelines and brand standards, creating consistent and on-brand customer experiences
• Provide responses that are accurate, compliant with company policies, and aligned with current procedures and quality guidelines
• Proactively identify and escalate complex cases or emerging issues to appropriate teams, demonstrating sound judgment and problem-solving skills
• Take full ownership of assigned support cases from initial contact through resolution, maintaining accountability for customer satisfaction
• Manage and execute individual support operations projects, including process improvements, documentation updates, and quality initiatives
• Maintain detailed and accurate case documentation in CRM systems, ensuring complete audit trails for all customer interactions
• Collaborate cross-functionally with Product, Operations, and Quality Assurance teams to communicate customer feedback and contribute to service improvements
• Meet and exceed key performance indicators (KPIs) including response time, resolution time, customer satisfaction scores (CSAT), and quality assurance (QS) metrics
• Stay current with product knowledge, policy updates, and industry best practices through ongoing training and self-directed learning
• Contribute to knowledge base development by identifying gaps and creating clear, helpful documentation for both customers and team members
• Participate in team meetings, provide constructive feedback, and support continuous improvement initiatives within the support organization

Requirements:

• English: Strong written communication skills (B2 or better)
• Flexibility to work in shifts, including weekends and holidays as required by business needs
• Effective time management skills
• Strong communication and interpersonal skills, ability to communicate technical information in an easy-to-understand, user-friendly way
• Exceptional attention to detail and accuracy in all customer communications and documentation
• Reliable internet connection and appropriate home office setup for remote work
• Great adaptability skills, with experience adjusting to high-volume support periods and evolving product updates

Nice-to-have:

• At least 1 year of proven experience working in customer support
• Experience working efficiently with CRM, admin panel and others (Freshdesk, Retool, Affise, etc)
• Knowledge of basic troubleshooting methodologies and technical support fundamentals
• Previous experience in a metrics-driven environment with exposure to KPIs like CSAT, NPS, FCR, and AHT
• Experience working in international or multicultural teams

We offer:

• Full-time & fully remote position
• Work schedule: 4/2 rotation; morning/evening shifts (8:00-16:00/16:00-00:00 EEST)
• 15 days of paid vacation days
• 5 days of paid days off
• 5 days of paid sick leave
• Maternity/Paternity leave
• An annual allowance of $100 for self-improvement activities

Why join us

• Startup environment with freedom to experiment and implement your ideas
• Opportunities for career growth as Scrambly scales internationally
• Training, development support, and bonuses for professional learning

At Scrambly, we are revolutionizing the rewarded advertising space, currently serving over 3 million users in the USA. Over the past few years, we've grown rapidly, and we’re looking for incredible people to help us continue pushing boundaries and delivering top-tier digital solutions.

We are seeking a Junior Finance Manager with a strong interest in business financial management. This role requires knowledge in accounting, corporate finance, and management control, along with solid organizational skills and the motivation to grow in both operational and strategic finance areas.

Key Responsibilities

• Support daily accounting activities and ensure accurate and timely financial data
• Assist the Head of Finance in budgeting, forecasting, and management control processes
• Prepare financial reports, analyses, and performance summaries for internal use
• Collaborate with different teams to gather data and monitor key financial metrics
• Contribute to month-end closing activities, reconciliations, and documentation
• Participate in financial planning and long-term analysis as responsibilities expand

• Bachelor’s degree in Economics, Finance, Accounting, Business Administration, or a related field
• Understanding of accounting principles and management control
• Strong organizational skills, attention to detail, and ability to prioritize
• Eager to grow within the field of business finance, from day-to-day operations to long-term strategic planning.
• English: B2, spoken and written

At Scrambly, we are revolutionizing the rewarded advertising space, currently serving over 3 million users in the USA. Over the past few years, we've grown rapidly, and we’re looking for incredible people to help us continue pushing boundaries and delivering top-tier digital solutions.

As our Account Manager, your core mission would be to deliver exceptional client outcomes, grow advertiser accounts, and provide a high-quality client experience tailored to the US market. This role focuses on building strong relationships, driving revenue through strategic upselling, and ensuring flawless execution of campaigns while contributing to operational efficiency and cross-team collaboration.

Responsibilities

• Client Retention & Satisfaction
  • Maintaining advertiser retention rate across assigned accounts
  • Managing and resolving client issues swiftly to prevent churn and maintain trust
• Revenue Growth & Sales Impact
  • Driving revenue growth across assigned accounts
  • Identifying, pitching and closing upsell/cross-sell opportunities
  • Tailoring proposals and communication to the expectations and business culture of US-based clients
• Communication & US Market Expertise
  • Acting as a strategic partner to clients, providing market-relevant insights specific to the US advertising landscape
  • Leading monthly or quarterly business reviews with clients, presenting performance results and growth recommendations
• Campaign Delivery & Operational Excellence
  • Managing campaign setup, QA, and optimization with close attention to detail
  • Contributing to improving AM workflows (reporting templates, onboarding steps, QA checklists)
• Cross-Team Collaboration
  • Working closely with Product and Support to ensure seamless execution
  • Escalating product issues clearly and constructively with detailed documentation
  • Sharing learnings from accounts to influence internal process improvements
• Reporting & Accuracy
  • Maintaining accuracy across campaign trackers, ClickUp tasks, and internal notes
  • Delivering weekly performance summaries to clients with meaningful insights, not just data

• 2+ years in account management, sales, or client-facing roles
• Experience working directly with US-based clients, preferably in performance marketing or digital advertising - with an understanding of US consumer behavior, seasonality patterns and digital advertising trends
• Proven ability to navigate challenges calmly and diplomatically, with a strong client-first mindset and adaptability to respond quickly to evolving campaign performance, shifting priorities, and product changes
• Proficiency in identifying upsell opportunities, framing compelling value propositions, and supporting revenue growth through strategic negotiation
• Solid understanding of performance marketing principles, including attribution models, optimization tactics, and key success metrics
• Able to translate campaign data into actionable insights and communicate performance clearly to clients and internal teams
• Working knowledge of marketing KPIs (CPC, CPA, ROAS, etc.)
• Tools knowledge (AppsFlyer, Adjust, Singular, Impact, Affise, or other CRM)
• English: B2+/C1 level with confident, fluent spoken communication

• Full-time & fully remote position
• 15 days of paid vacation days
• 5 days of paid days off
• 5 days of paid sick leave
• Maternity/Paternity leave
• National holidays by the country of your stay
• An annual allowance of $100 for self-improvement activities

• Designing and building high-performance services.
• Architecting scalable and maintainable backend systems.
• Mentoring engineers and elevating code quality standards.
• Identifying bottlenecks and optimizing system performance.
• Collaborating with DevOps to streamline infrastructure and deployments.
• Bridging the gap between complex technical constraints and product goals.

• Design & Implementation: 
  • Design, build, and maintain high-performance, scalable backend services and APIs using Node.js (NestJS).
  • Write clean, maintainable, and testable code that serves as a benchmark for the team.
  • Ensure seamless integration between backend services and frontend applications.
• Architecture & Technical Strategy:
  • Propose and implement architectural improvements for core systems.
  • Design complex features with a focus on long-term scalability, extensibility, and maintainability.
  • Apply best practices for distributed systems and RESTful API design.
• Mentorship & Code Quality: 
  • Champion high code quality and engineering best practices across the team.
  • Mentor other engineers through constructive code reviews, technical guidance, and pair programming.
  • Foster a culture of technical curiosity and continuous improvement.
• Performance & Infrastructure: 
  • Monitor system performance, identify bottlenecks, and proactively resolve reliability issues.
  • Collaborate with DevOps to ensure smooth CI/CD pipelines, deployments, and infrastructure reliability.
  • Work with containerization and orchestration tools to manage application lifecycles.
• Cross-functional Collaboration: 
  • Work closely with Product, Design, Frontend, and QA teams to deliver high-quality features.
  • Translate product requirements into robust technical specifications.
  • Communicate technical constraints and trade-offs clearly to non-technical stakeholders.

• Experience: 5+ years of software engineering experience, with a strong focus on backend development.
• Tech Stack: Strong proficiency in Node.js and modern frameworks like NestJS.
• System Design: Excellent system design skills and a solid understanding of backend architecture, RESTful APIs, and distributed systems.
• Infrastructure: Experience with cloud platforms (GCP preferred; AWS or Azure acceptable), containerization (Docker), and orchestration/IaC (Kubernetes, Terraform, Helm).
• Databases & Messaging: Proficiency with relational (e.g., PostgreSQL), NoSQL (e.g., Redis) databases, and message queues (e.g., RabbitMQ, GCP Pub/Sub, Redis Pub/Sub).
• Collaboration: Strong communication and collaboration skills, comfortable working in a fast-paced team environment.
• Huge Plus:
  • Scale: Experience in a B2C startup that has scaled to millions of users.
  • Additional Stack: Basic proficiency in Go; able to read, write, and maintain basic Go services without starting to learn from scratch.
  • Frontend Autonomy: Hands-on experience with React, capable of implementing basic UI features or internal tools independently.

• Work on systems where performance optimizations translate to immediate user impact for millions of users
• A culture of code reviews, knowledge sharing, and mentorship where the best idea wins
• A fast-paced environment where your code quickly translates into real user value
• We value the stability and value of what you ship, not just the number of lines of code
• Full-time & fully remote position
• 15 days of paid vacation days
• 5 days of paid days off
• 5 days of paid sick leave
• Maternity/Paternity leave
• National holidays by the country of your stay
• An annual allowance of $100 for self-improvement activities

At Scrambly, we are revolutionizing the rewarded advertising space currently serving over 3 million users in the USA. Over the past few years, we've grown rapidly, and we’re looking for incredible people to help us continue pushing boundaries and delivering top-tier digital solutions.

As our Head of Data Science, you will build and scale Scrambly’s data science function from the ground up. You’ll define the long-term strategy and lead hands-on execution across machine learning, personalization, experimentation, forecasting, fraud prevention, and internal decision intelligence.

This is a high-impact leadership role for someone who thrives at the intersection of product, engineering, and analytics. You will develop models that directly influence user engagement, monetization, and risk management across global consumer products.
You will initially manage an external data science/ML agency while building Scrambly’s internal data science and AI team. You will also own Scrambly’s applied AI strategy, including LLM-powered features and internal AI tools.

Key Responsibilities

• Strategy & Leadership
  • Define and own Scrambly’s data science roadmap.
  • Build and lead the data science team: hiring, mentoring, establishing standards.
  • Manage and coordinate an external ML agency until the internal team is established.
  • Collaborate closely with engineering, product, design, marketing, operations, fraud, and leadership teams to drive data-informed decisions.
  • Translate complex technical concepts into clear recommendations for business stakeholders.
  • Lead Scrambly’s applied AI/LLM strategy across product and internal tooling.
• Machine Learning & Personalization
  • Build and maintain models for personalization, recommendations, engagement prediction, churn, and LTV forecasting.
  • Deploy and evaluate ML models across online/offline pipelines with continuous retraining and monitoring.
  • Partner with engineering to integrate ML models into Scrambly’s backend and mobile/web products with performance and scalability in mind.
  • Design and integrate LLM-based capabilities such as semantic search, natural language assistance, automated content generation, or model-augmented decision engines.
  • Evaluate, fine-tune, or distill foundation models (OpenAI, Claude, Llama, Gemini, etc.) for Scrambly’s product and internal workflows.
• Fraud Detection & Risk Prevention
  • Develop advanced fraud detection systems using anomaly detection and behavioral modeling.
  • Build scoring systems for event manipulation, multi-accounting, and suspicious behavior.
  • Work with product and operations to design block rules, thresholds, TTC validation systems, and automated risk classification.
  • Monitor fraud trends and proactively identify emerging risks.
• Data Infrastructure & Model Ops
  • Define requirements and collaborate with engineering to build scalable data pipelines for training, inference, experimentation, and monitoring.
  • Define and implement robust MLOps practices (CI/CD for ML models, automated retraining, monitoring, versioning).
  • Ensure reliable data quality, documentation, and metadata standards across the organization.
  • Build infra for LLM workloads: vector DBs, embedding pipelines, prompt evaluation, safety checks.
• Compliance, Privacy & Responsible AI
  • Ensure data science initiatives comply with global privacy regulations (GDPR, Japan APPI, Korea PIPA, CCPA).
  • Work with the DPO/legal team to design privacy-by-design data science solutions.
  • Establish guardrails for responsible, safe, and transparent AI/LLM usage.

• 6+ years of experience in data science or ML engineering roles, at least 2+ years in a leadership or senior ownership position.
• Strong proficiency in Python, ML frameworks (TensorFlow, PyTorch, XGBoost, etc.), and analytics tooling.
• Deep experience building and deploying ML models in production environments.
• Hands-on expertise in recommendation systems, personalization, time-series forecasting and/or fraud detection models.
• Experience with data pipeline tools (Airflow, dbt, BigQuery, Snowflake, etc.) and MLOps best practices.
• Proven skills in translating business goals into data science solutions that drive measurable impact.
• Strong analytical thinking and ability to design rigorous experiments.
• Cross-functional experience with product, engineering, monetization and marketing, along with managing external vendors or agencies.
• Excellent communication skills with the ability to balance clarity, speed and business context while driving product-oriented decisions across teams.
• Experience working in fast-paced consumer/mobile product environments preferred.
• English: B2+; fluent and confident communicator, able to collaborate with multidisciplinary teams across countries.

• An opportunity to define, build and own Scrambly’s data science & AI function - with the mandate to shape vision, ship solutions, and drive measurable product impact in a fast-scaling business.
• Direct collaboration with the founders, engineering leadership, and product teams.
• Massive influence - your models and systems will shape the experiences of millions of users worldwide.
• Full-time & fully remote position
• 15 days of paid vacation days
• 5 days of paid days off
• 5 days of paid sick leave
• Maternity/Paternity leave
• National holidays by the country of your stay

About the Role

As the Senior Product Designer at Scrambly, you will own the end-to-end product design direction and shape the complete user experience for millions of users across mobile and web products. You will be both a hands-on designer and the design leader who elevates quality, speed, and product thinking across the entire organization.

You will work closely with the Product Manager, Delivery Manager, and engineering teams to uncover user problems, generate and validate hypotheses, rapidly iterate on solutions, and ensure that every user touchpoint is intuitive, delightful, and impactful.

This role is perfect for a top-tier designer who combines exceptional craft, strong product thinking, and the ability to move fast without sacrificing quality. Initially, you will manage our external design agency, set the foundations of Scrambly’s design culture, and eventually build and lead an internal design team.

Your goal is to establish a world-class product experience and turn Scrambly into a product people love to use every day.

Key Responsibilities

Product Discovery & Design Strategy

• Conduct continuous discovery with the Product Manager to understand user needs, pain points, motivations, and behaviors.
• Analyze user research, product data, funnels, and session replays to identify design opportunities.
• Generate, structure, and prioritize hypotheses for improving product usability and engagement.
• Translate insights into actionable design strategies and experience improvements.
• Align design direction with business goals and product vision.

Experience Design & Craft Excellence

• Own UX and UI across mobile and web, ensuring a cohesive and delightful experience.
• Create user flows, wireframes, prototypes, high-fidelity mockups, and detailed interaction specifications.
• Ensure pixel-perfect quality and maintain a high aesthetic and usability standard.
• Hold the bar for design excellence across the organization, ensuring every shipped experience is thoughtful, intuitive, and polished.

Rapid Experimentation & Iteration

• Collaborate with product and engineering to design and validate low-effort experiments.
• Use A/B tests, user feedback, and qualitative/quantitative insights to validate or reject hypotheses.
• Iterate quickly based on learnings while maintaining design quality.
• Build prototypes that minimize engineering time while maximizing learning.

Design Systems & Standards

• Create and evolve Scrambly’s design language, patterns, and components.
• Establish principles and processes that enable fast, consistent, and scalable design work.
• Ensure consistent visual and interaction patterns across all surfaces.

Collaboration & Communication

• Work closely with engineering to ensure high-quality implementation of designs.
• Collaborate with product, delivery, marketing, and leadership to align direction and strategy.
• Communicate design decisions clearly, confidently, and backed by insights.
• Represent the design function in cross-functional planning discussions.

Leadership & Team Building

• Manage the external design agency: review work, ensure alignment, and maintain quality.
• Act as the founding design leader, shaping design culture and processes.
• Hire, mentor, and grow future designers as the team expands.
• Lead by example with a proactive, solution-driven, ownership mindset.

Requirements

• 7+ years of experience in Product Design with a strong focus on mobile-first consumer products (extensive mobile experience is a must).
• A world-class portfolio demonstrating exceptional UX and UI craft, strong product thinking, and shipped end-to-end experiences at meaningful scale.
• Proven ability to own complex product areas, from problem discovery to polished implementation.
• Strong skills in user research, usability testing, and insight synthesis, with the ability to translate findings into actionable design decisions.
• Deep experience with hypothesis-driven design, rapid prototyping, A/B test design, and iterative learning loops.
• Ability to consistently deliver high-quality designs at speed without sacrificing clarity, usability, or visual excellence.
• Experience leading or mentoring designers or managing external design partners/agencies.
• Ability to break down complex, ambiguous problems into simple, elegant, user-centric solutions.
• Exceptional communication skills with the ability to present work clearly, defend decisions confidently, and collaborate cross-functionally.
• Ability to experiment with animations, transitions, and microinteractions to elevate the user experience.
• Understanding of how to apply AI tools and workflows to accelerate design processes and exploration.
• Comfortable working in a fast-paced, metrics-driven, iterative startup environment.
• A strong ownership mindset, able to operate autonomously and drive clarity in ambiguous situations.
• Obsession with design quality and detail, with a commitment to shipping experiences that feel premium, intuitive, and delightful.
• Fluency in English (B2+).

Preferred:

• Strong understanding of product analytics tools (Mixpanel, Amplitude, PostHog) and their role in informing design decisions.
• Experience building or scaling a design system across multiple platforms.
• Motion design or advanced microinteraction skills.
• A strong network in the design community, with exposure to industry best practices and high standards.
• Experience working in industries like mobile apps, gaming, rewards, fintech, or marketplaces.

What We Offer

• A defining leadership role shaping the experience of a global product used by millions.
• Full ownership of product design, from vision to execution.
• The opportunity to build the design team from scratch.
• Close collaboration with product, engineering, and leadership.
• A fast-paced environment where your ideas turn into real impact quickly.
• The ability to influence the future of Scrambly’s user experience and product direction.
• Competitive compensation and flexibility.