Scrambly

About the Role
At Scrambly, we are revolutionizing the rewarded advertising space, currently serving over 3 million users in the USA. Over the past few years, we've grown rapidly, and we’re looking for incredible people to help us continue pushing boundaries and delivering top-tier digital solutions.

Now we're hiring a Customer Support Specialist to deliver fast, accurate, and empathetic assistance to Scrambly’s users. You'll resolve issues efficiently, ensuring customer satisfaction, maintaining platform trust, and acting as the voice of the user to internal teams.

Key Responsibilities

• Deliver exceptional customer support across multiple channels including live chat, email, and social media platforms, ensuring timely and professional responses
• Maintain First Contact Resolution (FCR) excellence by providing accurate, complete solutions that resolve customer inquiries on initial contact
• Ensure all customer communications strictly adhere to the company's Tone of Voice guidelines and brand standards, creating consistent and on-brand customer experiences
• Provide responses that are accurate, compliant with company policies, and aligned with current procedures and quality guidelines
• Proactively identify and escalate complex cases or emerging issues to appropriate teams, demonstrating sound judgment and problem-solving skills
• Take full ownership of assigned support cases from initial contact through resolution, maintaining accountability for customer satisfaction
• Manage and execute individual support operations projects, including process improvements, documentation updates, and quality initiatives
• Maintain detailed and accurate case documentation in CRM systems, ensuring complete audit trails for all customer interactions
• Collaborate cross-functionally with Product, Operations, and Quality Assurance teams to communicate customer feedback and contribute to service improvements
• Meet and exceed key performance indicators (KPIs) including response time, resolution time, customer satisfaction scores (CSAT), and quality assurance (QS) metrics
• Stay current with product knowledge, policy updates, and industry best practices through ongoing training and self-directed learning
• Contribute to knowledge base development by identifying gaps and creating clear, helpful documentation for both customers and team members
• Participate in team meetings, provide constructive feedback, and support continuous improvement initiatives within the support organization

Requirements

• English: Strong written communication skills (B2 or better)
• Flexibility to work in shifts, including weekends and holidays as required by business needs
• Effective time management skills
• Strong communication and interpersonal skills, ability to communicate technical information in an easy-to-understand, user-friendly way
• Exceptional attention to detail and accuracy in all customer communications and documentation
• Reliable internet connection and appropriate home office setup for remote work
• Great adaptability skills, with experience adjusting to high-volume support periods and evolving product updates

Nice to Have

• At least 1 year of proven experience working in customer support
• Experience working efficiently with CRM, admin panel and others (Freshdesk, Retool, Affise, etc)
• Knowledge of basic troubleshooting methodologies and technical support fundamentals
• Previous experience in a metrics-driven environment with exposure to KPIs like CSAT, NPS, FCR, and AHT
• Experience working in international or multicultural teams

What We Offer

• Startup environment with freedom to experiment and implement your ideas
• Opportunities for career growth as Scrambly scales internationally
• Training, development support, and bonuses for professional learning
• Work schedule: 4/2 rotation; morning/evening shifts (8:00-16:00/16:00-00:00; Kyiv time)

About the Role
We are looking for a skilled React Native Engineer to help build and scale Scrambly's mobile app for iOS and Android. In this role, you will own the end-to-end implementation of key features for a high-traffic platform serving millions of users globally. You will be responsible for translating product requirements into robust software, ensuring that our mobile experience remains user-centric and competitive.

Your primary focus will be on writing performant TypeScript code within a modern React Native stack. You will play a crucial role in maintaining app stability, keeping the application fast, reliable, and easy to maintain. This position offers a strategic opportunity to impact business metrics directly by reducing technical debt and optimizing application performance.

Success in this role requires active cross-functional collaboration. You will work directly with Backend, QA, and Product teams to clarify requirements, solve complex engineering challenges, and deliver a seamless UX. Additionally, you will contribute to architectural discussions, helping to shape the technical direction of the product alongside senior engineers.

Key Responsibilities

• Design & Implementation:
  • Develop and maintain high-quality cross-platform applications using React Native and TypeScript
  • Build reusable UI components and highly performant lists (utilizing tools like FlashList or FlatList) that strictly adhere to design specifications
  • Integrate mobile apps with backend services via RESTful APIs and WebSockets to ensure real-time data synchronization
  • Debug platform-specific issues using Xcode and Android Studio, and write or modify native modules (Swift/Kotlin) when standard libraries are insufficient
• Engineering Standards & Quality:
  • Champion code quality by writing clean, testable TypeScript code and actively participating in peer code reviews to ensure standards for readability and maintainability are met
  • Contribute to the long-term health of the codebase by identifying and fixing technical debt and improving overall test coverage
  • Participate in architectural discussions, offering input on state management (e.g., Redux Toolkit, Zustand) and navigation patterns to improve scalability
• Performance, Reliability & Collaboration:
  • Monitor production stability using tools like Sentry or Crashlytics, proactively identifying and fixing crashes or errors
  • Optimize app performance by focusing on specific metrics such as frame rates, memory usage, app size, and battery consumption
  • Assist in maintaining CI/CD pipelines to ensure smooth and reliable releases to the App Store and Google Play
  • collaborate effectively with non-technical stakeholders to explain technical constraints and propose viable solutions

Requirements

• 3+ years of professional software engineering experience, with at least 2 years strictly focused on React Native development
• Strong proficiency in TypeScript and the React Native ecosystem (CLI, Hermes, debugging tools)
• Solid understanding of iOS and Android build systems (Gradle, Pods, signing/provisioning). You must have the ability to read native code (Swift/Kotlin) to debug platform-specific issues
• Familiarity with modern React patterns (Functional Components, Hooks) and state management libraries (Redux Toolkit, Zustand, or TanStack Query)
• Experience writing unit tests using Jest and familiarity with End-to-End (E2E) testing concepts
• Ability to explain technical concepts clearly to diverse teams
• English: Upper-Intermediate or higher (B2/B2+, written and spoken). You need to be able to communicate clearly in English to work effectively in an international team and participate in architectural discussions

Nice to Have

• Experience launching and maintaining a B2C app with 100k+ Monthly Active Users (MAU)
• Hands-on experience writing Native Modules or JSI/TurboModules from scratch
• Familiarity with mobile analytics tools (Segment, Amplitude) and A/B testing implementation
• Experience with automation tools like Maestro or Appium
• Knowledge of backend fundamentals (Node.js) to debug API integrations effectively

What We Offer

• Your code will impact millions of users globally. Performance optimizations you implement will translate into immediate value and improved user experience
• Work with the latest React Native tools and standards (TypeScript, Hermes, etc.) without being bogged down by legacy spaghetti code
• A collaborative environment with rigorous code reviews and knowledge sharing - we value the best idea, regardless of title or seniority
• A high level of ownership where you can see your features go live quickly in a fast-paced environment

About the Role
As the Account Manager at Scrambly, you will oversee all aspects of activities with the advertisers: technical setup of campaigns, campaign optimization towards KPIs, B2B communication, and upselling.

You will act as the main contact point for our partners across the gaming industry (e.g., Playtika, Scopely, SuperPlay), discussing marketing strategies, handling regular calls and day-to-day communication, and working on the technical side of the campaign performance. 

From the team's side, you'll take part in brainstorming new ideas and taking part in different assignments to grow your product understanding and user behavior. 

Your goal is to ensure campaigns operate properly while constantly working on achieving higher milestones that enable fast and sustainable partner growth.
 

Key Responsibilities

• Analyze and manage large data sets to optimize multi-reward campaigns
• Build and maintain strong relationships with advertisers, ensuring campaign success
• Communicate effectively with advertisers to identify opportunities and enhance partnerships
• Onboard new advertisers
• Assess the competitive landscape and find ways to increase revenue
• Provide regular project updates and address challenges as they arise

Requirements

• 1+ years of experience in similar domains: Account Management, Sales, etc
• Strong sales and negotiation skills
• Solid analytical skills, ability to work confidently with numbers and data
• Understanding of mobile attribution and campaign tracking
• Entrepreneurial mindset with a drive for continuous learning
• Great problem-solving abilities and a proactive, autonomous work style
• High proficiency in English (B2+, written and spoken)

Nice to Have

• Familiarity with MMPs like Appsflyer and Adjust
• Knowledge of CPA, CPI, and CPE campaign models
• Experience in the rewarded-advertising space

What We Offer

• An opportunity to learn and increase knowledge in the performance marketing sphere
• Cross-team collaboration
• A fast-paced environment where ideas turn into real impact quickly
• Full-time & fully remote position
• 15 days of paid vacation days
• 5 days of paid days off
• 5 days of paid sick leave
• Maternity/Paternity leave
• National holidays based on the country of your stay